Data-Driven Customer Management - Companies face challenges with fragmented customer data and tracking behavior in the information age. SCRM systems integrate data to create dynamic customer profiles, exemplified by the "Qixiaoke" system, which supports multi-source data integration and forms a 360° customer view, addressing information gaps in traditional management [2] - Intelligent tagging and segmentation are utilized, automatically categorizing customers based on over 20 dimensions such as purchase frequency and interaction intensity. A beauty brand achieved a 30% increase in conversion rates through this tagging system [2] Predictive Analytics - Algorithmic models are employed to predict customer lifetime value (CLV) and churn probability. An insurance company improved its renewal rate by 10% by proactively engaging silent customers [3] Sales Process Automation - Traditional sales processes are prone to human error. SCRM software automates workflows, including intelligent task reminders that trigger follow-up tasks based on customer behavior. A retail company saw a 50% increase in response rates within 24 hours of implementation [6] Resource Management and Efficiency - Uncontracted customers are automatically placed in a public pool for sales representatives to claim, with unaddressed leads reverting to the pool after 72 hours, enhancing customer flow efficiency by 40% for an educational institution [7] - A collaborative work order system generates automatic tickets for cross-departmental needs, reducing average problem resolution time by 65% for "Qixiaoke" users [7] Personalized Interaction - Customer loyalty is enhanced through deep emotional connections facilitated by SCRM software, which implements automated scenario marketing with over 100 trigger rules. A maternal and infant brand increased repurchase rates by 25% through birthday gifts [9] - Dynamic management of membership levels based on consumption data allows for real-time matching of differentiated benefits, resulting in a 35% increase in retention rates for high-value customers on an e-commerce platform [9] Cross-Department Collaboration and Resource Protection - SCRM systems provide dual protection for customer resources, ensuring seamless transfer of customer data and follow-up records to successors upon employee departure, reducing customer churn by 50% for a financial company [11] - Real-time monitoring of sensitive operations enhances quality control efficiency by 90% through alerts triggered by specific keywords [11] Conclusion - The evolution of customer management has shifted from human experience to data intelligence. SCRM systems enable companies to reduce operational costs while maximizing customer lifetime value. With the ongoing integration of AI technologies, platforms like "Qixiaoke" are leading the transition to predictive service models in customer management [13]

Financial Performance - Hang Lung Properties (HLP) - HLP's total revenue decreased by 19% YoY to HK$4968 million [8] - Rental revenue decreased by 3% YoY to HK$4678 million [8] - Sales revenue decreased significantly by 87% YoY to HK$161 million [8] - Hotel revenue increased significantly by 84% YoY to HK$129 million [8] - Underlying profit decreased by 9% YoY to HK$1587 million [8] Financial Performance - Hang Lung Group (HLG) - HLG's total revenue decreased by 18% YoY to HK$5202 million [10] - Rental revenue decreased by 3% YoY to HK$4912 million [10] - Sales revenue decreased significantly by 87% YoY to HK$161 million [10] - Hotel revenue increased significantly by 84% YoY to HK$129 million [10] - Underlying profit decreased by 7% YoY to HK$1191 million [10] Mainland China Rental Performance (HLP) - Mainland China rental revenue decreased by 1% YoY to RMB 2941 million [14] - Retail rental revenue in Mainland China remained flat YoY at RMB 2412 million [14, 17] - Office rental revenue in Mainland China decreased by 5% YoY to RMB 528 million [14, 62] Hong Kong Rental Performance (HLP) - Hong Kong rental revenue decreased by 4% YoY to HK$1488 million [12, 65] - Retail rental revenue in Hong Kong decreased by 7% YoY to HK$874 million [65] - Office rental revenue in Hong Kong decreased by 1% YoY to HK$502 million [65] - Residential & serviced apartments rental revenue in Hong Kong increased by 11% YoY to HK$112 million [65]

2025 Interim Results Presentation July 2025 Contents 47 Appendix Please scan or click on the QR codes to view 2025 Interim Results Announcement 2025 Interim Results Investor Presentation 2Hang Lung Properties Limited 3 2025 Interim Results Highlights 20 Development Highlights 27 ESG Highlights 38 Mainland China Portfolio 42 Hong Kong Portfolio 48 HLP – Financial Highlights and Position 51 HLG – Financial Highlights and Position 2025 Interim Results Highlights Hang Lung Properties (101.HK) | | | | Operating ...

Financial Data and Key Metrics Changes - The company is guiding for growth in the current quarter and believes the upcycle has momentum [9] - Non-GAAP gross margin target is set at 65% and operating margin target at 40% [8] - Current OpEx guidance is approximately $356 million on a non-GAAP basis, which is considered the low point [24] Business Line Data and Key Metrics Changes - The company combined its 8-bit and 32-bit microcontroller divisions to address a product gap [6] - The Aerospace and Defense (A&D) segment has grown from about 11% to 18% of revenue, indicating strong performance [33] - The introduction of a 64-bit microcontroller is aimed at applications in industrial control and medical sectors [40] Market Data and Key Metrics Changes - Inventory levels are being corrected, with a noted difference of $103 million between distribution sell-through and sell-in last quarter [26] - Distributors had an average of 33 days of inventory, which is expected to decrease further [27] - The company does not see significant variation in inventory correction across different end markets [30] Company Strategy and Development Direction - The company is focused on improving customer relationships and has moved away from non-cancelable, non-reschedulable orders [8] - A new long-term business model has been unveiled, emphasizing a focus on customer engagement and market alignment [8] - The company is exploring attractive secular growth opportunities, particularly in connectivity and FPGA markets [32] Management's Comments on Operating Environment and Future Outlook - Management believes they have seen the bottom of the cycle and are optimistic about future growth [9] - There is a focus on rational conversations with customers to avoid overreactions in the current uncertain environment [50] - The company is seeing an increase in bookings activity, indicating a positive outlook for the future [52] Other Important Information - The company has closed its Fab two manufacturing facility to improve inventory management and margins [5] - Management has indicated that they are not pursuing a 300mm fab due to the diverse product portfolio [15] - The company has a proactive approach to managing potential tariff impacts by ensuring visibility in manufacturing locations [55] Q&A Session Summary Question: Are there any more changes needed in the manufacturing network? - The closure of Fab two was strategic, and there is ample room for expansion in other facilities [13] Question: What is the status of customer relationships? - About 90% of previously damaged relationships have been repaired through direct engagement [19] Question: How should OpEx be viewed going forward? - OpEx cuts are complete, and as revenue grows, OpEx as a percentage of sales is expected to decrease [25] Question: How far is the company from shipping to end demand? - The company expects the difference between sell-through and sell-in to converge over the fiscal year [26] Question: What is the outlook for the Aerospace and Defense business? - The A&D segment continues to grow and is a significant focus for the company [33] Question: How is the company positioned regarding tariffs and manufacturing? - The company has a low percentage of revenue built in China and is cross-qualifying products to mitigate risks [57] Question: What is the path to improving gross margins? - The company expects inventory reserve charges to decrease as inventory levels fall and revenue increases [67] Question: Is Microchip considering further acquisitions? - Small acquisitions are still on the table, but the focus is primarily on subscale opportunities [70]

Financial Data and Key Metrics Changes - The company's third quarter revenue declined by 12.6%, with a 11.4% decline in the Consumer Floral and Gifts segment, an 18.2% decline in the Gourmet Foods Baskets segment, and a 4.5% increase in the BloomNet segment [17][19] - Adjusted gross profit margin decreased by 350 basis points to 33.1%, impacted by a highly promotional sales environment and costs associated with a new system implementation [17][19] - The adjusted EBITDA loss for the third quarter was $34.9 million compared to a loss of $5.7 million in the prior year [19] - Net debt increased to $75 million from $9 million a year ago, while cash balance stood at $85 million [19] Business Line Data and Key Metrics Changes - Consumer Floral and Gifts segment saw an 11.4% revenue decline, while Gourmet Foods Baskets experienced an 18.2% decline, contrasting with a 4.5% increase in the BloomNet segment [17] - The company recorded a non-cash goodwill and trade name impairment charge related to the Consumer Floral and Gifts segment, affecting earnings but not cash flow [18] Market Data and Key Metrics Changes - The company noted a decline in consumer confidence and sentiment due to macroeconomic uncertainties, impacting sales [15][22] - The North American card market is valued at over $6 billion, which presents a significant opportunity for the company to fulfill gifts attached to cards [27] Company Strategy and Development Direction - The company introduced a transformative long-term strategy called "Celebrations Wave," aimed at creating a comprehensive celebrations ecosystem that enhances customer relationships [5][12] - The strategy focuses on leveraging advanced technologies and data analytics to improve customer engagement and reduce customer acquisition costs [23][28] - The company plans to reduce costs by approximately $40 million annually, with $17 million in reductions already executed [24] Management's Comments on Operating Environment and Future Outlook - Management acknowledged the challenges faced due to macroeconomic factors, including inflation and shifting consumer preferences, and emphasized the need for a transformational strategy [5][22] - The company has withdrawn its guidance due to the unpredictable external factors affecting the broader environment [22] - Management expressed confidence in the ability to enhance operational efficiencies and drive sustainable growth despite short-term variability [22] Other Important Information - The company has made significant leadership changes, including the appointment of a new CEO, Adolfo Villagomez, and a Chief AI and Transformation Officer, Henry Mori [9][10] - The company is focusing on improving its loyalty program and testing new retail concepts to enhance customer experience [6][12] Q&A Session Summary Question: Impact of Valentine's Day and Easter on sales - Management noted that while Valentine's Day was favorable, the softness in January and March in everyday business hurt overall performance, with the Easter shift impacting revenue [37][39] Question: Sales lost due to system implementation issues - Management admitted that the order management system implementation was mishandled, resulting in significant customer disappointment and an estimated $20 million in lost sales during the holiday period [41][44] Question: Timeline and initial achievements of Celebrations Wave - Management indicated that the focus is on improving internal efficiency and customer engagement through AI, with initial steps including enhancing relationship management capabilities and personalized experiences [47][51] Question: Revenue weakness related to customer segments - Management observed challenges with lower-income consumers due to reduced discretionary spending, while retention among higher-income customers remained strong [57][59] Question: Competitive landscape and market share - Management believes they have maintained or gained market share in the floral business despite increased competition and a highly promotional environment [60] Question: April revenue trajectory - Management indicated that April's revenue would be up due to the Easter shift, but everyday business remains soft [64]

中证智能财讯 金涌投资（01328）4月23日披露2024年度报告。报告期内，公司实现营业总收入9749.3万港元，同比增长119.95%；归母净利润6736.6万港 元，同比增长45.21%；经营活动产生的现金流量净额为5660.2万港元，同比增长981.22%；据报告显示，金涌投资基本每股收益为0.0054港元，加权平均净 资产收益率为7.73%。 以4月23日收盘价计算，金涌投资目前市盈率（TTM）约7.43倍，市净率（TTM）约0.52倍，市销率（TTM）约5.13倍。 市盈率(TTM)历史分位(%) 001 900 80 76x83 70 60 59-06 50 40 30 -29o75 20 10 0 2019-12-37 /-12-37 2n- 制图数据来自恒生聚源数据库 市净率(LF)历史分位(%) 001 900 80 70 60 50 47 42@29 42 40 3208 30 24x04 20 14.98 10 d 13 0 2019-12-37 1 0-06-30 1-12-37 -12-37 2-კ- 2n- 制图数据来自恒生聚源数据库 金涌投资2023年营业收入构成(亿港元) 其 ...