Core Viewpoint - The State Post Bureau of China has conducted a discussion with Zhongtong Express regarding its non-compliance in operational behavior, highlighting issues related to service quality and employee rights protection [1] Group 1: Regulatory Actions - The State Post Bureau pointed out that Zhongtong Express has been adjusting operational rules arbitrarily, leading to low service quality and inadequate protection of courier rights [1] - The Bureau has mandated Zhongtong Express to strictly implement its service network management responsibilities and improve service quality while ensuring fair market competition [1] Group 2: Company Response - Zhongtong Express has stated that it will fully investigate and rectify the issues raised during the discussion, aiming to enhance service quality and compliance [1] - The company emphasized its commitment to safeguarding the legal rights of its employees and improving operational standards across its network [1] Group 3: Financial Performance - In the first half of the year, Zhongtong Express reported a revenue of 22.72 billion yuan, reflecting a year-on-year growth of 9.8% [1] - The company's operating costs increased by 21.5% year-on-year, reaching 17.089 billion yuan [1] - The net profit attributable to ordinary shareholders was approximately 4 billion yuan, showing a slight decline of 1.4% year-on-year [1]

Core Viewpoint - The State Post Bureau has conducted an administrative interview with Zhongtong Express Co., Ltd., highlighting issues related to the company's operational practices and service quality [1]. Group 1: Regulatory Actions - On October 28, the State Post Bureau pointed out that Zhongtong Express has been operating in a non-compliant manner, making arbitrary adjustments to operational rules [1]. - The Bureau identified problems such as low service quality and inadequate measures to protect the legal rights of couriers [1]. - Zhongtong Express has been instructed to strictly implement its service network management responsibilities and improve service quality [1]. Group 2: Company Response - Zhongtong Express has stated its commitment to seriously implement regulatory requirements and rectify the identified issues [1].

《中国经营报》记者注意到，国家邮政局方面指出，中通快递经营行为不规范，随意调整运营规则，存 在服务质量不高、快递员合法权益保障措施落实不到位等问题，要求该公司严格落实中通快递服务网络 管理主体责任，改进快递服务质量，强化合规经营体系建设，保障快递员合法权益，自觉维护公平竞争 市场秩序。 对此，中通快递官方回应称，公司会严格按照约谈要求，针对涉及的问题全面排查、全面整改、全网落 实，同时进一步提升服务质量，提升合规经营，提升网点和员工的合法权益保障。 据中通快递此前披露的半年报数据，今年上半年，中通快递实现营业收入227.2亿元，同比增长9.8%； 营业成本则同比增长21.5%，达到170.89亿元；归属于普通股东的净利润约40亿元，同比微降1.4%。 （文章来源：中国经营报） 10月28日，国家邮政局官网发布消息称，该局对中通快递（02057.HK）进行了约谈。 ...

Core Viewpoint - The State Post Bureau of China has criticized ZTO Express for non-compliance in its operations, highlighting issues related to service quality and the protection of delivery personnel's rights [2][4] Group 1: Regulatory Actions - The State Post Bureau has conducted a meeting with ZTO Express, pointing out irregularities in its operational practices [2] - ZTO Express is required to strictly implement its service network management responsibilities and improve service quality [2] Group 2: Company Response - ZTO Express has committed to fully addressing the issues raised by the regulatory body, including a comprehensive review and rectification of its practices [4] - The company aims to enhance service quality, compliance in operations, and the protection of employee rights across its network [4]

Core Viewpoint - Zhongtong Express has been summoned by the State Post Bureau due to irregular business practices and arbitrary adjustments to operational rules, which have led to issues with service quality and the protection of delivery personnel's rights [1] Group 1: Regulatory Actions - On October 28, the State Post Bureau held a meeting with Zhongtong Express, highlighting the company's non-compliance in business operations and the need for improved service quality [1] - The State Post Bureau emphasized the importance of Zhongtong Express adhering to its service network management responsibilities and enhancing its compliance and operational standards [1] Group 2: Company Response - Zhongtong Express has committed to strictly following the regulatory requirements, conducting a comprehensive review, and implementing necessary corrections to address the identified issues [1] - The company aims to improve service quality and ensure the protection of the legal rights of its employees and delivery personnel [1]

Core Viewpoint - The State Post Bureau of China has conducted an administrative interview with ZTO Express due to non-compliance in operational practices, highlighting issues such as service quality and the protection of courier rights [4][5]. Group 1: Regulatory Actions - The State Post Bureau pointed out that ZTO Express has been adjusting operational rules arbitrarily, leading to low service quality and inadequate protection of courier rights [4]. - ZTO Express is required to strictly implement service network management responsibilities, improve service quality, and enhance compliance systems [4]. Group 2: Company Response - ZTO Express has committed to seriously addressing regulatory requirements and rectifying identified issues [5]. - As of June 30, 2025, ZTO Express plans to have approximately 6,000 direct network partners and operate over 31,000 collection and delivery points, along with around 110,000 terminal stations [5]. Group 3: Industry Overview - The postal industry has shown a stable and positive trend in the first three quarters of 2025, with business revenue and delivery volume reaching 1.3 trillion yuan and 158.26 billion pieces, respectively, marking year-on-year growth of 7.7% and 15.0% [6]. - The express delivery business generated revenue of 1.1 trillion yuan and handled 145.08 billion pieces, with year-on-year increases of 8.9% and 17.2% [6]. - Average express delivery prices have stabilized and increased by 0.5% from the second quarter, with prices recorded at 7.35 yuan, 7.36 yuan, and 7.55 yuan per piece from July to September [6]. - Service quality has improved, with a 72-hour delivery rate of 86.47% in key areas, up 2.08 percentage points from the previous year, and a public satisfaction score of 85.0, an increase of 1.3 points [6].

Group 1 - The core viewpoint of the article highlights that the State Post Bureau of China has criticized Zhongtong Express for non-compliance in its operations, including poor service quality and inadequate protection of delivery personnel's rights [1] - Zhongtong Express has acknowledged the issues raised by the State Post Bureau and committed to implementing corrective measures to improve service quality and compliance [1] Group 2 - The State Post Bureau has emphasized the need for Zhongtong Express to strengthen its management responsibilities and ensure fair competition in the market [1] - Zhongtong Express has stated that it will conduct a comprehensive review and rectification of the identified issues across its network [1]

Group 1 - The National Postal Service of China has criticized Zhongtong Express for non-compliance in its operations, highlighting issues such as poor service quality and inadequate protection of delivery personnel's rights [1] - Zhongtong Express has committed to addressing the concerns raised by the National Postal Service, pledging to conduct a comprehensive review and implement necessary improvements across its network [1] - The company aims to enhance service quality, ensure compliance in its operations, and strengthen the protection of its employees' rights [1]

Core Viewpoint - The State Post Bureau of China has summoned ZTO Express for its non-compliant operational practices, highlighting issues such as poor service quality and inadequate protection of delivery personnel's rights [1] Group 1: Regulatory Actions - The State Post Bureau pointed out that ZTO Express has been adjusting operational rules arbitrarily, which is deemed as non-compliant behavior [1] - The company is required to strictly implement its service network management responsibilities and improve service quality [1] Group 2: Company Response - ZTO Express has acknowledged the regulatory requirements and committed to rectifying the identified issues [1] Group 3: Industry Implications - The incident underscores the need for compliance and the maintenance of fair competition within the express delivery market [1]

Core Points - The National Postal Service of China has criticized ZTO Express for non-compliance in its operational practices, highlighting issues such as poor service quality and inadequate protection of delivery personnel's rights [1] - ZTO Express has committed to addressing the regulatory concerns and making necessary improvements [2] Group 1 - The National Postal Service has pointed out that ZTO Express has been adjusting operational rules arbitrarily, leading to a decline in service quality and insufficient measures to protect the rights of delivery personnel [1] - The regulatory body has mandated ZTO Express to enhance its service quality, strengthen compliance in its operational framework, and ensure fair competition in the market [1] - ZTO Express has acknowledged the feedback from the regulatory authority and pledged to implement corrective actions to resolve the identified issues [2]