Core Insights - The article highlights the recognition of the leading internet insurance technology platform, Waterdrop Insurance, which has been included in the "Top 100 Insurance Technology and Services" list for five consecutive years by the Molecular Laboratory [1] - Waterdrop's General Manager, Ran Wei, emphasized the inevitability of AI integration in the insurance industry, stating that AI will transform the entire insurance service process [1][4] Industry Trends - The insurance industry is facing three critical realities: significant future growth potential, complex user needs, and a fundamental shift in value creation logic [4] - The depth and density of insurance in China remain significantly lower than in mature markets, leading to emerging demands for coverage in specific segments such as the elderly, those with pre-existing conditions, and maternal and infant care [4] Competitive Landscape - The core of industry competition is shifting from "product richness" to "demand matching" [5] - The next phase of competition will focus on building capabilities for "efficient and precise supply-demand matching," with Waterdrop embracing AI to reconstruct the entire service chain [5] Technological Advancements - Waterdrop is one of the earliest companies in the insurance sector to implement AI large model applications, investing nearly 300 million yuan annually in R&D and holding over 100 AI technology patents [7] - The self-developed insurance large model, "Waterdrop Water Guardian Model," is becoming the central nervous system for insurance services, significantly enhancing service efficiency [7] Product Innovations - The AI medical insurance expert developed by Waterdrop has achieved industry-leading capabilities, contributing to an 82% quarter-on-quarter increase in premium contributions by Q3 2025 [7] - Waterdrop launched the industry's first AI underwriting expert, "KEYI.AI," which reduces average processing time for complex health insurance underwriting by 80% and achieves an accuracy rate of 99.8% [8] - The company introduced innovative insurance products, including the first medical insurance without health declarations and guaranteed renewals for five years, and a long-term income compensation insurance for individuals up to 70 years old [8] Future Outlook - The recognition from the Molecular Laboratory is seen as validation of Waterdrop's technological practices, with plans to further explore "AI large model + insurance" and open technical capabilities to industry partners for collaborative development [8]

Core Insights - Waterdrop Inc. was awarded the "Annual Responsible Brand" at the "Fusion Light" 2025 Charity Gala, recognizing its ongoing commitment to social responsibility [1] Group 1: Company Overview - Waterdrop Inc. is a leading insurance technology and healthcare platform in China, dedicated to providing health protection solutions to the public [3] - The company focuses on AI technology innovation to enhance user experience and has actively responded to emergencies such as the Tibet earthquake and North China floods [3] Group 2: Social Impact and Initiatives - As of September 2025, Waterdrop Fund has assisted 3.61 million patients, raising 71.2 billion yuan in aid, supported by 485 million caring individuals [4] - The company has partnered with 119 public charitable organizations, launching over 15,500 charity projects and raising more than 1.383 billion yuan for various social issues [4] Group 3: Technological Advancements - Since 2019, Waterdrop has utilized AI to address supply-side deficiencies in insurance, developing the "Waterdrop AI Insurance Expert" capable of engaging in natural dialogue for up to 50 minutes [5] - The company has introduced diverse inclusive products targeting specific groups such as the elderly and those with pre-existing conditions, enhancing accessibility and affordability of insurance [5]

近日，由金融界主办的"启航·2025金融峰会"在北京举办。会上，第十四届金融界"金智奖"年度评选结果重磅揭晓。其中，水滴公司凭借在AI赋能保险服务 场景的深耕与突出表现，荣获"杰出保险服务奖"。 好服务方面，水滴上线AI智能客服"保小慧"，实现了"边说边办"的沉浸式服务。语音回复时效性平均仅1.5秒，月均交互量超百万次，能够7x24小时全时段 100%响应，上线3个月服务能力提升40倍；并推出了行业首个AI核保专家"KEYI.AI"，实现秒级内完成响应，复杂健康险核保平均处理时间缩短80%，准确 率达到99.8%，还可为被拒保客户推荐其他适合保险产品，大幅度节省了用户因购险困惑、核保等待产生的时间成本。 好理赔方面，过去一年，在AI+人工协同模式下，水滴保助力合作保司在一般理赔案件中处理时长缩短了43.3%，实现用户与保司的双向增效。今年，水滴 保特别成立"帮帮赔服务工作室"，为用户和保司构建理性沟通的理赔服务平台。AI数字员工"帮帮"正式入职工作室，借助自然语言处理、情感计算和AI大数 据分析能力，为用户提供智能对话、材料审核和理赔进度预测等服务。 责任编辑：钟离 据了解，2024年，水滴公司旗下水滴保推出 ...

Core Viewpoint - The "Green and Sustainable Finance Forum 2025" held in Hong Kong recognized Waterdrop Inc. for its outstanding contributions in the ESG field, highlighting the importance of sustainable finance in the region [1][3]. Group 1: Event Overview - The forum attracted over 400 senior executives from various sectors, including government, banks, financial institutions, and academia [1]. - The event featured the "Hong Kong Green and Sustainable Finance Awards 2025," where Waterdrop Inc. received the "ESG Disclosure Contribution Pioneer Award" for its achievements in ESG practices and information disclosure [1][3]. Group 2: Waterdrop Inc. Achievements - Waterdrop Inc. has been recognized for its long-term commitment to sustainable development and continuous improvement of its ESG governance system [3]. - The company released its 2024 ESG report, detailing its efforts in corporate governance, technological innovation, product responsibility, talent development, and environmental protection [6]. Group 3: Social Contributions - Waterdrop Inc. has focused on aiding vulnerable groups and has made significant contributions to public welfare, including helping 3.61 million patients and raising 71.2 billion yuan in funds through its platform [7]. - The company has established 188 rural medical rooms, benefiting over 500,000 individuals, and collaborated with 119 charitable organizations to launch over 1.55 million public welfare projects [7]. Group 4: International Expansion - Waterdrop Inc. has accelerated its international expansion, establishing offices in Hong Kong, Singapore, and the United States, and has adopted a dual headquarters model [7]. - The establishment of a licensed insurance brokerage in Hong Kong aims to provide professional insurance brokerage and wealth planning services to individual and corporate clients [8].

Core Insights - The "2025 Annual Conference and the 23rd Financial Storm Ranking" has recognized Waterdrop Insurance for its significant achievements in insurance product innovation, awarding it the "2025 Inclusive Pioneer Product" award [1] Group 1: Company Achievements - Waterdrop Insurance aims to provide accessible healthcare insurance for marginalized groups, including those with pre-existing conditions and the elderly, focusing on a mission to ensure that every family has access to insurance [3] - The company has launched 214 insurance products for individuals with pre-existing conditions by 2025, with 34 of these being domestic firsts and 37 products allowing for no health declarations, averaging a new product launch every 1.14 days [3] Group 2: Product Innovation - Waterdrop Insurance has introduced several industry-first products, including a medical insurance plan with guaranteed renewal for five years without health declarations, a maternity insurance plan without health declarations, and a long-term income compensation insurance plan available for individuals up to 70 years old [3] - The company is building a "universe of innovative insurance products for individuals with pre-existing conditions," ensuring that users of different ages and health statuses can find suitable insurance [3] Group 3: Collaborative Efforts - To promote inclusive insurance, Waterdrop Insurance has initiated the "Inclusive Product Alliance" in collaboration with 18 insurance companies, focusing on the insurance needs of specific groups such as those with pre-existing conditions, the elderly, and mothers [4] - The alliance aims to leverage AI and co-create products that are affordable and accessible, returning insurance to its fundamental purpose of providing protection [4]

Core Insights - The report indicates a rapid growth in China's chronic illness insurance market, with a market size exceeding 12 billion yuan in 2024, reflecting a 50% year-on-year increase [1] - Waterdrop Insurance plans to launch 214 innovative chronic illness insurance products by 2025, leveraging AI technology to promote inclusivity in insurance coverage [1] Group 1: Market Demand and Challenges - The elderly population in China has reached 310 million, accounting for 22% of the total population, with 75% suffering from at least one chronic disease [2] - The prevalence of chronic diseases among the youth is alarming, with rates of sub-health and chronic diseases being twice that of the elderly [2] - The average treatment cost for chronic illness patients is 87,000 yuan, which is 2.1 times the annual disposable income of residents in 2024, indicating a significant protection gap [2] Group 2: Insurance Accessibility Issues - Nearly 30% of chronic illness patients face rejection for insurance due to inability to pass health disclosures [3] - A significant portion of the population expresses a strong willingness to pay extra premiums for coverage of pre-existing conditions, with an average willingness to pay 4,049 yuan annually [3] - The report highlights the need for government and industry collaboration to enhance the development of chronic illness insurance products [3] Group 3: AI and Product Innovation - Waterdrop Insurance has launched 214 chronic illness insurance products, including 34 that are industry-first innovations, and 37 that support no health disclosures [4] - The application of AI technology has significantly reduced the average processing time for health insurance underwriting by 80% [6] - Waterdrop Insurance has initiated a "Universal Product Alliance" with 18 insurance companies to focus on the insurance needs of chronic illness patients and other specific demographics [6]

Core Insights - The report indicates a rapid growth in the chronic illness insurance market in China, with the market size surpassing 12 billion yuan in 2024, reflecting a 50% year-on-year increase [1] - Waterdrop Insurance plans to launch 214 innovative chronic illness insurance products by 2025, leveraging AI technology to promote inclusivity in insurance coverage [1] Group 1: Market Demand and Challenges - The elderly population in China has reached 310 million, accounting for 22% of the total population, with 75% suffering from at least one chronic illness [2] - The prevalence of chronic diseases among the youth is alarming, with their rates being twice that of the elderly, highlighting a significant gap in insurance coverage for this demographic [2] - The average treatment cost for chronic patients is 87,000 yuan, which is 2.1 times the national annual disposable income, indicating a substantial protection gap [2] Group 2: Insurance Accessibility Issues - Nearly 30% of chronic illness patients face rejection due to inability to pass health disclosures, with 52.4% feeling there are limited insurance options available [4] - A strong willingness to pay for coverage exists, with 75.4% of respondents willing to pay extra premiums for coverage of pre-existing conditions, averaging 4,049 yuan annually [4] Group 3: AI and Product Innovation - Waterdrop Insurance has launched 214 chronic illness insurance products, including 34 that are industry-firsts, and 37 that allow for coverage without health disclosures [6] - The use of AI and big data is emphasized as crucial for improving underwriting, pricing, and health management capabilities, making risk assessment more accurate [6][8] - The AI underwriting tool "KEYI.AI" significantly reduces the average processing time for health insurance applications by 80%, enhancing user experience [8] Group 4: Collaborative Efforts for Inclusive Insurance - Waterdrop Insurance has initiated a "Inclusive Product Alliance" with 18 insurance companies to focus on the insurance needs of chronic patients, the elderly, and maternal groups [8] - The goal is to create affordable and accessible insurance products that meet the needs of various demographics, ensuring that insurance serves its fundamental purpose of protection [8]

Core Insights - The third "Management Change and Corporate Sustainable Development" international academic conference was held, focusing on "AI Development and Corporate Continuous Innovation" with nearly 300 experts and representatives attending [1] - Waterdrop Company won the Global Best Case Brand Award for its contributions in the field of inclusive protection, with 11 companies recognized out of over 100 nominees [1][4] - Waterdrop Company is a leading insurance technology and healthcare platform in China, established in 2016, aiming to provide health protection solutions [2] Company Overview - Waterdrop Company operates multiple businesses including Waterdrop Fundraising, Waterdrop Insurance, Yifan Medicine, Waterdrop Finance, and Luhang Wuyou, creating a diverse service ecosystem [2] - Since 2019, Waterdrop has invested nearly 300 million yuan annually in technology research and development to address supply-side issues in insurance using AI [2] - By the end of 2024, Waterdrop had applied for 48 patents related to its self-developed "Waterdrop Water Guardian Model" and had over 100 authorized patents in AI [2] Product Innovation - The "Waterdrop Water Guardian Model" enhances the insurance service chain by providing professional, accurate, and easy-to-understand advice for insurance agents and users [3] - Waterdrop has launched inclusive products like "Good Pregnancy" and "Medical Insurance" to meet the differentiated protection needs of elderly, sick, and pregnant groups [3] - As of 2025, Waterdrop Insurance had launched 214 sick body insurance products, with 34 being domestic firsts, and an average of 1.14 days to launch a new product [3] Social Impact - Waterdrop Fundraising has facilitated medical assistance, with approximately 4.8 billion people donating around 70 billion yuan to over 3.54 million patients by June 2025 [3] - The company aims to create user value through inclusive protection and plans to focus more on this area while leveraging AI technology [4]

Core Insights - The report highlights the growing challenge of providing insurance for individuals with pre-existing conditions in the context of an aging population and increasing chronic diseases among younger people [1][2] - The average treatment cost for this group is approximately 90,000 yuan, which is 2.1 times the annual disposable income of residents, indicating a significant financial burden [1] - The insurance industry is viewing insurance for individuals with pre-existing conditions as a key area for innovation and inclusive health insurance solutions [1][6] Group 1: Market Demand and Challenges - Nearly 30% of individuals with pre-existing conditions are denied coverage due to health disclosures, and many are unaware that they can obtain insurance despite their conditions [2][3] - Over 75% of this group desires insurance products that cover their existing conditions and are willing to pay extra premiums for such targeted coverage, indicating a substantial unmet demand in the market [2] - Medical insurance has become a necessity for 44.5% of individuals with pre-existing conditions, with specialized products for cancer recurrence and disability risks emerging as important supplements [2][3] Group 2: Differentiated Needs Among Subgroups - Older individuals with pre-existing conditions have a stronger demand for long-term stable coverage due to higher treatment costs and longer illness duration [3] - Younger individuals are more affected by sub-health and chronic diseases, preferring insurance products with lower entry barriers and flexible coverage [3] - There is a significant demand for insurance that covers pregnancy-related health issues among the mother and baby demographic [3] Group 3: Role of AI in Insurance Innovation - AI is driving systemic changes across the insurance service chain, addressing the challenges faced by individuals with pre-existing conditions [4][5] - Waterdrop Insurance has launched 214 insurance products for individuals with pre-existing conditions, with 34 being first-of-their-kind in China, and an average of 1.14 days to launch a new product [4] - AI has improved user experience and operational efficiency, with AI customer service achieving an average response time of 1.5 seconds and significantly reducing underwriting processing time [4][5] Group 4: Industry Collaboration and Ecosystem Development - Waterdrop Insurance has initiated a "Universal Product Alliance" with 18 insurance companies to scale up inclusive insurance solutions through industry collaboration [6] - The former vice-chairman of the China Insurance Regulatory Commission emphasized the need for policy, industry, and technology to work together to promote high-quality development of insurance for individuals with pre-existing conditions [6] - The insurance service chain requires enhanced collaboration among institutions to build a more robust and open insurance future, ensuring that inclusive coverage reaches all who need it [6] Group 5: Future Development Path - The development path for insurance for individuals with pre-existing conditions is becoming clearer, representing a new growth curve for the insurance industry and a commitment to inclusive and technology-driven values [7]

Core Insights - The core message emphasizes the transformation of the insurance industry from a supply-driven model to a demand-driven model, focusing on understanding user needs and providing tailored services [1][4][14] Group 1: Service Ecosystem Development - Waterdrop Insurance has launched the "Three Good Service Alliance" with 18 insurance companies to address the protection gaps for underrepresented groups such as those with pre-existing conditions, the elderly, and mothers [2][5] - The "Three Good Service" framework focuses on providing good products, good services, and good claims processes, aiming to enhance user experience and satisfaction [1][11] Group 2: Focus on Pre-existing Conditions - A report released at the conference highlights that the average treatment cost for individuals with pre-existing conditions is 87,000 yuan, which is 2.1 times the average disposable income, indicating a significant protection gap [4][5] - The report also notes that over 60% of critical illness patients face out-of-pocket expenses exceeding 100,000 yuan, underscoring the urgent need for better insurance products tailored to this demographic [4][5] Group 3: Product Innovation and AI Integration - Waterdrop has introduced 214 insurance products for individuals with pre-existing conditions, with 34 being first-of-their-kind in China, and an average of 1.14 days to launch a new product [5][12] - The company invests 300 million yuan annually in AI research, resulting in over 100 technology patents and the development of a proprietary AI model to enhance product customization, underwriting, and claims processing [8][9] Group 4: Claims Processing Enhancement - The "Help Help Claim" service has processed over 200,000 claims, with a nearly 98% success rate for first-time submissions, demonstrating the effectiveness of integrating AI with human support in claims management [11][12] - The average processing time for general claims has been reduced by 43.3% through the AI and human collaboration model, improving overall efficiency in claims handling [12][13]