放心消费
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小河直街放心消费新叙事
Xin Lang Cai Jing· 2025-12-21 21:43
Core Insights - The article highlights the innovative "one-click resolution" model implemented in the Xiaohua Straight Historical and Cultural District in Hangzhou, which enhances consumer protection and facilitates easier dispute resolution for shoppers [2][5][7] Group 1: Consumer Experience - The Xiaohua Straight District has integrated various consumer protection elements, such as the "one-click resolution" feature, allowing consumers to easily report issues and receive prompt assistance [2][5] - Tourists and locals alike express satisfaction with their shopping experiences, feeling secure due to the visible consumer protection measures like the "trustworthy consumption QR code" [3][4] - The district has successfully implemented the "one-click resolution" feature across over 70 merchants, enhancing consumer trust and encouraging repeat visits [6] Group 2: Regulatory Support - The Hangzhou market regulatory department has played a crucial role in establishing the Xiaohua Straight District as a model for consumer protection, focusing on rapid dispute resolution and compliance guidance for merchants [5][7] - The district's approach includes digital tools that streamline communication between consumers and merchants, reducing the need for physical presence during dispute resolution [5][6] Group 3: Cultural and Economic Development - The district combines traditional cultural elements with modern consumer experiences, offering a diverse range of activities and products that attract both local and foreign visitors [4][7] - The integration of intangible cultural heritage into the district's offerings helps differentiate it from other tourist areas, promoting a unique shopping and cultural experience [7][8] - Merchants in the district emphasize product quality, transparency in pricing, and efficient service, aligning with the broader goals of consumer trust and satisfaction [9]
杭州上线放心消费集聚区打卡地图,手机点点就能查看具体信息,还能领红包
Sou Hu Cai Jing· 2025-12-20 10:46
Core Viewpoint - The concept of "reassured consumption" in Hangzhou has expanded beyond just "no-reason return" to encompass various aspects of the consumer experience, supported by digital tools and integrated reforms in consumer protection [1][4]. Group 1: Digital Tools and Consumer Protection - Hangzhou's market regulatory bureau launched a "Reassured Consumption Cluster Area Check-in Map," allowing consumers to access detailed information about 32 designated areas, including highlights, addresses, and operating hours [1]. - The "four-dimensional integrated reform" model combines commitments to "reassured consumption" and "no-reason return" with dual mechanisms for consumer rights protection, creating a comprehensive ecosystem for consumer trust [4]. Group 2: Economic Impact on Rural Areas - The village of Shishe in Tonglu County has become a "internet-famous village," attracting over one million visitors annually, with tourism revenue projected to reach 82 million yuan in 2024, showcasing the economic benefits of a secure consumption environment [5]. - The integration of "reassured consumption" with rural tourism has led to a significant increase in income for local businesses, with 37 out of 60 operators in the village committing to consumer protection promises [5][7]. Group 3: Consumer Rights and Dispute Resolution - Shishe village has implemented a tiered mediation mechanism involving local villagers and market regulators to resolve disputes, ensuring that most conflicts are addressed locally [8]. - The village promotes a "one-click resolution" model for consumer disputes, achieving an 80% success rate in online resolutions for conflicts arising after transactions [8]. Group 4: Quality Assurance in Markets - The "Nongfa Urban Kitchen" in Hangzhou has established itself as a model for assured consumption, with vendors publicly committing to fair pricing and transparent practices, such as "weighing without skin" for seafood [9][11]. - The market management conducts regular inspections and provides on-site testing services for vendors, ensuring compliance with safety standards and enhancing consumer confidence [13][15]. Group 5: Consumer Satisfaction and Business Growth - The establishment of a consumer rights liaison station in the market has led to a 100% satisfaction rate in resolving complaints, contributing to a 16% decrease in disputes and an increase in customer traffic and revenue [15].
桐城市市场监管局:“放心消费”进景区 舒心畅游增“体验”
Sou Hu Cai Jing· 2025-12-16 14:38
图为执法人员和志愿者在六尺巷景区开展"放心消费·舒心畅游"主题宣传活动。 ▌责编:木子 小鱼 活动现场,工作人员穿梭于景区商铺与客流密集区域,向过往游客细致讲解特色商品选购注意事项、理性消费技巧等内容,同时向商户发 放"放心消费及消费者权益保护"宣传资料,重点指导商户落实明码标价、规范售后服务等要求,自觉接受游客监督,将"谦和礼让"精神融入商 业经营与服务全过程。 "听了讲解才知道,在景区遇到消费问题能这么快解决,还了解了怎么挑选地道的桐城特产,游玩、消费更放心了!"外地游客李先生在活动现 场感慨道。 据统计,本次活动累计开展"一对一"宣传讲解60余次,发放各类放心消费宣传资料300余份,覆盖景区经营主体26家,进一步明晰了商户的规 范经营、诚信经营责任,有效提升了游客的旅游消费体验。 下一步,桐城市市场监管局将结合流动宣传与日常巡查监管,常态化开展经营规范指导,畅通消费维权渠道,为桐城文旅商高质量发展筑牢安 全防线,增强群众消费的获得感与满意度。 (汪冉) ▌来源:桐城新闻 为进一步规范市场秩序,增强群众的消费维权意识,营造放心舒心消费的市场环境,近日,桐城市市场监督管理局组织执法人员及志愿者,走 进六尺巷 ...
市场资讯 | 广西打造千里边关放心消费长廊;安徽汽车年出口量首次突破100万辆
Ren Min Ri Bao· 2025-12-09 22:13
Group 1 - Guangxi Zhuang Autonomous Region is creating a "thousand-mile border consumer trust corridor" to ensure a safe and vibrant consumption environment [1] - The city of Pingxiang has established a bilingual remote mediation platform for Sino-Vietnamese consumer disputes, reducing the average mediation period from 7 working days to 3 days [1] - The city of Chongzuo has innovated a government financial "safety net" for a "seven-day no-reason return" policy, while Baise has developed a traceable code for border trade goods to facilitate consumer rights protection [1] Group 2 - Anhui Province's automobile exports have surpassed 1 million units for the first time, supported by a "policy + service + regulation" framework from Hefei Customs [2] - The "Wancher Fast Run" initiative includes 12 measures and 20 supporting measures for the new energy vehicle industry cluster, aimed at enhancing policy benefits [2] - The implementation of a "qualified guarantee + conformity verification" inspection and supervision model for eligible new energy vehicle-related enterprises has improved customs efficiency and reduced costs [2] Group 3 - The "2025 National Beekeeping Conference and China (Qinshui) Bee Products Expo" was held in Shanxi Province, focusing on quality safety management and market expansion for bee products [3] - Over 600 experts, scholars, and representatives from beekeeping enterprises and cooperatives participated in discussions on high-quality development paths for the bee industry [3] - Qinshui County is promoting the beekeeping industry as a key sector for agricultural efficiency and farmer income, with 132 standardized beekeeping farms and 34 tourism-oriented bee farms [3]
双重荣光加身!镇江南山入选南京都市圈放心消费典型,“南山寿芽” 再登 “镇江好礼” 榜
Yang Zi Wan Bao Wang· 2025-12-09 06:29
扬子晚报网12月8日讯(通讯员 纪安璐 记者 万凌云 姜天圣)初冬的南山,层林染色、茶香四溢。就在 这个季节里,镇江南山风景名胜区收获了"两份亮眼成绩单"——不仅成功入选"南京都市圈放心消费典 型案例",成为文旅行业示范;南山茶场打造的特色伴手礼"南山寿芽"也再次入选2025年"名城福地 镇 江好礼"榜单。双重荣誉加持,展示了南山在放心消费体系建设和茶旅文创打造方面的持续探索与实 践。 放心消费成为南山新名片: 从制度到服务的深度"安心感" 放心消费的实现,离不开全员参与的生态构建。南山对内推行了"微笑服务"激励制度,让优质服务 从"要求"变为"追求",员工服务好评率提升至99.5%;对外联合周边社区、商户组建"诚信经营联盟", 统一服务标准与监督机制。 今年以来,景区投诉量同比下降75%,形成了管理者用心、商户诚信、游客安心的良性互动。 体验驱动消费升级: 让"景动人"成为"消费留下来"的理由 在南山,消费不是"被刺激"的,而是从体验自然生长出来的。 在茶叶品鉴区,馥郁的茶香在空气中缓缓散开,引得不少游客驻足。一位上海游客品过"南山寿芽"后直 言:"不仅是茶香,是文化。"回到上海后,她通过线上多次复购,成为 ...
让放心消费更有底儿
Sou Hu Cai Jing· 2025-12-04 22:27
Core Insights - The "Consumer Check" platform, guided by the State Administration for Market Regulation and developed by the China Consumers Association, has attracted nearly 200,000 merchants within six months, covering all 31 provinces in China [1] - The platform supports unconditional returns for 11 major categories of products, with flexible return periods ranging from 7 days to 1 year, transforming the concept of "reassured consumption" into a tangible consumer right [1] Group 1 - The platform addresses the common challenges consumers face with offline shopping returns, such as inconsistent merchant standards and lack of transparent service information [1] - By providing a one-stop query service, the platform breaks down information barriers and creates a full-service loop from inquiry to feedback, allowing consumers to easily understand their rights before shopping and facilitating smooth returns afterward [1] Group 2 - For merchants, joining the "Consumer Check" platform serves as a trust-building "golden sign," offering a low-cost official channel to showcase their integrity and attract customers [2] - The platform promotes a healthy market selection mechanism through information transparency and standardized services, helping merchants improve service quality and reduce consumer disputes [2] - The future vision includes expanding the platform's coverage to more merchants and categories, particularly focusing on small and medium-sized businesses, and enhancing the evaluation mechanism to ensure that policy benefits reach every consumer [2]
敦化市市场监督管理局开展商超“放心消费”安全检查
Sou Hu Cai Jing· 2025-12-02 13:59
Core Viewpoint - The article highlights the efforts of Dunhua City's Market Supervision Administration to enhance consumer safety through a special inspection campaign aimed at creating a safe, fair, and transparent consumption environment [1]. Group 1: Inspection Focus - The inspection targets key areas of public concern, establishing a comprehensive safety "firewall" [3]. - Inspectors verified the qualifications of businesses by checking the completeness and validity of business licenses and food operation permits [3]. - They reviewed purchase ledgers to ensure traceability of food sources through inspection records [3]. - The storage conditions of food were examined to confirm compliance with product labeling requirements and the regular disposal of expired or spoiled items [3]. - Labeling standards were enforced by checking the completeness and clarity of pre-packaged and bulk food labels [3]. Group 2: Education and Guidance - Inspectors adhered to a principle of "checking, promoting, and guiding" by educating supermarket managers and staff on relevant laws such as the Food Safety Law and Consumer Protection Law [5]. - They encouraged businesses to establish proper management systems for purchase verification and documentation, promoting a culture of "integrity and lawful operation" [5]. - Consumers received rights protection pamphlets, with detailed explanations of the complaint process through the 12315 platform and guidance on how to protect their rights legally [5]. Group 3: Future Actions - The Dunhua City Market Supervision Administration plans to continue focusing on enhancing the service capabilities of business entities and will conduct regular special inspection activities [5]. - The goal is to promote compliance and integrity among businesses, ultimately fostering a safe, orderly, and convenient consumer market environment [5].
持之以恒打造“放心消费”好环境
Hai Nan Ri Bao· 2025-11-30 00:13
打造消费好环境,易在一时之效,难在长久之功。尤其是当前,随着国际旅游消费中心建设深入推 进,消费新场景、新模式、新业态不断涌现,对消费环境提出了更高要求,也决定了优化消费环境必须 持之以恒不懈努力。此次"放心消费在海南"入选全国典型,既是肯定,也是激励。需以此为契机,拿出 久久为功的定力,紧跟消费者需求,既在制度建设上常抓不懈,也在监管执法上一以贯之,又要潜移默 化做好诚信文化培育,唯有如此,才能让"放心消费在海南"理念深入人心,成为让游客叫好、各方借鉴 的金字招牌。 张成林 "放心"才能"安心"。围绕国际旅游消费中心建设需要,紧贴游客需求,着眼于细、落之于实,打造 更多"放心消费街区""放心消费商圈""放心消费单位",必能让更多游客"安心游、满意游",让海南成为 各方青睐的消费天堂。 近日,海南的旅游消费服务再获全国关注。在2025年全国"优化消费环境月"主场活动上,5大典型 案例面向全国推广,其中之一就是"琼岛新风:放心消费进万家——海南放心消费主体培育案例"。这既 是对海南创新"放心消费"模式的认可,也让人们看到了海南对消费环境的重视。 消费旺不旺,环境很关键。消费,对于海南,不只在于"买买买",还关乎 ...
深圳市市场监督管理局深汕监管局打造放心消费“新样板”
Sou Hu Cai Jing· 2025-11-29 16:12
Core Insights - The Shenzhen Deep-Shan Regulatory Bureau aims to enhance consumer confidence and stimulate economic growth by creating a safe and reliable consumption environment by 2025 [2][3] Group 1: Regulatory Framework - The bureau prioritizes consumer interests and integrates the construction of a trustworthy consumption environment as both a livelihood and development project [3] - A detailed work plan for 2025 has been issued, focusing on strengthening regulatory oversight in key areas, innovating service models, and improving consumer rights protection mechanisms [3] - A project-based approach has been adopted to ensure accountability and effective implementation of tasks [3] Group 2: Consumer Safety Measures - The bureau adopts a "zero tolerance" policy towards regulatory violations, particularly in high-risk consumer goods such as electric bicycles and children's products [4] - A total of 35 batches of key industrial products were supervised and 41 batches were rapidly tested, with strict actions taken against 4 batches of non-compliant products [4] - A special campaign was launched to address measurement issues, inspecting 226 businesses and resolving 7 illegal cases to enhance market trust [5] Group 3: Enhancing Consumer Experience - The bureau has expanded its consumer protection services, establishing new complaint resolution stations in key areas for more accessible consumer support [6] - An online dispute resolution mechanism has been implemented, achieving a 100% acceptance rate for consumer disputes and a 99% timely resolution rate [6] - Various promotional activities have been organized to raise consumer awareness and foster a safe consumption environment [6] Group 4: Market Vitality and Brand Development - The bureau is focused on creating demonstration projects to enhance the overall consumption environment, particularly in the seafood industry [7] - The establishment of the "Seafood Trust Consumption Commitment District" aims to standardize pricing and weight practices, significantly improving consumer trust [7] - The improved consumption environment is expected to stimulate strong domestic demand and contribute to high-quality economic development in the region [7]
“放心消费在海南”入选全国优化消费环境典型案例
Hai Nan Ri Bao· 2025-11-28 01:31
Core Viewpoint - The event held in Wuhan on November 26, organized by the State Administration for Market Regulation, highlighted the promotion of five typical cases for optimizing the consumption environment nationwide, with Hainan's "Safe Consumption in Hainan" case being selected as a model [1] Group 1: Government Initiatives - Hainan has included "safe consumption" in its provincial government work report for four consecutive years, marking it as a key task for advancement [1] - The Hainan Provincial Market Supervision Administration has innovated work models by establishing management methods and local standards for safe consumption units [1] Group 2: Implementation and Coverage - The "Safe Consumption in Hainan" initiative has been implemented across over 20 industries, including tourism, shopping, and dining [1] - The initiative has led to the creation of 40 "safe consumption business circles," such as Haikou's "Qilou Old Street" and Sanya's "Duty-Free City" [1] - There are currently 153,000 "safe consumption units" across the province [1]