SAN FRANCISCO--(BUSINESS WIRE)--Salesforce (NYSE: CRM), the world's #1 AI CRM, today unveiled its 2025 Cyber Week results (November 25–December 1), analyzing shopping data from over 1.5 billion shoppers. This was another record-breaking shopping week, with overall industry global sales increasing 7% year over year (YOY) to $336.6 billion, and U.S. sales accounting for $79.6 billion (up 5% YOY). These results signal a strong consumer appetite for buying this holiday season despite increasing glo. ...

Core Insights - Lumen Technologies has appointed Jim Fowler as Executive Vice President and Chief Technology & Product Officer, effective January 5, 2026, succeeding Dave Ward who is leaving for a role at Salesforce [1][2] - Fowler will report to CEO Kate Johnson and will oversee Lumen's global technology and product strategy, focusing on the evolution of the company's network and digital platforms [2][3] - The leadership transition is not expected to alter Lumen's previously communicated technology roadmap or strategic growth priorities, which will be detailed at the Investor Day event on February 25, 2026 [4] Leadership Transition - Dave Ward's leadership has been acknowledged for laying a foundation that will influence Lumen's future trajectory, and he will assist in the transition until January 23, 2026 [3] - Jim Fowler has been a board member since 2023 and has extensive experience in technology leadership, previously serving as Executive Vice President and Chief Technology Officer at Nationwide Insurance [3][4] - Fowler's background includes nearly two decades at General Electric, where he held senior technology roles, and he began his career at AT&T [3] Strategic Vision - Fowler expressed enthusiasm about the opportunity to strengthen Lumen's position as a trusted network for AI and emphasized the importance of innovation and execution in realizing value [4] - The company aims to leverage its network scale to help clients maximize the potential of AI, focusing on connectivity, data transport, and digital platform capabilities [5]

Core Points - Salesforce's board of directors declared a quarterly cash dividend of $0.416 per share [1] - The dividend is scheduled to be payable on January 8, 2026, to shareholders of record on December 18, 2025 [1] Company Overview - Salesforce is recognized as the world's 1 AI CRM, assisting organizations of all sizes in becoming agentic enterprises [2] - The company integrates humans, agents, apps, and data on a trusted, unified platform to drive growth and innovation [2]

人民网北京12月3日电 （记者栗翘楚）在数字化转型持续深入与人工智能技术加速融合的背景下，我国 AI CRM（人工智能客户关系管理）系统正从"可用"向"好用"迈进，逐步成为企业提升运营效率、优化 客户体验的重要支撑。 销售易产品副总裁罗义介绍，今年3月，企业借助腾讯混元大模型能力发布AI CRM产品NeoAgent。目 前，销售助理Agent、渠道代表助理 Agent和客服Agent已在米其林、泰瑞机器等多个企业客户落地推 广，近期也正与金山办公、艾默生等客户共创营销Agent和销售经理Agent。 当前，随着智能体协同、行业知识融合等趋势的推进，AI CRM正逐步渗透至企业运营全流程。一批具 备本土实践经验的CRM企业也开始服务东南亚、欧洲等市场，通过多语言支持、本地化合规适配、全 球数据同步等功能，助力出海企业构建统一的客户视图与精细化运营能力。 业内专家指出，AI CRM不仅是技术升级，更是业务模式的重构。未来，随着技术能力与行业知识的持 续融合，AI CRM将更好地助力企业培育新质生产力，完成从"技术驱动"到"价值驱动"的转型。 （文章来源：人民网） 在生态建设方面，行业正呈现"技术+场景"双轮驱动趋 ...

Core Insights - The article discusses the transformation of Customer Relationship Management (CRM) into an AI-driven system, emphasizing its role as a central nervous system for enterprises in the digital age [2][5] - SalesEase, a leader in the industry, has collaborated with the China Academy of Information and Communications Technology (CAICT) to establish the first AI CRM research report and selection standard framework in China, marking a significant milestone in the digital transformation of enterprises [5][10] Industry Overview - The evolution of CRM over the past two decades reflects the broader digitalization journey of enterprises, transitioning from a "record system" to a "process system," and now to an "intelligent partner" powered by AI [5][6] - Traditional CRM focuses on efficiency, while AI CRM emphasizes growth through dynamic customer profiling, predictive modeling, and automated task execution [5][6] AI CRM Characteristics - AI CRM differs from traditional CRM in several dimensions, including a shift from process-driven to insight-driven paradigms, and from static data to integrated, dynamic data [6] - The article outlines the "pain point triangle" for AI CRM selection, highlighting the need for standards to define AI CRM, assess its intelligence level, and guide product selection [7] SalesEase's Role - SalesEase has been recognized as a standard setter in the CRM industry, having established a comprehensive AI CRM evaluation model in collaboration with CAICT, which includes a multi-dimensional assessment framework [10][13] - The company has a long-standing commitment to AI, having built a native AI platform that integrates seamlessly with enterprise data and processes, ensuring data security and compliance [8][9] Technological Integration - The integration of AI capabilities within SalesEase's CRM system is based on a PaaS architecture, allowing for continuous learning and evolution of the AI system [11][12] - The collaboration with Tencent enhances SalesEase's AI CRM capabilities, providing advanced model training, knowledge enhancement, and security features [11][12] Market Impact - SalesEase's AI CRM has been successfully implemented in various leading enterprises, demonstrating its effectiveness in transforming AI from a concept into a tangible productivity tool [10][13] - The establishment of standards by CAICT and SalesEase is seen as a guiding signal for the future of enterprise-level AI in China, positioning the country as a reference point in the global intelligent CRM landscape [13]

Core Insights - Salesforce has set a new long-term revenue target of over $60 billion by fiscal year 2030, excluding Informatica [1] - This target implies a compounded annual growth rate (CAGR) of over 10% from fiscal year 2026 to fiscal year 2030 [1] - The company introduced a new long-term Profitable Growth Framework, aiming for a combined growth rate of subscription and support in constant currency and non-GAAP operating margin to total 50 by fiscal year 2030 [1]

Core Insights - Salesforce and OpenAI have announced an expanded strategic partnership to integrate their platforms, enhancing enterprise work and commerce experiences [1] Group 1: Partnership Details - The partnership will enable Salesforce's AI CRM to be integrated directly into ChatGPT, providing a unified experience across both platforms [1] - New integrations will bring OpenAI's frontier models into Salesforce, enhancing the capabilities of both companies [1]

Core Insights - Marc and Lynne Benioff announced a $100 million gift to UCSF Benioff Children's Hospitals to enhance pediatric care [1] - Salesforce has committed an additional $39 million to support public schools, education nonprofits, and local children's hospitals, increasing their total contributions to the Bay Area to over $1 billion [1] - These announcements were made ahead of Salesforce's annual Dreamforce conference [1]

Core Viewpoint - The article emphasizes that the leap in technologies such as artificial intelligence presents historic opportunities for innovation and entrepreneurship, despite the challenges faced in the global venture capital market [2][3]. Global Venture Capital Environment - In 2024, the global primary market financing amount is projected to reach $274.6 billion, a 4.5% increase from 2023, representing 41.4% of the peak in 2021 [4]. - The number of global financing events in 2024 is expected to be 26,961, a decline of 18.5% from 2023, marking the lowest level since 2018 [4]. Chinese Venture Capital Market - In China, the number of financing events in the primary market for 2024 is estimated at 8,881, a year-on-year decrease of 20.3%, with financing amounting to 507.53 billion yuan, down 18.8% year-on-year, both figures being the lowest in nearly a decade [7]. AI Innovation and Entrepreneurship - The era of large models has led to active AI innovation and entrepreneurship, reshaping various industries [9]. - Since the second half of 2023, financing related to artificial intelligence has been steadily increasing, with AI startups projected to secure a total of $100.4 billion in 2024, with over half of the global primary market funds directed towards AI in the fourth quarter [10]. Generative AI Dominance - Generative AI currently dominates the AI investment landscape, with $56 billion in financing in 2024, accounting for 43% of the total AI financing for the year [12]. - AI applications in sectors such as enterprise services, healthcare, automotive, manufacturing, education, and transportation are becoming popular investment directions, with a high number of financing events [12]. AI Agent Development - AI Agents, as a new paradigm for intelligent interaction, are increasingly penetrating various industries, with numerous startups emerging in this space [12]. - Companies in enterprise services are leveraging AI capabilities to enhance product performance and user experience, while AI is transforming marketing strategies in retail and e-commerce [13]. Globalization Intent of Chinese Startups - Nearly 80% of Chinese startups have intentions to expand overseas, reflecting a strong desire for global market engagement [14][15]. - New-generation tech entrepreneurs possess the vision and capability for globalization, supported by improved digital infrastructure and international perspectives [16]. Huawei Cloud Ecosystem Support - Huawei Cloud's startup ecosystem integrates technology, investment, and business resources, creating a favorable environment for startup development [19]. - The ecosystem has supported over 7,000 startups globally since its launch in 2022, providing resources tailored to different stages of startup growth [23]. Successful Case Studies - Companies like Shengtong Technology and Logic Intelligence have benefited from Huawei Cloud's resources, enhancing their product capabilities and market reach [24][25]. - Huawei Cloud has facilitated international market expansion for various startups, helping them secure clients across Europe, the Middle East, and Asia-Pacific [25][26]. Future Outlook - The Huawei Cloud global startup ecosystem aims to continue empowering startups and fostering collaboration to write a new chapter in the AI industry [27][28].

Group 1 - The core viewpoint is that Henan province aims to accelerate the integration of artificial intelligence into new industrialization, targeting an AI industry scale exceeding 160 billion yuan by 2027, establishing itself as a significant AI industrial hub and innovation application demonstration area [1] Group 2 - The China Academy of Information and Communications Technology highlights that the structural adjustment of the macro economy and the rapid evolution of generative AI technology are profoundly reshaping the relationship between enterprises and customers [3] - There is an urgent need for Customer Relationship Management (CRM) systems to transition from traditional models to intelligent, personalized, and sustainable new stages due to the evolving market demands for highly personalized and real-time services [3] - The ongoing national strategies such as "AI+" and "Digital China" create unprecedented opportunities for AI technology to empower core business processes and cultivate new productive forces [3] - Deploying AI-driven CRM systems and deeply embedding AI capabilities into business processes is now a key strategic decision for companies to build sustainable, differentiated advantages that are difficult for competitors to replicate [3]