全面质量管理
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“企业找服务”变“服务上门去” 广西桂林市市场监管局助企升级卓越绩效管理
Zhong Guo Zhi Liang Xin Wen Wang· 2025-10-13 05:04
Core Insights - The article highlights the proactive approach of the Guilin Market Supervision Administration in providing on-site support to enterprises, specifically the Southern Power Grid Guilin Power Supply Bureau, to enhance their quality management practices [1][2] - The training session focused on the core concepts of the Excellence Performance Model, management maturity evaluation methods, and the significance of applying for government quality awards, aiming to improve the quality management awareness among the management team [1][2] Group 1 - The Guilin Market Supervision Administration initiated a "service on-site" mechanism to assist enterprises, transforming the traditional model of "enterprises seeking services" into "services coming to enterprises" [1][2] - A specialized training session was conducted with the participation of renowned quality management experts, covering essential topics related to modern quality management [1][2] - The training aimed to enhance the management's strategic awareness of quality and promote collective participation in quality improvement initiatives [1] Group 2 - The initiative reflects the administration's commitment to the philosophy of "service ahead of regulation" and is part of the efforts during "Quality Month" to support enterprises in improving quality and efficiency [2] - The training is expected to stimulate the Southern Power Grid Guilin Power Supply Bureau's internal motivation to pursue excellence and lay a solid foundation for competing for quality awards at both regional and national levels [2]
紧扣“质量月”筑牢建设根基 住建部门多措并举推动住宅品质新提升
Zhen Jiang Ri Bao· 2025-10-09 22:39
Group 1 - The core theme of the article is the emphasis on enhancing construction quality management in residential projects to meet public expectations for high-quality housing [1][2]. - The city has launched a series of activities during the "Quality Month" to improve engineering quality management, particularly focusing on residential construction quality [1][2]. - A meeting was held to discuss the promotion of improved residential construction, aiming to upgrade housing products from "existing" to "superior" through policy guidance and technological innovation [2]. Group 2 - A practical skills competition for quality inspection in residential projects was conducted, involving 48 professionals from various monitoring and construction units, aimed at enhancing their technical capabilities [3]. - The city’s quality monitoring station implemented a new testing mode combining theoretical exams and practical operations to ensure accurate and reliable quality data [3]. - The monitoring station has been actively addressing common quality issues in residential buildings and has organized comprehensive inspections to identify potential quality risks [4]. Group 3 - Various promotional activities were conducted to raise awareness about the importance of quality management, including banners, posters, and new media outreach [4]. - The "Quality Month" activities showcased a strong commitment to quality improvement in the construction sector, reflecting the government's focus on quality and the industry's response to public concerns [4].
中国石油吉林销售公司精耕“质量月”活动夯实质量强企之基
Xin Lang Cai Jing· 2025-09-27 02:36
Core Viewpoint - The China Petroleum Jilin Sales Company is focusing on enhancing quality management to support the construction of a quality-oriented nation, implementing various initiatives to promote quality improvement across all units [1][5]. Group 1: Quality Culture and Awareness - The company emphasizes the cultivation of a quality culture, guiding employees to understand that "quality is the life of the enterprise, and quality is the foundation of the brand," thereby enhancing the awareness of "quality first" among all staff [1][2]. - Various branches are conducting unique promotional activities to spread quality concepts, including poster displays, training sessions, and signing commitment letters to solidify the theoretical foundation of quality management [2][5]. Group 2: Quality Management System Enhancement - The company is advancing a comprehensive quality management system by focusing on "all employees, all processes, all aspects, and all elements," continuously strengthening the process control and evaluation of key quality targets for oil products and services [5][7]. - Different branches are implementing tiered training and conducting quality inspections, with a focus on critical areas such as oil quality testing and risk prevention [5][7]. Group 3: Quality Safety Network - The company is enhancing its risk management through a "look back" initiative, creating a risk list and rectification ledger to address common issues, forming a closed-loop management mechanism of "inspection-rectification-verification-consolidation" [7]. - Specific branches are optimizing quality assurance records and conducting comprehensive checks on oil products and non-oil goods to ensure quality safety and compliance with standards [7].
豪华没有“平替” 高水平竞技提振信心 宝马与经销商互信共赢 共同迈向“新世代”
Yang Zi Wan Bao Wang· 2025-09-26 07:59
Core Insights - The 2025 BMW China After-Sales Service Competition concluded successfully, showcasing BMW's commitment to high-quality development and customer service in the new era [1] - The event aligns with the national theme of "Quality Month," emphasizing comprehensive quality management and excellence across industries [1] Group 1: Talent Development - The competition attracted hundreds of dealers and nearly 10,000 after-sales service employees, with a focus on real-case scenarios to enhance frontline capabilities [3] - BMW has trained and selected nearly 4,000 service consultants with new energy certifications and around 3,000 technicians with high-voltage certifications, strengthening its capabilities in new energy vehicle maintenance [3] - The integration of the B.E.S.T. (BMW Education of Sales & Service Talent) program marks a deepening of BMW's talent strategy, rooted in the German dual education system [3] Group 2: Customer Experience Enhancement - The "2025 Excellent Customer Experience Ambassador" selection was conducted alongside the competition, recognizing exemplary dealership employees who provide proactive customer care [4] - BMW has introduced comprehensive "proactive" care services, enhancing service experiences through early intervention and multi-channel reminders to ensure customer peace of mind [5] - Continuous digital upgrades have created a seamless customer experience from online to offline, allowing for efficient service management through mobile tools [5] Group 3: Dealer Collaboration - BMW empowers dealers through multi-dimensional support covering sales, after-sales, and personnel training, enhancing operational resilience and service quality [6] - The company implements scientific and precise network planning based on regional market potential and customer density, fostering sustainable dealer business development [6] - BMW aims to continue collaborating with dealer partners to elevate luxury automotive service experiences into the new era [6]
宝马与经销商互信共赢 共同迈向“新世代”
Xin Lang Cai Jing· 2025-09-26 04:17
Core Viewpoint - The article emphasizes BMW's commitment to quality management and customer service excellence in response to the national initiative for quality improvement in China, showcasing its dedication to high-quality development in the automotive industry [1][5]. Group 1: Event Overview - The 2025 BMW China After-Sales Service Competition attracted hundreds of dealers and nearly 10,000 service employees, marking a significant engagement in quality service initiatives [3]. - The competition featured real-case scenarios to ensure that the outcomes directly empower frontline work, enhancing the overall service quality [3]. Group 2: Talent Development - BMW has successfully trained and selected nearly 4,000 service consultants with new energy certifications and around 3,000 technicians with high-voltage certifications, strengthening its capabilities in new energy vehicle maintenance [3][5]. - The integration of the B.E.S.T. (BMW Education of Sales & Service Talent) program signifies a deepened talent strategy, rooted in the German dual education system, to cultivate skilled professionals across key operational areas [5]. Group 3: Customer Care Innovations - BMW has introduced proactive customer care services that enhance service experiences by addressing potential issues early, ensuring customers have worry-free maintenance and repair experiences [6]. - The company has implemented seamless digital upgrades to create a cohesive customer experience, allowing for online service appointments, vehicle pick-up and drop-off, and real-time updates on maintenance progress [8]. Group 4: Dealer Empowerment - BMW supports its dealers through various initiatives that enhance operational resilience and focus on improving customer service quality, aiming for five-star customer feedback on every service interaction [9]. - The company is strategically planning its dealer network based on regional market potential and customer density, fostering long-term partnerships for sustainable business growth and enhanced customer service experiences [11].
坚持质量第一 抓好质量提升 共筑质量诚信 建设质量强国
Zhong Guo Zhi Liang Xin Wen Wang· 2025-09-25 04:46
Core Viewpoint - The 2025 National Quality Month initiative emphasizes the importance of quality management and integrity in building a quality-oriented nation, aligning with the strategic goals set by the Chinese government to enhance overall quality standards and promote high-quality economic development [1][2][14]. Group 1: Quality Management and Responsibility - The initiative calls for a collective effort to enhance quality management, emphasizing that quality is fundamental to development and a key strategy for national strength [3][8]. - Companies are urged to establish comprehensive quality management systems that prioritize quality at every level, ensuring accountability and adherence to safety standards [4][10]. - The focus is on fostering a culture of quality and integrity within organizations, which is essential for sustainable development and consumer trust [9][12]. Group 2: Collaboration and Innovation - The initiative encourages collaboration among industries and regions to drive quality improvements, leveraging technological innovations and new materials to enhance product quality [5][6]. - Companies are urged to actively participate in setting and implementing national and industry standards, thereby contributing to the overall quality landscape [5][11]. - The importance of developing high-value, innovative products with independent intellectual property rights is highlighted as a means to enhance competitiveness [5][11]. Group 3: Social Responsibility and Consumer Engagement - The initiative stresses the need for businesses to fulfill their social responsibilities by ensuring product safety and quality, thereby meeting the growing demands of consumers for high-quality goods and services [7][9]. - It calls for a collective societal effort, including government, businesses, and consumers, to create an environment that values quality and integrity [12][13]. - The role of media and industry associations in promoting quality awareness and consumer education is emphasized to foster a culture of quality across society [12][13]. Group 4: Long-term Vision for Quality Development - The overarching goal is to establish a quality-oriented nation that not only meets domestic needs but also enhances international competitiveness through high-quality products and services [14]. - The initiative aims to create a robust quality infrastructure that supports sustainable economic growth and improves the quality of life for citizens [14]. - It envisions a future where quality is a shared value, driving innovation and excellence across all sectors of the economy [14].
第三届中国质量万里行?青海质量行暨2025年“质量月”活动启动
Zhong Guo Jing Ji Wang· 2025-09-24 07:10
Group 1 - The event "Quality Month" in Qinghai Province aims to enhance quality management and promote the construction of a quality-oriented nation, with a focus on quality improvement, quality rectification, consumer rights protection, and quality promotion [1] - The theme for this year's "Quality Month" is "Strengthening Comprehensive Quality Management, Promoting Quality Power Construction," marking the 48th national "Quality Month" [1] - A collaborative model involving government, enterprises, and society will be adopted, with 75 key activities planned by 24 units across 8 cities in Qinghai Province [1][3] Group 2 - The event showcased achievements in quality management, including nominations for the fifth China Quality Award and excellent case studies from the National Quality (Nanjing) Conference [5] - A list of quality strong counties (districts, towns) and cities participating in the national quality enhancement activities was released, along with ten exemplary cases for quality brand cultivation in Qinghai Province [5] - The event featured a presentation on the chief quality officer system and comprehensive quality management practices by Qinghai Salt Lake Yuanpin Chemical Co., Ltd [5]
石油和化工行业“质量月”活动见质见效
Zhong Guo Hua Gong Bao· 2025-09-24 02:25
Group 1: Quality Management Initiatives - The "Quality Month" event emphasizes the theme of "Strengthening Comprehensive Quality Management to Promote Quality Power Construction," leading to a surge in quality improvement across the petroleum and chemical industries [1] - Companies are integrating digital intelligence into production processes, enhancing efficiency and quality management through various technological innovations [1] - China National Offshore Oil Corporation (CNOOC) has developed adaptive software for high-precision prediction of logging curves, improving exploration accuracy [1] Group 2: Safety and Standardization - China Chemical Engineering's construction site utilizes high-definition cameras for real-time monitoring, enhancing safety management by automatically identifying risks and notifying management [2] - The company aims for "star-rated construction site" status, focusing on standardization and intelligent management to improve project quality and safety [2] - Quality inspections and the implementation of a "first piece sample" system are being enforced to ensure compliance with quality standards [2] Group 3: Quality Control Measures - Dalian Petrochemical Company is focusing on strict quality control of aviation fuel, enhancing operational oversight and compliance throughout the production process [3] - The company is conducting quality training and management initiatives to ensure a 100% compliance rate for water vapor quality [3] - Henan Oilfield is improving its quality management system by shifting from mere compliance to effective enhancement through various quality-focused activities [3] Group 4: Continuous Improvement and Risk Management - Sinopec Guangdong Petroleum is advancing its quality management and standardization efforts, achieving a "three-zero target" for five consecutive years, indicating no substantial complaints or quality accidents [4] - Tianeng Chemical is leveraging AI and big data for precise detection of safety hazards and quality issues, fostering a culture of quality improvement among employees [4] - The company is actively engaging employees in quality enhancement initiatives, contributing to cost reduction and efficiency improvements [4]
中建一局S229项目开展质量月启动会
Qi Lu Wan Bao· 2025-09-23 22:41
Core Points - The China State Construction Engineering Corporation (CSCEC) held a quality month launch meeting for the S229 expansion project, focusing on enhancing overall quality management and promoting the construction of a quality-oriented nation [2] - The project team organized a warning education film to showcase real cases of severe consequences due to quality issues, emphasizing the critical link between quality problems and project success, as well as public safety [2] - The project manager highlighted the core importance of construction quality, stating that quality is the lifeline of the enterprise, affecting its reputation and social image [2] - Clear requirements for quality management were set, encouraging all employees to adhere to quality standards and strive for excellence in every construction phase [2] - Participants engaged in a "I advocate for quality" signing ceremony, demonstrating their commitment to quality assurance and the project's determination to uphold construction quality [2] - The quality month launch meeting underscored the significance of construction quality issues, laying a solid foundation for subsequent project execution [2] - The project leader indicated that the quality month activities would serve as an opportunity to continuously strengthen comprehensive quality management, fostering an environment where everyone values and participates in quality management to ensure high-quality delivery of the S229 project [2]
第五届中国质量奖评选结果揭晓 多氟多兴发集团等获提名奖
Zhong Guo Hua Gong Bao· 2025-09-22 02:41
Group 1 - The core viewpoint of the article highlights that multiple organizations, including Dofluorid, have been awarded the fifth China Quality Award Nomination, recognizing their commitment to quality management and innovation [1] - Dofluorid has established a data-driven high-quality management model based on technological innovation, which has led to significant improvements in product quality stability, production efficiency, and governance precision [1] - The market regulatory authority encourages various industries to learn from the awarded organizations and individuals, emphasizing the importance of comprehensive quality management to enhance industrial competitiveness and promote high-quality regional development [1] Group 2 - The recognition of Dofluorid signifies its leading position in the quality innovation sector within the industry [1] - The implementation of a modern digital management system based on the "5 ones" framework has created a replicable and promotable benchmark experience for the industry [1] - The initiative aims to contribute to China's modernization and national rejuvenation through enhanced quality and productivity [1]