Core Viewpoint - The recent incident involving a cockroach found in an unopened cup of milk tea from Mixue Ice City highlights ongoing food safety issues within the company, which has faced over 10,000 complaints related to food safety, particularly concerning foreign objects in beverages [2][8][14]. Group 1: Incident Details - A consumer reported finding a cockroach in an unopened cup of jasmine milk tea purchased from a Mixue Ice City store in Ganzhou, Jiangxi [4][6]. - The company has issued an apology and refunded the consumer, while also stating that they are investigating how the cockroach entered the cup [4][5][6]. Group 2: Complaint Statistics - Mixue Ice City has accumulated over 10,000 complaints on the Black Cat Complaints platform, with many related to finding insects and foreign objects in their products [8][14]. - A recent complaint involved a consumer discovering a bug in a sealed cup of tea purchased through the company's app, indicating a pattern of food safety issues [10][12]. Group 3: Business Model and Financial Performance - As of December 31, 2024, Mixue Ice City operates 46,479 stores globally, with 99.96% being franchise stores, leaving only 17 as company-owned [14]. - The franchise model has allowed Mixue Ice City to expand rapidly, particularly in lower-tier cities, with 23,858 stores located in such areas, accounting for 57.4% of total stores [14]. - Financially, the company reported revenues of 24.21 billion yuan from product and equipment sales, a 21.7% increase year-over-year, and 620 million yuan from franchise services, a 52.8% increase [14].

Core Viewpoint - The recent incident involving a cockroach found in an unopened cup of milk tea from Mixue Ice City has raised significant concerns about food safety and the company's operational practices, particularly its heavy reliance on a franchise model [2][4][7]. Group 1: Incident Details - A consumer reported finding a cockroach in an unopened cup of jasmine milk green tea purchased from a Mixue Ice City store in Ganzhou, Jiangxi [4]. - The company has issued an apology and refunded the consumer, while also compensating them 1,000 yuan as per food safety regulations [6][4]. - This incident is part of a larger pattern of complaints, with over 10,000 complaints related to food safety issues, including foreign objects in drinks [7][12]. Group 2: Business Model and Financial Performance - As of December 31, 2024, Mixue Ice City operates a total of 46,479 stores globally, with 46,462 being franchise stores, resulting in a franchise ratio of 99.96% [12][13]. - The company has expanded significantly, adding 8,914 stores compared to the previous year, with 57.4% of its stores located in third-tier cities and below [12][13]. - In 2024, Mixue Ice City's revenue from product and equipment sales reached 24.21 billion yuan, a year-on-year increase of 21.7%, while revenue from franchise and related services grew by 52.8% to 620 million yuan [13].

Core Viewpoint - The article discusses the cultural phenomenon surrounding the brand Mixue Ice City in Shanghai, highlighting its rise as a popular milk tea brand amidst humorous regional stereotypes and social media engagement, particularly in relation to the Oriental Pearl Tower [1][3][4]. Group 1: Brand Engagement and Cultural Impact - Mixue Ice City has become a trending topic in Shanghai, with its mascot "Xue Wang" gaining significant attention on social media, including a video that approached one million likes [1][3]. - The humorous narrative of "Oriental Pearl attacking Mixue Ice City" reflects a deeper cultural commentary on regional stereotypes and the juxtaposition of low-cost brands against Shanghai's high-end consumer culture [4][8]. - The brand's popularity has led to a surge in social media posts featuring customers enjoying Mixue Ice City products at iconic Shanghai locations, indicating its status as a must-visit spot [23][25]. Group 2: Market Strategy and Expansion - Mixue Ice City has strategically expanded into Shanghai, initially focusing on non-core urban areas before moving into prime locations, which has been a significant aspect of its growth strategy [48][50]. - The brand's pricing strategy has been adjusted in response to the competitive landscape in Shanghai, with recent price increases reflecting the challenges of operating in a high-cost environment [54][56]. - The article notes that the brand's expansion is driven more by population density than economic indicators, suggesting a unique market positioning that prioritizes accessibility over traditional economic metrics [57][61].

Core Viewpoint - The recent viral video of a Mxue Ice City employee crying while working has sparked discussions about the working conditions and pressures faced by employees in the fast-food and beverage industry, particularly in the context of the company's rising stock prices and popularity due to its low-priced lemon water product [1][3][5]. Group 1: Employee Experience and Working Conditions - The employee's emotional breakdown was initially attributed to overwhelming work demands, but later clarified to be due to personal issues unrelated to work [5][9]. - Employees report long hours, with some working over 10 hours a day, often without breaks, especially during peak hours [13][21]. - The company has a policy discouraging employees from discussing negative aspects of their work experience publicly [5][9]. Group 2: Company Performance and Market Position - Mxue Ice City has seen significant stock price increases, with a nearly 5% rise following the viral incident, and over 20% increase in stock price over the past 20 days [3][9]. - The company has established itself as a leader in the lemon water market, capturing 80% of the market share and selling 11 billion cups in the first nine months of 2024 [26][28]. - Mxue Ice City operates over 46,000 stores globally, with a focus on maintaining low prices, exemplified by its 3 yuan lemon water [9][26]. Group 3: Financial Metrics and Employee Compensation - Mxue Ice City reported a revenue of 153.93 billion yuan in 2023, with an average revenue per employee of 237.2 thousand yuan, ranking second among major tea beverage companies [21][22]. - The average annual salary for employees is reported at 105,000 yuan, but actual earnings can vary significantly based on location and store performance [21][22]. - Employees often do not receive overtime pay or benefits, leading to disparities in compensation across different regions and stores [22][24]. Group 4: Franchise Model and Challenges - The majority of Mxue Ice City stores are franchises, with franchisees bearing significant operational risks and costs, while the company profits from selling raw materials to these franchises [36][37]. - The process to become a franchisee has become increasingly competitive, with a low acceptance rate of around 5% for applicants [33][34]. - Franchisees face pressure from rising operational costs and competition, which can lead to conflicts between franchisees and the company regarding pricing and product offerings [36][37].

Core Viewpoint - The article highlights the rapid expansion and unique business model of the tea beverage brand Mixue, which has surpassed Starbucks in the number of stores globally, reaching over 45,000 locations. The brand's success is attributed to its low-cost, high-efficiency supply chain and standardized store operations, allowing it to maintain a high net profit margin despite lower gross margins compared to competitors [1][3][5]. Group 1: Company Overview - Mixue was founded in 1997, initially selling shaved ice, but pivoted to a low-cost ice cream model with a 1 yuan cone, which became a bestseller. The brand focuses on high-quality, affordable products, with top-selling items priced below 7 yuan, accounting for nearly 40% of sales [3][5]. - The company operates primarily through a franchise model, generating 95% of its revenue from the sale of products and equipment to franchisees, while franchise fees contribute less than 5% [5][6]. Group 2: Business Model and Expansion - Mixue's fixed assets account for 28% of total assets, significantly higher than competitors, indicating a heavy investment in production and logistics to support its franchise model. The company produces 60% of its raw materials in-house, enhancing cost efficiency [6][12]. - The average payback period for franchisees is 14-16 months, shorter than the industry average of 18-24 months, making it an attractive option for potential franchisees [7][8]. Group 3: Supply Chain and Operational Efficiency - Mixue has built a vertically integrated supply chain, controlling raw material sourcing, production, and logistics. This includes direct procurement from farms and self-built production facilities, which lowers costs by 20-40% compared to external suppliers [10][15]. - The company employs a standardized operational model, ensuring consistency in product quality and efficiency across its stores. This includes a centralized training program and strict compliance monitoring [16][17]. Group 4: Competitive Landscape - In the low-end tea beverage market (priced below 10 yuan), Mixue holds over 30% market share, significantly outpacing local competitors. The brand's efficient supply chain and operational model create a formidable barrier to entry for new players [21][22]. - The high-end and mid-range segments of the market are more fragmented and competitive, with many brands vying for market share, but Mixue's focus on low-cost offerings positions it uniquely in the market [19][20]. Group 5: Brand and Marketing Strategy - Mixue has developed a unique brand identity through its character "Xue Wang," which has become a central element of its marketing strategy. This IP has enhanced customer engagement and brand recognition [22][24]. - The brand's marketing efforts leverage social media and various platforms to promote its character, further solidifying its market presence and consumer loyalty [23][24].