Core Viewpoint - The article highlights a specific instance of customer service excellence at CITIC Bank's Taiyuan branch, showcasing the bank's commitment to addressing customer needs effectively and efficiently in the context of damaged currency exchange [1] Group 1: Customer Service - CITIC Bank's Taiyuan branch successfully handled a challenging situation involving a customer with a large bag of damaged coins and banknotes, demonstrating their proactive approach to customer service [1] - The bank staff implemented a special processing procedure to minimize disruption to other customers while addressing the issue, reflecting a customer-centric service philosophy [1] - The staff worked collaboratively, with specific roles assigned to ensure the efficient counting and assessment of the damaged currency, which took nearly three hours to complete [1] Group 2: Service Philosophy - The incident illustrates CITIC Bank's commitment to a customer-first service philosophy, aiming to alleviate customer concerns and enhance the banking experience [1] - The bank plans to continue optimizing service processes and improving the convenience and quality of cash payment services for customers [1] - The successful resolution of this situation not only met the immediate needs of the customer but also strengthened the relationship between the bank and its clientele [1]

了解情况后，工作人员迅速行动起来。由于纸币霉烂程度过高，无法通过机器处理，只能人工一张张去 除异物、仔细剥离、拼接还原。工作人员一边按照残损、污损人民币兑换标准，认真细致地逐一确认每 张纸币的可兑换面额，一边耐心地向老奶奶讲解相关常识，告诉她平时存放现金的正确方法，避免再次 出现类似情况。 近日，建行济宁汶上支行早晨刚开始营业，一位神色焦急的老奶奶便走进大厅。她小心翼翼地拿着一兜 霉烂、污损严重的人民币，向大堂经理询问："这些钱还能兑换吗？" 据老人描述，这些现金被长期放在地下室中遗忘了，由于长期受潮，纸币已经严重破损霉变，部分甚至 黏连在一起。老奶奶满脸心疼地说，积攒这些钱不容易，希望银行能帮忙兑换。 "谢谢！谢谢你们！建设银行的服务真是太周到了！" 拿到崭新的人民币，老奶奶紧锁的眉头终于舒展 开来，脸上露出了欣慰的笑容。她对网点工作人员真诚的服务态度给予高度肯定，并再三表示感谢。 下一步，建行济宁汶上支行将持续践行 "金融为民" 理念，以更高的效率、更好的品质、更融洽的关系 为标准展开工作，为更多有需要的客户提供优质、高效的金融服务，让每一位客户都能感受到金融服务 带来的温暖与便利。 时间一分一秒过去，经 ...

"谢谢你们，帮我整理了这么多破币，你们的服务太好了！"客户临走时连声道谢，朴实的言语中满是对 农行服务的认可，这让在场的每一位工作人员都倍感温暖。 这看似平常的一幕，正是农行践行"金融为民"理念的生动诠释。农行济南历下解放路支行始终坚持"以 客户为中心"的服务宗旨，将"残损币兑换"这项基础服务做到极致。从一张张破损纸币的细心粘贴，到 一卷卷变形钞票的耐心整理，每一个服务细节都体现了农行人的专业与温度。服务无小事，客户的每一 分钱都值得我们用心对待。未来，农行将继续秉承"责任银行"的担当，用专业、暖心的服务守护客户的 每一分财富，让金融温度在点滴服务中传递。 近日，农行济南历下解放路支行上演了温馨一幕。一位客户拎着一大袋破损严重的纸币来到网点，忐忑 地询问："这些钱都成这样了，银行还能收吗？"大堂经理仔细查看后发现，这些纸币有的被撕破、有的 被水浸湿、有的已经卷边变形。 面对客户的困扰，网点立即启动特殊服务流程，多位工作人员齐上阵，有的细心粘贴破损纸币，有的认 真压平卷边钞票，还有的按面额分类整理。经过近一个小时的耐心处理，这些"伤痕累累"的纸币终于重 获新生，顺利存入客户的银行卡。 ...

近日，一位客户神色焦急地走进农行济南历山北路支行，手里紧攥着一沓被火烧得焦黑的百元纸币。原 来，这些钞票是在家中不慎被火苗燎到，大半部分已经碳化破损，他担心无法兑换，便匆忙赶来银行求 助。 见状，柜员张姐放下手头工作，微笑着安抚客户："您别着急，我们先看看是否符合兑换标准。"她小心 翼翼地将残币平铺在桌面上，仔细测量剩余完好的部分。由于纸币边缘烧毁严重，她耐心地向客户解释 人民银行关于残损币兑换的规定。 随后，张姐请来业务主管双人核验，两人认真比对残存图案和防伪 特征，确认这些纸币仍保留75%以上的可辨认面积，符合全额兑换条件。整个过程中，她始终保持着温 和的态度，还不忘提醒客户："以后遇到类似情况，可以先用干净的纸包裹残币，避免二次损坏。" 当客户接过崭新的百元钞票时，脸上终于露出笑容，连连道谢："真是太感谢了！没想到烧成这样还能 兑换，你们的服务真周到！"张姐微笑着说："这是我们应该做的，能帮到您就好。" 耐心、细致的服务，让客户在焦急中感受到温暖，这不仅体现了农行员工的专业素养，更展现了农业银 行"以客户为中心"的服务理念。 ...

Core Viewpoint - Qingdao Bank has initiated a series of community activities to address residents' cash-related issues, enhancing financial services and optimizing cash service ecosystems [1][4][12] Group 1: Community Engagement - The "Mobile Cash Service Workstation" initiative has conducted 9 events, serving over 1,000 residents and facilitating the exchange of more than 280,000 coins and 10,000 damaged banknotes [1][4] - The activities have received widespread praise from community residents, showcasing the bank's commitment to providing accessible financial services [1][4] Group 2: Cash Exchange Services - The focus of the activities is on coin exchange services, effectively addressing the challenges faced by small merchants and residents with excess coins [4] - The initiative has successfully activated dormant coins, improving the circulation of cash within the community [4] Group 3: Damaged Currency Exchange - The bank staff provided professional identification and exchange services for damaged banknotes, ensuring compliance with the People's Bank of China's regulations [8] - Residents expressed gratitude for the service, highlighting the importance of such initiatives in preventing financial loss [8] Group 4: Financial Literacy and Awareness - The activities included educational components, distributing materials on counterfeit currency detection and legal cash handling practices [8] - Bank employees engaged with residents, particularly the elderly, to enhance their understanding of currency security and financial risk prevention [8] Group 5: Future Plans - Qingdao Bank plans to continue its community service efforts, aiming to improve customer experience and the quality of financial services [12]

此次 "踩点服务" 仅是建行菏泽巨野龙堌支行践行 "以客户为中心" 的缩影。今年以来，该行已累计处理 特殊残损币兑换业务 47 笔，通过弹性排班、绿色通道等机制，将服务延伸至下班时刻。未来，该行将 持续优化应急服务体系，用专业与温度守护群众 "钱袋子"，让金融服务既有速度更有温度。 工作人员兵分三路：专人对照《残缺污损人民币兑换办法》，借助专业工具逐张鉴别残损程度；另一组 同步向巴先生讲解判定标准，从撕裂长度到票面完整性，用通俗语言将政策转化为清晰易懂的说明；后 勤人员则快速调配验钞机、计算器等设备，保障业务高效推进。"这张半额兑换，您看这里票面缺失超 过四分之一……" 在工作人员耐心解释下，巴先生紧锁的眉头逐渐舒展。 经过 20 分钟紧张作业，300 张残损币完成鉴定、清点、兑换全流程，1125 元崭新的百元钞递到巴先生 手中。"原以为要跑几趟，没想到你们快下班了还这么拼！" 客户紧握工作人员的手，连声道谢。 "叮铃 ——"距离建行菏泽巨野龙堌支行下班仅剩 15 分钟，一阵急促的脚步声打破了大厅的宁静。客户 巴先生拎着沉甸甸的手提袋冲入网点，袋内近三百张形态各异的残损币，成为横亘在下班节点前的棘手 难题。 ...