近期，"苏超"凭借着本土化氛围和现象级的"破圈"话题吸引了大量球迷跨城观赛，同样带动了主场城市 酒店预订量显著增长。 ...

针对杭州亚朵酒店被曝出使用医院枕套事件，6月8日下午，亚朵酒店发布声明称，经调查，问题系洗涤供应商 在分拣环节出现错发，同时，涉事门店在布草验收、布房、查房环节存在疏漏，导致服务标准未能有效执行。 涉事门店已停业进行全面彻底整改，所有4440件布草将全部换新。亚朵方面表示，已终止与涉事洗涤供应商的 合作，并将其永久列入合作黑名单。针对洗涤供应商管理机制问题，公司将加强统一管理力度与常态化巡检， 从源头保障布草洗涤质量。 此前，杭州西溪紫金港亚朵酒店因客房出现印有"杭州御湘湖未来医院"标识的枕套引发舆论关注。有网友在社 交平台发帖称，自己入住该酒店时，发现床上的一个枕套印有当地一家医院的logo标识，担忧存在卫生安全隐 患。对此，该酒店回应称，问题出现原因是店内自采的洗涤供应商出现严重工作失误，已中止与该供应商的合 作，并对房间布草进行了100%排查，确认没再发现类似情况，后续将持续强化布草验收标准。 有业内人士对南都记者透露，第三方洗涤工厂混洗情况普遍存在，原因不外乎设备有限、节省成本、订单分 散，以及缺乏及时有效的监管。浙江省洗染行业协会日前发布《关于加强布草洗涤管理的自律倡议书》指出， 该事件将医疗布草与 ...

日经GO 京都帝国酒店将开业，最豪华套房每晚15万人民币 原创 阅读全文 ...

出门旅行，总担忧酒店房间空气有异味、台面有污渍，马桶不敢坐、热水壶不敢用，尤其带着老人和孩子，生怕 表面干净却没清洁彻底……网络上屡见不鲜的酒店卫生问题，成为横在旅行者与酒店之间的一个信任缺口。 当前，酒店业的先行者正尝试从绿色清洁剂入手解答这个问题。 今年6月5日世界环境日，锦江酒店（中国区）发起了"多一种爱地球的选择"倡议，以动物形象为载体，向消费 者、加盟商及员工鲜活传递可持续生活方式：自带长鼻子饮水的大象代表减塑行动、食竹熊猫代表餐厅素食选 择……生产天然蜂蜜的蜜蜂则代表使用通过天然绿色认证的绿色清洁剂。 目前，锦江酒店（中国区）正号召旗下门店将绿色清洁剂纳入日常运营，覆盖沙发地毯、热水壶、马桶、台面、 玻璃、房间空气等清洁场景，并力图在推进这项环保行动时，平衡清洁剂的功能、成本和运营效率，以确保该举 措契合商业逻辑。 一、在"看不见的角落"，定义酒店卫生新标准 时下，对于旅行者而言，"环保"已经不仅仅是一个口号或倡导，而是与消费选择深度交织。 网络上流传着住酒店的所谓"三不碰"原则——不碰热水壶、不碰马桶、不碰花洒，这些担忧，折射出消费者对卫 生与清洁流程透明度的诉求与期待。 绿色清洁剂产品的使用， ...

01 前段时间，有家三亚海棠湾奢华酒店的一线员工小A从旅界后台找到了我。 加微信后，她连连感慨《五星酒店为何招不到前台了？》这篇文章写的太真实了，看完忍不住来聊两句。 小A语气礼貌，但明显憋着一肚子苦水。 她说自己现在酒店配套的水世界景区做一线员工，已经是她们部门基层员工里工资最高的了，但要说出自己工资水平真的会让人笑掉大牙。 某酒店配套水上乐园/旅界实拍 我问她，到底多少钱？ 小A犹豫了一下，告诉我，"一个月3100元，其他同事基本上都是2800—2900元，实习生更惨，一个月1800—2100元。" 薪资就是这么个薪资，酒店和客人的要求却一点都不少。 小A说，在我们这家旺季基础客房都能卖到七八千元，最贵套房10万元+的酒店，客人奇葩要求多了去了。 "比如经常遇到有人嫌拖鞋不够软、救生衣不够新、排队时间太久，然后就是冲我们一通吼，而我们能做的只有拼命赔笑脸，生怕引来一个投诉。" 值得一提的是，小A所工作的这家酒店是三亚著名的亲子旅游度假胜地，带孩子的家长却是她挥之不去的长期梦魇。 有一次，她帮一个3岁小朋友找父母，结果被误会成"强行拉孩子走"，被客人当众质问，事后还被主管谈话。 最让她百思不得其解的是，还有 ...

Core Viewpoint - The "pillowcase incident" at the Atour Hotel in Hangzhou has raised significant concerns about the hygiene management of hotel linens, leading to increased scrutiny of laundry suppliers and industry practices [6][12][18]. Group 1: Incident Overview - On June 3, a guest at the Atour Hotel discovered a pillowcase marked with "Hangzhou Yuxiang Lake Future Hospital," prompting public concern over potential mixing of hospital and hotel linens [6][8]. - Atour Group stated that the incident was due to sorting errors by the laundry supplier, which has since been terminated [8][9]. - The Zhejiang laundry factory involved acknowledged sorting mistakes but insisted it had never handled hospital linens [11][12]. Group 2: Industry Impact - The incident has led to a surge in hotel inspections of laundry facilities, with many hotels reassessing their laundry suppliers to ensure compliance with hygiene standards [6][7][12]. - A hotel general manager described the event as a "black swan" for the industry, highlighting the need for stricter oversight of laundry operations [7][16]. - The laundry industry is facing pressure to improve standards, as the incident may lead to the elimination of non-compliant facilities [7][12]. Group 3: Operational Challenges - Many hotels prefer outsourcing laundry services due to low profit margins associated with operating in-house facilities, making it financially unfeasible [12][13]. - The laundry sector has been characterized by intense price competition, with many facilities cutting costs at the expense of quality [14][15]. - The lack of regulatory oversight and the prevalence of low-cost providers have contributed to hygiene risks within the industry [16][18]. Group 4: Recommendations for Improvement - Experts suggest that increased regulatory scrutiny and improved supplier management practices are essential for ensuring the safety and quality of hotel linens [16][18]. - Hotels are encouraged to conduct more frequent inspections of laundry facilities and to establish rigorous quality control measures for linen management [17][18]. - The industry must prioritize guest hygiene and safety by ensuring that laundry suppliers meet stringent quality standards [18].

Core Viewpoint - The incident involving the hotel using hospital bed linens highlights systemic hygiene management issues within the hotel industry, revealing supply chain management vulnerabilities and quality control deficiencies [1][2][3]. Group 1: Incident Overview - A guest at the Atour Hotel in Hangzhou discovered bed linens with a hospital logo, leading to an admission of fault by the hotel and an apology from Atour Group [1]. - The hotel has taken immediate actions, including closing the affected location, replacing 4,440 pieces of linen, and permanently blacklisting the laundry supplier [1][3]. Group 2: Industry Hygiene Issues - The hotel industry has faced multiple hygiene scandals, indicating a broader issue with cleanliness standards across various types of accommodations [1]. - The cross-contamination risk between hospital and hotel linens is significant, as both may be laundered by the same facilities, leading to potential health hazards [2]. Group 3: Recommendations for Improvement - To rebuild consumer trust, the hotel industry must enhance transparency regarding linen sourcing, cleaning frequency, and inspection results [2][3]. - Hotels should implement a real-time monitoring system to proactively identify hygiene issues before they escalate into public crises [3]. - Key actions for hotels include establishing strict contracts against mixed laundering, digitizing cleaning processes, and linking management performance to hygiene standards [3].

6月8日，亚朵集团官微"亚朵ATOUR"就近期杭州西溪紫金港亚朵酒店发生的"枕套事件"发布声明称： 事发后，涉事门店对所有布草全面排查，确认问题为个例，未发现其他非酒店布草。 经调查，问题系 洗涤供应商在分拣环节出现错发；同时，涉事门店在布草验收、布房、查房环节存在疏漏，导致服务标 准未能有效执行。 声明称， 涉事门店已停业进行全面彻底整改，所有4440件布草将全部换新 。集团已终止与涉事洗涤供 应商的合作，并将其永久列入合作黑名单。针对洗涤供应商管理机制问题，集团将加强统一管理力度与 常态化巡检，从源头保障布草洗涤质量。 声明全文如下： 来源：中新经纬 关注" 新华网财经 "视频号 更多财经资讯等你来看 往期推荐 继续增持！央行又买黄金 知名超市，退市！ ...

Core Viewpoint - The incident involving a customer discovering a pillowcase with an unrelated hospital logo at an Atour hotel has raised public concerns regarding the hygiene management and supply chain quality control of Atour Group [1] Group 1 - On June 8, Atour Group issued a statement apologizing for the incident and reflecting on the situation [2] - The affected hotel conducted a comprehensive inspection of all linens and confirmed that the issue was an isolated case, with no other non-hotel linens found [2] - The problem was attributed to a sorting error by the laundry supplier, along with lapses in linen acceptance, room preparation, and inspection processes at the hotel [2] Group 2 - The affected hotel has been temporarily closed for thorough rectification, and all 4,440 pieces of linens will be completely replaced [2] - Atour Group has terminated its partnership with the involved laundry supplier and placed them on a permanent blacklist [2] - To address the management issues with the laundry supplier, Atour Group will enhance unified management and regular inspections to ensure the quality of linen washing from the source [2] Group 3 - Atour Group plans to establish a long-term mechanism to protect consumer rights, which includes adding an independent inspection team, increasing public supervision, and setting up a special fund of 10 million yuan [2]

致歉。 6月3日，有网友在社交平台发帖称，自己在入住杭州一家亚朵酒店时，发现枕套上赫然印有当地一家医院的 Logo标识，系"医院枕套"。 6月8日，亚朵集团发布关于杭州西溪紫金港亚朵酒店 "枕套事件" 的声明称，对于近期杭州西溪紫金港亚朵酒 店发生的"枕套事件"，向所有关心和信任亚朵的朋友们郑重致歉。 上述声明指出，事发后，涉事门店对所有布草全面排查，确认问题为个例，未发现其他非酒店布草。经调查， 问题系洗涤供应商在分拣环节出现错发；同时，涉事门店在布草验收、布房、查房环节存在疏漏，导致服务标 准未能有效执行。 我们诚挚致歉! 对于客人反馈的枕套标签问题,我们向客人和所有关心 亚朵的朋友们诚挚道歉!经严格核查,确认问题根源是 我们店自采的洗涤供应商出现严重工作失误,我们已经 中止了与这个洗涤供应商的合作。还对所有房间布草进 行了 100% 全面排查,确认没再发现类似情况。 我们向客人郑重致歉,并第一时间提供了洗涤厂资质文 件及布草检测凭证,有幸取得了客人的谅解。我们知 道,这不能掩盖我们在查房环节的疏漏。我们给客人带 来了不好的体验,也违背了总部的运营管理规定。我们 深刻反省,会持续强化布草验收标准,坚决把" ...