不过，深夜的枢纽，运力依旧紧张。27日0点左右，记者尝试在杭州东站打网约车，平台显示附近 有200余人在线排队，迟迟未能接单。现场工作人员坦言："这个点，车确实紧张，需要人等车。但我们 会及时调度，尽量让更多司机往场站赶。" 记者从杭州交通运输部门了解到，为精准应对返程高峰，除各相关部门单位联动对接，杭州95128 调度中心也24小时在线，将指令及时传至巡游车车载终端；网约车平台通过优化热力图，精准引导司机 前往场站接单。同时，杭州交通运管部门协调联动全市各大重点网约车平台企业，专门针对0点-6点时 段推出免抽成、接单奖、阶梯冲单奖、调度补贴费等多重激励措施，激励驾驶员留杭营运或提早返岗。 元宵节前后，杭州预计将迎来又一波返程小高峰。交通部门也温馨提醒广大旅客：抵杭后可优先选 择公共交通出行；在地铁停运后，有快速出行需求的旅客可以出站后选择距离近的出租车；在网约车排 队高峰时段，不妨先搭乘夜间公交线路，离开东站等人流密集区再换乘打车，出行更顺畅从容。 春节的脚步渐行渐远，但春运大潮仍在奔涌。记者了解到，针对返程客流运力需求，杭州交通运管 部门与铁路、机场、枢纽管委会联动，动态精准调配运力，截至2月27日，全市 ...

在内部管理上，梳理出廉政风险点4条，制定一级风险等级及防范措施，并明确责任人，逐步形成了"管 权、管人、管业务"的制度体系。同时，加强廉政风险排查防控，紧盯项目审批、资金安排、价格服务 等关键领域，抓早抓小、防微杜渐，筑牢了防腐拒变的思想防线，营造了风清气正的干事环境。 在业务工作中多点开花，成效显著。在精准调控方面，精心构建价格监测网络，对六大类38种城镇居民 主要食品实行"日监测、周分析、月报告"，近5年来向县委县政府报送监测分析106期，为科学决策提供 了科学依据。 转自：中国改革报 近年来，青海省海东市化隆县发展改革局价格股在价格调控、改革、监管、服务等领域守正创新，为县 域经济社会高质量发展提供了坚实保障。 始终以党的创新理论凝心铸魂，引导全体党员深刻领悟"两个确立"的决定性意义，增强"四个意识"、坚 定"四个自信"、做到"两个维护"。严格落实"三重一大"和民主决策制度，深化"党建+业务"融合，打 造"党建领航、发改先锋"品牌。根据党员岗位实际，创造性地设立"价格服务岗"，推动党建工作深度融 入中心工作，确保价格管理工作在党的引领下规范、有序开展，形成了强大的工作合力。 针对县域粮油、蔬菜、肉蛋禽、 ...

Core Viewpoint - The "Warm Homecoming Road" initiative in Beijing aims to ensure smooth transportation during the Spring Festival, with over 3,000 taxi and ride-hailing drivers voluntarily working through the holiday period to support transportation at key hubs [1][2] Group 1: Event Overview - The "Warm Homecoming Road" initiative has been running for 16 years, with a total of over 48,000 participating drivers [1] - The initiative is designed to create a "safe, convenient, and warm Spring Festival" by establishing a multi-dimensional transportation support system [1] Group 2: Operational Measures - The transportation support at key hubs ("Eight Stations and Two Airports") includes real-time monitoring of passenger flow and coordinated resource allocation for taxis and ride-hailing services [1] - A specific plan for each hub is implemented to ensure effective management of passenger flow, especially during peak times [1] Group 3: Social Responsibility and Incentives - Companies are encouraged to take responsibility by implementing measures such as rent reductions, commission waivers, and service incentives to motivate drivers to operate during the holiday [2] - A scientific shift system is being utilized to maintain high vehicle availability, aiming to meet the travel demands of citizens and tourists [2]

"上海出租车曾是上海城市文明的一张闪亮名片。但近年来，很多出租车司机服务意识、服务礼仪水准 有所下降。"市人大代表许海霞提出建议，上海相关部门应重点关注和大力扶持出租车品牌文化。 上海出租车曾是"金字招牌" 为此她建议—— 首先，上海相关政府部门联合发文，提供专项资金，推出大力扶持上海出租车交通品牌文化的专项政 策。专项公共资金服务于出租车品牌文化的建设和发展，例如专用于配备统一出租车工作制服、统一服 务礼仪培训费用。 其次，统一定制上海出租车交通品牌着装制服，以公开招投标方式，择优选择体现新时代上海出租文化 品牌的制服；定期培训上海出租车司机的服务意识、服务理念和服务礼仪。 最后，通过大数据调研上海近5年来的乘客数量和出租车数量，便于精准制定出租车行业的最低收入保 证和绩效收入政策。"建议相关部门重点关注和扶持上海出租车交通行业文化品牌，让这张流动的城市 文明名片早日归来。"许海霞说。 本报记者 宋宁华 她表示："现在一些出租车司机服务意识减弱，服务态度变差，服务礼仪缺失；而且有些出租车内异味 严重，还有脏乱差的情况，影响了上海市民和国内外人士乘坐出租车时的体验度和感受度，更影响了上 海国际化大都市的形象风 ...

Core Viewpoint - The passenger satisfaction index for Shanghai's taxi and ride-hailing services in Q4 2025 shows a slight decline, indicating areas for improvement in service quality and communication standards [2][8]. Taxi Services - The passenger satisfaction index for Shanghai's taxi services is 83.12, a decrease of 0.27 from Q3 2025 [2]. - The evaluation covers five categories: "safe driving," "vehicle condition," "quality service," "service convenience," and "complaints and inquiries," with a total of 18 specific indicators [2]. - "Service convenience" received the highest score at 97.97, while "quality service" scored the lowest at 70.08, with "standardized language" satisfaction at only 51.06, highlighting a significant shortcoming in service [2][6]. - Strongest satisfaction among taxi companies is held by Jiangsheng Taxi at 86.51, followed by Jinjiang Taxi and Dazhong Taxi [2]. - Among the Blue Alliance's 14 companies, Youlian Taxi ranks first, with Haihong and Yatong in second and third [2]. Regional Taxi Services - Overall satisfaction for regional taxi services is 79.04, with Jiading District rated highest and Songjiang District rated lowest [4]. - Passengers rated "service convenience" highly, but "quality service" ratings were notably lower compared to other indicators [4]. Ride-Hailing Services - The passenger satisfaction index for ride-hailing services is 81.02, a decrease from 81.37 in Q3 2025 [8][9]. - Dazhong Travel leads ride-hailing companies with a satisfaction score of 82.34, while Fangzhou Xing has a lower score of 79.08 [9]. - Online surveys show that "driver adherence to traffic rules" scored 88.80, while "standardized service" scored only 76.07, with "driver standardized language" at a low 35.99, indicating a need for improvement in soft service metrics [11]. Industry Response - Industry management has mandated companies, especially those with lower satisfaction rankings, to implement targeted reforms based on the evaluation results [13]. - Emphasis is placed on enhancing driver training in service standards and daily supervision, as well as maintaining vehicle conditions to improve passenger experience [13]. - With the Spring Festival approaching, management will ensure companies fulfill safety responsibilities and enhance service quality [13].

据称，此次出租车费调整，涉及出租车起步价、乘车距离加价、按距离加收运费等项目的优化。根据调整方案，起步价500日元（约合人民币22元）的 乘车距离将从1.096公里缩短至1公里；按距离加收的运费100日元（约合人民币4.4元）所对应的行驶距离将从255米缩短至232米。此外，时速低于10公里时 的加价标准100日元所对应的时间段，也将从1分35秒缩短至1分25秒。 7 ----------------- "出租车正在酝酿近期涨价，涨幅将超10.14%……"近日，日本本地媒体报道吸引了东京一些居民的眼球。 报道称，东京的23个区及周边武藏野市、三鹰市运营的出租车车费将于不久后进行调整涨价。日本主管机构已经于2026年1月14日在内阁府消费者委员 会会议上提交了相关价格调整方案，该委员会负责审议公共收费的合理性。 出租行业如何调整 一旦调价方案经内阁会议审议通过，预计在2026年春季，东京相关区域出租车收费标准将全面更新。届时，新的起步价、按距离加价以及低速加价标准 将正式施行，标志着本轮运价调整从方案制定阶段正式迈入执行阶段，将实实在在地影响每一位乘坐出租车的乘客和出租车行业从业者。 多重压力倒逼调价 报道称， ...

Core Viewpoint - Tokyo taxi fares are set to increase by 10.14% in spring 2026, reflecting rising operational costs and inflationary pressures in the transportation sector [2]. Group 1: Price Increase Details - The fare hike will be implemented in spring 2026, marking a significant adjustment in the pricing structure of the taxi industry in Tokyo [2]. - This increase is expected to impact both consumers and taxi operators, potentially leading to changes in demand and service dynamics [2]. Group 2: Industry Implications - The fare adjustment is indicative of broader economic trends affecting the transportation sector, including rising fuel prices and labor costs [2]. - The taxi industry may need to adapt to these changes by enhancing service efficiency and exploring alternative revenue streams to maintain profitability [2].

事实上，凯里交通部门早有明确规定：不按计价器收费属于违规。价目表上也清晰写着"精确计费"，可 落到执行中，却走了样。 化解这个问题，需要多方共同发力。监管不妨更"接地气"，通过定期抽查与典型警示双管齐下；出租车 司机也应主动转变观念，要想站稳脚跟，就该把计价器调清楚、改掉"凑整"的老习惯；乘客同样可以温 和提醒"请按表收费"，保留好支付记录，该投诉时不必犹豫——这不是斤斤计较，而是推动行业走向更 规范的积极态度。 转自：贵州日报 近来，凯里部分出租车上的一些细节，让不少乘客心里打起了问号：计价器反光看不清、车费总被"凑 整"多收几毛。钱虽不多，可那份对明明白白消费的期待，却值得认真对待。 手机支付早已普及，找零早不是难题，司机一句"四舍五入"，却让精准计价打了折扣。不少乘客的心 声：不是付不起这几毛，而是不愿为一笔"糊涂账"买单。 有司机解释，这是现金时代延续下来的老习惯，过去图个方便也情有可原。但如今服务行业讲究的是透 明与规范，老习惯若跟不上时代，哪怕只是几毛钱的出入，日积月累也会磨损乘客的信任。 出租车是城市流动的名片。我们相信，大多数司机是勤恳本分的，大多数乘客也是通情达理的。只要把 计价器调"清"， ...

Core Viewpoint - The Salt City Transportation Bureau has initiated a three-month special governance action to regulate taxi operations, aiming to enhance service quality and ensure passenger rights [1][2]. Group 1: Governance Action Details - The special governance action was officially launched on December 16, with a focus on improving the overall service quality and civility of the taxi industry [1]. - The meeting outlined the objectives, key focus areas, and measures for the governance action, emphasizing the need to address prominent issues raised by the public [1]. - The Transportation Enforcement Team reported on recent complaints regarding taxi services, highlighting significant management issues within the industry [1]. Group 2: Implementation and Responsibilities - The action requires taxi companies to take responsibility, enhance driver training, and improve internal regulations to better handle passenger complaints [2]. - A mechanism for rapid response and closed-loop management will be established, ensuring that all reported violations are thoroughly investigated and responded to [1][2]. - The meeting emphasized a problem-oriented approach, focusing on public concerns to elevate the overall service quality of the taxi industry [2]. Group 3: Expected Outcomes - The initiative aims to significantly reduce illegal operations and passenger complaints while improving overall satisfaction with taxi services [2]. - The governance action will involve multi-departmental collaboration to enforce regulations and address violations effectively [2]. - The goal is to foster a culture of compliance among taxi operators, leading to enhanced service levels and a more civilized industry environment [2].

Core Viewpoint - The article discusses the common challenges consumers face when seeking resolution for issues related to purchases and emphasizes the importance of knowing the right channels for complaints to achieve effective solutions. Group 1: Internal Resolution - Consumers should first attempt to resolve issues internally by contacting the platform's customer service for problems like wrong deliveries or subscription cancellations, as this is often the most efficient method [4][5][6]. Group 2: Official Channels - For serious issues such as product quality concerns or fraud, official complaint platforms like the national 12315 hotline are recommended, although they may involve longer processing times [7][8]. Group 3: Public Exposure - Utilizing third-party complaint platforms like Black Cat Complaints can lead to quicker resolutions, as companies are motivated to respond to public complaints to maintain their reputation [9][10][12]. Group 4: Complaint Strategy - A practical three-pronged strategy is suggested for determining the appropriate complaint route: 1. For minor disputes, contact platform customer service 2. For serious or unresolved issues, use official channels 3. For poor customer service experiences, utilize public platforms [14]. Group 5: Effective Complaints - Successful complaints hinge on two key factors: having complete evidence (like order screenshots and communication records) and being clear about the desired outcome (such as refunds or apologies) [16][17]. Group 6: Consumer Rights Awareness - The article concludes by reinforcing that consumers have the right to voice their concerns and should not hesitate to take action when their rights are compromised [19][20].