Five9 (FIVN) FY Conference Summary Company Overview - **Company**: Five9 (FIVN) - **Event**: FY Conference held on August 13, 2025 - **Key Speakers**: Mike (CEO), Brian (CFO) Key Points Industry and Market Dynamics - The CCaaS (Contact Center as a Service) market is still largely on-premise, with only 40% in the cloud, indicating significant growth potential for cloud migration [19][20] - The AI segment within Five9's offerings is growing rapidly, with AI revenue accelerating to 42% year-over-year, now constituting 10% of enterprise subscription revenue [5][6] Financial Performance - Five9 reported the highest quarterly ACV (Annual Contract Value) bookings in two years, with AI bookings tripling year-over-year [4][5] - Record profitability was achieved with 24% EBITDA margins [6][66] - The company anticipates revenue growth of 10-15% by 2027, driven by macroeconomic conditions and AI adoption [60] AI Strategy and Offerings - Five9's AI is embedded within its platform, providing access to contextual data, which is a competitive advantage [30][31] - The AI suite includes 10 SKUs, with self-service, agent assist, and workflow automation being the top three products driving growth [32][37] - The company emphasizes trust and governance in AI, addressing enterprise concerns [33] Executive Changes - Mike announced his transition from CEO to Executive Chairman due to health reasons, with Brian confirmed as the permanent CFO [10][14] - The leadership transition is aimed at setting the company up for long-term success [14][15] Partner Contributions - A significant portion of deals is influenced by partners, including ISVs and global systems integrators [23][24] - Partnerships with Salesforce and ServiceNow remain strong despite competitive investments in the space [28] Customer Trends and AI Impact - Customers are increasingly adopting AI, with expectations of self-service AI handling 5-15% of interaction volumes [50] - The company is seeing a net increase in ARR (Annual Recurring Revenue) as customers mature in their AI journey [47] Competitive Landscape - The acquisition of Cognigy by NICE highlights the competitive dynamics in the AI space, with Five9's AI business being a strong performer [54][55] - Five9's AI revenue is projected to grow significantly, with gross margins in the high seventies to low eighties [45][64] Future Outlook - Five9 is focused on maintaining sales capacity while improving productivity and targeting a diverse range of deals [62][63] - The company aims for gross margins to reach 66-68% in the intermediate term, driven by a shift towards higher-margin AI offerings [64][66] Investor Sentiment - The company believes it is positioned as a leader in AI within the CCaaS space, with strong revenue growth metrics that will shift investor perceptions [67][68] Additional Insights - The operational review earlier in the year has led to efficiency improvements, contributing to both top and bottom-line growth [7][66] - The company is optimistic about the future, with a strong pipeline and a focus on both large and mid-sized deals [63][68]

Core Viewpoint - UBS's participation in the Databricks investor day indicates a strong ongoing investment in the "data layer," which may benefit both Databricks and Snowflake despite their competition [1] Databricks Disclosure - Databricks expects a revenue run rate of $3.7 billion for the second half of the year, representing a year-over-year growth of approximately 50% [2] - Databricks anticipates its data warehouse revenue run rate will exceed $1 billion this year, which aligns with expectations and does not raise concerns about Snowflake's market share loss [2] - Databricks' "AI suite" has an annual recurring revenue (ARR) of $300 million, surpassing Snowflake [2] - The CEO of Databricks has adopted a more neutral stance towards Snowflake compared to the past [2] - Demand for Postgres databases is described as "very hot," which may not bode well for MongoDB [2] - Most enterprises are still in the early stages of deploying AI agents, with much of the activity being speculative [2] - Demand in the Europe, Middle East, and Africa (EMEA) markets is reported to be weak [2] Customer/Partner Feedback - Feedback from clients regarding Databricks is overwhelmingly positive, particularly concerning product functionality, pricing, and innovation speed [2] - Feedback on Snowflake is unexpectedly constructive, with clients noting that the development pace of Snowflake and Databricks appears similar, a sentiment not expressed two years ago [3] - Enterprises are attempting to organize data for AI applications, supported by feedback from interviews [3] - Adoption of data lake or iceberg technology is reported to be more positive than anticipated [3] Valuation - UBS maintains that if Snowflake's growth rate trends towards 30% and the data investment cycle remains prolonged, a multiple of 13x/51x CY26E revenue/free cash flow (FCF) does not seem unreasonable [3] - The target price for Snowflake remains at $265, based on a multiple of 17x/66x CY26E, which is considered a reasonable premium relative to high-growth peers [3]

Market Overview - The US and China have made progress in trade negotiations, leading to a strong performance in the Chinese market, with the Shanghai Composite Index rising by 0.52% and the Shenzhen Component Index increasing by 0.83%[3][15] - The US May CPI was lower than expected, contributing to a slight decline in US stocks after reaching a three-month high earlier in the day, with the Dow Jones remaining flat and the Nasdaq down by 0.5%[3][9] Commodity and Currency Insights - International crude oil prices surged, with WTI crude rising by $3.17 to $68.15 per barrel, marking the highest level since April 2, 2025[24] - Gold prices increased due to lower-than-expected US inflation data, which strengthened bets on a potential rate cut by the Federal Reserve[24] Fixed Income Market - US Treasury yields fell following the lower-than-expected CPI data, with the 10-year yield dropping to 4.42%[28] - Asian bond markets remained robust, with investment-grade bond spreads in China narrowing by 2-4 basis points, driven by demand for major companies like Alibaba and Tencent[28] Policy and Economic Measures - A new policy financial tool has been reintroduced with a scale of 500 billion yuan, aimed at accelerating investment projects in traditional infrastructure and emerging technologies[6] - The Chinese government is expected to expedite local bond issuance, particularly for projects supported by special government bonds, providing strong support for economic growth in the second half of the year[6] Stock Market Performance - The Hang Seng Index and the Hang Seng China Enterprises Index rose by 0.84% and 1.12%, respectively, reaching new highs since early April, driven by optimism from trade talks[11] - In the US, large tech stocks mostly declined, while nuclear power stocks surged following a contract announcement by Oklo[9]