Core Points - Meituan's social security subsidy for riders will officially cover the entire country starting in November, with payments already being distributed [1] - Over 600 social security consultation service windows have been established in various cities, including Beijing, Shanghai, and Hangzhou, to assist riders with the social security payment process and platform subsidy details [1] - Meituan plans to expand pilot projects for "parent-child leave" and "autumn harvest leave," with a total investment of 10 billion yuan expected over the next five years [1]

Core Points - Meituan has established over 600 social security consultation service windows for delivery riders in various cities, providing detailed information on social security payment processes and platform subsidy ratios [1][2] - The social security subsidy program officially covers the entire country as of November, marking a significant advancement in the social security scheme for riders [1][2] - Over 80% of Meituan's delivery riders are migrant workers, with more than 70% engaged in cross-city employment [1][2] - The social security program has removed many restrictions, only requiring income as a baseline for eligibility, allowing riders to retain subsidies even if they return to their hometowns after a period of participation [1][2] - The subsidy approach is designed to expand coverage while ensuring long-term stability by referencing local basic social security payment bases [1][2] - Since 2022, Meituan has paid a total of 2.3 billion yuan in social security contributions, covering approximately 16 million riders as part of a pilot program under the guidance of the Ministry of Human Resources and Social Security [1][2]

Group 1 - The core idea of the article is that Meituan has upgraded its winter delivery service to meet increased consumer demands for timely and warm food deliveries during adverse weather conditions [1][4] - Meituan is distributing free "1-on-1 urgent delivery" experience vouchers in over 180 cities, allowing users to enjoy delivery that is 5-25 minutes faster [1][4] - The company has equipped approximately 400,000 delivery boxes with insulation to maintain food temperature during winter [4] Group 2 - Meituan has implemented additional weather subsidies for delivery riders and provided them with winter gear and emergency supplies to ensure safety during adverse weather [4] - The "1-on-1 urgent delivery" service allows riders to deliver one order at a time, resulting in higher average earnings of about 15 yuan per order, which is 2-3 times more than the regular delivery model [4]

Core Viewpoint - Starting from December, all Meituan riders participating in social insurance payments will receive cash subsidies, marking the first nationwide social insurance subsidy program for riders [1] Group 1: Social Insurance Subsidy Program - In November, Meituan's pension insurance subsidy was officially expanded nationwide, allowing all riders to benefit regardless of their employment status [1] - Riders who have earned at least the local social insurance payment base for three out of the last six months will receive a subsidy covering 50% of their pension insurance contributions [1] Group 2: Financial Commitment and Coverage - As of October, Meituan has paid over 2.3 billion for new occupational injury insurance, covering nearly 16 million riders [1] - The company has established over 600 social insurance consultation service windows across various regions, including Beijing, Shanghai, Hunan, Zhejiang, Guangxi, Liaoning, and Fujian, to assist riders and gather feedback [1]

Group 1 - The core point of the article is that Meituan has launched a social security subsidy program for delivery riders, marking the first initiative of its kind in the industry, aimed at providing financial support to riders who contribute to their pension insurance [1] - The subsidy amount received by riders, such as 383.1 yuan, represents 50% of their own contribution, which significantly alleviates their financial burden [1] - The program allows riders to choose to contribute to social security either at their place of residence or work, and those who meet specific income criteria over the past six months will automatically qualify for the pension insurance subsidy [1] Group 2 - The subsidy scheme is designed to be widely accessible and has a low threshold, which not only reduces the daily financial burden on riders but also encourages them to actively participate in social security contributions [2] - The initiative is expected to change the perception of delivery work from a temporary job to a more stable career option, as indicated by riders expressing their intent to continue in this line of work [2]

在日常生活中，外卖已经成为了很多人解决用餐问题的首选。然而，外卖食品中吃出异物的问题却时有 发生，不仅影响用餐体验，更可能对健康造成威胁。面对这样的消费纠纷 【下载黑猫投诉客户端】， 很多消费者往往感到维权无门，或是因流程繁琐而选择放弃。其实，如果在消费前就能了解一些高效的 投诉与维权渠道，完全可以在遇到问题时更加从容应对，甚至提前"避坑"。今天，我们就来系统梳理一 下，当遇到外卖食品安全等问题时，消费者可以通过哪些正规途径进行投诉与维权。 一、官方投诉渠道：权威可靠，依法处理 在消费维权领域，最权威的渠道当属政府主管部门设立的投诉平台。这些平台具有法律效力，处理结果 通常具有强制执行力。 1. 全国12315平台 这是由国家市场监督管理总局主办的官方投诉举报平台，无论是网站、APP还是小程序，操作都非常便 捷。消费者在外卖中吃出异物，可以在这里提交投诉，平台会将问题分派至商家所在地的市场监管部门 处理。其优势在于权威性强，且如果查实商家存在违法行为，监管部门可依法对其进行行政处罚。 2. 12345政务服务便民热线 三、第三方公益投诉平台：补充监督，舆论助推 在官方和平台渠道之外，近年来兴起的第三方公益性网 ...

Core Viewpoint - The renaming of Ele.me to "Taobao Flash Purchase" signifies the end of an era for a pure food delivery platform, marking a shift towards integration with Alibaba's broader e-commerce ecosystem [3][5][17]. Company History - Ele.me was founded in 2008 in a dormitory at Shanghai Jiao Tong University, initially targeting campus food delivery before evolving into a major player in the food delivery industry [6][7]. - The company faced significant competition from Meituan, which launched its food delivery service in 2013, leading to a fierce battle for market share [6][10]. - Ele.me's early growth was driven by innovative marketing strategies, including partnerships with local restaurants and a focus on user-friendly technology [7][8]. Competitive Landscape - The competitive environment intensified in 2015 when Meituan and Dianping merged, further challenging Ele.me's market position [10][11]. - Ele.me's strategy involved aggressive spending on subsidies to attract users and restaurants, leading to a cash flow crisis where the company often operated with less than six months of cash reserves [13][17]. - The company underwent a significant transformation after being acquired by Alibaba in 2018 for $9.5 billion, integrating into Alibaba's ecosystem and shifting focus towards logistics and market share recovery [17][19]. Operational Changes Post-Acquisition - After the acquisition, Ele.me aimed to leverage Alibaba's resources to enhance its delivery capabilities and compete more effectively against Meituan [19][20]. - The integration process involved restructuring and aligning Ele.me's operations with Alibaba's corporate culture and operational standards [20][21]. - Ele.me's leadership emphasized the importance of innovation and efficiency in operations, aiming to regain market share and improve profitability [22][23]. Future Outlook - Ele.me's future strategy includes focusing on local services and enhancing delivery efficiency, with aspirations to capture a significant market share in the competitive landscape [19][22]. - The company is also exploring partnerships and collaborations to expand its service offerings and improve customer experience [24][25].

Core Viewpoint - Meituan has launched a nationwide pension insurance subsidy program for its delivery riders, marking a significant advancement in social security for gig economy workers in China [8][10]. Group 1: Pension Insurance Subsidy Program - The pension insurance subsidy program allows riders to choose to enroll in their hometown or work location, with Meituan covering 50% of the pension insurance costs for eligible riders [8][9]. - The program aims to benefit both full-time and part-time riders, with a focus on those whose monthly income meets the local contribution base minimum [8][9]. - As of November 1, the pension insurance coverage has been extended to all provinces and cities in China, following a pilot program that began in April [7][10]. Group 2: Impact on Riders - Riders like Cui Longlong have reported significant financial benefits, with annual savings of approximately 6,000 yuan, allowing for more flexible work schedules [6][7]. - The subsidy has been positively received, with riders expressing relief and satisfaction regarding their social security coverage, which was previously a concern [7][9]. - The program has been described as a game-changer for riders, enabling them to view their work as a long-term career rather than a temporary job [8][9]. Group 3: Broader Implications for Gig Economy - The initiative reflects a broader trend in improving labor rights and social security for gig workers, moving from pilot programs to widespread implementation [11]. - Experts suggest that this development could serve as a model for other cities and industries, addressing the historical issue of "flexible employment equals no insurance" [11]. - Meituan's comprehensive approach includes various forms of support beyond pension insurance, such as occupational injury insurance and educational support for riders' children [10].

平台监管定标准，严格遵守莫含混。 日常管理当加强，入驻资格要严审。 用工关系处理好，促销行为有分寸。 良好业态可期待，致远前提是行稳。 赵乃育/漫画孙勇/诗 ...

将自愿执行《外卖平台服务管理基本要求》国家标准，把标准要求系统融入平台运营管理和服务流程之中，持 续优化平台规则，提高商户与配送员服务管理水平，提升消费者体验，保障配送员、消费者和商户各方权益。 近日，美团、京东外卖、淘宝闪购分别发布关于执行《外卖平台服务管理基本要求》推荐性国家标准的声明： 本文综合自：智通财经 来源：上观新闻 ...