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超越客服:当电商社区进化为“产品共创中枢”
Guan Cha Zhe Wang· 2026-01-21 02:23
Core Insights - The article discusses how leading brands are transforming user engagement from passive feedback to active co-creation, exemplified by Dongfang Zhenxuan's "Product Co-Creation Community" in its independent app [1][2][3] Group 1: User-Centric Transformation - The shift from traditional customer service feedback to deeper user involvement in product development is highlighted as a key challenge for brands [1][2] - Dongfang Zhenxuan's community aims to integrate users into the product lifecycle, allowing them to become active contributors rather than passive consumers [2][3] - This model signifies a transformation from merely collecting user demands to co-creating them, enhancing brand loyalty and trust [2][3] Group 2: Quality Control and Demand Radar - The community serves as a real-time quality control network, enabling users to act as "grassroots quality inspectors" [3][4] - Feedback from users can lead to immediate adjustments in product quality, preventing larger issues from arising [3][4] - The case of the "刺梨复合果汁气泡水" (Sour Pear Sparkling Juice) illustrates how user demand can directly influence product availability and decisions [4][5] Group 3: Organizational Culture and Role Redefinition - Dongfang Zhenxuan's approach requires a cultural shift within the organization, where product managers become active listeners and communicators with users [6][7] - The emphasis is on genuine interaction rather than mechanical responses, fostering a culture of trust and transparency [7][8] - This transformation leads to a more agile and open organizational structure, enhancing responsiveness to user feedback [6][7] Group 4: Building Emotional Connections - The community initiative transcends mere transactional relationships, fostering deeper emotional connections between users and the brand [8][9] - As users feel heard and respected, their relationship with the brand evolves from simple transactions to partnerships in co-creation [8][9] - Dongfang Zhenxuan envisions a trust-based community where both the brand and users collaboratively maintain product quality and brand reputation [8][9]
迈入“产品共创”新阶段,华为乾崑与阿维塔共同进驻工厂
Guan Cha Zhe Wang· 2026-01-20 09:45
Group 1 - The core viewpoint of the article highlights the strategic collaboration between Huawei and Avita, marking a transition from product development to practical implementation [1][3] - The partnership began in 2022, focusing on areas such as intelligent driving and smart cockpit, with significant product launches in 2023, including Avita 11 and Avita 12 [3] - The collaboration has now upgraded to phase 2.0 in 2024, expanding from single technology integration to deeper joint development and system collaboration [3] Group 2 - The newly unveiled Avita 12 is the first product resulting from the upgraded strategic partnership, featuring Huawei's latest "Four Laser" intelligent driving solution [5] - The Avita 12 includes systematic upgrades in perception hardware, chassis control, safety redundancy, and overall vehicle intelligence, showcasing a new design with a semi-open door handle for enhanced emergency response [5] - During a factory visit, executives from both companies engaged in production, calibration, and validation processes, with Huawei's CEO noting significant improvements in the overall completeness of the new Avita 12 compared to previous models [5]
甘源食品:公司始终践行全渠道发展战略,积极与各渠道开展密切合作
Zheng Quan Ri Bao Wang· 2025-10-29 09:43
Core Viewpoint - Ganyuan Food (002991) emphasizes its commitment to an all-channel development strategy, focusing on collaboration with various channels to explore diversified product cooperation opportunities [1] Group 1: Company Strategy - The company actively engages with different channels, leveraging its product innovation and rapid response capabilities to tailor solutions for specific customer characteristics and scenario needs [1] - Ganyuan Food customizes differentiated solutions for various channels, including KA supermarkets, membership stores, bulk systems, and instant retail [1] Group 2: Product Development - The company offers a range of products, from high-cost performance shared packages aimed at family consumption to innovative flavor single products catering to younger consumers' trial needs [1] - Ganyuan Food also provides small-sized portable packages suitable for instant consumption scenarios and collaborates with channels to develop exclusive flavor products [1] Group 3: Future Outlook - The company plans to continuously enrich its product cooperation channels and consumption scenarios, gradually transforming product advantages into channel competitiveness and enhancing channel recognition [1]
甘源食品(002991) - 2025年10月29日投资者关系活动记录表
2025-10-29 07:18
Group 1: Financial Performance - In Q3 2025, the company's revenue increased by 4.37% compared to the same period last year, driven by innovation in classic products and the introduction of new bean products [2] - The comprehensive gross margin for the first nine months of 2025 decreased by 0.63% year-on-year, primarily due to rising raw material costs [2] - The gross margin level improved in Q3 2025 compared to the same period last year, attributed to increased revenue scale and the formation of economies of scale in bean product production [2] Group 2: Product Development and Innovation - The company focuses on two strategic product categories: beans and flavored nuts, with successful launches of new products like green broad beans and jade beans [3] - Continuous product innovation and iteration plans are in place to expand market space and enhance brand value [3] - The company is developing differentiated flavored nut products through technological innovation, such as wasabi-flavored macadamia nuts [3] Group 3: International Expansion - The company is steadily expanding its overseas business, with a focus on Southeast Asia, and is entering new markets like Indonesia, Thailand, and Malaysia [4] - Localized product development is being pursued to cater to regional taste preferences, supported by the establishment of local teams and integration into local supply chains [4] Group 4: Cost Management and Efficiency - The company has strategically increased the sales expense ratio to support new product launches and overseas market expansion [5] - Future plans include optimizing the expense structure through refined budget management, focusing resources on high-quality channels and core products to reduce inefficient spending [5] Group 5: Channel Cooperation and Market Strategy - The company implements an omnichannel development strategy, collaborating closely with various channels to explore diverse product cooperation opportunities [6] - Tailored solutions are provided for different channels based on customer characteristics and scenario needs, enhancing channel competitiveness and recognition [6]
都市车界|京东“造车”真相:不碰制造,而要重塑汽车消费
Qi Lu Wan Bao· 2025-10-14 14:42
Core Viewpoint - JD.com has announced a collaboration with GAC Group and CATL to launch the "National Good Car," sparking speculation about JD.com's entry into car manufacturing, which the company quickly clarified it is not directly involved in manufacturing but focuses on consumer insights and exclusive sales [1][3]. Group 1: Collaboration Overview - The partnership is seen as a culmination of JD.com's ten-year strategy in the automotive sector, reflecting the ambition of internet platforms to reshape the traditional automotive industry [3]. - The collaboration involves three major players: JD.com (e-commerce), GAC Group (vehicle manufacturing), and CATL (battery technology), forming a notable "iron triangle" [4]. Group 2: Roles and Responsibilities - GAC Group is responsible for vehicle manufacturing, ensuring compliance with safety standards and providing a dedicated electric vehicle platform [5]. - CATL focuses on addressing "range anxiety" by supplying battery technology and supporting the battery swapping ecosystem [6]. - JD.com positions itself as an "ecosystem integrator," concentrating on user demand insights and sales channel operations, aiming to connect the entire production to service chain [6]. Group 3: Strategic Background - JD.com's interest in the automotive sector dates back to 2015 when founder Liu Qiangdong invested in NIO, leading to a systematic approach in the automotive industry, including launching a vehicle trading platform and establishing an independent automotive division [8]. - The company aims to redefine what consumers want in vehicles, leveraging user research to influence vehicle design and features [10]. Group 4: Advantages and Challenges - JD.com's strengths include vast consumer data and a comprehensive online sales network, with nearly 3,000 car service stores and over 40,000 partner stores nationwide [15]. - However, challenges exist in areas such as vehicle maintenance, test drive management, and after-sales service, where JD.com lacks experience [17][18]. Group 5: Business Model Comparison - JD.com adopts a different approach compared to other tech companies like Xiaomi and Huawei, focusing on an "ecosystem integration" model rather than direct manufacturing [20]. - This asset-light model may seem less risky but poses challenges in quality control and technological adaptation [21]. Group 6: Future Implications - The success of this collaboration will depend on various factors, including JD.com's ability to create a "car consumption ecosystem" that encompasses the entire customer journey from selection to after-sales service [23][24]. - If successful, JD.com could redefine the sales and service model in the automotive industry, making car buying as convenient as purchasing a smartphone [27].
寻找消费力 | 直播电商:矛盾型消费倒逼产业带提质
Bei Jing Shang Bao· 2025-05-27 06:07
Core Viewpoint - The live streaming industry is experiencing significant changes as consumer demands and perceptions evolve, leading to a more rational approach to purchasing decisions, emphasizing product quality, performance, and price balance [1][4][5]. Group 1: Consumer Behavior Changes - Consumers are becoming more rational and price-sensitive, focusing on product quality and practicality rather than impulsive buying [1][3]. - The age group of 31-40 years constitutes 55.14% of live streaming platform users, indicating that family-oriented consumers are a key audience [3]. - The majority of users on live streaming platforms have a monthly income between 5,000 to 15,000 yuan, with 30.43% earning between 10,000 to 15,000 yuan, suggesting that economic conditions significantly influence their purchasing behavior [3]. Group 2: Quality Expectations - Consumers are increasingly demanding higher quality products in live streaming, leading brands to collaborate with manufacturers to develop proprietary products [4][5]. - The focus has shifted from merely seeking low prices to considering a balance of quality, performance, and price in purchasing decisions [4][5]. Group 3: Impact of Information Transparency - The diversification and transparency of information sources empower consumers to make more informed decisions, as they can access product reviews and feedback from various platforms [9]. - The upcoming implementation of the "Live E-commerce Supervision Management Measures" in 2025 aims to clarify responsibilities within the live streaming ecosystem, enhancing consumer trust [9]. Group 4: Role of Social Media and Word-of-Mouth - Social media and word-of-mouth are becoming increasingly influential in consumer purchasing decisions, with the "grass planting economy" thriving as consumers share experiences and recommendations [10][11]. - Brands are shifting towards "grass planting marketing," collaborating with KOLs and KOCs to showcase product advantages and create emotional connections with consumers [11]. Group 5: Consumer Participation in Product Development - Consumers are becoming key players in product co-creation, with live streaming platforms facilitating real-time communication between brands and consumers [12][13]. - Brands that actively engage with consumers and incorporate their feedback into product development can enhance loyalty and market competitiveness [12][13].