"消费查"平台的实践表明，良好的消费环境不仅依靠监管力量，还可以通过机制创新与数字赋能共同营 造。平台既强化了消费者权益的制度保障，也激励商家主动提升服务质量，形成消费者敢消费、商家愿 服务的共赢格局，为消费市场注入健康而持久的活力。 相较于线上7天无理由退货的便捷，线下购物退换不便是消费者普遍面临的难题。尽管政策不断推广， 但商家执行标准不一、服务信息不透明、消费者查询无门等问题，使得线下无理由退货在现实中仍屡屡 遇阻。"消费查"平台精准切中这一痛点，以平台化整合、一站式查询，打破信息壁垒，构建出从查询、 决策、消费到反馈的全流程服务闭环。消费者无需注册即可使用，按地区、品类精准检索，配合导航、 电话与评价功能，实现购物前权益清晰、购物后退货顺畅，真正实现买得放心、退得容易。 对商家而言，入驻"消费查"平台也是添了一块赢得信任的"金字招牌"。平台提供了低成本展示诚信、吸 引客源的官方渠道，让那些注重服务保障、敢于承诺无理由退货的商家能够脱颖而出，将售后保障转化 为实实在在的客源与口碑。更进一步看，平台通过信息公开与服务标准化，形成良性的市场筛选机制， 有助于商家规范经营、提升服务质量，从源头减少消费纠纷。 ...

Core Points - The "Consumption Check" platform, developed by the China Consumers Association with support from the State Administration for Market Regulation, was launched on May 7 this year, allowing consumers to query offline merchants that support unconditional returns [1] - The platform covers nearly 200,000 merchants across 31 provinces, autonomous regions, and municipalities, with product categories including home appliances, clothing, and building materials, offering return periods ranging from 7 days to 1 year [1] - The "Consumption Check" WeChat mini-program is user-friendly, requiring no registration, and allows for multi-dimensional queries based on region, store name, and product category, while also integrating navigation, one-click merchant calls, and merchant reviews [1] Industry Impact - "Consumption Check" serves as both an information tool and an intangible "golden signboard" for merchants, enhancing consumer confidence [1] - Merchants can increase customer acquisition without additional advertising costs, benefiting from the traffic generated by the platform [1] - The transparency of information and standardized service commitments provided by "Consumption Check" reduces the likelihood of consumer disputes, improving the overall shopping experience and transforming consumer expectations into reality [1]

Core Points - The "Consumer Check" platform, developed by the China Consumers Association with support from the State Administration for Market Regulation, was launched for trial operation on May 7, 2025, allowing consumers to query offline merchants that support unconditional returns [1] - The platform covers nearly 200,000 merchants across 31 provinces, autonomous regions, and municipalities in China, with product categories including home appliances, clothing, and building materials, offering return periods ranging from 7 days to 1 year [1] Summary by Categories Platform Features - "Consumer Check" is a WeChat mini-program that does not require registration for use, enabling multi-dimensional intelligent queries and precise filtering of offline merchants [1] - The platform integrates navigation, one-click merchant calling, and merchant evaluation functions, providing a full-service process for consumers from inquiry to feedback [1] Impact on Merchants - The platform serves as an intangible "golden signboard" for merchants, enhancing customer acquisition without additional advertising costs [1] - It allows merchants to benefit from increased traffic and visibility, thereby improving their market presence [1] Consumer Experience - "Consumer Check" promotes transparency in information queries and standardizes service commitments, which reduces the likelihood of consumer disputes and enhances the overall shopping experience [1]

Core Points - The "Consumption Check" platform, developed by the China Consumers Association and supported by the State Administration for Market Regulation, was launched for trial operation on May 7, 2025, and has recorded nearly 200,000 offline merchants supporting unconditional returns within six months of operation [1] - The platform covers offline merchants across all 31 provinces, autonomous regions, and municipalities in China, including the Xinjiang Production and Construction Corps, with product categories for returns including home appliances, clothing, and building materials, with return periods ranging from 7 days to 1 year [1] - The "Consumption Check" WeChat mini-program allows consumers to query merchants based on various criteria, integrates navigation, one-click merchant calls, and merchant evaluations, providing a full-service process from inquiry to feedback [1] Industry Impact - "Consumption Check" serves not only as an information query tool but also as an intangible "golden signboard" for merchants, enhancing consumer confidence [1] - The platform's transparency in information and standardized service commitments aim to reduce the likelihood of consumer disputes and improve the overall consumer experience, transforming the concept of "safe consumption" into a daily reality [1] - The initiative promotes a more comfortable shopping experience, moving from individual cases to widespread benefits for consumers [1]

Core Insights - The article highlights the vibrant holiday atmosphere in Zhejiang during the National Day and Mid-Autumn Festival, showcasing a blend of sports events, cultural experiences, and innovative services that enhance the travel experience [1] Group 1: Sports Events and Economic Impact - The "Zhejiang BA" basketball event is a major attraction, creating a lively atmosphere and drawing crowds to various venues, including the Jiangnan Mall in Jiaxing [3][5] - Local businesses are capitalizing on the event by offering discounts and promotions, such as free tickets to basketball games for tourists arriving in Wenzhou [5] Group 2: Cultural Integration and Culinary Experiences - The integration of culture and cuisine is evident in the festive offerings, such as themed gift boxes inspired by traditional stories and local delicacies, which have seen significant sales [6][8] - In Quzhou, local food and cultural activities are being promoted, with over 200 special events planned to attract visitors during the holiday [8] Group 3: Enhanced Travel Services - Hangzhou has introduced a "one-click tax refund" service, allowing international travelers to receive refunds quickly and efficiently, enhancing their shopping experience [9][10] - The city is also expanding its "light travel" luggage service, enabling tourists to explore without the burden of carrying their bags [11] Group 4: Consumer Protection and Quality Assurance - A "10-day no-reason return" policy has been implemented in Huzhou to boost consumer confidence, with 1,250 stores participating across various sectors [12] - Authorities are intensifying inspections in popular tourist areas to combat fraudulent practices and ensure a safe shopping environment for visitors [12]

Core Viewpoint - The implementation of the "Beijing Offline No-Reason Return Commitment Guidelines (Trial)" has led to varying experiences in return policies across different retail formats, with brand counters generally supporting returns while small shops face challenges in accommodating such requests [1][3][4]. Group 1: Brand Counters - Most brand counters in major shopping malls allow for returns, with policies typically permitting returns within 7 days as long as the receipt and tags are retained [3][6]. - The return process at brand counters is generally efficient, with refunds processed immediately upon return [3]. - Some brands, like Uniqlo, offer a more extended return period of 30 days, contrasting with the stricter 7-day limit common among others [6]. Group 2: Small Shops - Small retail shops exhibit a more restrictive return policy, with many refusing returns unless there is a quality issue, leading to consumer frustration [4][5]. - A survey of 12 small clothing stores revealed that only 2 allowed returns within 7 days, while 9 outright refused [4]. - Consumers often feel pressured to provide reasons for returns and face pushback from staff, making the return experience uncomfortable [4][5]. Group 3: Refund Process - The refund process can be lengthy, with some consumers reporting waits of over 20 days to receive their refunds due to internal approval processes [5]. - Refunds are often contingent on the store's internal procedures, which can vary significantly from online shopping experiences where refunds are typically faster [5][6]. Group 4: Consumer Rights and Incentives - Consumers face additional challenges as returned items can lead to the loss of promotional benefits, such as coupons or loyalty points, which do not get refunded upon return [7][8]. - The inability to reuse promotional benefits after a return can deter consumers from making purchases, impacting overall sales [7][8]. Group 5: Merchant Concerns - Merchants express concerns about potential losses from returned items, including depreciation and increased management costs associated with handling returns [9]. - Some retailers fear that lenient return policies may encourage misuse by consumers, leading to a reluctance to adopt more flexible return practices [9]. - Experts suggest that clearer return policies could enhance consumer confidence and stimulate in-store purchases, benefiting overall retail performance [9].

Core Insights - The "Consumer Check" platform, developed by the China Consumers Association and supported by the State Administration for Market Regulation, has been launched for trial operation, enhancing the offline no-reason return policy for consumers [1] Group 1 - The "Consumer Check" platform has been operational for three months, increasing the number of offline no-reason return merchants to over 120,000 [1] - The coverage of the platform expanded from 6 provinces to 28 provinces, autonomous regions, and municipalities [1] - The categories of products eligible for no-reason returns include home appliances, clothing, and building materials, among others [1] - Over 78% of consumers have given positive feedback regarding the merchants listed on the platform [1]

Core Points - The implementation of a no-reason return policy for physical stores is crucial for boosting consumption and creating a harmonious consumer environment [1] - The "Consumption Check" platform, developed by the China Consumers Association and supported by the State Administration for Market Regulation, has recorded over 120,000 offline merchants offering no-reason returns since its trial launch on May 7 [1] - The platform's coverage expanded from 6 provinces to 28 within three months, and consumer satisfaction with the merchants listed exceeds 78% [1][4] Summary by Category - **Platform Development** - The "Consumption Check" platform has been operational since May 7, with over 120,000 offline merchants now included [1] - The number of provinces covered by the platform increased from 6 to 28 in three months [1] - **Consumer Engagement** - The platform allows consumers to search for merchants by region, name, or product category without needing to register [1] - Consumers can evaluate merchants' compliance with the no-reason return policy after in-store purchases [1] - **Impact on Consumption** - The no-reason return policy is seen as a key factor in resolving consumer disputes and enhancing consumer confidence [4] - The initiative is expected to drive consumption growth and improve brand reputation for honest merchants [4]

Core Insights - The "Consumer Check" platform, supported by the State Administration for Market Regulation and developed by the China Consumers Association, was launched for trial operation on May 7, 2025, providing a one-stop service for consumers to query offline merchants that offer unconditional returns [1] Group 1 - The platform has expanded its coverage from 6 provinces to 28 provinces, autonomous regions, and municipalities within three months of its trial operation [1] - The number of offline merchants listed on the platform has increased from over 70,000 to 120,000, covering various consumer categories such as home appliances, clothing, and building materials [1] - Over 78% of consumers who used the platform expressed positive evaluations of the merchants listed [1] Group 2 - Consumers can access the "Consumer Check" platform without registration by searching on WeChat or scanning a QR code [1] - The platform allows consumers to search for merchants based on region, company name, and product category, and they can set specific query conditions according to their needs [1] - After visiting a store, consumers can evaluate the merchants' fulfillment of their commitments through a satisfaction rating feature [1]

Core Viewpoint - The newly released "Beijing Offline No-Reason Return Commitment Guidelines (Trial)" allows physical stores to voluntarily commit to no-reason returns, aiming to enhance the offline shopping experience and protect consumer rights [1][2]. Group 1: Implementation of No-Reason Returns - The guidelines specify that physical store operators can tailor their no-reason return commitments, establishing clear conditions and procedures for implementation [2]. - The guidelines define the prerequisites for product condition and set boundaries against "fake purchases" and "malicious returns," promoting a structured and orderly approach to offline no-reason returns [2]. Group 2: Consumer Rights and Market Environment - Encouraging offline operators to voluntarily adopt no-reason return commitments addresses consumer needs and is essential for enhancing the competitiveness of physical retail [1][2]. - The initiative aims to create a win-win situation for both consumers and physical store operators, fostering a positive consumption environment and stimulating market vitality [2]. Group 3: Regulatory Oversight - Effective market regulation is crucial, with authorities expected to guide operators in fulfilling their commitments and addressing issues like false promises and malicious returns [2]. - The guidelines also encourage operators to establish mechanisms for resolving consumer disputes and to accept social supervision, ensuring that the no-reason return policy genuinely enhances consumer experience [2].