江南时报讯 "真是太谢谢你们了，不然我都不知道该怎么给老伴凑医药费！"近日，工行南通分行营业 部大厅内，年过七旬的张奶奶握着运营主管和客服经理的手连连道谢，对网点工作人员主动上门服务、 高效解决取款难题的暖心举动赞不绝口。 随后，工作人员跟随张奶奶前往家中，现场核实持卡人身份信息、业务意愿及相关证明材料，快速完成 核保手续。返回网点后，立即为张奶奶办理密码重置业务，顺利取出所需款项。全程高效便捷的服务、 耐心细致的态度，让张奶奶深受感动，多次向工作人员表达谢意。 民生无小事，服务暖人心。该行始终秉持"以客户为中心"的服务理念，针对老年客户、行动不便客户等 特殊群体的需求，不断优化服务流程、创新服务方式，通过上门服务、绿色通道等便民举措，切实解决 客户急难愁盼问题，用实际行动践行金融企业的责任与担当，让金融服务更有温度、更具质感。 当天上午，张奶奶匆匆来到该行，要求取出老伴银行卡内的资金，用于支付急需的医疗费用。经客服经 理询问得知，张奶奶忘记了银行卡密码，且坚持认为可通过手机号直接取款。工作人员耐心向老人解释 取款业务规范，同时协助回忆密码，然而张奶奶从包中翻出记录密码的纸条后，连续三次输入均提示错 误，银行 ...

Core Insights - The article highlights a customer service incident at a bank where a customer was upset over an unexpected deduction from his account, which was later clarified to be due to a third-party payment software linked to a past loan [1][2] - The bank's staff demonstrated effective customer service by patiently addressing the customer's concerns and resolving the issue, showcasing the importance of empathy and responsibility in financial services [2] Group 1: Customer Interaction - A customer expressed frustration over a deduction of over 200 yuan from his newly opened bank account, believing it to be an error by the bank [1] - The bank manager calmly approached the situation, assuring the customer that they would investigate the issue and not let him suffer any losses [1] Group 2: Resolution Process - Upon investigation, it was revealed that the deduction was related to a previous loan the customer had taken out through a third-party software, which was automatically linked to his new bank account [1][2] - The bank staff assisted the customer in contacting the software's customer service to clarify the situation, demonstrating a commitment to resolving the issue [1][2] Group 3: Customer Satisfaction - After understanding the situation, the customer apologized for his initial outburst, expressing gratitude for the bank's assistance [2] - The interaction emphasized the significance of attentive and compassionate service in the financial industry, reinforcing the idea that customer issues should be treated with care and urgency [2]

指尖惠民，精准服务有力度。网点坚持常态化走访商户与小微企业，建立需求清单、实现精准对接。在 网点多次向老年客户普及反诈与理财常识。客户陈阿姨对于理财和保险存在疑虑，客户经理询问得知以 后，耐心讲解产品的风险与收益，并推荐适配的金融产品。网点让金融资源流向最需要的地方，用指尖 力量扛起惠民担当。 金融为民无小事，点滴服务见初心。作为基层网点，我们以指尖护弱、指尖便民、指尖惠民的实践，把 每件小事办实、每次服务做好，用更有温度、效率与力度的金融服务，书写惠民新篇章。 指尖便民，高效服务有速度。针对客户对便捷服务的需求，网点进一步优化流程、创新模式。引导客户 通过手机银行办理高频业务，设置智能服务专区，专人指导自助终端使用，实现多数业务快速办。同时 精简材料、优化审批，批量业务一站式办理，大幅缩短等待时间。个体户刘女士对此深有感触："以前 办业务要留半天时间排队，现在还有远程在线服务，几分钟就能搞定转账，太方便了！"网点用技术赋 能服务，让数据多跑路，群众少跑腿，用指尖便捷回应民生需求。 金融服务的温度，藏在网点的每一次微笑里，融在指尖传递的每一份便捷中。基层网点作为金融服 务"最后一公里"，始终坚持以群众需求为导 ...

指尖划过键盘，发出清脆的声响。窗外梧桐叶已黄了三次，而我在工商银行的柜台，也悄然完成了一轮 寒暑交替。在柜台与大堂之间穿梭流转的一年多，仿佛像一部快进的电影，每一帧都写满了与客户相遇 的故事。从现金柜台的严谨细致，到对公柜台的专业担当，再到大堂经理的统筹协调，这三重角色的历 练，让我对"服务"二字的理解，从一张白纸变得立体而丰盈：真正的服务，从来不只是流程的精准执 行，而是在方寸之间的柜台上，读懂人心的温度。 一年多的时光，白驹过隙，但我对服务的求索之路才刚刚开始。每一次真诚的服务，都可能成为别人困 境中的一束光；而每一次专业的付出，都在为这座金融大厦添砖加瓦。每日的工作不是冰冷的交易，而 是有温度的连接。我愿继续做这样一个连接者——在方寸之间，传递工行温度，在日复一日的迎来送往 中，既做规则的守护者，更做温暖的传递者。 记得第一次坐上现金柜台时，我把所有注意力都放在"不要出错"上，存取款凭证需客户亲笔签名，大额 现金必须双人复核。这些规则像无形的栅栏，把我牢牢圈在安全区内。直到一个午后，一位老人攥着存 折来取款，我按流程提醒他输入密码，他却窘迫地说："姑娘，我记不清了。"看着他泛红的耳根和微微 颤抖的手，我 ...

该行大堂经理迅速反应，上前安慰该客户，并明确表示一定会帮助她完成兑换。随后，大堂经理与柜台 工作人员快速联动，分工合作，高效完成了3000余枚硬币的清点和兑换工作。整个过程井然有序，客户 的担忧也随之烟消云散。 该行始终秉承"以客户为中心"的服务理念，用实际行动诠释了工商银行的责任与担当。此次事件不仅展 现了支行员工的专业素养和团队协作能力，也进一步提升了客户对工商银行的信任和满意度。未来，该 行将继续以优质的服务回馈社会，为客户提供更加便捷、贴心的金融服务。 客户对该行工作人员的高效服务和贴心关怀表示由衷的感谢。在等待兑换的过程中，网点工作人员还主 动向该客户普及了相关的金融知识，包括如何识别真假币、如何安全保管现金等实用内容。同时，工作 人员还向她介绍了当前银行的存款理财业务，帮助她更好地管理个人财务。该客户对网点的服务表示非 常感激，并连连称赞："没想到银行的服务这么贴心，真的解决了我的大问题！"该客户表示，这次经历 让她感受到了工行的专业和温暖，也更加坚定了她对工行的信任。 江南时报讯 近日，南通临江支行迎来了一位特殊的客户，客户因工作需要携带大量硬币来到网点，希 望能够兑换成纸币。陆女士是某超市的工 ...

在张先生情绪平复、表示理解后，大堂经理敏锐地捕捉到其消费活跃、线上支付频繁的特点，顺势切入 话题："张先生，看来您平时线上消费很多，非常注重支付便利性。其实我们银行有一款信用卡，权益 活动非常丰富，尤其适合您这样的网购达人，不仅有积分返现，在多家主流电商平台支付还有立减优 惠，并且拥有独立的账户和更高的安全额度，可以有效区分日常消费与高风险交易，避免类似情况影响 您主账户的使用。" 这番切中需求的介绍引起了张先生的浓厚兴趣。大堂经理见状，立即引协助其通过手机银行详细查阅了 信用卡的产品详情与最新活动，并现场解答了客户关于年费、账单日等疑问。最终，张先生欣然接受了 建议，当场成功申请并核发了一张信用卡，同时对大堂经理专业、周到的服务表示感谢，之前的怨气一 扫而空。 优质的服务与有效的营销并非对立，而是相辅相成。日常工作中，我们常常会遇到各种抱怨、不解，在 处理这类情况时，需始终保持良好的心态，通过耐心的讲解、良好的沟通、有效的互动与客户达成共 情。客户投诉既是服务改进的镜子，有时也隐藏着新的业务机会，我们需要从客户的语言表达、行为中 分析营销突破口，通过专业赋能，将"危机"转化为"契机"，实现服务与营销的无缝衔 ...

在工作人员的配合劝说下，客户最终接受了存款建议。离开时，王先生对网点的处理方式表示满意。与 此同时，大堂经理也妥善安抚了李女士，厅堂秩序恢复正常。 大堂经理、运营主管发现情况后，立即上前劝解，将双方隔开。运营主管将情绪更为激动的客户引导至 相对安静的理财室，耐心倾听其抱怨，大堂经理则安抚另一客户，为其递上茶水，并就等候不便致以歉 意。 业务繁忙时，厅堂间避免不了客户的抱怨，作为厅堂服务人员，要快速响应，针对不同客户的情绪状态 采取个性化的安抚策略，防止事态升级。要分工协作，通过团队联动做好应急处理，强化与客户的沟 通，挖掘并满足客户的深层金融需求，实现危机下优质服务的营销。 江南时报讯 一日业务高峰时段，工行南通港闸支行营业室客户等候区一客户因等候时间较长，显得焦 躁不安，其接听电话时音量过大，引起了邻座客户的不满。双方由言语摩擦迅速升级为激烈争吵，场面 一度混乱。 在理财室内，运营主管在倾听王先生倾诉的过程中，了解到其今日前来本意是办理一笔十万元到期存单 的转存业务，但因久候及争执，对网点服务深感失望，已决定取款后将资金转至他行。运营主管先对王 先生的感受表示充分理解，并诚恳解释了高峰时段客流增大的客观情况 ...

Core Insights - The article highlights the inspiring journey of Chang Zengbao, who transitioned from a middle school educator to the founder of a reputable international market research firm, demonstrating the power of perseverance and dedication to education and data integrity [1][2]. Group 1: Background and Foundation - Chang Zengbao spent decades in the education sector, honing skills such as keen observation, logical analysis, and a commitment to fairness, which later became the foundation for his entrepreneurial endeavors [2][3]. - After retirement, he identified a gap in the third-party satisfaction survey industry in China, which lacked standardized and professional services, prompting him to establish a specialized research institution [2][3]. Group 2: Business Development and Achievements - In 2003, Chang initiated the "China Automotive Brand Satisfaction Survey," becoming one of the first to explore this niche market, and founded Lianxin Tianxia in 2005 with a registered capital of 10 million yuan [3]. - The company has expanded its services beyond the automotive sector to finance, education, culture, and real estate, providing authoritative data support to over 200 Fortune 500 companies and government agencies [4]. - Lianxin Tianxia has received multiple awards, including the "20-Year Leadership Achievement Award in China's Satisfaction Survey Industry" and the "Model Award for Credibility in China's Market Research Industry" [4]. Group 3: Global Expansion and Innovation - Under Chang's leadership, the company established a global service network, expanding operations to 13 countries, including the USA, France, and Italy, and earning the title of "Global Benchmark Institution for Multilingual Survey Services" [4]. - The firm has embraced technological advancements, integrating AI algorithms and high-dimensional data modeling to enhance data quality assessment, winning the "Pioneer Award in Artificial Intelligence Data Application" [4]. Group 4: Commitment to Quality and Future Vision - Chang maintains a philosophy that "data creates value, and professionalism earns trust," which aligns with his educational background, and he emphasizes the importance of industry standardization [6]. - As Lianxin Tianxia celebrates its 20th anniversary, the company aims to deepen its global presence and focus on integrating AI and big data into its survey services, particularly in emerging fields like government governance and the digital economy [6].

Group 1 - The forum titled "2025 Boao Cultural Economic Development Forum" was successfully held, focusing on "Cultural Innovation and Future Aesthetics in the Digital Intelligence Era" [1] - Key figures such as Nobel laureate Mo Yan and media executive Yang Lan participated in the forum, highlighting its significance [1] - The forum featured three keynote speeches and two roundtable discussions, along with the launch of the "Aesthetic Without Boundaries and Future Life" research platform [1][3] Group 2 - The leaders of the organizing institutions emphasized that cultural prosperity is a crucial indicator of Chinese-style modernization, and the goal of digital technology in culture is to ensure that cultural benefits are shared by all [2] - The Fudan University National Cultural Innovation Research Center celebrated its 10th anniversary, having achieved significant accomplishments in cultural research and international collaboration [2] - The center has won four major national social science projects and has established international exchange relationships with over twenty renowned cultural institutions [2] Group 3 - Professor Meng Jian from Fudan University discussed the importance of "innovative culture" in supporting the continuous development of Chinese-style modernization [3] - The "Aesthetic Without Boundaries" research platform aims to balance technological innovation with humanistic care, facilitating communication in aesthetic experiences [3][4] - A roundtable discussion on "How Digital Technology Reshapes Life Scenes" emphasized the integration of aesthetics with daily life and technology [4]

Core Viewpoint - The central region of China plays a crucial strategic role in the national development framework, and financial leasing companies are becoming significant forces in supporting the development of the real economy in this area [1] Group 1: Financial Support and Strategy - Xingye Financial Leasing responds to the national strategy for accelerating the rise of the central region by providing nearly 10 billion yuan in funding support by 2025 [1] - The company focuses on regional strategies and supports key industrial sectors, increasing financial support for equipment manufacturing, information technology, new energy, and new materials [1] Group 2: Green Leasing and Carbon Neutrality - The company emphasizes green leasing to support the "dual carbon" strategy, particularly in the construction of wind and solar power plants in the central region [1] - It provides comprehensive financial services for clean energy projects, from equipment procurement to plant operation, and supports industrial enterprises in energy-saving and environmental protection technology upgrades [1] Group 3: Solutions for Financing Challenges - The company promotes direct leasing to help small and medium-sized enterprises and startup tech companies in the central region overcome financing difficulties due to their "light asset and lack of collateral" characteristics [1] - It utilizes sale-leaseback arrangements to help enterprises activate existing assets and alleviate financial pressure [1] Group 4: Future Commitment - The company plans to continue deepening its engagement in the central region, offering more professional services and innovative models to contribute to the region's accelerated rise [2]