酒店业

Search documents
保洁员调包游客港币续:嘉佩乐酒店称未达成一致,当事人发声
Nan Fang Du Shi Bao· 2025-05-08 11:13
Core Points - The incident involving the Hainan Capella Hotel's cleaning staff swapping out a tourist's Hong Kong dollars has garnered significant attention [1][2] - The hotel issued a second apology on May 8, acknowledging the pain and anger of the affected tourist, Ms. Duo, and stated that they are willing to assume legal responsibility within the prescribed limits [2][3] - The hotel has faced criticism for its management practices and has been accused of evading responsibility in its public statements [2] Summary by Sections - **Incident Overview** - Ms. Duo reported that during her stay at the Capella Hotel in July 2024, 19 banknotes of HKD 1,000 were swapped by a cleaning staff member, leading to her being detained in Macau for possessing counterfeit currency [3] - The court sentenced the perpetrator to 18 months in prison and a fine of HKD 5,000 [3] - **Hotel's Response** - The hotel expressed understanding of Ms. Duo's situation and reiterated its commitment to improving management processes following the incident [2] - The hotel stated that it has made efforts to negotiate with Ms. Duo regarding her demands, which include selling her liquor brand in the hotel and assisting in clearing her name in Macau [2] - **Public Reaction** - Following the hotel's latest statement, Ms. Duo shared screenshots of her communications with the hotel on social media, claiming that the hotel has been inconsistent in its responses [2] - Public comments on social media indicate skepticism regarding the hotel's intentions and the proposed collaboration to sell Ms. Duo's liquor brand [2]
酒店业“五一”成绩单:多家酒店集团连日满房,入境游客流激增
2 1 Shi Ji Jing Ji Bao Dao· 2025-05-07 10:10
21世纪经济报道记者 张赛男 上海报道 文旅市场的火热也带动了酒店行业,多家酒店集团数据显示,旗下酒店连日满房。 有意思的是,同程旅行报告还显示,今年"五一"假期,高星级酒店预订热度强于低星,进一步佐证 了"城市大休闲、乡村微度假"的假期旅行特征。数据显示,四星级酒店预订热度同比增长54%,五星级 酒店预订热度同比增长28%。与此同时,低星级酒店预订热度同比增长24%。面对长线游的超高热度, 不少消费者临时选择了周边游,包含高品质住宿及玩乐套餐的优质周边游的预订热度在"五一"假期出现 3位数的上涨。 据华住集团数据,今年华住旗下酒店在"五一"假期总接待人次近630万,是去年同期的1.3倍。"五一"假 期期间,酒店整体的入住率超84%,和去年同期相比微增约1个百分点。入住高峰时段出现在5月1日-5 月3日,这3日酒店平均入住率高达97%,其中,5月2日当日酒店整体入住率达到了103%,满房酒店数 量超9600家,出租率90%以上的门店超1万家。 另外值得注意的是,入境旅游市场的火热也为酒店业打开了新局面。假期期间,华住集团累计接待外宾 人次超4.3万,是去年同期的1.75倍。4月30日-5月4日期间,锦江酒店( ...
在岸人民币盘中大涨近600点;节后足金饰品报价重回“千元”丨金融早参
Sou Hu Cai Jing· 2025-05-06 23:40
Group 1 - China's macroeconomic policies will become more proactive, aiming for a GDP growth target of around 5% by 2025, with a strong start in Q1 2025 showing a 5.4% year-on-year growth [1] - The positive economic outlook is expected to boost market confidence, particularly in sectors closely related to macroeconomic performance such as finance, infrastructure, and consumption [1] - The People's Bank of China and other financial regulatory bodies will introduce a comprehensive financial policy package to stabilize the market and manage expectations [2] Group 2 - The onshore RMB appreciated significantly, rising nearly 600 points to its highest level since November 2024, closing at 7.2169 against the USD, which is seen as a stabilizing factor for the financial market [3] - During the May Day holiday, UnionPay and NetUnion processed 23.439 billion payment transactions amounting to 7.64 trillion yuan, reflecting a year-on-year increase of 20.49% in transaction volume and 3.21% in value [4] - The significant growth in payment transactions from foreign visitors during the holiday indicates a strong recovery in domestic consumption and enhances the attractiveness of China's tourism market [4] Group 3 - Following the May Day holiday, international gold prices surged, with COMEX gold reaching $3,390 per ounce and spot gold surpassing $3,380 per ounce, reflecting increased demand for safe-haven assets amid global economic uncertainties [5] - The rise in gold prices is expected to benefit gold-related companies, enhancing their performance expectations, although it may pressure profit margins for jewelry brands unless they can maintain pricing power [5]
今年“五一”假期华住集团旗下酒店接待近630万人次 同比增长三成
news flash· 2025-05-06 10:23
5月6日,记者从华住集团获悉,2025年"五一"假期期间(5月1日至5月5日),该集团旗下酒店总接待人次 近630万,是2024年同期的1.3倍;酒店整体的入住率超84%,和2024年同期相比微增约1个百分点。其 入住高峰时段出现在5月1日至5月3日,这三日酒店平均入住率达97%。其中,5月2日当天的酒店整体入 住率达103%,满房酒店数量超过9600家,入住率90%以上的门店超1万家。(上证报) ...
莫让“趁节欺客”给消费者添堵(民生观)
Ren Min Ri Bao· 2025-05-05 21:49
酒店经营者应该认识到,宰客模式无异于杀鸡取卵。短期暴利或许能让个别商家尝到甜头,但长远来 看,行业口碑受损、游客流失的代价,远非一时涨价所能弥补。浙江杭州"小扣百货"40多年来拒绝供应 商推荐的高利润假冒伪劣产品;湖北荆门一家无名理发店坚持6元理发20多年不涨价……诚信经营之 下,顾客自然会投出信任的一票,给予更为丰厚的市场回馈。 遏制趁着节假日毁约涨价的乱象,不能仅靠商家自觉,还要以硬手段加软引导,筑牢法律底线、优化平 台管理,多方共同发力,构建起长效治理机制。 相关部门要加强监管,严惩违约涨价行为。近期,全国多地市场监管部门发布通知通告,要求住宿业经 营者规范市场价格行为,严禁在电商平台等渠道预订房间订单生效后单方面毁约或擅自提价。此外,建 议加大处罚力度,对违反者处以罚款、整顿甚至停业。同时,进一步明确涨价上限,如参考日常价格设 定节假日涨幅红线,防止价格失控。畅通投诉渠道,降低消费者维权成本,对恶意违约商家实施"黑名 单""红黑榜"等制度,让失信者在市场寸步难行。 商家恪守诚信、政府严格执法、消费者勇于维权,共同守护旅游市场的健康生态 "五一"假期,旅游市场再次迎来消费热潮。然而,酒店临时毁约涨价事件 ...
五一长假结束后的新一周,也是美国人将感受到特朗普再次伟大的新一周
Sou Hu Cai Jing· 2025-05-05 09:35
美国关税炸弹将引爆:贸易战冲击波终于将传导到美国消费端,本周起数百亿美元商品新增关税将直接推高美国零售商品价格。 500万美国学生贷款借款人重启噩梦:特朗普终止持续五年多的联邦学贷暂停还款政策。午夜钟声敲响时,美国催收公司将立即恢复扣工资和截留退税还贷 款。 美国港口与货运业为大规模裁员潮做好准备:美国进口商为避关税砍订单→美国集装箱吞吐量暴跌→美国码头班次锐减→美国小型货运公司开始倒闭,接下 来的连锁反应是:美国仓储临时工和零售理货员将是下一波裁员受害者。 美国联邦裁员雪球越滚越大:DOGE 对联邦政府机构的"优化重组"已裁撤数千岗位,新一轮裁员将波及从美国航空邮政人员到美国农业部监察员的各个领 域。 美国廉价劳动力被迫转入地下:美国国土安全部和 ICE 移民局不仅抓捕无证的非法移民工人,还根据新的"窝藏罪"政策拘留其配偶、子女甚至房东、法官。 依赖此类劳动力的美国行业——农产品、酒店业、建筑业——正在经历员工流失与价格飙升的双重打击。 美国通胀+失业=滞胀陷阱正在成型:美国关税推高物价的同时,美国裁员潮削减家庭收入。美联储既不能印码头工人也不能印西红柿,因此降息也就无从 谈起,政策枷锁遭遇CPI飙升,按照 ...
亚朵住客遇电梯“惊魂”! 枕头卖爆却服务缺位?
Xin Lang Cai Jing· 2025-05-04 11:46
Core Viewpoint - Atour, a hotel brand that has shifted towards selling pillows, is facing significant service and hygiene complaints from customers, indicating a decline in its reputation and service quality [2][4][6]. Group 1: Service Issues - Customers reported serious service failures during their stays, including being trapped in malfunctioning elevators without assistance and experiencing poor room conditions [2][6]. - Complaints about hygiene were prevalent, with guests finding dirty mirrors, water stains, and used toiletries in their rooms [6][8]. Group 2: Business Model Shift - Atour's retail business, primarily focused on selling pillows, has seen rapid growth, with a projected increase of 127.7% year-on-year in 2024 [4][13]. - The company is transitioning to a "light asset operation" strategy, increasing franchise hotels while reducing self-operated properties, which has led to a significant expansion in its hotel network [9][12]. Group 3: Financial Performance - Despite the decline in customer experience, Atour's revenue from franchise hotels increased by 53.3% to 4.15 billion yuan, while revenue from self-operated hotels decreased by 16.4% to 700 million yuan [12]. - The average daily room rate for Atour hotels fell by 5.8% to 437 yuan in 2024, reflecting challenges in maintaining pricing power in a competitive market [12][13]. Group 4: Retail Growth and Marketing - Atour's retail segment, particularly its pillow sales, has become a significant revenue driver, contributing 30% to total income in 2024, with expectations of at least 35% growth in 2025 [13][15]. - The company has heavily invested in marketing, with expenses reaching 970 million yuan, which has impacted profit margins [15].
光大证券:非农暂时稳定 缓和市场衰退担忧
智通财经网· 2025-05-04 03:15
2025年5月2日,美国劳工部公布2025年4月非农数据:新增非农就业17.7万人,预期13.0万人,前值由 22.8万人修正至18.5万人;4月失业率4.2%,预期4.2%,前值4.2%;平均时薪同比升3.8%,预期升3.9%,前 值升3.8%。 核心观点: 2025年4月美国新增就业回落,但高于市场预期。从结构看,关税扰动下零售业、休闲酒店业就业转 弱,显示美国经济承压,但4月运输和仓储行业新增就业大幅回升,部分对冲了关税对就业数据的影 响,或因美国厂商在对等关税生效前赶工而大量招聘人员,持续性存疑。结合本次非农数据的结构与被 下修的前值,美国就业市场压力依然存在。 智通财经APP获悉,光大证券发布研报称,尽管美国经济承压,但高于预期的非农数据减弱了市场对美 国经济衰退的担忧,美联储或保持更多耐心。从就业数据看,尽管后续就业数据或有转弱风险,但就4 月数据本身而言,失业率未有抬升,以及新增就业17.7万人的读数并不差,短期内美联储或继续保持观 望,尚在等待经济转弱的更多信号。 以下为研报核心观点 事件: 展望看,从就业数据看,尽管后续就业数据或有转弱风险,但就4月数据本身而言,失业率未有抬升, 以及新增就 ...
2025年4月美国非农数据点评:非农暂时稳定,缓和市场衰退担忧
EBSCN· 2025-05-03 12:23
2025 年 5 月 3 日 非农暂时稳定,缓和市场衰退担忧 ——2025 年 4 月美国非农数据点评 要点 事件: 2025 年 5 月 2 日,美国劳工部公布 2025 年 4 月非农数据:新增非农就业 17.7 万人,预期 13.0 万人,前值由 22.8 万人修正至 18.5 万人;4 月失业率 4.2%, 预期 4.2%,前值 4.2%;平均时薪同比升 3.8%,预期升 3.9%,前值升 3.8%。 核心观点: 2025 年 4 月美国新增就业回落,但高于市场预期。从结构看,关税扰动下零售 业、休闲酒店业就业转弱,显示美国经济承压,但 4 月运输和仓储行业新增就业 大幅回升,部分对冲了关税对就业数据的影响,或因美国厂商在对等关税生效前 赶工而大量招聘人员,持续性存疑。结合本次非农数据的结构与被下修的前值, 美国就业市场压力依然存在。 尽管美国经济承压,但高于预期的非农数据减弱了市场对美国经济衰退的担忧, 美联储或保持更多耐心。从就业数据看,尽管后续就业数据或有转弱风险,但就 4 月数据本身而言,失业率未有抬升,以及新增就业 17.7 万人的读数并不差, 短期内美联储或继续保持观望,尚在等待经济转弱的 ...
五星级酒店,干不过亚朵全季们了
创业邦· 2025-05-03 09:56
Core Viewpoint - The five-star hotel industry in China is experiencing a significant decline, with many hotels facing closure or being sold at discounted prices due to various factors including changing consumer preferences and economic pressures [4][10][20]. Industry Overview - The rise of five-star hotels in China began in 1978 with the reform and opening-up policy, leading to a rapid increase in the number of hotels, particularly after the introduction of star rating standards in 1988 [6][9]. - The peak of five-star hotel numbers was reached in 2019, but the industry has since faced challenges, including the impact of the COVID-19 pandemic [9][10]. Market Dynamics - The introduction of new regulations in 2013 limited the use of five-star hotels for government meetings, leading to a decline in their prestige and a slowdown in new hotel openings [9]. - The number of five-star hotels has decreased significantly, with 171 hotels losing their five-star status between 2019 and 2024, particularly during the years 2021 to 2023 [10][12]. Financial Performance - The average revenue for five-star hotels in 2023 was 87.99 million yuan, a significant drop from over 100 million yuan in 2018, indicating a continued struggle for profitability [20]. - Some listed hotel companies reported declines in revenue and net profit compared to 2019, highlighting the financial difficulties faced by the industry [19][20]. Consumer Behavior - There is a noticeable shift in consumer preferences, with travelers increasingly opting for mid-range hotels that offer better value for money, leading to a decline in the proportion of consumers choosing five-star hotels [30][35]. - The average price of five-star hotels has decreased, with some brands experiencing significant drops in average daily rates compared to 2018 [18][20]. Competitive Landscape - New hotel brands and chains are gaining popularity, offering competitive pricing and modern amenities, which further challenges the traditional five-star hotel model [35]. - The rise of alternative accommodations and budget-friendly options has led to a decrease in the perceived value of five-star hotels among consumers [30][35].