Core Insights - Marc Benioff, co-founder and CEO of Salesforce, discusses the transformative impact of AI agents on business operations, suggesting that companies may soon be "kind of running themselves" [1] - This year's Davos is highlighted as a turning point for business, technology, and geopolitics, indicating significant shifts in these areas [1] Group 1 - AI agents are beginning to change the operational dynamics of companies [1] - Businesses are expected to increasingly automate their processes, leading to self-operating models [1] - The discussions at Davos reflect a pivotal moment in the intersection of business and technology [1]

Core Viewpoint - Salesforce shares are currently trading at $229.86, reflecting a 31% decline over the past year, while retail investor sentiment has increased to a bullish 72 out of 100 on social platforms like Reddit and X [1] Company Summary - Salesforce's stock price is $229.86, which indicates a significant decrease of 31% year-over-year [1] - Retail investor sentiment towards Salesforce has become notably positive, achieving a bullish score of 72 out of 100 on social media platforms [1] Industry Summary - The retail investor sentiment in the technology sector, particularly for Salesforce, shows a strong bullish trend despite the stock's decline [1]

Core Viewpoint - Salesforce shares are currently trading at $229.86, down 31% over the past year, but retail investor sentiment has surged to a bullish 72 out of 100, indicating a potential buying opportunity despite the stock's decline [2][3]. Sentiment Analysis - A significant shift in sentiment occurred, with Salesforce's social sentiment score dropping to a bearish 22 on January 17, driven by negative posts questioning the company's AI strategy. However, by January 22, the sentiment rebounded to 72, fueled by bullish posts on platforms like r/wallstreetbets [3][4]. Analyst Ratings and Price Target - Wall Street analysts remain optimistic, with 44 out of 58 analysts rating Salesforce as a buy or strong buy. The consensus price target of $329.65 suggests a potential upside of 44% from current levels [4][6]. Technical Support and Market Position - Salesforce has shown resilience, gaining 1.2% this week and stabilizing near its $227 support level established in previous months. This stability contrasts with broader software sector weaknesses, such as Adobe's 53% drop from its 2024 highs [5][6]. Earnings Performance - Salesforce reported Q3 earnings that exceeded expectations by 14%, with an EPS of $3.25 compared to estimates of $2.86, reflecting a 35% year-over-year growth. The stock is currently trading at 17 times forward earnings, indicating strong growth expectations [6][7]. AI Strategy and Revenue Growth - Recent analyst reports highlight that Agentforce AI bookings are generating significant recurring revenues and showing strong momentum, addressing previous concerns regarding the company's AI strategy [7].

Of course, the Magnificent Seven remain the gold standards as far as long-term AI strategies are concerned (and yes, that includes Apple (NASDAQ:AAPL), a misunderstood name which many still view as lagging behind in AI). But with significant selling pressure on about half of the Mag Seven names, including Apple, Microsoft (NASDAQ:MSFT), and Meta Platforms (NASDAQ:META), which are down around 13%, 17%, and 18%, respectively, from their all-time highs, one could argue that the lagging half of the Mag Seven ar ...

Core Viewpoint - Salesforce's CEO, Benioff, initially laid off 4,000 customer service engineers, reducing the team from 9,000 to 5,000, claiming that AI could handle 50% of the workload. However, the company is now facing challenges and is quietly rehiring those laid-off employees due to the overestimation of AI's capabilities in handling complex customer service tasks [3][12][15]. Group 1 - The initial layoffs were made under the belief that AI could effectively manage customer service roles, which require deep industry experience and understanding of client needs [8][10]. - Recent admissions from Salesforce executives indicate that they overestimated AI's ability to handle the complexities of customer service, leading to increased workloads for remaining employees who must correct AI's mistakes [12][14]. - The company is now shifting its AI strategy to re-employ those who were laid off, indicating a move away from AI dominance in customer service roles [15][16]. Group 2 - A report from Visier shows that 5.3% of laid-off employees across 142 global companies were eventually rehired, often with salary increases of 25% to 28% compared to a 4% increase for remaining employees [17][18]. - The trend of overconfidence in AI deployment followed by rapid retraction is not unique to Salesforce but is seen across the industry, although many companies are less public about it [19][20]. - Research indicates that only 4.5% of layoffs by 2025 will be genuinely due to AI replacing jobs, with many layoffs being misrepresented as AI-driven to appear innovative to investors [24][25].

Monetary Policy and Economic Measures - The central bank governor Pan Gongsheng stated that a moderately loose monetary policy will continue in 2026, with room for further cuts in reserve requirement ratios and interest rates to maintain ample liquidity [3] - The first batch of 936 billion yuan of ultra-long special government bonds has been allocated to support approximately 4,500 projects in various sectors, expected to drive total investment exceeding 460 billion yuan [4] - The People's Bank of China will conduct a 900 billion yuan MLF operation on January 23, net injecting 700 billion yuan into the market, marking the 11th consecutive month of increased operations [4] Consumer and Investment Trends - State-owned banks collectively announced the implementation of personal consumption loan interest subsidy policies, allowing some high-quality clients to enjoy effective interest rates in the "2%" range, lower than current housing loan rates [3] - Public funds have focused their fourth-quarter 2025 positions on core sectors such as electronics and power equipment, with Zhongji Xuchuang becoming the largest holding stock [3] Market Performance - The A-share market saw a slight increase, with the Shanghai Composite Index rising 0.14% to 4122.58 points, and the Shenzhen Component Index increasing by 0.5% [6] - The Hong Kong stock market also experienced minor fluctuations, with the Hang Seng Index rising 0.17% to 26629.96 points, and net inflows from southbound funds amounting to 5.166 billion HKD [6] Corporate Developments - Alibaba Group has decided to support its chip company "Pingtouge" for independent listing, with plans for restructuring to a mixed-ownership enterprise [7] - Xiaomi Group has initiated a stock repurchase plan of up to 2.5 billion HKD [9] - Nanjing Bank reported a net profit growth of 8.08% year-on-year for 2025 [9] Regulatory and Policy Updates - The State Administration for Market Regulation has issued a red card for the first time in the public utility sector, prohibiting a merger between two gas companies [10] - Nine departments jointly issued opinions to promote high-quality development in the pharmaceutical retail industry, encouraging mergers and acquisitions among retail pharmacies [10] Economic Indicators - The unemployment rate for urban labor aged 16-24 was reported at 16.5% in December 2025, while the rate for those aged 25-29 was 6.9% [5] - The National Bureau of Statistics reported a 28.1% year-on-year increase in sales revenue for the smart device manufacturing industry in 2025 [10]

Core Insights - Salesforce, Inc. is focusing on Agentic AI to boost revenue growth as its revenue expansion has slowed to single digits, with year-over-year revenue increases of 7.6%, 9.8%, and 8.6% in the first three quarters of fiscal 2026 [1][10] Group 1: Agentic AI and Revenue Growth - Agentic AI automates tasks, generates insights, and aids decision-making, enhancing workflow efficiency and predictability [2] - The Agentforce suite is central to Salesforce's Agentic AI strategy, generating $1.4 billion in recurring revenues in Q3 of fiscal 2026, a 114% year-over-year increase, with Agentforce alone contributing $540 million, marking a 330% year-over-year increase [3][10] - The current remaining performance obligation stands at $29.4 billion, an 11% year-over-year increase, driven by larger deals and early renewals, with over 50% of Agentforce deals coming from existing clients [4][10] Group 2: Competitive Landscape - Microsoft and ServiceNow are also advancing AI automation in the enterprise market, with Microsoft integrating AI features into Dynamics 365 and ServiceNow using AI for IT service management and customer support [6][7] Group 3: Financial Performance and Valuation - Salesforce shares have decreased by 33.7% over the past year, compared to a 4.7% decline in the Zacks Computer – Software industry [8] - The forward price-to-earnings ratio for Salesforce is 17.10, significantly lower than the industry average of 26.22 [12] - The Zacks Consensus Estimate indicates revenue growth of 9.5% and 11% for fiscal 2026 and 2027, respectively, with earnings expected to increase by approximately 15.3% and 10.5% year-over-year for the same periods [5][15]

Market Overview - The stock market experienced volatility over the past month, influenced by geopolitical events and tariff discussions [1] - The S&P 500 and Nasdaq saw gains of 0.8% and 0.7% respectively from December 15 to the recent close [1] Top Performing Stocks - **Qnity Electronics**: Increased by 30.1%, driven by strong demand in the semiconductor sector and positive earnings from Taiwan Semiconductor Manufacturing [1] - **Boeing**: Rose by 22.6%, supported by new orders from Ethiopian Airlines and outselling Airbus for the first time since 2018 [1] - **Texas Roadhouse**: Gained 14.1%, with expectations of improved consumer spending due to tax refunds, despite previous margin pressures from cattle inflation [1] Underperforming Stocks - **Salesforce**: Declined by 15.5%, facing challenges from AI-driven disruptions that threaten its business model, although the CEO remains optimistic about AI's role [1] - **CrowdStrike**: Fell by 11.7% after reports of a ban on its software in China due to national security concerns, but the company’s acquisition of SGNL for $740 million is seen as a positive move [1] - **Apple**: Decreased by 11%, attributed to rising memory costs and a shift away from large tech stocks, though a new AI partnership with Alphabet is viewed positively [1]

Core Viewpoint - Salesforce (CRM) stock is currently trading within a historical support range, showing potential for rebound based on past performance and current valuation metrics [2][3][4] Financial Performance - CRM is currently priced at $220, which is considered severely undervalued by 42.7% according to discounted cash flow (DCF) analysis [3] - The company is projected to achieve a free cash flow (FCF) margin of 44.9% by FY2026, indicating strong growth potential [3] - Recent stock performance has seen a decline of 32% over the past year, attributed to revenue guidance shortcomings and slower Sales Cloud growth [4] - Revenue growth has averaged 8.4% over the last twelve months (LTM) and 10.0% over the last three years, with a minimum annual growth of 8.4% during this period [10] - The stock trades at a price-to-earnings (PE) multiple of 29.1, reflecting its current valuation [10] Market Position and Sentiment - Analyst consensus remains a "Buy" with price targets around $325, despite recent declines [4] - Industry trends in AI-driven customer relationship management (CRM) and integration are favorable, with Salesforce leveraging technologies like Agentforce and Slackbot [4] - The prevailing market price reflects skepticism, yet the company's financial strength and market positioning suggest significant upward potential [4] Risks and Market Conditions - CRM has experienced significant declines in the past during market downturns, including a 70% drop during the Global Financial Crisis and a 59% decline during recent inflationary pressures [6] - Stocks can also decline in healthy markets due to events like earnings announcements or business updates, indicating inherent risks [7]

We recently published 15 Stocks on Jim Cramer’s Radar.  Salesforce, Inc. (NYSE:CRM) is one of the stocks on Jim Cramer's radar. Salesforce, Inc. (NYSE:CRM) is a customer relationship management software provider. Like other software stocks, the firm has also struggled. The shares are down by 30% over the past year and by 11% year-to-date. Wolfe Research discussed Salesforce, Inc. (NYSE:CRM)’s shares in mid-January. The research firm pointed out that the software company was experiencing tailwinds in its A ...