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构建互利共赢的平台治理机制
Zhong Guo Jing Ji Wang· 2026-01-09 06:49
近日,市场监管总局、国家网信办联合发布《网络交易平台规则监督管理办法》(以下简称《办 法》)。《办法》的出台,对于规制内卷式竞争、构建互利共赢的网络交易平台治理机制,维护平台生 态系统中各方主体的合法权益,促进平台经济健康持续发展具有重要意义。 现行法律制度除了规定平台对平台内经营者违规行为采取处理措施应当公示外,就执行规则采取治理措 施的具体要求未作规定,实践中平台掌握尺度不一,存在平台内经营者正当申诉权益得不到保障的情 形。《办法》对此设置了相关制度,在一定程度上填补了法律空白。首先,平台对平台内经营者、消费 者采取处理措施时,应当告知其涉及相关的事实和作为处理依据的法律制度、平台规则等规定。平台内 经营者、消费者就处理措施申诉时,平台应当及时回应,作出公正判定。其次,在交易各方纠纷处理 中,《办法》规定平台应当合理设置举证责任及不诚信、滥用权利行为的识别机制。这意味着平台在保 障消费者权益、合理减轻消费者举证责任的同时,需要控制和识别恶意索赔、"薅羊毛"等不诚信交易行 为。 四、聚焦重点问题,维护平台内经营者的经营自主权 近年来,在经济增长速度放缓、消费动力不足的背景下,经营者之间的竞争激烈,党中央、国 ...
涉案近300亿元!金融“黑灰产”遭严打,警企协同共治
转自:国际金融报 "立案查处金融领域'黑灰产'犯罪案件1500余起,打掉职业化犯罪团伙200余个,涉案金额累计近300亿 元。"近日,公安部和金融监管总局举行新闻发布会,通报联合部署开展金融领域"黑灰产"违法犯罪集 群打击工作举措成效情况,公安部经济犯罪侦查局局长华列兵披露了上述数据。 《中国金融黑灰产治理研究报告》数据显示,2025年一季度金融"黑灰产"规模已突破2800亿元,较2023 年增长约40%。其中,以非法代理维权为典型的违法活动,正借助流媒体平台的传播优势加速扩张,呈 现出隐蔽性、针对性、暗示性与复杂性交织的特征。 这些黑灰产组织通过引流获客、社群运营、伪造证据、恶意投诉、舆论操控、隐匿事实等系统化运作手 段实施欺诈,导致金融市场秩序严重紊乱。以2024年为例,全国消协组织受理的金融保险类投诉量同比 激增13.4%,黑猫投诉平台上金融类投诉量突破70万笔,其中因非法代理维权引发的恶意投诉占比居高 不下,凸显问题严峻性。 金融"黑灰产"之所以蔓延不止,一方面是"黑灰产"团伙利用AI伪造、虚拟设备、动态IP等技术手段,不 断翻新反侦测与伪造手法,现有的防御体系面临持续性挑战;另一方面是行业间"数据孤 ...
护航“十四五” 奋进新征程
Xin Lang Cai Jing· 2025-12-25 23:32
(来源:南湖晚报) "协同共治"护校园安全。构建政府、学校、家庭、社会"四位一体"工作体系。2025年全市涉学生交通事 故亡人数同比下降62.5%。全省校园安全工作现场会在嘉兴召开,嘉兴成为全省唯一入围全国家校社协 同育人实验区的地级市。 秉持执法为民 法治底色充满温度 嘉兴公安坚持和发展新时代"枫桥经验",牢固树立韧性治理理念,推进刚柔并济的执法规范化建设,让 法治既有力度也有温度,获评"全省公安机关执法质量优胜单位"。 "民声一键办"连心解难。贯通12345、110、基层智治综合应用三方平台,组建72支即时响应队伍,推 出"民声一键办"市场版、涉外版、网络版等场景,引入共享法庭、家事一类事联动等机制。改革以来, 12345接报诉求总量同比下降17.8%,"民声"事项现场办结率90%,应急联动18个部门中有16个部门的 涉"民声"诉求降幅在30%以上。 转自:南湖晚报 线上线下一体集成跨部门22个驾驶证学考事项,实现"一网学考、一站学考",近两年服务19.6万余名群 众,保持"零投诉"。 让企业感觉更安心。全省率先出台助企、惠企、安企"20项措施",推出"助企安嘉"平台,为企业提 供"一站式"安全服务。破获 ...
四牌楼街道刷新民生服务速度 干部下沉解难题 数字赋能促善治
Zhen Jiang Ri Bao· 2025-12-23 23:29
Core Viewpoint - The article highlights the implementation of a community governance model in the Jiangbin New Village, focusing on grassroots engagement and digital empowerment to address residents' needs effectively [1][2][3][4] Group 1: Community Governance Model - The "1+10+N" model involves each "党员中心户" (Party member center household) linking with 10 Party members, who in turn connect with multiple residents, creating a comprehensive grassroots governance structure [2] - Local volunteer organizations, such as "江东大妈" and "滨江自治理事会," have been empowered to mediate disputes and resolve community issues, successfully addressing over 2000 cases of neighborly conflicts and property challenges [2] Group 2: Active Service and Engagement - Community leaders are assigned to specific neighborhoods, establishing regular meetings and a "115" work mechanism, which mandates weekly community presence and quick response times to residents' issues [3] - A total of 312 community issues, such as blocked drains and non-functional streetlights, have been resolved through a structured approach that emphasizes local problem identification and resolution [3] Group 3: Digital Empowerment - The establishment of a smart operation command center allows for real-time monitoring and management of community needs, enhancing communication and service delivery [4] - The "江滨小管家" WeChat mini-program has been launched, offering various services and achieving a 100% response and resolution rate for 229 reported community issues [4]
飞天茅台涨回1500元关口,经销商:一天内上调了4次价格
Group 1 - Guizhou Moutai (600519) has recently implemented a volume control policy, which includes short-term relief measures and long-term structural reforms [1] - In the short term, Moutai will stop issuing all products to distributors until January 1, 2026, to alleviate financial pressure on distributors during a tight cash flow period [1] - For long-term structural reforms, Moutai plans to significantly reduce the quota for non-standard products in 2026, aiming to decrease the supply of products that reduce profit margins in distribution channels [1] Group 2 - The price of Moutai's Feitian product has shown significant fluctuations, with the wholesale reference price for 53-degree 500ml Feitian Moutai rising to 1500 yuan per bottle on December 13, 2025, after a previous drop below the guidance price of 1499 yuan [1][2] - Since June 11, 2025, the retail price of Feitian Moutai has been on a downward trend, breaking key psychological price points, including falling below 2000 yuan, 1900 yuan, and eventually below 1600 yuan by the end of November [2] - Moutai management has reached an agreement with major e-commerce platforms like JD and Alibaba to integrate into Moutai's distribution ecosystem and combat unfair competition [2] Group 3 - As of December 12, 2025, Guizhou Moutai's stock price closed at 1420.65 yuan per share, with a total market capitalization of 1779 billion yuan [3][4] - The company is actively working with major online platforms to establish a green disposal channel for counterfeit infringement information, collaborating with market regulatory authorities for coordinated governance [3]
新华解码|提升网络交易平台产品和服务质量 市场监管总局等部门部署这些新举措
Xin Hua She· 2025-12-12 16:32
Core Viewpoint - The new guidelines issued by the Market Regulation Administration aim to enhance the quality of products and services on online trading platforms, addressing issues such as product authenticity, service standardization, and consumer rights protection, thereby promoting sustainable development of the platform economy [1][2]. Group 1: New Measures - The guidelines establish a quality closed-loop system connecting supply, operation, regulation, and consumption, shifting the platform economy focus from "scale expansion" to "quality improvement" [1]. - Emphasis is placed on product innovation and service standardization at the supply end, while the operational end strengthens the responsibilities of platforms and operators for quality control [1]. - Regulatory innovations are introduced to enhance effectiveness, ensuring that violations are effectively addressed, and consumer rights protection is optimized [1]. Group 2: Key Features - The guidelines highlight three notable characteristics: 1. Technological empowerment, supporting platforms in using technology to enhance consumer experience and improve regulatory precision through big data and AI [2]. 2. Focus on emerging business models, particularly live commerce, with specific mechanisms for product selection, training requirements, and a "blacklist" system to ensure quality and safety [2]. 3. Strengthened collaborative governance, involving multiple stakeholders such as platforms, industry associations, and consumer organizations to create a comprehensive regulatory framework [2]. Group 3: Addressing Consumer Concerns - The guidelines propose measures to ensure product authenticity by cracking down on counterfeit goods and implementing quality safety verification systems, allowing consumers to shop with confidence [3]. - Improvements in online service standards and after-sales support are emphasized, including dedicated hotlines for elderly consumers and mechanisms for quick resolution of issues [3]. - The dual approach of development and governance aims to transform online trading platforms from "large quantity" to "high quality" [3]. Group 4: Governance and Regulation - Introduction of a "product digital passport" initiative to enhance quality safety verification and traceability, allowing consumers to verify product authenticity [4]. - Development of a national quality safety monitoring and early warning platform to proactively manage risks rather than reactively address violations [4]. - A comprehensive quality management strategy is outlined, focusing on different requirements for platforms, operators, and live commerce to collectively enhance product and service quality [4]. Group 5: Requirements for Platforms and Operators - Platforms are required to enforce strict entry and listing audits, utilizing digital and AI technologies for daily management and incorporating credit regulatory data into their operational decisions [5]. - Operators are encouraged to establish comprehensive quality control systems from supplier management to quality traceability and recall processes [5]. - For live commerce, guidelines suggest creating a "quality first" product selection mechanism and enhancing the quality training of hosts, alongside establishing a blacklist system [5].
多部门联合发力提升网络交易质量 全链条筑牢消费安全防线
Core Viewpoint - The "Guiding Opinions on Improving the Quality of Products and Services on Online Trading Platforms" aims to shift the platform economy from "scale expansion" to "quality enhancement" by addressing consumer demands for genuine products, good services, and guarantees [1][2]. Group 1: Quality Control Measures - The guiding opinions emphasize a full-chain quality control approach, integrating supply, operation, regulation, and consumption to create a quality closed loop [2][3]. - Key measures include focusing on product innovation and service standardization at the supply end, enhancing platform and operator responsibilities at the operational end, innovating regulatory methods for efficiency, and optimizing consumer rights protection [2][3]. Group 2: Technological Empowerment and New Business Models - The opinions highlight three new features: technological empowerment, focus on emerging business models, and collaborative governance [3]. - Platforms are encouraged to utilize technologies like 3D modeling and AR/VR to enhance consumer experience and to leverage big data and AI for more precise regulation [3]. Group 3: Consumer Protection Initiatives - The guiding opinions address three major consumer concerns: ensuring authenticity of products, improving service quality, and providing guarantees for consumer rights [3][4]. - Measures include strict actions against counterfeit products, establishing quality safety codes, enhancing online service standards, and creating rapid dispute resolution channels [3][4]. Group 4: Implementation Pathways - The opinions outline pathways for implementation, emphasizing the need for quality collaboration in supply chains, innovative quality management models, and guidance for new business models [4][5]. - Specific initiatives include promoting uniform quality standards for online and offline products, encouraging platforms to appoint chief quality officers, and establishing quality-oriented training mechanisms for live commerce [4][5]. Group 5: Regulatory Enhancements - The Central Cyberspace Administration of China has intensified actions against false advertising and other irregularities in online transactions, focusing on three areas to strengthen platform responsibilities [5][6]. - The Ministry of Industry and Information Technology plans to revise the Electronic Certification Service Management Measures to enhance regulatory clarity and promote high-quality development in the certification industry [6][7]. Group 6: Targeted Strategies for Quality Improvement - The guiding opinions propose targeted strategies for three main entities: online trading platforms, internal operators, and live commerce practitioners [7]. - The focus is on enhancing quality management levels, establishing comprehensive quality control systems, and implementing a blacklist system for live commerce to ensure quality is prioritized [7].
多部门联合出台指导意见,全链条推动网络交易平台质量升级
Xin Jing Bao· 2025-12-12 10:21
Core Viewpoint - The recent "Guiding Opinions on Improving Product and Service Quality of Online Trading Platforms" aims to address quality issues in online transactions and shift the platform economy from "scale expansion" to "quality enhancement" [1] Group 1: Key Highlights of the Guiding Opinions - The document emphasizes the use of technology, encouraging the application of 3D modeling, AR/VR, and big data for improved consumer experience and precise regulation [2] - It focuses on new business models like live commerce, clarifying selection mechanisms, training for hosts, and implementing a "blacklist" system [2] - The guiding opinions promote collaborative governance, defining responsibilities for regulatory bodies while encouraging participation from platforms, industry associations, and consumer organizations [2] Group 2: Specific Measures for Consumer Protection - The document proposes measures to combat counterfeit products and false labeling, implement quality safety verification, and enhance online service standards [2] - It includes establishing rapid dispute resolution channels and promoting mechanisms like "prior reconciliation" and "one-click evidence submission" for consumer rights protection [2] - The core logic of the guiding opinions is to drive development and governance simultaneously, focusing on activating quality supply and enhancing internal quality improvement cycles [2] Group 3: Governance and Regulatory Enhancements - The governance aspect emphasizes strong regulation and fairness, aiming to eliminate obstacles to high-quality development [3] - It introduces a "product digital passport" initiative for quality safety verification in key product areas, creating a full-chain traceability mechanism [3] - The establishment of a national industrial product quality safety monitoring and early warning platform will utilize big data and AI for comprehensive regulation [3]
人民日报:公益诉讼迎来专门立法
Ren Min Ri Bao· 2025-11-26 01:05
Core Viewpoint - The draft of the "Public Interest Litigation Law" aims to establish a legal framework for public interest litigation in China, enhancing the protection of national and social public interests through clearer regulations and procedures [4][5][6]. Group 1: Legislative Developments - The draft law is a significant step in the evolution of public interest litigation, transitioning from pilot programs to a comprehensive legal framework [5]. - It specifies 14 areas of public interest protection, including ecological environment, food safety, and cultural heritage, while also allowing for the inclusion of new areas as needed [6][12]. Group 2: Investigation and Evidence Collection - The draft law strengthens the investigation and evidence collection process, granting prosecutors the authority to gather evidence and conduct inquiries [7][9]. - It includes provisions to ensure compliance from entities and individuals during investigations, imposing penalties for obstruction [8][9]. Group 3: Pre-Litigation Procedures - The draft emphasizes pre-litigation procedures, encouraging administrative agencies to rectify issues before formal litigation is initiated [10][11]. - It outlines the process for issuing pre-litigation recommendations, aiming for high compliance rates and effective resolution of public interest issues [10][11]. Group 4: Collaborative Governance - The draft promotes a collaborative governance model, integrating administrative enforcement with criminal justice and public interest litigation to enhance regulatory effectiveness [12]. - It encourages public participation in protecting national and social interests, fostering a cooperative environment among various stakeholders [13].
推动城市治理智慧化精细化(专题深思)
Ren Min Ri Bao· 2025-11-24 22:31
Core Insights - The article emphasizes the importance of integrating smart and refined governance in urban management to enhance efficiency and public service quality [1][2][3] Group 1: Smart Governance - Smart governance leverages technologies such as big data, cloud computing, and the Internet of Things to improve urban operational efficiency and public service quality [1][2] - The complexity of modern cities necessitates smart governance to address high-frequency, unexpected, and cross-domain challenges [2] - Smart governance provides multi-source data, algorithm analysis, and dynamic feedback mechanisms, enabling precise judgment and rapid response [2][3] Group 2: Refined Governance - Refined governance focuses on scientific management and human-centered care, ensuring that governance processes are detailed and equitable [1][2] - The goal of refined governance is to enhance the sense of gain, happiness, and security among the populace [1][4] - By breaking down governance into smaller units, refined governance aims to create a warmer and more precise approach to urban management [2][4] Group 3: Digital Transformation - Digital transformation is essential for enhancing systemic governance capabilities, breaking down departmental barriers, and creating an efficient urban governance system [3] - The establishment of a unified digital platform is crucial for data integration and effective collaboration in urban governance [3] - Examples include the integration of over 4.5 billion data points in cities like Foshan to improve responsiveness to public needs [3] Group 4: People-Centric Approach - The governance model must prioritize the needs and expectations of the people, ensuring that urban development benefits all citizens [4] - Data-driven approaches are being utilized to identify public service needs and enhance community governance [4] - Initiatives like Shanghai's platform for collecting public suggestions aim to incorporate citizen input into urban planning [4] Group 5: Collaborative Governance - Collaborative governance is essential for effective urban management, requiring participation from various stakeholders [5][6] - The establishment of mechanisms for public participation in decision-making processes enhances governance effectiveness [6] - Examples include community consultation initiatives in Beijing that integrate citizen feedback into governance strategies [6]