> 腾讯云 | | 腾讯研究院 Research Institute | Gartner. 企业级智能体 产业精英报 从场景试点到规模化应用实践 关注公众号，后台回复 "企业级智能体" ，即可下载PDF版报告全文 随之而来的是智能体应用形态的百花齐放。在个人生活领域，它正从简单的聊天机器人演变为无所不包 的"数字伙伴"，能够管理你的日程、筛选信息、处理邮件，甚至在你授权下完成订餐、购物等生活琐 事，逐步成为个性化的"生活操作系统"。在企业运营中，智能体以"嵌入式"或"产品化"的形态，深度融 入营销、客服、研发、财务等核心业务流。从处理海量高频咨询的"高效助手"，到串联多个系统完成复 杂流程的"执行专家"，再到辅助进行市场分析的"决策专家"，智能体的角色愈发多元且关键。更有甚 者，多个智能体构成的协同网络，正以"虚拟项目组"的形式，自主完成软件开发、市场研究等复杂项 目，预示着一种全新的组织形态与生产关系正在形成。 与此同时，智能体的能力边界正从数字世界向物理世界延伸。当智能体的"大脑"与机器人、自动驾驶汽 车、智能家居等硬件深度融合，具身智能便应运而生。它不仅能"想得明白"，更能"动得精准"，在复杂 的物理环 ...

Core Viewpoint - The core viewpoint of the news is that Tencent aims to enhance industrial efficiency through intelligence and expand revenue scale through globalization, positioning these as the two main drivers for enterprise growth [5]. Group 1: Intelligentization - Tencent Cloud has launched a comprehensive AI strategy, focusing on open AI capabilities and enhancing both C-end and B-end scenarios to stimulate innovation potential in enterprises [3][4]. - AI has become a new business gene for Tencent, with the Tencent Yuanbao application ranking among the top three AI native applications in China, and user inquiries reaching the total volume of the previous month within a year [6][7]. - The IMA knowledge base has surpassed 100 million documents, and the monthly active users of QQ Browser's AI feature have increased by 17.8 times since April [6][7]. - AI has significantly contributed to double-digit growth in Tencent's advertising and gaming sectors, with marketing service revenue growing by 20% in Q2 [7]. Group 2: Globalization - Tencent Cloud is enhancing its international strategy by focusing on infrastructure, technology products, and service capabilities to help enterprises establish a local presence and expand globally [4][15]. - The speed of overseas infrastructure development is among the fastest among domestic cloud providers, with international business experiencing high double-digit growth over the past three years [4][16]. - Over 90% of Chinese internet companies and 95% of leading gaming companies have chosen Tencent Cloud for their international expansion [4][15]. Group 3: AI Application and Development - Tencent is committed to continuously upgrading its intelligent agent solutions, which are seen as the main application carrier in the AI era, and has released the ADP 3.0 version to enhance enterprise efficiency [8][9]. - The company has established a complete suite for intelligent agent development, providing capabilities such as security sandbox environments and long-term memory management [9]. - A recent collaboration with Juewei Food demonstrated that AI marketing efficiency can reach 2-3 times that of manual operations, with significant improvements in content click-through rates and transaction amounts [10]. Group 4: Infrastructure and Service Enhancement - Tencent Cloud is building a "global network" to support globalization, with significant investments in infrastructure, including a $150 million investment in Saudi Arabia [16][17]. - The company emphasizes the importance of a deep understanding of industry needs and long-term partnerships with clients, providing localized technical support and services [18][19]. - Tencent Cloud's products, such as CodeBuddy and ADP, have been successfully internationalized, showcasing strong competitiveness in the global market [17].

Core Insights - Tencent is focusing on the development of intelligent agents, emphasizing practical user experience and efficient problem-solving in business workflows [1][4] - The company has introduced several key features in its intelligent agent design, including intelligent fallback, document comparison, and enhanced Q&A capabilities [4][5] - Tencent is positioning its QQ browser as an AI browser, integrating intelligent agents to improve search experiences and address traditional browser pain points [5][6] Group 1: Intelligent Agent Development - The creation of intelligent agents is no longer a technical challenge, but developing practical and efficient solutions remains a significant research area [1] - Key design features include intelligent fallback, which allows agents to modify previous content based on a global understanding of the workflow [1][4] - Document comparison tools help users identify differences between document versions, reducing confusion in enterprise scenarios [4] Group 2: Enhanced Functionality - The intelligent agents are designed to autonomously plan and execute tasks based on natural language commands, enabling multi-agent collaboration for complex tasks [4] - Tencent has launched QBot within the QQ browser, marking a shift towards AI-driven browsing experiences [5] - The integration of knowledge bases with intelligent agents is expected to enhance decision-making and execution precision in enterprises [6] Group 3: Future Directions - Tencent is developing local sandbox capabilities for agents, allowing them to operate local software and tools, akin to a virtual operator [5] - The combination of large models and knowledge bases is seen as a key area for improving business efficiency and competitiveness [6] - The company anticipates that the integration of agents and knowledge bases will become a core demand in enterprises [6]