Core Viewpoint - The Chinese Ministry of Foreign Affairs has advised citizens to avoid traveling to Japan, prompting several Chinese airlines to implement special ticket handling policies for flights to Japan until December 31, 2025 [1][2][3]. Group 1: Airline Responses - China Southern Airlines (CZ) has announced that tickets purchased or exchanged before November 15, 2025, for flights to Japan between November 15 and December 31, 2025, can be changed or refunded without fees [4][5][6]. - Hainan Airlines has established similar policies for tickets issued before November 15, 2025, allowing changes and refunds for flights to Japan during the same period [9][10][12]. - Xiamen Airlines has also implemented a no-fee policy for ticket changes and refunds for flights to Japan, applicable to tickets purchased before November 15, 2025 [14][15]. - Shenzhen Airlines has set forth rules allowing for fee-free changes and refunds for tickets purchased before November 15, 2025, for flights to Japan [16][17]. Group 2: Special Ticket Handling Rules - For all airlines, the special handling rules apply to tickets that have not been used and involve travel dates from November 15 to December 31, 2025 [4][9][14]. - Changes to tickets can be made without a fee for the first change, but any subsequent changes will follow the original ticket conditions [5][10][17]. - Refunds can be requested without incurring a fee, provided the ticket is still valid and has not been partially used [6][10][17].

Core Viewpoint - The article discusses the special handling of ticket changes and refunds for flights to Japan by three major Chinese airlines: China Southern Airlines, Air China, and China Eastern Airlines, in response to recent travel advisories issued by the Ministry of Foreign Affairs of China. Group 1: China Southern Airlines - Applicable tickets include those purchased or exchanged before November 15, 2025, for flights to and from Japan between November 15, 2025, and December 31, 2025 [2] - For ticket changes, the first change to the same itinerary on a China Southern Airlines flight incurs no change fee, but fare differences apply; subsequent changes must follow ticket usage conditions [3] - Refunds can be requested within the ticket validity period without incurring a refund fee; tickets that have been changed previously will follow the original ticket usage conditions for refunds [4] Group 2: Air China - Applicable conditions for tickets include those purchased or exchanged before November 15, 2025, for flights to specific Japanese cities between November 15, 2025, and December 31, 2025 [8] - For ticket changes, the first change is free of charge, but fare differences apply; subsequent changes must adhere to ticket usage conditions [11] - Refunds can be processed without a refund fee within the ticket validity period; previously changed tickets will follow original ticket usage conditions for refunds [12] Group 3: China Eastern Airlines - Applicable tickets include those issued before November 15, 2025, for flights involving Japan between November 15, 2025, and December 31, 2025 [15] - Ticket changes can be made for flights within three days before or after the original flight date without a fee; further changes must comply with ticket usage conditions [19] - Refunds for unused segments can be processed without a refund fee within the ticket validity period; previously changed tickets will follow original ticket usage conditions for refunds [19]

Core Viewpoint - Three major Chinese airlines, Air China, China Southern Airlines, and China Eastern Airlines, have announced special handling measures for tickets related to Japan routes, allowing free refunds and changes for eligible tickets purchased before November 15, 2023, for travel dates before December 31, 2025 [1][3][4]. Group 1: Air China - Air China allows free changes for tickets purchased before November 15, 2023, for travel dates between November 15, 2025, and December 31, 2025, on specific routes to and from Japan [3]. - The first change is free of charge, but fare differences and seasonal price differences will apply; subsequent changes will follow ticket usage conditions [3]. - Unused segments can be refunded without a cancellation fee within the ticket's validity [3]. Group 2: China Southern Airlines - China Southern Airlines permits free refunds for tickets purchased before November 15, 2023, for travel dates between November 15, 2025, and December 31, 2025, on specific Japan routes [4]. - The first change to the same itinerary is free, but fare differences will be charged as per regulations [4]. Group 3: China Eastern Airlines - China Eastern Airlines allows free changes for tickets purchased before November 15, 2023, involving at least one unused segment to Japan, for travel dates between November 15, 2025, and December 31, 2025 [4]. - Free changes are allowed for flights within three days before or after the original flight; further changes will follow ticket usage conditions [4]. - Unused segments can be refunded without a cancellation fee within the ticket's validity [4]. Group 4: Safety Concerns - Recent reports indicate a deterioration in safety for Chinese citizens in Japan, with multiple incidents of crime against them, prompting the airlines to implement these measures [4][5]. - The Chinese government has advised citizens to avoid traveling to Japan and to remain vigilant regarding local security conditions [5].

| 关于东航 | | | | --- | --- | --- | | | 彩89位置: 首页 > 公告讯息 > 公告新闻 > 通知公告 | | | ■ 出行提示 | > | 关于日本相关航线客票特殊处理的通售 2025-11-15 | | ■ 行李服务 | > | 尊歌的旅客: | | ● 预订指引 | > | 近日,外交部和中国驻日本使领馆就中国公民前往日本发布郑圃翅膀。为协助行程沙及日本和线的旅客更好地安排 出行,现发布东航涉及日本航线进出湘航班客顺特殊处置方案,具体内容如下: | | | | 一、透用范围 | | × 机上服务 | ﺍﻟﺮﻳﺎ | (一) 乐射781容猥琐开的国际、地区成国内航班,客票中至少含有一段来使用的涉及日本(包括但不限于东京、 | | | | 大阪、广乌、札幌、小松、鹿儿岛、长崎、新河、冈山、福冈、静冈、名古屋、松山、冲绳、富山、熊本）进港、出港 | | ■ 公告新闻 | 14 | 或经停航班(包括东莞、上药或其他航空公司航班),标班起飞日期在2025年11月15日至2025年12月31日期间,同一 | | | | 答顾内的其他未使用航段日期不限。 | 南航发布的适用范围为：20 ...

北京商报讯（记者 吴其芸）11月15日，国航、南航、东航三家航司相继发出通知，公布了涉及日本航 线客票的特殊处置方案，对于出行日期在12月31日之前且符合相关条件的客票，可予以免费退改处理。 11月14日，中国外交部和中国驻日本使领馆郑重提醒中国公民近期避免前往日本，已在日中国公民密切 关注当地治安形势，提高安全防范意识，加强自我保护。 国航在通知中明确，对于在今年11月15日12时（含）前购买或换开产生新票号的国航999开头的客票 （包括里程奖励客票）；客票未使用行程涉及旅行日期为2025年11月15日（含）至2025年12月31日 （含）之间东京、大阪、名古屋、福冈、仙台、广岛、札幌、冲绳进出港的国航实际承运航班和挂CA 航班号的代码共享航班；在2025年11月15日0时（含）以后申请客票变更或退票（以取消客票订座时间 为准）。在客票有效期内，首次变更免收变更手续费，但需收取子舱位差价及淡旺季差价，再次变更需 依据客票使用条件办理。在客票有效期内，可以办理未使用航段退票，免收退票手续费。 东航在通知中明确，对于在今年11月15日12:00（含）前购买或换开的东航781客票填开的国际、地区或 国内航班。客票 ...

Core Viewpoint - Multiple airlines, including Sichuan Airlines, Xiamen Airlines, and Hainan Airlines, have announced special measures for ticket handling on flights to Japan, allowing free cancellations and changes for tickets issued before December 31, under certain conditions [1] Group 1 - Following the major airlines, several other carriers have implemented similar policies regarding ticket changes and cancellations for flights to Japan [1] - The special handling applies to tickets with travel dates before December 31, indicating a coordinated response among airlines to address customer concerns [1] - This move reflects the airlines' efforts to enhance customer flexibility and support amid changing travel conditions [1]

转自：北京日报客户端 14日，外交部和中国驻日本使领馆就中国公民前往日本发布郑重提醒。 截至15日17时，国航、南航、东航、海航、川航五家航司已发出通知，公布了涉及日本航线客票的特殊 处置方案，对于出行日期在12月31日之前且符合相关条件的客票，可予以免费退改处理。 国航在通知中明确，对于在今年11月15日12时（含）前购买或换开产生新票号的国航999开头的客票 （包括里程奖励客票）；客票未使用行程涉及旅行日期为2025年11月15日（含）至2025年12月31日 （含）之间东京、大阪、名古屋、福冈、仙台、广岛、札幌、冲绳进出港的国航实际承运航班和挂CA 航班号的代码共享航班；在2025年11月15日0时（含）以后申请客票变更或退票（以取消客票订座时间 为准）。在客票有效期内，首次变更免收变更手续费，但需收取子舱位差价及淡旺季差价，再次变更需 依据客票使用条件办理。在客票有效期内，可以办理未使用航段退票，免收退票手续费。 南航在通知中明确，对于在今年11月15日12:00（含）前购买或换开的南航784开头的客票，且客票未使 用行程涉及旅行日期在2025年11月15日（含）至2025年12月31日（含）之间的日 ...

Group 1 - The Chinese Ministry of Foreign Affairs and consulates in Japan have issued a serious warning for Chinese citizens to avoid traveling to Japan due to deteriorating safety conditions and rising incidents of crime against Chinese nationals [9] - Several airlines, including Air China, China Southern Airlines, and China Eastern Airlines, have announced special handling policies for tickets involving Japan, allowing free changes and refunds for tickets purchased before November 15, 2023, with travel dates before December 31, 2025 [4][5][6] - The demand for flights to Japan surged during the recent National Day holiday, making it a popular destination, but has since declined significantly, with ticket prices dropping below 500 yuan for some routes [10][11] Group 2 - The recent warning from the Ministry of Foreign Affairs may lead airlines to further reduce flights to Japan and shift capacity to other routes, particularly to Southeast Asia, which could benefit from this shift in demand [13]

【#三大航司涉日本机票可免费退改#】#多家航司日本航线机票免费退改#11月14日，外交部和中国驻日 本使领馆郑重提醒中国公民近期避免前往日本，已在日中国公民密切关注当地治安形势，提高安全防范 意识，加强自我保护。15日，中国国际航空、南方航空、东方航空三家航司通知称，根据外交部近期发 布的出行提醒，为协助受影响旅客更好地安排出行，现发布涉及日本航线进出港航班客票特殊处置方 案。三家航司通知显示，对出行日期在12月31日之前且符合相关条件的客票，可予以免费退改处理。长 安街知事采访获悉，已有原定于本月下旬乘坐南航前往日本的北京旅客，15日下午退票时收到了全额退 款。国航通知称，对于在11月15日12时（含）前购买或换开产生新票号的国航999开头的客票（包括里 程奖励客票）；客票未使用行程涉及旅行日期为2025年11月15日（含）至2025年12月31日（含）之间东 京、大阪、名古屋、福冈、仙台、广岛、札幌、冲绳进出港的国航实际承运航班和挂CA航班号的代码 共享航班；在2025年11月15日0时（含）以后申请客票变更或退票（以取消客票订座时间为准）。在客 票有效期内，首次变更免收变更手续费，但需收取子舱位差价及淡 ...

每经编辑｜张锦河 11月14日，外交部和中国驻日本使领馆就中国公民前往日本发布郑重提醒。15日，国航、南航、东航、川航等多家航司已发出通知，公布了涉及日本航线客 票的特殊处置方案，对于出行日期在12月31日之前且符合相关条件的客票，可予以免费退改处理。 国航在通知中明确，对于在今年11月15日12时（含）前购买或换开产生新票号的国航999开头的客票（包括里程奖励客票）；客票未使用行程涉及旅行日期 为2025年11月15日（含）至2025年12月31日（含）之间东京、大阪、名古屋、福冈、仙台、广岛、札幌、冲绳进出港的国航实际承运航班和挂CA航班号的 代码共享航班；在2025年11月15日0时（含）以后申请客票变更或退票（以取消客票订座时间为准）。在客票有效期内，首次变更免收变更手续费，但需收 取子舱位差价及淡旺季差价，再次变更需依据客票使用条件办理。在客票有效期内，可以办理未使用航段退票，免收退票手续费。 南航表示，对于在今年11月15日12:00（含）前购买或换开的南航784开头的客票，且客票未使用行程涉及旅行日期在2025年11月15日（含）至2025年12月31 日（含）之间的日本进、出港（含经停）南航实 ...