责编：张晓楠 审核：刘立纲 航班截载时间是停止办理值机、行李托运的最后期限。不要小瞧缩短的这5分钟，需要对机场地面运行 效率进行"极限施压"与成功验证。大连机场全流程联动、多部门协同，系统优化自助值机利用率以及安 检排队模式，有效缩短旅客排队等候时间。全面优化服务保障流程，增设"急客"安检通道，优化畅通行 李保障流程，压缩机场地面运行效率。目前在大连机场，95%的国内经济舱旅客乘机手续排队时间少于 8分钟，95%的国内航班旅客安检等候时间不超过12分钟，进港航班第一件行李旅客平均等候时间少于5 分钟，最后一件行李旅客平均等候时间不超过15分钟。 此外，对服务设施进行升级改造，增加候机面积2700余平方米，设立大连市"两站一场"首个规范性网约 车乘降站，完成无障碍设施、母婴室、停车场、自助值机迁移等升级改造项目，启用"阳光助残志愿服 务驿站"和"童梦飞行屋"。同时，设立131个服务监督电话和意见建议渠道，及时回应旅客诉求。 本报讯 记者吕丽报道 从11月18日零时起，大连机场国内出港航班值机手续截载时间由"航班计划起飞前 40分钟"缩短至"航班计划起飞前35分钟"。这一变化将进一步提升旅客的出行体验，为办理值机 ...

Core Viewpoint - Guomai Culture (301052) is currently focusing on service assurance work, aiming to optimize product performance and improve service processes to enhance market recognition and create more opportunities for future business development [1] Group 1 - The company is concentrating resources on service assurance [1] - Continuous optimization of product performance is a priority [1] - The goal is to establish high-quality application demonstrations in every deployed unit [1]

Core Insights - The restaurant industry appears robust but faces significant challenges, with over one million new establishments opening annually and a closure rate of 60% [1] - To thrive in this competitive environment, restaurants must innovate in three key areas: menu development, service enhancement, and brand building [1] Menu Innovation - Successful menu innovation is based on deep market and customer insights, focusing on unique dishes rather than copying popular trends [3] - Incorporating regional specialties, modernizing traditional recipes, and aligning with health trends (e.g., low-fat, vegetarian options) are effective strategies [3] - Regularly updating the menu and offering seasonal items can maintain customer interest, while ensuring new dishes align with the restaurant's overall theme and target audience [3] Service Optimization - Service quality is a critical competitive factor, with a focus on personalized, human-centered service rather than just standardized processes [6] - Enhancements can be made through physical layout improvements and comprehensive staff training to foster empathy and service awareness [6] - Implementing customer feedback mechanisms and engaging with customers through loyalty programs can strengthen customer relationships [6] Brand Building - Effective brand building involves defining the restaurant's positioning, identifying target customers, and establishing core brand values [8] - Utilizing visual design, marketing campaigns, and word-of-mouth strategies to communicate the brand image is essential [8] - In the age of social media, leveraging platforms for content marketing and storytelling can significantly enhance brand visibility and reputation [8] Conclusion - The restaurant industry must embrace change to seize opportunities, focusing on menu innovation, service optimization, and brand building to stand out in a competitive market [9]