1月7日，在建行保山北城五洲支行营业厅，客户赵女士（化名）提来一袋从火灾中抢救出的纸币。经过该行员工持续5个多小时的"修复"，最终被兑换成 11.9万元崭新的人民币。 20余万元被烧成残币 当日上午，神色焦虑的赵女士提着一个黑色布袋走进建行保山北城五洲支行营业厅。袋子里装的是家人刚从火灾现场"抢"出的积蓄——大量纸币已被烟火 熏黑、粘连，甚至部分碳化破损，损毁严重。面对这笔钱能否兑换、还能挽回多少损失的不确定性，她满眼无助。 事发原因是近日赵女士老家意外起火，家人从火海中抢出这些年的积蓄，但打开袋子发现，多数钱币已被熏黑粘连、部分碳化破损，令人痛心。她想到银 行兑换残币，但由于损坏严重，心中没底。 本文转自【春城晚报】； "每一分都是血汗钱。"一位参与清点的工作人员说，"我们尽量拼凑，能多认一点是一点。" "没想到还能挽回这么多" 经过柜台双人连续5小时的清点与鉴定，赵女士带来的20余万元残损币，最终兑换了11.9万元。"我们虽然很努力，但很多纸币已碳化，无法整理。"一名 柜台员工遗憾地表示。 当赵女士从工作人员手中接过兑换后的崭新纸币时，眼眶湿润："火势来得太快，只抢出这个袋子。"她声音哽咽："真没想到还能 ...

Core Viewpoint - The article highlights the effective service provided by a local bank in facilitating the exchange of damaged currency, showcasing the bank's commitment to customer service and financial inclusivity [1] Group 1: Customer Experience - A customer, Mr. Chen, successfully exchanged damaged RMB notes for a total of 4,820 yuan after receiving assistance from the bank staff [1] - The bank staff provided detailed explanations of the currency exchange rules and proper storage methods for RMB, which was well-received by the customer [1] Group 2: Bank's Initiatives - The bank has implemented measures to enhance the professionalism and convenience of the damaged currency exchange service, including regular staff training on exchange standards and identification techniques [1] - The bank has established dedicated windows for damaged currency exchange and prominently displayed exchange procedures at various locations [1] - The bank aims to continue optimizing basic financial services like damaged currency exchange to protect the financial rights of the public [1]

Core Viewpoint - The article highlights a specific instance of customer service excellence at CITIC Bank's Taiyuan branch, showcasing the bank's commitment to addressing customer needs effectively and efficiently in the context of damaged currency exchange [1] Group 1: Customer Service - CITIC Bank's Taiyuan branch successfully handled a challenging situation involving a customer with a large bag of damaged coins and banknotes, demonstrating their proactive approach to customer service [1] - The bank staff implemented a special processing procedure to minimize disruption to other customers while addressing the issue, reflecting a customer-centric service philosophy [1] - The staff worked collaboratively, with specific roles assigned to ensure the efficient counting and assessment of the damaged currency, which took nearly three hours to complete [1] Group 2: Service Philosophy - The incident illustrates CITIC Bank's commitment to a customer-first service philosophy, aiming to alleviate customer concerns and enhance the banking experience [1] - The bank plans to continue optimizing service processes and improving the convenience and quality of cash payment services for customers [1] - The successful resolution of this situation not only met the immediate needs of the customer but also strengthened the relationship between the bank and its clientele [1]

Core Points - A customer, an elderly woman, approached the bank with severely damaged and moldy RMB notes, seeking assistance for exchange [1] - The bank staff took immediate action, manually assessing and processing the damaged notes, ultimately exchanging over 900 RMB for the customer [1] - The elderly woman expressed her gratitude for the attentive service provided by the bank staff [1] Group 1 - The elderly woman had stored cash in a basement, leading to severe damage due to moisture [1] - Bank staff explained proper cash storage methods to the customer to prevent future issues [1] - The bank aims to provide high-quality and efficient financial services to all customers [2] Group 2 - The bank is committed to the "finance for the people" philosophy, focusing on efficiency, quality, and customer relationships [2] - The bank's efforts are directed towards ensuring that customers feel the warmth and convenience of financial services [2]

Core Viewpoint - The article highlights a heartwarming incident at Agricultural Bank of China (ABC) where staff provided exceptional service by helping a customer with severely damaged banknotes, showcasing the bank's commitment to customer-centric service and the "financial for the people" philosophy [1] Group 1: Customer Service - ABC's Jinan Lixia Jiefang Road branch initiated a special service process to assist a customer with damaged banknotes, demonstrating their dedication to customer care [1] - Multiple staff members were involved in the meticulous process of repairing and organizing the damaged currency, which took nearly an hour to complete [1] - The customer's gratitude reflects the positive impact of ABC's service, reinforcing the bank's reputation for professionalism and warmth [1] Group 2: Company Philosophy - The incident exemplifies ABC's commitment to the "financial for the people" concept, emphasizing a customer-first approach in their service delivery [1] - ABC aims to treat every customer transaction with care, highlighting that every penny is worth attention and effort [1] - The bank plans to continue its role as a "responsible bank," ensuring that professional and heartfelt service protects customers' wealth [1]

Core Viewpoint - The article highlights the exceptional customer service provided by Agricultural Bank of China (ABC) in handling a situation where a customer sought assistance to exchange severely damaged banknotes due to fire, showcasing the bank's commitment to a customer-centric service philosophy [1] Group 1: Customer Service Experience - A customer approached ABC's Jinan Lishan North Road branch with a bundle of burnt banknotes, expressing concern about their exchangeability [1] - The bank staff, particularly a teller named Zhang, provided a calm and reassuring response, explaining the regulations regarding damaged currency and assessing the condition of the notes [1] - The bank confirmed that the damaged banknotes retained over 75% of their identifiable area, qualifying for full exchange, which resulted in a positive outcome for the customer [1] Group 2: Employee Professionalism - The teller demonstrated patience and attention to detail throughout the process, ensuring the customer felt supported and informed [1] - The interaction exemplified the professionalism of ABC employees and their dedication to customer satisfaction [1] - The bank's service approach reflects its core value of being "customer-centric," emphasizing the importance of understanding and addressing customer needs [1]

Core Viewpoint - Qingdao Bank has initiated a series of community activities to address residents' cash-related issues, enhancing financial services and optimizing cash service ecosystems [1][4][12] Group 1: Community Engagement - The "Mobile Cash Service Workstation" initiative has conducted 9 events, serving over 1,000 residents and facilitating the exchange of more than 280,000 coins and 10,000 damaged banknotes [1][4] - The activities have received widespread praise from community residents, showcasing the bank's commitment to providing accessible financial services [1][4] Group 2: Cash Exchange Services - The focus of the activities is on coin exchange services, effectively addressing the challenges faced by small merchants and residents with excess coins [4] - The initiative has successfully activated dormant coins, improving the circulation of cash within the community [4] Group 3: Damaged Currency Exchange - The bank staff provided professional identification and exchange services for damaged banknotes, ensuring compliance with the People's Bank of China's regulations [8] - Residents expressed gratitude for the service, highlighting the importance of such initiatives in preventing financial loss [8] Group 4: Financial Literacy and Awareness - The activities included educational components, distributing materials on counterfeit currency detection and legal cash handling practices [8] - Bank employees engaged with residents, particularly the elderly, to enhance their understanding of currency security and financial risk prevention [8] Group 5: Future Plans - Qingdao Bank plans to continue its community service efforts, aiming to improve customer experience and the quality of financial services [12]

Core Viewpoint - The article highlights the proactive customer service approach of the China Construction Bank (CCB) branch in Heze, which successfully handled a complex case of damaged currency exchange, demonstrating its commitment to customer-centric service [1][2]. Group 1: Customer Service Initiative - The CCB branch in Heze responded to a customer's urgent request to exchange nearly 300 damaged banknotes just before closing time, showcasing its dedication to customer service [1]. - The branch implemented an "emergency currency exchange mechanism," allowing staff to pause end-of-day procedures to assist the customer, reflecting a flexible service model [1][2]. Group 2: Operational Efficiency - Within 20 minutes, the staff completed the identification, counting, and exchange of the damaged banknotes, resulting in the customer receiving 1,125 yuan in new bills [2]. - The branch has processed a total of 47 special damaged currency exchange cases this year, utilizing flexible scheduling and green channel mechanisms to extend service hours [2]. Group 3: Future Commitment - The CCB branch plans to continue optimizing its emergency service system to ensure efficient and warm financial services, aiming to protect the financial interests of the community [2].