Core Viewpoint - The company, Xibei, acknowledges a significant gap between its production processes and customer expectations, committing to improve food preparation by shifting from centralized kitchen processing to on-site cooking in stores by October 1, 2025 [4][5]. Group 1: Changes in Food Preparation - Xibei will replace all dishes cooked with soybean oil to use non-GMO soybean oil [2]. - Children's meals will be adjusted to include freshly stir-fried beef rice and freshly made beef patties [2][3]. - The preparation of various dishes, such as fish fillets and pork dishes, will transition to on-site cooking [3][4]. Group 2: Commitment to Food Safety - The company is actively communicating with suppliers to shorten the shelf life of products while ensuring food safety and inventory turnover [5]. - Xibei emphasizes the importance of transparency and welcomes customer feedback for continuous improvement [5][7]. Group 3: Customer Engagement - The founder of Xibei, Jia Guolong, expresses a commitment to customer satisfaction, stating that the company will treat customers with utmost respect and transparency [5][7]. - Xibei invites customers to supervise the improvement measures and promises to keep them updated on changes [5][7].

Core Viewpoint - The company Xibei issued an apology on September 15, acknowledging a significant gap between its production processes and customer expectations, particularly in response to recent criticisms regarding the use of pre-prepared dishes in its restaurants [1][4]. Group 1: Company Response - Xibei plans to improve its food preparation methods by transitioning from centralized kitchen pre-processing to on-site cooking at its restaurants by October 1 [3]. - Specific changes include using non-GMO soybean oil for all dishes cooked with soybean oil, preparing children's beef rice dishes on-site, and switching from semi-finished pork chops to fresh pork ribs cooked at the restaurant [3]. - The company is actively communicating with suppliers to shorten product shelf life while ensuring food safety and inventory turnover [3]. Group 2: Background of the Incident - The controversy began on September 11 when influencer Luo Yonghao criticized Xibei for allegedly serving mostly pre-prepared dishes, calling it "disgusting" given the high prices [4]. - Xibei's founder, Jia Guolong, initially denied the claims and threatened legal action against Luo, asserting that the restaurant does not use pre-prepared dishes [4]. - Following media reports revealing the use of pre-processed ingredients in Xibei's kitchens, the company suspended kitchen tours to maintain food safety standards [5]. Group 3: Support and Public Perception - Despite the backlash, Yu Donglai, founder of the supporting company Pang Donglai, expressed confidence in Xibei's ability to address the issues and urged the public to help rather than harm the business [3][5]. - Jia Guolong acknowledged the need for transparency and indicated a willingness to learn from Pang Donglai's practices [3][5].

Core Viewpoint - Xibei has issued an official apology and announced adjustments to its food preparation processes to enhance customer experience and transparency, committing to implement these changes by October 1, 2025 [1][5][11]. Summary by Relevant Sections Adjustments to Food Preparation - All dishes using soybean oil will switch to non-GMO soybean oil [1][5]. - Children's meal beef rice will be prepared fresh in-store instead of using pre-made sauces [1][5]. - Children's beef patties will be made fresh on-site [1][5]. - Children's fish sticks will be made from fresh, whole fish, cooked on-site [1][5]. - Lamb skewers will be cut, skewered, and grilled fresh at the store [1][5]. - Pork chop dishes will use fresh pork ribs cooked on-site instead of semi-finished products [1][5]. - The meat in the flaky meat sandwich will be cooked fresh in-store [2][5]. - The shredded spicy chicken will be boiled fresh in-store [3][5]. - Oatmeal with pumpkin puree will be freshly cooked with real pumpkin slices added [4][5]. Customer Engagement and Transparency - The company is actively communicating with suppliers to shorten product shelf life while ensuring food safety and inventory turnover [5][11]. - Xibei encourages customers to provide feedback and suggestions for further improvements [5][11]. - The founder, Jia Guolong, emphasizes a commitment to transparency and customer satisfaction, stating that the company will learn from successful practices in the industry [5][11]. Impact of Public Discourse - The controversy began with a public statement by influencer Luo Yonghao, which led to a decline in customer traffic and revenue at Xibei locations [11]. - The incident has sparked broader discussions about the use of pre-prepared foods in the restaurant industry and the importance of consumer awareness regarding food preparation practices [12][15]. - Regulatory bodies are expected to enhance oversight of pre-prepared foods to ensure consumer rights and safety [17][18].

9月15日午间，西贝官微发布致歉信。西贝表示，为了满足广大顾客的需求，让顾客拥有更好的体验，西贝将尽可能把中央厨房前置加工工艺 调整到门店现场加工。 西贝表示2025年10月1日前，全国门店会陆续完成9条调整，包括儿童餐牛肉饼调整为门店现做牛肉饼；烤羊肉串调整为在门店现切、现串、 现烤；手撕椒麻鸡调整为生鸡在门店现煮。 全文如下： 随后罗永浩转发该微博并提出数个问题。 据媒体报道，9月12日晚，西贝连夜召开"1.8万名伙伴跟罗永浩之战"全员大会，贾国龙亲自出席了该会议。 据悉，此次"全员大会"目标主要是鼓舞员工，加油鼓气，扛住压力，服务好顾客。"把服务提升，把品质提升。"是前述会议关键词。 另外，在全员大会上，西贝宣布向一线员工发放500元补贴。据媒体报道，该项补贴已经到账，且西贝正在商讨进一步提升一线员工薪酬计 划。 背后是，门店受到"西贝预制菜"风波的舆论冲击，很多员工被网暴。一些门店甚至每天接到十几通辱骂电话。对贾国龙来说，稳定内部军 心，或许是当下最重要的事。 9月14日，西贝创始人、CEO贾国龙于当日凌晨在某微信群中发文提及了近期争议，并承认应对方式有误。"我应对方式有错，改。做饭的围 着吃饭的转， ...

Core Viewpoint - The company West B is making significant adjustments to its food preparation processes in response to customer feedback, aiming to enhance customer experience and ensure food safety by transitioning from centralized kitchen processing to on-site cooking by October 1, 2025 [1][11][15]. Summary by Sections Adjustments to Food Preparation - All dishes using soybean oil will switch to non-GMO soybean oil [1][11]. - Children's meal beef stew sauce will be prepared fresh at the store [2][11]. - Children's meal beef patties will be made fresh on-site [3][11]. - Children's meal cod fish sticks will be replaced with fresh-cut large yellow croaker, fried and grilled on-site [4][11]. - Grilled lamb skewers will be freshly cut, skewered, and grilled at the store [5][11]. - Pork chop with sauerkraut will use fresh pork ribs cooked on-site instead of semi-finished products [6][11]. - The braised meat in flaky meat sandwich will be prepared fresh at the store [7][11]. - Hand-shredded spicy chicken will be cooked fresh on-site [8][11]. - Oatmeal millet porridge will be freshly cooked at the store with added fresh pumpkin slices [9][11]. Customer Engagement and Transparency - The company expresses deep apologies for any confusion and emphasizes its commitment to food safety and compliance with national regulations [11][15]. - West B encourages ongoing customer feedback and aims to continuously improve its services [16][21]. - The founder, Jia Guolong, has committed to transparency and learning from industry best practices [16][21]. Public Reaction and Industry Context - The controversy began with a public statement by influencer Luo Yonghao, which led to a decline in customer traffic and revenue at West B locations [21][22]. - Discussions around "pre-prepared dishes" have raised consumer awareness regarding their right to know about food preparation practices [22][25]. - Regulatory bodies are emphasizing the need for transparency in the use of pre-prepared dishes in the restaurant industry to build consumer trust [26].

Core Viewpoint - Xibei has announced a series of changes in response to public criticism regarding the use of pre-prepared dishes, committing to improve food preparation practices by transitioning from central kitchen processing to in-store cooking by October 1, 2025 [1][3][4] Summary by Relevant Sections Company Response - Xibei's founder, Jia Guolong, issued an apology and acknowledged the need for improvement, stating that the company will adopt a transparent approach and learn from competitors [1][4] - The company plans to implement nine specific changes to its menu and food preparation methods by the deadline [3][4] Planned Changes - All dishes using soybean oil will switch to non-GMO soybean oil - Children's meals will be prepared on-site rather than using pre-prepared ingredients - Specific adjustments include: - Beef rice and sauce will be stir-fried in-store - Beef patties will be made fresh on-site - Fish will be cut and cooked fresh at the restaurant - Lamb skewers will be prepared fresh at the restaurant - Pork in sauerkraut will be cooked fresh - Various other dishes will also transition to fresh preparation methods [3][4] Market Reaction - The controversy has sparked increased interest in the pre-prepared food sector, with related stocks experiencing significant gains, such as Gai Shi Food rising over 10% [1]

Core Viewpoint - Xibei has issued an apology acknowledging the significant gap between its production processes and customer expectations, committing to improvements in response to customer feedback [2][4][6] Group 1: Apology and Commitment to Change - Xibei expressed deep regret for the inconvenience and concerns caused to customers and thanked those who provided feedback [2][4] - The company emphasized its adherence to strict food safety standards and relevant laws [2] - Xibei plans to implement several adjustments in its operations by October 1, 2025, to enhance customer experience [6][4] Group 2: Specific Changes to Menu and Operations - All dishes using soybean oil will switch to non-GMO soybean oil [6] - Children's meals will be prepared fresh at the store, including beef rice and beef patties [6] - Other menu items, such as fish sticks and lamb skewers, will also be made fresh on-site [6][4] - The company is working with suppliers to address concerns regarding food shelf life while ensuring safety [4][6] Group 3: Industry Reactions and Support - Yu Donglai, founder of Pang Donglai, expressed hope that the public would support Xibei in its efforts to improve rather than destroy the brand [9] - Yu acknowledged the challenges of running a business and encouraged rational understanding from the public [9] - Luo Yonghao responded to Yu, urging him to clarify the situation before being misled by others [10]

Core Viewpoint - The company, Xibei, issued an official apology and announced plans to improve customer experience by shifting food preparation from a central kitchen to in-store processing by October 1, 2025 [1][3][6]. Summary by Relevant Sections Customer Experience Improvements - Xibei aims to enhance customer satisfaction by adjusting its food preparation processes to be conducted on-site at stores [1][3]. - Specific changes include: 1. Switching to non-GMO soybean oil for all dishes cooked with soybean oil. 2. Preparing children's beef rice and sauce on-site. 3. Making children's beef patties fresh at the store. 4. Using fresh, whole fish for children's fish sticks, cooked on-site. 5. Preparing lamb skewers fresh at the store [3][4]. Food Safety and Quality Assurance - The company emphasizes its commitment to food safety and compliance with national regulations, stating that it is actively communicating with suppliers to shorten product shelf life while ensuring safety and inventory turnover [4][6]. Financial Impact and Customer Response - Following recent controversies, Xibei experienced a significant drop in customer traffic, with daily revenues falling by approximately 1 million yuan on September 10 and 11, and an estimated drop of 200,000 to 300,000 yuan on September 12 [6]. - The founder, Jia Guolong, acknowledged the impact of public criticism and expressed a commitment to transparency and improvement, stating that the situation has prompted the company to learn from competitors [6].

Core Viewpoint - The recent discussions surrounding "pre-prepared dishes" highlight consumer concerns regarding their right to know and the demand for improved food quality in the restaurant industry [1][5][9]. Group 1: Definition and Characteristics of Pre-prepared Dishes - Pre-prepared dishes are defined as meals made from one or more food products, processed industrially without preservatives, and requiring heating or cooking before consumption [2][11]. - The use of pre-prepared dishes can enhance operational efficiency in the restaurant industry, particularly in fast-food settings, by allowing for quick meal preparation [2][4]. Group 2: Safety and Nutritional Aspects - Fresh ingredients retain more nutrients, but pre-prepared dishes can still meet nutritional needs if produced and handled according to food safety standards [3]. - The safety of pre-prepared dishes is a concern, especially with smaller restaurants that may not ensure proper food safety, leading to a negative perception among consumers [5][6]. Group 3: Industry Practices and Consumer Rights - Many large chain restaurants utilize pre-prepared dishes due to safety regulations and cost efficiency, which can enhance customer experience by speeding up service [4][5]. - There is a call for clearer definitions and standards for pre-prepared dishes to improve consumer trust and ensure transparency in the food service industry [5][8][9]. Group 4: Regulatory Measures and Future Directions - Recent initiatives aim to promote the safe use of pre-prepared dishes in restaurants, ensuring consumers are informed about their use [10][14]. - Experts suggest that standardization, transparency, and innovation are crucial for the future development of the pre-prepared dish industry [8][9].

Core Viewpoint - The article discusses the controversy surrounding the use of pre-prepared dishes in the restaurant industry, highlighting the importance of consumer awareness regarding such practices [1]. Group 1 - Luo Yonghao stated that the owner of Hua Yu Hua has apologized, indicating that the issue can be considered resolved, as it was merely a side issue [1]. - The main focus remains on the necessity for restaurant companies to provide consumers with the right to know when pre-prepared dishes are used [1].