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服务厅“瘦身” 服务要“强身”(财经观·改革说)
Ren Min Ri Bao· 2025-05-18 22:02
办税服务厅积极"瘦身",是税务部门优化政务服务、提升治理效能的缩影,也为广大线下服务窗口提质 增效提供了有益借鉴 办税服务厅要"瘦身",更要"强身"。不影响服务质量是"瘦身"的前提,智能化技术广泛应用则是"强 身"的基础。目前,很多办税服务厅都在积极转型,并且"瘦身"后往往智慧味更浓,有的开设了"简易快 办"窗口、"疑难杂症"专区,着重解决个性化、差异化问题,有的将部分"发票领用""综合服务"窗口改 造为远程帮办中心、诉求汇集分析中心、服务运行监控中心。可以说,办税服务厅"瘦身",不只是简单 的物理调整,而是加强税收管理和服务改革的"化学变化",也是纳税服务理念的进一步升级。 办税服务厅积极"瘦身",是税务部门优化政务服务、提升治理效能的缩影,也为广大线下服务窗口提质 增效提供了有益借鉴。近年来,随着数字技术的快速发展,很多政务大厅、银行网点等的线下服务窗口 都面临转型升级。虽然倾向于"少跑马路、多用网路"的人越来越多,但线下服务窗口仍有存在的必要, 不能一刀切地"压缩"。一方面,根据有关规定,政府部门、金融机构等涉及的部分业务仍要通过线下渠 道办理,其中既有监管的需要,也有保证安全、防范风险的考虑;另一方面 ...
我省出台优化营商环境行动方案部署三十五项重点任务“五个更加” 让企业获得感更强
Xin Hua Ri Bao· 2025-05-16 23:17
Core Viewpoint - The Jiangsu Provincial Government has released the "Jiangsu Province Action Plan for Optimizing the Business Environment (2025 Edition)", focusing on enhancing the business environment through 35 key tasks and 85 action points, emphasizing the importance of "enterprise experience" as a measure of success [1][2] Group 1: Key Areas of Reform - The action plan aims to improve the business environment by transitioning from "paper policies" to "convenience at fingertips", providing full lifecycle services to facilitate business operations [2] - Jiangsu will implement systematic reforms across 10 key areas, including market access and international trade, to streamline processes such as electronic business licenses and remote customs inspections [2][3] - The plan encourages private enterprises to participate in competitive sectors like nuclear power and renewable energy, with a goal of including 200 projects annually in the private investment focus list [2] Group 2: Service Enhancements - Jiangsu will enhance service quality for production factors like water and electricity, integrating temporary utility applications into construction approval processes [3] - The government has conducted extensive outreach, visiting over 391,000 enterprises to address financing challenges for small and micro businesses, and has introduced various financial products to support them [3] - A series of 22 measures have been introduced to stabilize foreign investment, with ongoing efforts to improve communication and resolve issues faced by foreign enterprises [3] Group 3: Policy and Legal Framework - The action plan emphasizes comprehensive policy support, focusing on legal protections for enterprises and expanding public legal services to new economic sectors [4][5] - Specific measures will be taken to facilitate the transformation of individual businesses into enterprises, with tailored support for each case [5] - The plan includes initiatives to enhance market supervision and administrative enforcement, aiming to eliminate local protectionism and promote free flow of production factors [5] Group 4: Administrative Efficiency - The action plan aims to improve the efficiency of administrative services, with a focus on completing 29 "one-stop" reform tasks and processing 13.5 million administrative cases [6] - New initiatives will be launched to streamline high-frequency administrative tasks, including the establishment of a specialized database for foreign trade enterprises [6][7] - The construction sector will see reforms aimed at expediting project approvals and enhancing public infrastructure service efficiency [7]
黑龙江省伊春市乌翠区以作风建设新突破推动营商环境再升级
Cai Jing Wang· 2025-05-16 06:29
今年以来,黑龙江省伊春市乌翠区坚持以"营商环境最优、发展环境最好"为目标,以"十盯、十提、十转、十看"为抓 手,以能力提升凝聚发展合力,围绕优化政务服务、审批"瘦身"、助企惠企,不断提升政务服务水平,为经济社会发 展注入强劲动能。 乌翠区深化"放管服"改革,持续推进政务服务流程再造,将多个部门、多个环节的事项进行整合优化,持续提升政务 服务事项标准化程度,确保政务服务事项在全省范围内无差别受理、同标准办理,全区政务服务事项网办率100%。大 力推动"线上+线下"融合发展,完善线上政务服务平台功能,实现更多事项"一网通办""掌上可办",让数据多跑路、 群众少跑腿,以服务的"加速度"提升企业和群众的办事体验。持续搭建政府与企业和群众沟通的桥梁,开展"政务服务 体验员"活动,不断提升政务服务效能,确保营商环境便民度和满意度持续提升。 他们将政务诚信建设摆在重要位置,不断优化政务服务,全力打造诚信政府。全区"双公示"上报率、及时率、合规率 均为100%。在政务服务创新升级的浪潮中,积极推出"延时+预约"服务,打破传统服务时间与空间的桎梏,以灵活高 效的服务机制精准掌握群众需求热点和办事痛点,为后续政策制定、服务优化提 ...
黑龙江省伊春市乌翠区“信用建设”绘就营商环境新画卷
Cai Jing Wang· 2025-05-16 06:25
Core Insights - Wucui District is leveraging the construction of a social credit system as a key strategy to optimize the business environment and drive high-quality regional economic development by 2025 [1][2] Group 1: Credit System Initiatives - The district has implemented a "Credit+" model, creating a credit service system that spans government, finance, and consumer sectors [1] - In the government service sector, the "Code of Integrity + Government Services" initiative allows businesses to enjoy expedited services, benefiting 3,207 enterprises and individual businesses [1] - The "Xinyi Loan" program has registered over 3,000 enterprises, with a total credit amount of 53.606 million yuan, addressing financing challenges for small and micro enterprises [1] Group 2: Consumer Engagement - Wucui District has established a "Credit Street" where 3A-level credit merchants receive incentives such as rent reductions and credit benefits [1] - Applications like "Xinyi Purchase" and "Xinyi Rental" enable consumers to check merchant credit records via QR codes, fostering a market environment where trustworthy entities benefit while untrustworthy ones face restrictions [1] - The merchant visibility rate in the credit street has reached 90% [1] Group 3: Personalized Services - A dedicated "Wuxiao Help" credit service window has been set up in the government service center to provide tailored services for trustworthy entities [2] - The "Credit China (Heilongjiang Yichun)" platform offers full-service assistance for individuals with A-level credit ratings, reducing average wait times to under 15 minutes [2] - Innovative initiatives like the "Complaint Room" and "Accompany You Through the Process" have resolved 41 bottleneck issues and achieved a 98% satisfaction rate among users [2] Group 4: Positive Feedback - Business owners and residents express satisfaction with the improved services, highlighting the benefits of priority processing and access to loans due to high credit ratings [2] - The initiatives have significantly enhanced the overall satisfaction with the business environment, making it easier and more rewarding for trustworthy businesses and service providers [2]
做好“算”“数”题 当好“店小二”
Liao Ning Ri Bao· 2025-05-16 00:43
Group 1 - The core focus of Liaoning's work this year is on leveraging data to enhance economic development, industrial transformation, and social governance [1] - The provincial data bureau has initiated the national data element comprehensive pilot zone, completing the first batch of public data resource registrations [1] - A total of 336 projects with a total investment of 96.2 billion yuan are planned for the year, with an intended investment of 13.5 billion yuan [1] Group 2 - The implementation plan for promoting market-oriented allocation of data elements includes 22 key tasks over the next three years, aiming to optimize data allocation and enhance its role in economic and social development [2] - The optimization of the business environment focuses on reducing costs and increasing efficiency for businesses, with a 2.2 times increase in the number of services handled at single windows and a 58% increase in daily business volume [2] - The province aims to create a comprehensive business service system, enhancing the integration of various services and improving the overall efficiency of government services [2] Group 3 - Future efforts will focus on creating a fair market environment, an efficient government environment, a transparent legal environment, and a trustworthy open environment, with 40 initiatives and 116 key tasks planned [3] - The provincial data bureau will implement specific measures and project-based approaches to enhance service delivery and support development [3]
从“面对面”到“肩并肩”——天津宝坻“陪跑工作室”助力工程建设项目“加速跑”
Xin Hua Wang· 2025-05-11 23:48
雨后的天津迎来晴朗天气,在宝坻区的天宝工业园内,盛通教育出版综合服务产业园二期智能印刷生产 中心项目建设如火如荼。 "工作人员除了帮我们提前预审材料、指导优化流程,还帮我们提前研判规避了项目涉及评审的细节问 题,取得施工许可证的时间比预计的至少提前了4个月。"在忙碌的施工现场,项目负责人高征满脸笑意 地说。 高征告诉记者,在工程建设审批过程中,企业常常会遇到"怎么办、去哪办、找谁办"的难题,尽管近年 来服务企业的便利举措越来越多,但遇到不懂的问题时仍然会"感到头疼"。今年2月底,宝坻区在政务 服务中心成立"政务服务建设项目陪跑工作室"(以下简称"陪跑工作室"),变"企业多部门跑审 批"为"多部门一室陪跑""多证照一室通办",推动工程建设项目审批制度改革再深化、效率再提速。 走进"陪跑工作室",就能看到墙上张贴的各类重点工程建设项目进度表,有企业前来咨询或办理业务 时,各部门工作人员第一时间提供帮助。 "陪跑工作室"负责人芮淑斌介绍,"陪跑工作室"秉持"全周期"服务理念,在企业签约阶段就结合企业实 际建立专属档案,配备服务专班,不但有"首席代办员"全程"陪跑",还有各审批部门工作人员对需办理 的事项和潜在风险进 ...
长沙高标准打造政务服务“全市一个厅”
Chang Sha Wan Bao· 2025-05-08 02:42
Core Viewpoint - Changsha is enhancing its administrative service reform by focusing on "efficiently completing one task," aiming to create a national model for government services, allowing citizens and businesses to access services online, at one-stop locations, and nearby [1] Group 1: Policy and Goals - The plan aims for 60% of high-frequency administrative service items to be processed through comprehensive windows by the end of 2025, with all county-level service centers able to handle all application-based services by 2026 [2] Group 2: Implementation and Innovations - The reform allows citizens to complete tasks like second-hand vehicle business registration at local service halls instead of traveling to the city hall, reducing the hassle of cross-regional trips [3] - The administrative service bureau is collaborating with various departments to identify bottlenecks in service processes and has established five methods for service delivery, including direct processing and online services [3] - In April, the city focused on expanding the "one-window acceptance" model, optimizing service processes, and integrating various administrative services into comprehensive windows [3] Group 3: Digital Empowerment - Changsha's integrated administrative service capability has improved significantly, now ranking among the top tier nationally, supported by a digital platform that facilitates online processing of high-frequency service items [5] - The city is committed to enhancing the "one network for all" system, transitioning more high-frequency services from offline to online, allowing for complete online application, material submission, feedback, and evaluation [6] Group 4: Local Service Expansion - The city plans to extend administrative services to grassroots levels, empowering local governments to handle frequently requested services, and establishing service points in various community locations [7] - The initiative includes integrating services like utility account transfers and insurance inquiries into local businesses and postal services, enhancing convenience for citizens [7]
宁东基地“提效破堵” 优化营商环境
Zhong Guo Hua Gong Bao· 2025-05-06 14:08
三是推动企业问题"高效率"解决。上线运行了"易快办"小程序,开通水电气暖等12个公共服务功能,企 业一键直达提交诉求,服务单位第一时间高效响应,办理进度全程可见,实现问题收集、研判、交办、 督办、反馈、回访闭环管理,推动企业诉求"快叫快应快办",截至目前,"易快办"平台已办结企业各类 诉求37件。 下一步,宁东基地政务服务中心将持续优化行政审批流程,提升为企业办事效率和质量,为企业和群众 带来更加优质高效的办事体验。 中化新网讯 近日,宁东基地政务服务中心紧扣"高效办成一件事"服务主题,精简审批环节、压缩办事 时限、提高审批效率,实现服务速度再提升,同时以打通企业发展堵点、难点为核心,将服务企业发展 作为首要任务,主动下企业问需于企,为企业把脉问诊。 首先,推动涉企事项"精简化"改革。秉持"马上就办"的服务理念,梳理重点涉企事项清单,形成23 个"企业类一件事"和32个创新事项流程优化图册。比如在非药品类易制毒化学品备案、应急预案备案、 重大危险源备案方面,取消"分管领导审核"环节,由三级审核缩减为两级审核,推行"消防预审预验+施 工许可分段办理"机制,打造"开工一件事"集成套餐。通过并联审批、消防设计审查验 ...
从“跑断腿”到“指尖办”——河南省高质量推进“高效办成一件事”改革
He Nan Ri Bao· 2025-05-05 23:23
"原以为企业跨区迁移办理要折腾半个月,现在动动手指就搞定,这办事效率真是让人惊喜!"日前,河 南星原建筑工程有限公司负责人来到睢县政务服务大厅办理企业跨区迁移,在党员示范岗工作人员的指 导下,通过河南政务服务网的企业迁移登记"一件事"提交了申请,仅2小时便完成从商丘市至睢县的跨 区域迁移全流程登记,高效的办事速度让企业负责人连声称赞。 企业跨区域迁移曾被称为"老大难"——企业需要往返迁入、迁出两地,手续办理过程要历经市场监管、 税务、社保、公积金等多个环节,并且要提交十余份材料,耗时长达数周。河南政务服务网新上线的企 业迁移登记"一件事",将全省范围内的企业迁入申请(含企业迁出调档)、企业变更登记、企业税务迁 出申请、迁出地住房公积金个人账户封存等7个事项整合为"一件事",通过业务协同、流程再造,实现 全流程"一网通办"。这样一来,企业无需来回奔波,线上提交3份材料即可"一键迁移",实现"零跑腿、 零成本、最快当日结"。 "高效办成一件事",本质是让政务服务工作更加贴近民众实际感受,从企业和群众"一件事"视角,集成 跨部门事项、聚合表单材料,以系统联通、数据共享为支撑再造办事流程,探索打造一表单、一口收、 并 ...
呼和浩特“京津冀呼”跨域通办事项增至264项
Nei Meng Gu Ri Bao· 2025-05-05 00:12
Core Points - The number of cross-regional services in Hohhot under the "Beijing-Tianjin-Hebei Hohhot" initiative has increased to 264 items [1] - These services include high-frequency matters such as business license reissuance, medical expense reimbursement, pension benefit applications, and housing fund withdrawals [1] - Hohhot's cross-regional service window extends to the three regions of Beijing, Tianjin, and Hebei, providing full-process acceptance, approval, and agency services [1] Service Details - Individuals can apply remotely for high-frequency matters in 13 districts of Beijing, 6 districts of Tianjin, and 28 cities in Hebei, including Langfang, Xiong'an New Area, and Tangshan [1] - The services cover various hot areas such as business establishment, construction approval, marriage registration, employee social security, professional registration, and medical transportation [1] - Since joining the "regional service" initiative, Hohhot's service hall has utilized an integrated platform with Beijing's urban sub-center, primarily using "cloud window" remote video processing [1]