随着数字经济的迅猛发展和消费形态的深刻变化，我国消费维权活动呈现出复杂化和多元化趋势， 传统的投诉举报制度逐渐显现出适应性不足问题。消费者正当诉求尚未完全通过现有机制满足，同时一 些滥用投诉举报的问题日益凸显。在这一背景下，市场监管总局修订形成《市场监督管理投诉举报办法 （征求意见稿）》（以下简称《办法》），体现出我国市场监管体制正在向精细化治理、规范化运行转 型。这不仅是对既有规定的技术性修订，更是一次立足现实需求与法理原则协调的系统性重构，目标在 于回应当前维权实践中凸显的三方面挑战：程序正义、资源配置、行为界定。 一、规则体系构建中的程序化治理逻辑 《办法》作为回应新时代消费者维权实践需求的重要规章，其整体制度设计体现了程序治理导向下 的法治化、规范化转型路径。全稿共43条，结构完整、层次分明，按照"权利确认、程序规则、责任落 实"这一治理逻辑进行系统编排。先对基本原则与适用范围进行设定，然后按照消费者投诉、公众举报 分别设置处理程序，形成了较为完整的制度链条。整体设计以制度理性为基础，体现出程序法对行政行 为合法性、规范性与可预期性的重视，推进市场监管领域在治理层面迈向更高层次的制度自洽与运行协 同。 ...

Core Points - The National Market Supervision Administration has officially transitioned from a pilot program to a formal delegation for antitrust reviews of certain operator concentrations, assigning responsibilities to market supervision departments in five provinces and cities [1] - During the pilot phase, the provincial market supervision bureau handled over 135 simplified cases with a total transaction value of 642 billion yuan, covering more than 30 industries [1] - The average acceptance time for cases was 11.4 days, while the average conclusion time was 18.3 days, indicating an efficient review process [1] Summary by Sections Pilot Program Transition - The pilot program for delegated antitrust reviews has been in place for three years and is now formalized [1] - Five provinces and cities, including Beijing, Shanghai, Guangdong, Chongqing, and Shaanxi, will now be responsible for these reviews [1] Case Handling and Industry Impact - The provincial market supervision bureau received over 100 inquiries related to operator concentration during the pilot [1] - The cases involved various sectors such as warehousing, pharmaceuticals, advertising, new energy, and electricity [1] - The total transaction amount for these cases reached 642 billion yuan [1] Review Process and Efficiency - The average time taken to accept cases was 11.4 days, while the average time to conclude cases was 18.3 days, reflecting a streamlined process [1] - The provincial market supervision bureau implemented various measures to enhance service quality, including phone follow-ups and on-site services for feedback [1] Future Enhancements - The provincial market supervision bureau plans to strengthen regulatory awareness and improve compliance among operators [2] - There will be a focus on enhancing the capabilities of review personnel and improving the quality and efficiency of case reviews [2]

8月4日，上海市市场监督管理局一行13人赴泽普县市场监督管理局开展调研指导，通过座谈交流、实地走访等形式，深 入了解泽普县市场监管工作实际，助力提升当地市场监管效能。调研期间，两地市场监管部门召开专题座谈会。泽普县 市场监管局负责人详细汇报了当地在食品药品安全监管、特种设备安全监察、知识产权保护、优化营商环境等方面的工 作开展情况，重点介绍了工作中取得的成效、面临的难点及下一步计划。上海市市场监管局调研组对泽普县市场监管工 作的扎实推进给予肯定，并结合上海在市场监管领域的先进经验，针对泽普县提出的监管执法、队伍建设、智慧监管等 方面的问题进行了细致解答和指导。双方还就加强对口协作、资源共享、人员交流培训等事宜进行了深入探讨，达成了 初步合作意向。 ...

Core Viewpoint - The Shanxi Provincial Market Supervision Administration has issued a notice aimed at optimizing credit repair services to support the development of business entities, introducing ten groundbreaking reform measures to enhance credit levels and stimulate economic growth [1]. Group 1: New Mechanisms for Credit Repair - The notice proposes three measures to reshape enterprise credit, including centralized classification and disposal of credit issues, support for enterprise restructuring, and encouragement for enterprises to enhance creditworthiness by legally halting public disclosure of negative information [1]. - Enterprises listed as severely untrustworthy for over three years will undergo centralized cleanup, with those on the list for five years being removed and their information no longer publicly disclosed [1]. - During the execution of restructuring plans, enterprises can apply for credit repair to temporarily shield negative information and lift penalties, aiding in their recovery [1]. Group 2: Enhanced Service Efficiency - Four measures are introduced to improve service efficiency, such as adding online channels for easier application, reducing required documentation, shortening processing times, and providing precise compliance reminders [2]. - Business entities can submit credit repair applications through various online platforms, maximizing convenience [2]. - The time to remove entities from the abnormal business list is reduced to four working days, while stopping the public disclosure of administrative penalties is cut to seven working days [2]. Group 3: Building a New Repair Ecosystem - Three measures are outlined to create a new ecosystem for credit repair, including a one-click application system for cross-province repairs, mutual recognition of results, and exploration of pilot projects to release reform dividends [3]. - A unified national platform will allow business entities to access their own negative information and apply for credit repair seamlessly across provinces [3]. - Innovative models such as concurrent repair for annual report defaults and "credit commitment + lenient acceptance" mechanisms are being tested in pilot areas to establish replicable "Shanxi experience" [3].

Core Viewpoint - Jiangsu Province's Yizheng City Market Supervision Bureau has initiated a special safety inspection for special equipment usage units to enhance safety awareness and compliance in operations [1][3]. Group 1: Safety Inspection Details - The inspection covers various aspects including usage registration, regular inspection status, maintenance records, certification of operating personnel, implementation of safety management systems, and emergency plan drills [3]. - Issues identified during inspections, such as unresponsive emergency call devices in elevators, resulted in immediate safety supervision orders requiring companies to rectify problems within a specified timeframe [3]. Group 2: Future Actions - The New Town Branch will continue to strengthen supervision of special equipment usage units, particularly to prevent risks associated with high summer temperatures, ensuring the safety of enterprises in the jurisdiction [3].

Core Viewpoint - The focus of the article is on the transformation of regulatory practices in Changping District, Beijing, emphasizing a "service-oriented enforcement" approach to enhance business support and optimize the regional business environment [1][2]. Group 1: Regulatory Innovations - Changping District Market Supervision Administration has implemented a service-oriented enforcement model, which has led to a significant reduction in food-related complaints, with a 50% decrease in complaints from January to July 2024 compared to the same period in 2023 [2]. - The introduction of consultation and review systems for major cases has ensured that all procedures from case filing to penalty decisions are legal and compliant, with 59 case review meetings and 21 consultation meetings held since the implementation [1]. Group 2: Business Engagement - The administration has actively engaged with businesses by providing legal services and inviting them for consultations, which has improved communication and service effectiveness [3]. - Over 70,000 business entities have been exempted from penalties since 2024, amounting to a total of 25.72 million yuan in waived fines, demonstrating the effectiveness of the service-oriented approach [3]. Group 3: Shift in Enforcement Philosophy - The philosophy of enforcement has shifted from a focus on penalties to one aimed at industry regulation and future development, with the goal of using individual cases to improve overall industry standards [3]. - The administration has adopted a proactive approach to monitoring, including online oversight of 2,689 catering units and creating a "no disturbance" list for 12,433 businesses, thereby minimizing disruptions to operations [2].

Core Viewpoint - The article emphasizes the shift towards "service-oriented law enforcement" in Beijing's Changping District, aiming to enhance enterprise efficiency and optimize the business environment through flexible enforcement and precise services [1][2]. Group 1: Regulatory Innovations - Changping District Market Supervision Administration has implemented a consultation and review system for major cases, ensuring legal compliance throughout the entire process of case handling [1]. - Since the implementation of these systems, 59 case review meetings and 21 consultation meetings have been held, resulting in the reduction of penalties for 434 cases [1]. Group 2: Impact on Complaints and Business Relations - There has been a significant decrease in food-related complaints, with a 50% reduction in complaints in the food circulation sector from January to July 2024 compared to the same period in 2023 [1]. - Complaints regarding labeling dropped from 1,024 cases in the first half of 2023 to 89 cases in the same period of 2024 [1]. - Businesses have reported a shift from evading regulation to proactively engaging with regulatory bodies, leading to improved internal oversight and communication [1]. Group 3: Service-Oriented Approach - The Changping District Market Supervision Administration has adopted a service-oriented approach by actively engaging with businesses, providing legal services, and facilitating communication through platforms like commercial associations [2]. - Since 2024, over 70,000 business entities have been exempted from penalties, amounting to a total of 25.72 million yuan [2]. - The service-oriented law enforcement model requires enhanced professional training for enforcement personnel, promoting continuous improvement in regulatory practices [2].

Core Points - The Guangzhou Municipal Commission for Discipline Inspection and Supervision is focusing on improving the efficiency of enterprise registration and addressing issues related to slow processing times and corruption [1][2][3] - The "cluster registration" model has been implemented to reduce entrepreneurial costs and enhance registration efficiency, but there have been instances of misconduct by regulatory staff [1][2] - The Commission is analyzing individual cases and systemic issues to enhance governance and reduce the burden on enterprises during the registration process [2][4] Group 1 - The Guangzhou Municipal Commission is conducting supervision checks on the efficiency of enterprise registration processes, addressing complaints from over 40,000 newly registered companies [1] - There have been specific cases where regulatory staff failed to provide adequate service, leading to delays and repeated submissions by businesses [2][3] - The Commission has identified 251 companies that took more than one day for registration and is actively investigating the reasons for these delays [3][4] Group 2 - The Commission has mandated improvements in service quality and has proposed four optimization suggestions to the market regulatory departments [4] - Recent initiatives include the use of artificial intelligence to streamline the application process, reducing manual entry tasks and improving overall efficiency [4] - The analysis of administrative efficiency complaints has led to the identification of 21 specific issues, prompting further recommendations for enhancements [4]

Group 1 - The core viewpoint emphasizes the establishment of a three-dimensional linkage mechanism ("capacity enhancement + precise law enforcement + process optimization") to improve consumer rights protection and effectively handle complaints [1][2] - The market supervision bureau has processed 63 complaints, recovering over 10,000 yuan for consumers, achieving a 100% completion rate, response rate, and resolution rate [1] - Training sessions on laws such as the Food Safety Law and Advertising Law have been conducted to enhance the enforcement personnel's capabilities, addressing the increase in profit-driven complaints [1] Group 2 - The implementation of the "three fast" work method has significantly reduced average processing time to 30 minutes for categorizing complaints, with simple complaints resolved within 12 hours [2] - The bureau plans to deepen the three-dimensional linkage mechanism and utilize big data analysis and "Internet + supervision" platforms to shift consumer rights protection from reactive to proactive measures [2] - The satisfaction rate among the public has reached 100% due to the introduction of immediate feedback after case resolution [2]

Group 1: Policy Initiatives - The State Administration for Market Regulation and the Ministry of Industry and Information Technology have jointly issued a plan to address measurement bottlenecks in key industries, aiming to enhance measurement supply capabilities across ten priority sectors including AI and new energy [6][7] - The plan outlines the establishment of annual key projects, which will involve soliciting project demands, creating a project database, selecting priority projects, and promoting project implementation [8] Group 2: Foreign Investment Encouragement - The National Development and Reform Commission and six other departments have released measures to encourage foreign investment enterprises to expand reinvestment in China, including establishing a project database for reinvestment and optimizing land use arrangements [9][10] - The measures also include simplifying application processes for foreign investment enterprises and implementing supportive tax policies to facilitate reinvestment [10] Group 3: New Energy Vehicle Industry Regulation - The Ministry of Industry and Information Technology, along with other departments, has initiated a meeting to regulate the competitive order in the new energy vehicle industry, focusing on product price monitoring and supplier payment terms [11][12] - The meeting emphasized the need for enhanced supervision and the establishment of long-term mechanisms to improve the automotive industry's quality and competitiveness [12] Group 4: Local Government Initiatives - Shanxi Province has established a joint meeting system to expedite land approval processes for construction projects, ensuring efficient and compliant land use [13][14] - Yunnan Province has introduced e-commerce support policies aimed at fostering local e-commerce enterprises and enhancing supply chain capabilities for various agricultural products [15] Group 5: Regulatory Innovations - Tianjin Binhai New Area has launched a "comprehensive regulation one-stop" reform to improve regulatory efficiency and reduce the burden on enterprises, focusing on integrated inspections and data sharing [16][17] - The reform aims to streamline regulatory processes and enhance service quality for businesses, promoting a more favorable business environment [17][18]