Core Points - The article highlights a case where Minsheng Bank provided exceptional customer service by accommodating an elderly client's request to change their registered mobile number through a home visit, demonstrating the bank's commitment to customer-centric service [1][2] - The bank's operational team assessed the situation and decided to offer door-to-door service to meet the client's needs while ensuring compliance with security protocols [1][2] Group 1 - The client, an elderly individual residing in a nursing home, was unable to visit the bank due to mobility issues and required a change of their registered mobile number [1] - Minsheng Bank's staff visited the nursing home to assist the client with the mobile number change, ensuring that all necessary identity verification and operational procedures were followed [2] - This service not only resolved the client's urgent need but also showcased the bank's flexibility and responsibility in providing tailored financial services to special customer groups [2] Group 2 - The bank plans to continue enhancing its service processes and customer experience by adhering to a customer-centric philosophy [2] - Minsheng Bank aims to create a warmer and more professional financial service environment through proactive listening and flexible service adjustments [2]

Core Insights - Oriental Selection (1797.HK) reported a total revenue of 4.4 billion yuan for the fiscal year 2025, with a net profit of 6.2 million yuan, recovering from a net loss of 96.5 million yuan in the first half of the fiscal year [1] - The gross margin for the continuing operations increased from 25.9% in fiscal year 2024 to 32% in fiscal year 2025, driven by the healthy development of self-operated products and live e-commerce [1] - The company emphasized its commitment to product quality and safety, aiming to become synonymous with quality in the industry [1] Revenue and Profitability - The total GMV (Gross Merchandise Volume) for self-operated products and live e-commerce business reached 8.7 billion yuan in fiscal year 2025, with self-operated products contributing approximately 43.8% of the total GMV [2][3] - The GMV from Douyin accounted for the majority, while the contribution from the Oriental Selection App increased from 8.4% in fiscal year 2024 to 15.7% in fiscal year 2025 [2] Product Development and Service Enhancement - Oriental Selection launched a total of 732 self-operated products in fiscal year 2025, up from 488 in fiscal year 2024, expanding its product range to include health foods, pet foods, and apparel [3] - The company has implemented a cold chain logistics system to enhance delivery services, which has effectively reduced transportation times [3] App and Membership Growth - The Oriental Selection App achieved a paid membership subscription of 264,300, with user satisfaction reaching a historic high of 98.7% [4] - The app has introduced various member benefits and features, including a community forum and book club, enhancing user interaction and experience [4] Future Outlook - The company plans to maintain high standards in product quality and expand its membership benefits, aiming to increase the active user base and registered members of the Oriental Selection App [6][8] - Oriental Selection is committed to building a comprehensive quality control system covering all stages of the product lifecycle, from raw material selection to sales [8]

Core Viewpoint - The company emphasizes a customer-centric approach by providing door-to-door financial services, particularly for vulnerable groups such as the elderly and disabled, enhancing accessibility and convenience in financial transactions [1][2]. Group 1: Service Initiatives - The bank's staff proactively reach out to elderly customers, offering to assist with social security card applications at their homes, demonstrating a commitment to personalized service [1]. - The bank has implemented a "green channel" and home service initiatives to address the challenges faced by special groups in accessing financial services [1]. Group 2: Customer Experience - Customers express appreciation for the convenience of home services, highlighting the positive impact on their experience and the emotional connection fostered by the bank's efforts [1]. - The bank's actions reflect a broader commitment to extending quality financial services beyond traditional branch locations, ensuring that assistance reaches those in need [2]. Group 3: Future Commitment - The bank plans to continue its mission of providing thoughtful services, aiming to reach more customers and enhance their experience with accessible financial care [2].

Core Points - The article highlights the exemplary customer service provided by the CCB Zibo Nanjing Road branch, showcasing their commitment to a customer-centric approach [1][2] - The branch's staff demonstrated quick decision-making and empathy by offering home service to an elderly customer in need, reflecting the bank's dedication to addressing special customer needs [1][2] Group 1 - The elderly customer faced difficulties due to his spouse's accident and the loss of a bank card, prompting immediate assistance from the bank staff [1] - The bank's staff took the initiative to visit the customer's home to facilitate the card replacement process, ensuring a smooth and efficient service [1] - The customer's gratitude and relief highlighted the positive impact of the bank's attentive service, reinforcing the importance of personalized customer care [1] Group 2 - The actions of the CCB Zibo Nanjing Road branch exemplify the bank's service philosophy of being "customer-centric," emphasizing the importance of understanding and responding to customer needs [2] - The bank aims to continue providing thoughtful and comprehensive services to alleviate customer concerns, demonstrating a commitment to maintaining high service standards [2]

Core Viewpoint - The article highlights the humanized service approach of the Bank of China in Yantai, emphasizing its commitment to customer care and community support during extreme weather conditions [1] Group 1: Customer Service Initiatives - The bank has established a "Laborer’s Harbor" area to provide a resting place for laborers, offering them a cool space to relax and hydrate during hot weather [1] - Staff members actively engage with customers, demonstrating empathy and care, as seen when a sanitation worker was invited to cool off inside the bank [1] Group 2: Emotional Connection with Customers - The interaction between bank staff and the sanitation worker illustrates how personalized service fosters emotional connections, making customers feel valued and appreciated [1] - The bank's efforts to create a welcoming environment contribute to building a strong relationship with the community, encouraging customers to return for both services and support [1]

Core Insights - Xu Zhijun is a key executive at Huawei, recognized for his significant contributions and leadership within the company, often overshadowed by more public figures like Ren Zhengfei and Yu Chengdong [3][5][6] - Xu has been part of Huawei's core leadership since the establishment of its board structure in 2010, holding various critical roles that have shaped the company's strategic direction [5][24] - His educational background is notable, transitioning from a specialized college to obtaining a PhD, which is rare in China's educational landscape, showcasing his dedication and capability [10][11] Group 1: Xu Zhijun's Background and Role - Xu Zhijun, born in 1967, began his education at a local college and later pursued advanced degrees at a prestigious institution, demonstrating exceptional academic achievement [8][10] - He joined Huawei in 1993, a time when the company was still relatively unknown, indicating his willingness to take risks and embrace challenges [10][11] - Over the years, Xu has held various leadership positions, including the head of the wireless business unit, where he played a crucial role in Huawei's international expansion [22][24] Group 2: Contributions to Huawei's Success - Xu was instrumental in the development and success of the C&C08 digital switch, which became a cornerstone product for Huawei, significantly boosting its market presence [12][15] - His leadership in expanding Huawei's market into Russia faced initial challenges, but through persistence and strategic partnerships, he helped establish Huawei as a key player in the region [19][22] - Under his guidance, Huawei's wireless business achieved remarkable growth, with overseas sales surpassing domestic sales for the first time in 2005 [22][24] Group 3: Leadership Style and Philosophy - Xu is known for his straightforward and candid management style, often challenging conventional wisdom and encouraging open communication within the company [26][27] - He promotes a culture of collective responsibility and accountability, emphasizing the importance of teamwork and shared success [28][30] - His approach to management includes a strong focus on performance and results, advocating for necessary organizational changes even in the face of employee dissent [32][34] Group 4: Strategic Vision and Future Outlook - Xu has been a driving force behind Huawei's innovation initiatives, including the establishment of the 2012 Lab, which focuses on long-term technological advancements [35][36] - His ability to identify and seize opportunities has been recognized by Ren Zhengfei, who describes him as a perceptive leader capable of navigating challenges [37][40] - As Huawei faces increasing external pressures, Xu's leadership is seen as critical in steering the company through turbulent times while maintaining its competitive edge [40]

近日，一个阳光暖暖的午后，建行东营胜利支行如往常一样忙碌。这时，一位年轻小伙脚步匆匆、神色 焦急地走进来，径直奔向大堂经理，脸上满是急切。 小伙急忙道出缘由，他的爷爷生病住院，急需一笔钱支付治疗费用，可爷爷的银行卡密码忘记了。偏偏 老人因病卧床，根本无法亲自到银行办理密码重置。"这可怎么办啊，我真的不知道该找谁帮忙了。" 小伙急得声音都有些颤抖。大堂经理见状，连忙安抚道："您先别着急，我们建行有专门针对这种特殊 情况的上门服务，一定帮您解决这个难题！" 听到这话，小伙紧锁的眉头才稍稍舒展。 随后，工作人员即刻前往老人家中。在进行人脸识别和指纹采集时，由于老人身体虚弱，总是难以保持 正确的姿势，配合起来有些困难。但工作人员没有丝毫不耐烦，一人蹲下不断调整设备角度，另一人则 轻声鼓励老人，还不时帮老人调整姿势，耐心安抚他的情绪。经过近半个小时的努力，终于成功完成了 认证工作，密码重置业务顺利办理完毕。 看着事情圆满解决，老人紧紧握住工作人员的手，眼眶湿润，激动地说："谢谢你们啊，还麻烦你们跑 这么一趟，建行的服务真是太贴心了！" 小伙也在一旁感激不已："太感谢你们了，本来我都愁坏了， 你们这一上门，可帮了我大忙！ ...

Core Points - The article highlights the exceptional customer service provided by the staff of CCB Jining Qushida Branch, who went above and beyond to assist an elderly customer in need [1][2] - The staff's actions exemplify the bank's commitment to a customer-centric service philosophy, especially in challenging conditions such as high temperatures [2] Summary by Sections Customer Service Initiative - An 84-year-old customer, Mrs. Xu, was unable to withdraw money due to forgetting her bank card password and was unable to visit the bank in person due to her health condition [1] - The customer service team promptly initiated a special service plan and visited her home despite the high temperature of 38°C [1] Interaction with the Customer - Upon arrival, the staff provided comfort and explained the process in simple terms, ensuring Mrs. Xu understood each step [1] - They completed the necessary procedures, including identity verification and password reset, while also ensuring the elderly customer was comfortable by adjusting the fan and offering water [1] Customer Satisfaction and Company Values - Mrs. Xu expressed her gratitude, highlighting the positive impact of the staff's efforts [1] - The bank emphasizes its dedication to serving special groups and aims to convey warmth and care through its services [2]

Core Viewpoint - The article highlights the importance of customer service in traditional banking, showcasing a specific instance where a bank employee provided exceptional service to a customer handling small change, emphasizing the bank's commitment to customer needs despite the rise of digital payment methods [1] Group 1: Customer Service - A middle-aged customer hesitated to deposit a large amount of small change at a bank branch, reflecting concerns about inconveniencing the bank [1] - The bank's customer service manager proactively assisted the customer, demonstrating a commitment to service by taking 30 minutes to sort and count the cash accurately, totaling 8,586.5 yuan [1] - Other customers present praised the bank's attentive service, indicating a positive perception of the bank's approach to customer interactions [1] Group 2: Banking Industry Trends - The article notes a significant decrease in the volume of small change transactions due to the rise of mobile payments, yet the bank continues to prioritize all customer needs, regardless of transaction size [1] - The bank's approach exemplifies the "customer-centric" philosophy, which serves as a competitive advantage in the context of the financial industry's digital transformation [1] - The case serves as a benchmark for service standards within the banking industry, highlighting the value of human touch in customer service [1]

Core Viewpoint - The article highlights the importance of customer service in the banking sector, showcasing how Agricultural Bank of China (ABC) in Jinan effectively addressed a customer's urgent needs, demonstrating a commitment to customer-centric service [1][2]. Group 1: Customer Interaction - A senior customer, Mr. Zhang, expressed gratitude for the assistance received from the bank staff in resolving his concerns regarding the replacement of his social security card [1]. - The bank's lobby manager proactively identified potential issues related to the customer's benefits and provided timely support [1]. Group 2: Service Efficiency - The bank staff efficiently coordinated with local government departments to ensure the customer's concerns were addressed, demonstrating effective inter-departmental collaboration [2]. - The entire process of card replacement and information confirmation was handled swiftly, reflecting the bank's commitment to high-quality service [2]. Group 3: Customer Satisfaction - Mr. Zhang's positive feedback, noted in the bank's guestbook, underscores the impact of attentive service on customer satisfaction [1]. - The article emphasizes that the bank's approach not only facilitated a business transaction but also fostered a sense of trust and warmth in customer relations [2].