一直以来，桃江农商银行严格落实残损币兑换相关要求，通过定期组织员工学习残损币兑换标准与 鉴别技巧、在各网点显著位置公示兑换办法、设立残损币兑换专门窗口等举措，持续提升服务专业度与 便捷性。下一步，该行将继续坚守"服务民生"初心，持续优化残损币兑换等基础金融服务，切实守护群 众财产权益，让有温度的金融关怀温暖更多人。（IC Photo 制图 张乐） 责任编辑：杨喜亭 "真没想到这些钱还能换回来这么多，真是太感谢你们了，帮我保住了血汗钱。"陈先生握着兑换后 的现金，再三向工作人员致谢。 近日，陈先生携带一袋因存放不当导致霉变、撕裂的残损人民币，前往湖南桃江农商银行高桥支行 申请兑换。该支行工作人员立即热情接待，严格按照《中国人民银行残缺污损人民币兑换办法》，迅速 展开清分与鉴定工作。无论币值大小，工作人员均逐张进行认真甄别，经过四十多分钟的细致核验，最 终依据票面剩余比例，为陈先生成功兑换4820元。在办理过程中，工作人员还同步向陈先生详细讲解了 残损币兑换规则及人民币正确存放方法，专业高效的服务获得了客户的高度认可与好评。 ...

Core Viewpoint - The article highlights a specific instance of customer service excellence at CITIC Bank's Taiyuan branch, showcasing the bank's commitment to addressing customer needs effectively and efficiently in the context of damaged currency exchange [1] Group 1: Customer Service - CITIC Bank's Taiyuan branch successfully handled a challenging situation involving a customer with a large bag of damaged coins and banknotes, demonstrating their proactive approach to customer service [1] - The bank staff implemented a special processing procedure to minimize disruption to other customers while addressing the issue, reflecting a customer-centric service philosophy [1] - The staff worked collaboratively, with specific roles assigned to ensure the efficient counting and assessment of the damaged currency, which took nearly three hours to complete [1] Group 2: Service Philosophy - The incident illustrates CITIC Bank's commitment to a customer-first service philosophy, aiming to alleviate customer concerns and enhance the banking experience [1] - The bank plans to continue optimizing service processes and improving the convenience and quality of cash payment services for customers [1] - The successful resolution of this situation not only met the immediate needs of the customer but also strengthened the relationship between the bank and its clientele [1]

Core Points - A customer, an elderly woman, approached the bank with severely damaged and moldy RMB notes, seeking assistance for exchange [1] - The bank staff took immediate action, manually assessing and processing the damaged notes, ultimately exchanging over 900 RMB for the customer [1] - The elderly woman expressed her gratitude for the attentive service provided by the bank staff [1] Group 1 - The elderly woman had stored cash in a basement, leading to severe damage due to moisture [1] - Bank staff explained proper cash storage methods to the customer to prevent future issues [1] - The bank aims to provide high-quality and efficient financial services to all customers [2] Group 2 - The bank is committed to the "finance for the people" philosophy, focusing on efficiency, quality, and customer relationships [2] - The bank's efforts are directed towards ensuring that customers feel the warmth and convenience of financial services [2]

Core Viewpoint - The article highlights a heartwarming incident at Agricultural Bank of China (ABC) where staff provided exceptional service by helping a customer with severely damaged banknotes, showcasing the bank's commitment to customer-centric service and the "financial for the people" philosophy [1] Group 1: Customer Service - ABC's Jinan Lixia Jiefang Road branch initiated a special service process to assist a customer with damaged banknotes, demonstrating their dedication to customer care [1] - Multiple staff members were involved in the meticulous process of repairing and organizing the damaged currency, which took nearly an hour to complete [1] - The customer's gratitude reflects the positive impact of ABC's service, reinforcing the bank's reputation for professionalism and warmth [1] Group 2: Company Philosophy - The incident exemplifies ABC's commitment to the "financial for the people" concept, emphasizing a customer-first approach in their service delivery [1] - ABC aims to treat every customer transaction with care, highlighting that every penny is worth attention and effort [1] - The bank plans to continue its role as a "responsible bank," ensuring that professional and heartfelt service protects customers' wealth [1]

Core Viewpoint - The article highlights the exceptional customer service provided by Agricultural Bank of China (ABC) in handling a situation where a customer sought assistance to exchange severely damaged banknotes due to fire, showcasing the bank's commitment to a customer-centric service philosophy [1] Group 1: Customer Service Experience - A customer approached ABC's Jinan Lishan North Road branch with a bundle of burnt banknotes, expressing concern about their exchangeability [1] - The bank staff, particularly a teller named Zhang, provided a calm and reassuring response, explaining the regulations regarding damaged currency and assessing the condition of the notes [1] - The bank confirmed that the damaged banknotes retained over 75% of their identifiable area, qualifying for full exchange, which resulted in a positive outcome for the customer [1] Group 2: Employee Professionalism - The teller demonstrated patience and attention to detail throughout the process, ensuring the customer felt supported and informed [1] - The interaction exemplified the professionalism of ABC employees and their dedication to customer satisfaction [1] - The bank's service approach reflects its core value of being "customer-centric," emphasizing the importance of understanding and addressing customer needs [1]

Core Viewpoint - Qingdao Bank has initiated a series of community activities to address residents' cash-related issues, enhancing financial services and optimizing cash service ecosystems [1][4][12] Group 1: Community Engagement - The "Mobile Cash Service Workstation" initiative has conducted 9 events, serving over 1,000 residents and facilitating the exchange of more than 280,000 coins and 10,000 damaged banknotes [1][4] - The activities have received widespread praise from community residents, showcasing the bank's commitment to providing accessible financial services [1][4] Group 2: Cash Exchange Services - The focus of the activities is on coin exchange services, effectively addressing the challenges faced by small merchants and residents with excess coins [4] - The initiative has successfully activated dormant coins, improving the circulation of cash within the community [4] Group 3: Damaged Currency Exchange - The bank staff provided professional identification and exchange services for damaged banknotes, ensuring compliance with the People's Bank of China's regulations [8] - Residents expressed gratitude for the service, highlighting the importance of such initiatives in preventing financial loss [8] Group 4: Financial Literacy and Awareness - The activities included educational components, distributing materials on counterfeit currency detection and legal cash handling practices [8] - Bank employees engaged with residents, particularly the elderly, to enhance their understanding of currency security and financial risk prevention [8] Group 5: Future Plans - Qingdao Bank plans to continue its community service efforts, aiming to improve customer experience and the quality of financial services [12]

Core Viewpoint - The article highlights the proactive customer service approach of the China Construction Bank (CCB) branch in Heze, which successfully handled a complex case of damaged currency exchange, demonstrating its commitment to customer-centric service [1][2]. Group 1: Customer Service Initiative - The CCB branch in Heze responded to a customer's urgent request to exchange nearly 300 damaged banknotes just before closing time, showcasing its dedication to customer service [1]. - The branch implemented an "emergency currency exchange mechanism," allowing staff to pause end-of-day procedures to assist the customer, reflecting a flexible service model [1][2]. Group 2: Operational Efficiency - Within 20 minutes, the staff completed the identification, counting, and exchange of the damaged banknotes, resulting in the customer receiving 1,125 yuan in new bills [2]. - The branch has processed a total of 47 special damaged currency exchange cases this year, utilizing flexible scheduling and green channel mechanisms to extend service hours [2]. Group 3: Future Commitment - The CCB branch plans to continue optimizing its emergency service system to ensure efficient and warm financial services, aiming to protect the financial interests of the community [2].