在高效服务客户的同时，该行始终严格执行信息安全管理规定，确保客户信息在采集、传输、存储全流 程合规可控，让客户办得放心、用得安心。此次通过专窗高效办理与上门温情服务的结合，不仅成功缓 解了换卡高峰的压力，更以实际行动践行了 "金融为民" 的初心。 未来，建行东营胜大支行将继续深化服务创新，以更专业、更贴心的服务举措，持续优化适老金融服 务，让每一位客户都能切实感受到金融服务的温度与力量 考虑到高龄、行动不便客户出门办理业务的难题，该行主动延伸服务触角，推出上门服务。网点客户经 理与主管携带便携办理设备，主动上门为有需求的客户办理社保卡领卡、换卡业务。从信息采集、卡片 激活，到详细讲解新卡功能与使用注意事项，再到同步提醒反诈知识，工作人员全程细致服务，帮助老 年客户足不出户就能完成换卡，彻底解决了他们 "出门难、办事难" 的困扰。 近期，社保卡系统升级换代，建行东营胜大支行迎来大批客户办理三代社保卡换卡业务。此次换卡涉及 人数多、年龄跨度大，尤其辖内锦华支行作为适老网点，老年客户占比高，部分客户还存在行动不便、 听力不佳、签字困难等情况，业务办理难度显著增加。为切实保障客户权益、提升服务体验，该行迅速 推出 " ...

近日，建行东营胜大支行聚焦行动不便、年事已高群体的换卡难题，组织开展三代社保卡换卡集中上门 服务，将金融窗口 "搬" 进社区与客户家中，以贴心举措践行 "金融为民" 初心，赢得群众广泛赞誉。 "我母亲年纪大了，出门一趟很不方便，你们能来家里办卡，真是帮了我们大忙！" 客户家属李女士对 该行的上门服务连连称赞。此次上门服务，既有效解决了特殊客户群体的换卡难题，也让客户感受到了 金融服务的温度与关怀，是该行深化服务内涵、延伸服务触角的生动实践。 下一步，建行东营胜大支行将继续聚焦客户需求，不断优化服务流程、创新服务模式，持续为特殊客群 提供便捷、高效、有温度的金融服务，切实提升人民群众的金融获得感、幸福感与安全感。 随着三代社保卡全面推广，老年客户、残障人士等特殊群体因无法亲临网点，面临换卡困扰。该行在日 常服务中敏锐捕捉这一需求，迅速组建 "移动金融服务小组"，分批分组开展上门服务，让客户足不出 户即可完成新卡换领。 办理现场，工作人员耐心细致，不仅手把手协助客户完成信息核对、指纹采集等流程，还逐一解答客户 关于社保卡使用的疑问，详细介绍三代社保卡在就医结算、金融支付等方面的功能优势及使用注意事 项。同时，工作 ...

Core Viewpoint - The third-generation social security card in Qingdao has evolved into a multifunctional tool for elderly citizens, facilitating various daily activities such as dining, medical services, and receiving subsidies, thereby enhancing their quality of life [1][2]. Group 1: Social Security Card Implementation - Qingdao Agricultural Bank has issued nearly 2 million social security cards and achieved full coverage of instant card issuance services across 159 outlets by July this year [2]. - The bank plans to distribute over 2 billion yuan in pensions through social security cards by 2025, benefiting more than 800,000 individuals [2]. Group 2: Community Engagement and Services - Qingdao Agricultural Bank has launched 19 initiatives, including "one penny bus rides" and discounts at community canteens, integrating social security services into daily activities, attracting over 5,000 cardholders and generating nearly 200,000 yuan in consumption [2]. - The bank has established "financial service teams" to provide on-site services in villages and communities, including a "home card application" service for the elderly and those with mobility issues [2][3]. Group 3: Financial Education and Fraud Prevention - The bank actively educates residents about financial knowledge and fraud prevention, addressing recent scams and encouraging community participation in discussions [2]. - Financial volunteers from the bank visit communities monthly to enhance financial literacy and service accessibility [2]. Group 4: Future Plans - Qingdao Agricultural Bank aims to continue innovating and optimizing pension financial products and services, contributing to the establishment of a multi-tiered pension security system [3].

Core Viewpoint - The article emphasizes the importance of elderly care in society and highlights the proactive role of Agricultural Bank of China (ABC) Qingdao Branch in enhancing elderly financial services, transitioning from a "one-way output" to a "two-way engagement" model, ensuring that the elderly not only receive care but also enjoy their lives [2][7]. Group 1: Financial Services for the Elderly - ABC Qingdao Branch actively engages in community service, providing financial education and assistance to the elderly, including replacing social security cards and addressing community funding issues for elderly activities [3][6]. - The bank has integrated its services into the community, establishing financial service points that facilitate access to financial knowledge and support for the elderly [3][5]. Group 2: Innovative Service Models - ABC Qingdao Branch has introduced a "1+N" service model, where a dedicated team serves multiple communities, enhancing the accessibility of financial services for the elderly [6][8]. - The bank has optimized its facilities to cater to elderly clients, offering specialized services such as fingerprint signing and priority queuing for seniors [5][6]. Group 3: Support for Elderly Nutrition and Health - The bank collaborates with local restaurants to provide subsidized meals for the elderly, making dining affordable and convenient through the use of social security cards [4][9]. - The integration of technology allows for seamless transactions, enhancing the dining experience for seniors [4][9]. Group 4: Promotion of Personal Pension Accounts - ABC Qingdao Branch has launched initiatives to promote personal pension accounts, offering incentives for account opening and contributions, resulting in a significant increase in account numbers [8][9]. - The bank has created user-friendly materials to help the elderly understand pension policies and navigate the account setup process [8][9]. Group 5: Community Engagement and Support - The bank has established a strong presence in the community, conducting regular financial literacy sessions and providing direct support to elderly residents [3][6]. - ABC Qingdao Branch has been instrumental in facilitating various community activities, ensuring that the elderly can participate in social events and maintain an active lifestyle [3][6]. Group 6: Future Outlook - The bank aims to continue enhancing its elderly financial services, focusing on innovation and community integration to support the multi-tiered pension system [7][10]. - The commitment to providing warm and accessible financial services is expected to contribute significantly to the well-being of the elderly population in Qingdao [10].

Group 1 - The company has entered the social security card business and is recognized as a major supplier for the second and third generation social security cards [2] - The company has achieved a leading market share among its peers in the social security card sector [2]

Core Viewpoint - The company emphasizes a customer-centric approach by providing door-to-door financial services, particularly for vulnerable groups such as the elderly and disabled, enhancing accessibility and convenience in financial transactions [1][2]. Group 1: Service Initiatives - The bank's staff proactively reach out to elderly customers, offering to assist with social security card applications at their homes, demonstrating a commitment to personalized service [1]. - The bank has implemented a "green channel" and home service initiatives to address the challenges faced by special groups in accessing financial services [1]. Group 2: Customer Experience - Customers express appreciation for the convenience of home services, highlighting the positive impact on their experience and the emotional connection fostered by the bank's efforts [1]. - The bank's actions reflect a broader commitment to extending quality financial services beyond traditional branch locations, ensuring that assistance reaches those in need [2]. Group 3: Future Commitment - The bank plans to continue its mission of providing thoughtful services, aiming to reach more customers and enhance their experience with accessible financial care [2].

Core Viewpoint - The company has reported a stable growth in its financial performance for the first half of 2025, with a focus on sustainable development and serving the rural economy, while maintaining a strong asset quality and competitive positioning in the banking sector [6][12][13]. Company Overview - The company aims for high-quality and sustainable development, focusing on serving the "three rural issues and two small enterprises" market positioning, and has implemented a diversified financial service system [5]. - The company has established a clear strategic development pattern, with a strong presence in Jiangsu and a network of 109 service outlets in Changshu, creating a "5-minute" financial service circle [7][8]. Industry Situation - The banking industry is facing a complex operating environment with external uncertainties impacting investment decisions and trade [6]. - Despite challenges, the domestic economy is showing stable growth, and banks are focusing on serving the real economy and preventing financial risks [6]. Financial Performance - The company achieved an operating income of 6.062 billion yuan, a year-on-year increase of 10.10%, and a net profit of 1.969 billion yuan, up 13.51% year-on-year [12]. - Total assets reached 401.227 billion yuan, an increase of 9.45% from the beginning of the year, with total deposits of 310.777 billion yuan and total loans of 251.471 billion yuan [13]. Asset Quality - The company's non-performing loan ratio stood at 0.76%, a slight decrease from the beginning of the year, with a provision coverage ratio of 489.53% [13]. - The village and town banks under the company reported a non-performing loan ratio of 1.05%, remaining stable compared to the beginning of the year [13]. Profit Distribution - The company plans to distribute a cash dividend of 0.15 yuan per share, totaling approximately 497 million yuan, which accounts for 25.27% of the net profit attributable to shareholders for the first half of 2025 [21][23].

Core Viewpoint - The company is actively engaging in marketing activities to enhance customer service and expand its financial offerings through innovative strategies and community involvement [1][2][3][4] Group 1: Marketing Strategies - The company has designated every Tuesday and Friday as full-staff marketing days, encouraging employees to engage with local merchants and communities to meet various performance targets [1] - A "financial grid management" model has been implemented, dividing service areas into "responsibility fields" to ensure comprehensive service coverage and tailored marketing strategies for different customer segments [2] - The company utilizes community announcements and social media platforms to increase awareness of its services, particularly focusing on the new social security card offerings [2] Group 2: Service Expansion - The company is leveraging the new three-generation social security card to broaden its financial service offerings, enhancing customer loyalty and service efficiency [3] - Specialized service windows for social security cards have been established, equipped with advanced technology to streamline the card issuance and activation process [3] - The company is promoting high-frequency services such as pension distribution and medical insurance payments, aiming to improve customers' financial asset allocation [3] Group 3: Extended Service Hours - To accommodate customers' schedules, the company has initiated evening marketing efforts, providing on-site services from 6 PM to 9 PM [4] - Staff members use mobile devices to facilitate customer interactions and address service needs, ensuring that clients can access services despite daytime commitments [4] - The company plans to continue proactive marketing initiatives to strengthen customer relationships and offer comprehensive financial services [4]

Core Viewpoint - Agricultural Bank of China (ABC) Jinan Zhaoyuan Branch actively responds to the national policy of "social security service convenience" by providing on-site services for residents to replace their social security cards, particularly focusing on vulnerable groups such as the elderly and disabled [1][2]. Group 1: Service Implementation - ABC Jinan Zhaoyuan Branch established a "Social Security Service Pioneer Team" to facilitate the replacement of social security cards from May 12 to May 14, 2024, in Xiuyuan South City Community [1]. - A temporary service point was set up in the community square, equipped with mobile smart terminals and portable card-making machines, allowing residents to complete the entire process of application, card production, and activation with just their ID cards [1]. - The bank staff provided one-on-one guidance to elderly residents who were unfamiliar with mobile banking and electronic signatures, explaining the new convenient features of the third-generation social security card [1]. Group 2: Community Engagement - A joint team of bank employees and community grid members conducted a "door-to-door card service" for 23 elderly residents with mobility issues, completing the information collection and card activation in about 10 minutes for individuals like Grandma Wang, who was unable to leave her home due to a leg injury [2]. - During the service, bank employees distributed anti-fraud manuals to residents, educating them about potential scams related to social security card usage, particularly those involving phishing messages claiming card expiration [2]. - The service initiative received widespread praise from community residents, highlighting the convenience of not having to visit the bank or government offices for card replacement [2]. Group 3: Commitment to Community Needs - The branch director emphasized the importance of social security cards as a significant aspect of people's livelihoods and stated that the bank will continue to focus on the financial needs of vulnerable groups, extending services to communities, rural areas, and enterprises [2].

Core Viewpoint - Agricultural Bank of China (ABC) is committed to a customer-centric service philosophy, particularly focusing on the elderly and those with mobility issues, by providing tailored services for social security card applications [1][2] Group 1: Service Initiatives - ABC has launched a comprehensive initiative for the issuance of the third generation social security card, which integrates multiple functions such as financial accounts, medical insurance settlements, and public services, while significantly enhancing security and application scenarios [1] - The bank has introduced three key service measures to assist elderly clients facing challenges with social security cards, including centralized processing in rural areas, home service for those with mobility issues, and flexible processing methods like photo-based applications [1][2] Group 2: Customer Experience - During a recent service event in Kongcun, ABC staff provided on-site card application and activation services for over ten elderly clients, ensuring they could use their new cards on the same day [2] - ABC aims to continuously optimize social security card services, adhering to a customer-first approach, and will innovate service methods to enhance customer experience, thereby increasing residents' sense of happiness and satisfaction [2]