政务服务改革

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开展政务服务“十百千”行动 深入推进优化营商环境标志性改革
Xin Hua Ri Bao· 2025-07-03 23:28
Core Viewpoint - The article emphasizes the efforts of Yancheng City in optimizing the business environment through integrated reforms, focusing on four key areas: direct policies for enterprises, public resource transactions, government service optimization, and platform enhancement. The city aims to become a model for innovative reform in Jiangsu Province by 2025 [1]. Group 1: Key Focus Areas - Focus on "Precision" to enhance reform effectiveness, with 12 key measures implemented and 81 out of 108 optimization items already executed, achieving a 99% satisfaction rate from enterprises [2][3]. - Focus on "Simplicity" to improve user experience, with 430 dedicated service windows established and 130,000 cases processed, leading to a 30% increase in registration efficiency for enterprises [3][4]. - Focus on "Quality" to boost satisfaction, with a commitment to creating a better bidding environment and implementing strict fairness checks, resulting in 68 risk alerts issued across 253 bidding sections [4][5]. Group 2: Empowerment and Innovation - Focus on "Empowerment" to enhance service capabilities, with plans to establish a provincial pilot for a financial service center for private enterprises and the development of an intelligent policy service platform to streamline access to benefits [5][6]. - The integration of public data to create a reliable data space for enterprises, facilitating better access to financing and investment opportunities, is underway [6].
东营|东营政务暖心服务跑出加速度
Da Zhong Ri Bao· 2025-06-26 01:04
Core Viewpoint - The article highlights the accelerated approval process and streamlined environmental assessment in Dongying, showcasing the city's commitment to improving the business environment and enhancing government services [2][3][4]. Group 1: Project Approvals and Efficiency - Dongying Economic and Technological Development Zone has initiated two land reclamation projects to enhance port competitiveness, with a rapid response from the approval service department [2]. - The environmental assessment approval time for the two projects was reduced by 25 days, achieving a nearly 60% increase in efficiency compared to similar projects [3]. Group 2: Service Innovations - Dongying has introduced 15 unique "one-stop" service scenarios to address various administrative needs, achieving a 100% completion rate for 24 such services [4]. - The city has established a "15-minute government service circle," with 294 socialized service points, allowing residents to access an average of 92 services conveniently [4]. Group 3: Digital Transformation - The "Donghao Ban·Video Ban" service allows for remote inspections via video, significantly reducing the need for physical presence and enhancing service accessibility [5]. - The city has formed partnerships with 24 provinces and 56 cities to expand its service reach, providing timely online services to over 100,000 individuals [6].
全省首创!杭州实现货运企业 跨区“搬家”秒办结
Hang Zhou Ri Bao· 2025-06-24 02:26
Core Insights - The article highlights the new policy implemented by Hangzhou's transportation department that simplifies the process for ordinary freight companies to relocate within the city, allowing for automatic handling of necessary documentation [3][4]. Group 1: Policy Implementation - Hangzhou has introduced a new policy for ordinary freight companies that allows for city-wide relocation without the need for additional applications, streamlining the process significantly [4]. - The previous process required at least two trips between the transportation departments of the departure and arrival locations, involving a minimum of four application items and taking up to 30 days [4][5]. Group 2: Operational Efficiency - The new "no-application, seamless handling" model enables companies to complete the relocation process instantly, reducing the need for physical visits and paperwork [5]. - The time taken for the relocation process has been reduced from a maximum of 30 days to immediate completion, with a decrease in required documentation by 29 items and over 50 fields of information [5]. Group 3: Impact on Businesses - The new system is expected to benefit 5,671 ordinary freight companies in Hangzhou, enhancing their operational efficiency and reducing economic costs [4][5]. - Within just half a month of the new feature's launch, seven freight companies and 76 vehicles have already utilized the "no-sense handling" migration process, receiving positive feedback [5].
抓住改革契机提升政务服务水平
Jing Ji Ri Bao· 2025-06-03 22:16
Core Viewpoint - The article emphasizes the significant advancements in government services through digital empowerment, aiming to enhance efficiency and accessibility for businesses and the public, particularly in the context of the "High Efficiency in Handling Matters" initiative [1][2][3]. Group 1: Digital Government Development - The National Government Service Platform has been operational for six years, facilitating streamlined offline and online services for citizens and businesses [1]. - The State Council issued guidelines to optimize government services, focusing on improving service quality, expanding service channels, and enhancing digital capabilities [1][2]. - Various regions are leveraging the push for digital government construction to improve both online and offline service capabilities [1][2]. Group 2: Administrative Efficiency - The initiative aims to address common complaints regarding bureaucratic inefficiencies, such as slow processing times and complicated procedures [2]. - There is a strong emphasis on enhancing administrative efficiency through better coordination and integration of services [2][3]. - For instance, Heilongjiang Province has reduced processing times from 30 days to immediate completion, significantly decreasing the number of required visits from nine to one [2]. Group 3: Technological Integration - The application of new technologies like blockchain and artificial intelligence is transforming government services from manual to data-driven processes [3]. - By digitizing workflows, multiple related tasks can be handled in a single process, simplifying the experience for users [3]. - An example includes Anyang City in Henan Province, which has streamlined various business registration processes, reducing the number of required documents by over 30 [3]. Group 4: Service Model Innovation - The government service model is evolving to include both physical and digital service points, enhancing accessibility for users [3][4]. - Continuous innovation in service delivery methods is necessary to meet the changing needs of businesses and citizens [3][4]. - The focus is on integrating various service channels and developing new service models to effectively address issues like redundancy and inefficiency in the process [3][4]. Group 5: Security and User Guidance - Ensuring the security and stability of online services is crucial, alongside providing guidance and training for users [4]. - Continuous optimization of service channels and models is necessary to enhance the overall quality and efficiency of government services [4].
济宁市兖州区:“三聚焦”推动营商环境再升级
Zhong Guo Fa Zhan Wang· 2025-05-29 08:02
中国发展网讯今年以来,山东省济宁市兖州区以系统性思维推进全流程改革,以数字化赋能驱动服务创 新,全面深化"高效办成一件事"集成化实践,聚力破解企业全周期发展难题,多措并举推动营商环境持 续优化、迭代升级,让兖州成为投资兴业的高地。 "我们坚持企业需求就是努力的方向,强化数据驱动、协同支撑,推进政务服务流程再造与业务重构, 重塑政务服务新模式,让企业体会改革创新带来的便捷高效服务。"兖州区行政审批服务局局长陈宏伟 表示。 兖州区聚焦企业准入、建设、用工、运营、退出等系列集群场景,打造企业信息变更、开办运输企业、 开办餐饮店、水电气网联合报装、工程建设项目开工建设等13个"一件事"集成服务包,累计办理业务 1100余件次,推动涉企服务精准化、个性化、增值化。 进一步深化"政务服务+异地商会"协作模式,兖州区与283个县(市、区)建立通办合作关系,创新"云核 验+双向寄递"服务机制,梳理384项跨域通办事项清单,设立了"跨省通办"服务专窗,为在外兖商提供 免费帮办服务,实现230项事项跨省全程网办、154项事项全省全程网办。兖州区依托"无证明城市"服务 平台和"电子证照通"功能,推动296类电子证照实时调用,243 ...
群众办事,更方便、更快捷、更省心(在现场·看作风)
Ren Min Ri Bao· 2025-05-16 22:12
沈阳市浑南区政务服务中心工作人员接听群众咨询电话, 根据《办事不找关系指南》引导群众办事。 本报记者 刘佳华摄 泉州市台商投资区行政审批服务局工作人员进行线上审 批。 郭真坪摄(人民视觉) 群众在菏泽市住房公积金服务大厅"办不成事"反馈窗口办 理业务。 吕 利摄(人民视觉) 党中央决定今年在全党开展深入贯彻中央八项规定精神学习教育,以作风建设新成效为进一步全面深化 改革、推进中国式现代化提供有力保障。 党的十八大以来,各地区各部门持之以恒加强作风建设,形成了一批好经验好做法。以这次学习教育为 契机,广大党员干部立足岗位,进一步加强党性修养,密切联系群众,好的经验做法进一步完善,群众 反映集中的问题努力解决,实事求是干事创业,在新征程上展现新担当新作为。本报记者来到办事服务 一线,实地观察好作风带来的办事体验。 《办事不找关系指南》—— 按照提示就能办成事 一本A4纸合订的手册,拿在手中沉甸甸的,却让每名前来办事的群众倍感轻松……在辽宁省沈阳市浑 南区政务服务中心,大厅47个窗口前,都摆放着这样一本《办事不找关系指南》。 4月10日早上,货车司机小张来到大厅"无差别综合受理专区",带着材料,办理道路运输证年审。 ...
从“能消费”到“敢消费”!看坦洲镇如何打通消费提振“最后一公里”
Sou Hu Cai Jing· 2025-04-06 16:59
Core Viewpoint - The Tan Zhou Town Government Service Center aims to deeply integrate convenience and benefits for enterprises into the national consumption promotion policy system, focusing on three dimensions: solidifying the foundation of livelihood security, enhancing the quality of life services, and optimizing the market environment for entities, thereby addressing concerns that restrict consumption and effectively transforming policy dividends into endogenous momentum for the consumption market [1]. Group 1: Livelihood Security - "Employment Protection" for steady income: Establishing an "online intelligent matching + offline precise guidance" employment service system, providing 14 services including rapid unemployment insurance claims and one-stop entrepreneurial support, thereby solidifying the income base for residents and injecting fresh vitality into consumption capacity [3]. - "Sunshine Subsidies" to reduce burdens: Integrating 37 types of livelihood subsidies such as maternity allowances, pension supplements, and funeral expenses into a "one-window" service, directly releasing household consumption potential and encouraging residents to consume [3]. Group 2: Quality Consumption - "Elderly and Child" supply enhancement: Setting up elderly-friendly service areas and launching "Worry-Free Silver Hair" health consumption guidance, along with innovative "Newborn Gift Packs" integrated services, serving over 400 families with infants annually, accurately addressing new demands in maternal and infant consumption [4]. - "Cultural and Tourism Integration" to create scenarios: Establishing service consultation points for the cultural and tourism industry, providing "joint license handling" services for new business formats such as homestays and specialty dining, and assisting in creating night economy demonstration streets and boutique rural tourism routes as new consumption landmarks [4]. - "Smart Business Circles" to promote integration: Deploying intelligent government service terminal devices in core business circles, achieving "one-stop" handling of 845 high-frequency matters such as document printing, public service inquiries, and utility payments, effectively promoting the integration of commerce, tourism, and consumption [4]. Group 3: Market Vitality - "Accelerated Business Setup": Creating a "1+N joint license handling" model, enabling the full process of business setup in sectors like beauty and retail to be completed in 4 hours, continuously expanding the supply side of consumption [5]. - "Project Approval" efficiency enhancement: Establishing a "simplified approval" channel for commercial complexes and cultural tourism projects, reducing approval times by 60% [6]. - "Comprehensive Enterprise Services": Forming a team to assist businesses in the catering, accommodation, and cultural entertainment sectors, providing a combination of "policy + licenses + technology" services, promoting digital transformation and innovation in traditional service industries to complete consumption upgrade modifications [7]. Group 4: Service Upgrades - "Cloud Government" to break barriers: Innovating a "cross-border video handling" model, serving over 70 items for residents of the Guangdong-Hong Kong-Macao Greater Bay Area, benefiting the consumption group in the region [7]. - "Demand Response" to improve the environment: Establishing a "prompt handling" mechanism for enterprise complaints, with a response time of 1 hour, connection within 1 day, and resolution within 5 working days [7]. Future Outlook - The Tan Zhou Town Government Service Center will continue to deepen government service reforms, providing more efficient and considerate services to support the vigorous development of the consumption market, ensuring that the "soft environment" of government services truly becomes a "hard support" for boosting consumption [8].