教育，正在变成一门可迭代的产品。 在硅谷，学习被量化，教学被建模，教师被算法化。一切精确又高效。 27岁的李熙晨是一名STEM课程设计师，她每季度要为中小学开发新的学习模块，流程、测试、反馈、复盘，像在更新一款教育应用。她见过教育如何在 算法的逻辑中被一步步拆解、重组，也见过人如何在这套系统里慢慢隐身。 这是一个年轻教育者在硅谷的工作日记，也是一场关于"教育是否还能以人为中心"的追问。 一、课程即产品 李熙晨在硅谷做课程设计。 每两个月，她都要交付一个新的项目制学习单元，时长十五小时，内容涵盖科学、工程、艺术与数学。 她所在的公司已有三十年的历史，在美国积累了大量课程产品和合作学校。她的工作被拆解成精确的流程：需求调研、教具测试、版本修订、师训设计。 成果需要在团队内部先行试用，再进入小规模运行。每一个节点都要被记录、度量、优化。教育，被做成产品。 在公司，一堂课的诞生更像一场产品发布会。课程设计师是开发者，教师是用户，学生是样本。每个环节都讲求可追踪、可量化、可复盘，仿佛一款不断 更新的应用程序。 "创业精神是这里的底色。"有一次，公司请来一位合作多年的美国教师分享经验。那位老师已运营学校里的STEM La ...

Core Viewpoint - The article emphasizes the importance of effective consumer rights protection through proper channel selection, evidence preservation, and logical progression in various common dispute scenarios, enabling ordinary individuals to resolve issues efficiently. Group 1: Consumer Disputes - Consumer disputes are prevalent and include scenarios like online shopping, food delivery, and offline purchases, with a focus on quickly engaging merchants and utilizing official channels for resolution [2][3]. - For online shopping issues such as "goods not as described" or "false advertising," initiating a complaint through the Black Cat Complaint platform is recommended, with a high resolution rate for simple disputes [3]. - In offline shopping, retaining proof such as receipts and product labels is crucial, and consumers can directly contact the 12315 hotline for assistance [4]. Group 2: Education Disputes - Education-related disputes often involve issues like "prepaid fees and refunds" and "false advertising of course effectiveness," requiring evidence collection and regulatory checks [5]. - If an educational institution closes or refuses refunds, consumers should first document evidence through Black Cat Complaints and then contact the 12391 education supervision hotline for further action [6]. - For poor course quality, initial negotiation with the institution is advised, followed by a complaint if necessary, with evidence of discrepancies in course quality being critical [7]. Group 3: Key Questions in Rights Protection - Consumers should never agree to withdraw complaints in exchange for refunds, as this can lead to complications in the resolution process [8]. - For cross-regional disputes, it is essential to select the appropriate channels based on the merchant's location to ensure effective intervention [10]. - If a complaint has been pending for over ten days, consumers should check the status and follow up with relevant authorities to expedite the process [10]. Group 4: Evidence Preservation and Progress Tracking - Evidence should be categorized into three core types: proving relationships, proving issues, and proving communication, which aids in the complaint process [12][14]. - Consumers should actively track the progress of their complaints through various platforms, ensuring they are aware of the status and any necessary follow-ups [13][15]. Group 5: Common Pitfalls in Rights Protection - Consumers are encouraged to pursue even small claims, as this can lead to broader improvements in merchant practices and provide valuable experience for future disputes [16]. - Effective communication during disputes should focus on clear expression of facts, demands, and supporting evidence rather than emotional arguments [17]. - The essence of effective rights protection lies in rational and orderly approaches, utilizing the right channels, preserving evidence, and following a structured process [18].

Core Insights - Universal Technical Institute, Inc. (UTI) reported strong second-quarter fiscal 2025 results, with stock gaining 11.4% in after-hours trading due to earnings and revenues surpassing estimates and showing year-over-year growth [1][2] Financial Performance - Adjusted earnings per share (EPS) reached 21 cents, exceeding the consensus estimate of 12 cents by 75% and increasing from 14 cents in the prior year [4] - Quarterly revenues amounted to $207.4 million, surpassing the consensus mark of $197 million by 3.8% and reflecting a 12.6% increase from the previous year [4] - New student starts totaled 6,650, up 21.4% from 5,480 students a year ago, while average full-time active students increased 10.3% to 24,604 [5] Segment Performance - UTI segment revenues rose 8.8% to $134.2 million, supported by a 26.4% increase in new student starts [6] - Concorde segment revenues reached $73.2 million, up 20.3% year over year, with new student starts increasing by 19.6% [7] Operational Highlights - Adjusted EBITDA was $28.9 million, up 27.8% from $22.6 million a year ago, with adjusted EBITDA margins growing 160 basis points to 13.9% [5] - The company is advancing its North Star strategy, announcing nine new programs for 2025 and plans to open three campuses in 2026 [3] Guidance and Future Outlook - UTI raised its fiscal 2025 guidance, expecting new student starts in the range of 29,000-30,000, up from the previous estimate of 28,500-29,500 [10] - Anticipated revenues are now projected to be between $825-$835 million, an increase from the prior estimate of $810-$820 million [10] - Estimated net income is expected to be in the range of $56-$60 million, up from the previous estimate of $54-$58 million [11]