航空出行服务

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上海机场保障世界赛艇锦标赛成功举办
Zhong Guo Min Hang Wang· 2025-10-01 10:31
《中国民航报》、中国民航网 记者钱擘 通讯员尚机轩 报道:9月16日至28日,世界赛艇联合会最高级 别赛事——2025世界赛艇锦标赛,在上海青浦的淀山湖畔成功举办。上海机场集团所属浦东、虹桥机场 和虹珠花园会议酒店,以专业、细致、暖心的服务为参赛团队提供航空出行和住宿保障,展现上海机场 至臻服务形象。 本次赛事是上海今年举办的、规格最高的单项国际赛事,也是上海举办的首个残健融合国际赛事,吸引 了55个国家和地区的1千余名运动员、教练员参赛。上海机场提前部署、周密制定赛事保障方案,提前 在航站楼内营造浓厚赛事氛围。鉴于大量境外运动员从浦东机场抵沪,浦东机场根据组委会安排,于9 月11日在航站楼设立了2处赛事接待中心,与外籍人员一站式综合服务中心联动,为中外参赛人员提供 信息、交通、支付等一站式综合服务。赛后返程阶段,上海两场重点为运动员们做好赛艇等超规行李托 运的服务保障,联合海关、边检一步提升通关效率。赛事期间,上海两场共接待服务保障各国参赛人员 超210批,1100余人次。 上海机场保障参赛选手抵离 上海机场所属虹珠花园会议酒店服务参赛人员(善见 / 摄) 上海机场所属虹珠花园酒店作为组委会官方合作酒店之一 ...
简化入场安检措施、缩短截载时间 民航跟高铁拼了?
Yang Shi Wang· 2025-08-12 22:39
Group 1 - Shanghai Hongqiao and Pudong airports have simplified security measures by canceling passenger and luggage checks at terminal entrances, retaining only explosive detection to enhance efficiency and passenger experience [1] - The previous security process involved two checks, leading to long wait times during peak hours, prompting complaints from passengers [1] - Similar initiatives are being adopted nationwide, with multiple airports and airlines optimizing passenger experiences and reducing wait times [2] Group 2 - China Southern Airlines has eliminated the check-in cut-off time for flights between Guangzhou and Beijing Daxing, allowing passengers to arrive just 15 minutes before departure [2] - Other airports have also announced reductions in check-in cut-off times, with Shenzhen Bao'an International Airport being the first major airport to reduce its cut-off time to under 40 minutes [5] - The reduction in cut-off times is attributed to advancements in information technology, improving operational efficiency [6] Group 3 - Long wait times at airports have been identified as a significant issue for travelers, with over 51% of surveyed passengers expressing concerns about lengthy security checks and waiting times [6] - The increasing efficiency of high-speed rail services is influencing passenger choices, with many opting for trains over flights due to comparable total travel times [7][11] - The competition between civil aviation and high-speed rail is intensifying, particularly on key routes like the Beijing-Shanghai line, where high-speed rail continues to dominate in passenger numbers [11] Group 4 - In response to high-speed rail competition, Shanghai airports have introduced cross-airline voluntary transfer services for flights between Shanghai and Beijing [13] - The trend indicates a shift where civil aviation is learning from high-speed rail to enhance service and efficiency [13]
暑运进行时:宁夏银川航运热力不减
Zhong Guo Xin Wen Wang· 2025-08-12 16:06
Core Insights - The summer travel season has seen a significant increase in passenger traffic at Yinchuan Hedong International Airport, with a total of 1.621 million passengers from July 1 to August 11, marking a year-on-year growth of 6.3% and 7.3% in July alone, surpassing the average growth rates of the civil aviation industry and the Northwest region [1][4]. Group 1: Passenger Traffic and Flight Operations - Yinchuan Airport has operated 11,700 flights during the summer travel period, indicating a robust demand for air travel [1]. - The airport's passenger volume in July reached a historical high, reflecting a strong recovery and growth in air travel demand [1]. Group 2: Regional Connectivity and Services - Yinchuan's geographical location allows it to connect to all major airports in China within a 3.5-hour flight, enhancing its role as a regional aviation hub [3]. - The integration of air and rail transport has facilitated 199,000 passengers, with out-of-province travelers increasing by 34.5% year-on-year, demonstrating the airport's growing appeal [4]. Group 3: New Routes and Marketing Initiatives - To cater to diverse travel needs, Yinchuan Airport has added 12 new routes to key cities and popular tourist destinations, while also increasing the frequency of 29 key routes [6]. - The airport has launched initiatives such as the "Ningxia Aviation Food Map" and upgraded its "Aviation Tourism Passport 2.0" to attract tourists from major source cities [6]. Group 4: Service Enhancements - Upgrades to self-service check-in and baggage handling systems have improved efficiency, reducing processing times by 15 seconds per bag and shortening average pre-processing times by 40 seconds [6]. - The airport has implemented smart matching for ride-hailing services, significantly reducing wait times for passengers and improving overall service quality [6]. Group 5: Future Outlook - With the return of students and ongoing high passenger volumes, Yinchuan Airport plans to continue optimizing its route layout and enhancing service quality to ensure a welcoming experience for travelers [7].
新海航“飞飞乐”现金抽奖放送暑期出行福利
Zhong Guo Min Hang Wang· 2025-06-26 11:10
Core Viewpoint - HNA Group is enhancing its service offerings by transitioning from a simple transportation service to a comprehensive travel service, focusing on customer needs and preferences [2][3]. Group 1: Promotional Activities - HNA Group's airlines have launched various promotional activities centered around air travel to cater to the actual travel demands of passengers during the summer season [2]. - For example, Hainan Airlines is offering a 10% discount on hotel room rates for travelers flying into Beijing, provided they show their boarding pass and ID at the Marriott hotel [2]. - Hong Kong Airlines is running a flash ticket promotion for its Golden Pigeon Club members, offering a 50% cash voucher on the ticket price for future purchases after traveling on selected flights [2]. Group 2: Lucky Draw Event - The "Feifeile Lucky Night" cash draw event is a key innovative project by HNA Group, aimed at sharing the company's growth with consumers and promoting the aviation tourism economy [5]. - The event occurs every Tuesday, where passengers flying with any of the 11 designated airlines automatically qualify for the cash draw [5]. - There are 3,173 cash prizes available each week, including a grand prize of 48,888 yuan, with additional prizes of 5,000 yuan, 1,000 yuan, 200 yuan, and 50 yuan [5].
江西航空空地联动开展端午主题活动
Zhong Guo Min Hang Wang· 2025-06-03 05:23
Core Points - Jiangxi Airlines organized Dragon Boat Festival themed activities at Nanchang Changbei International Airport and on flight RY8903 from Zhengzhou to Harbin to promote traditional Chinese culture and enhance passenger experience [1][4][7] Group 1: Airport Activities - At the airport lounge, Jiangxi Airlines staff prepared DIY activities such as "DIY printing of fans" and "tasting zongzi tea" to engage passengers in cultural experiences [1] - Passengers actively participated in making personalized hand-painted fans and enjoyed zongzi tea, adding a cultural touch to their journey [1] Group 2: In-Flight Activities - The in-flight activities commenced with a cultural knowledge quiz about the Dragon Boat Festival, covering topics from the historical tale of Qu Yuan to the customs of dragon boat racing [4] - Passengers enthusiastically participated in the quiz, with the crew rewarding correct answers with exquisite gifts, making the in-flight experience enjoyable and meaningful [4] Group 3: Special Gifts and Beverages - Each passenger received a colorful string bracelet symbolizing good fortune, reflecting the crew's sincere wishes for their well-being [6] - The crew served a special health drink made from chrysanthemum, known for its benefits to the liver and eyes, providing a refreshing experience during the flight [6] Group 4: Future Initiatives - Jiangxi Airlines aims to continue organizing meaningful and warm activities to enhance passenger experiences and promote traditional culture [7]