Core Viewpoint - The article discusses a recent incident involving a customer at Haidilao who reported an electric shock while dining, leading to ongoing medical treatment and a claim for compensation. The company has responded by emphasizing its commitment to safety and ongoing checks of its equipment, while also indicating that the incident may not be solely their responsibility. Group 1: Incident Response - Haidilao took the incident seriously, arranging for the customer to receive medical attention immediately after the report of the electric shock [1][2] - The restaurant conducted multiple safety checks on the equipment involved, including the use of electrical testing tools, and found no abnormalities [1][2] - A specialized service team has been set up to communicate with the customer, and local authorities have been involved in mediation efforts [1][2] Group 2: Financial Performance - In 2024, Haidilao reported revenue of 42.75 billion RMB, a year-on-year increase of 3.1%, and a net profit attributable to shareholders of 4.70 billion RMB, up 4.7% [5][8] - The company experienced a decline in revenue in the second half of 2024, with a 5.8% year-on-year drop, although net profit increased by 19.3% [8][9] Group 3: Business Strategy - Haidilao is adopting a more cautious approach to expansion, focusing on the quality of new stores rather than the quantity, with plans to open fewer but higher-quality locations [9][10] - The company closed 70 underperforming stores in 2024 while opening 59 new self-operated locations [9] - Haidilao is exploring new brand opportunities through its "Red Pomegranate Plan," which aims to incubate new restaurant concepts [11]