Core Insights - The Zhejiang Airport VIP Service Company successfully held the first "Xiyue Cup" service skills competition on December 18, aimed at enhancing the standardization of VIP services and promoting the "People's Aviation for the People" philosophy [1] Group 1: Competition Overview - The competition featured seven elite teams from service units and outsourced partners in Hangzhou, Ningbo, and Wenzhou, showcasing the skills and professionalism of modern civil aviation VIP service personnel [1] - The competition's purpose was to promote learning through competition, with a focus on improving service skills and addressing challenges in quantifying and applying service competition results [1] Group 2: Innovative Competition Structure - The competition included multiple core modules such as appearance, practical operations, emergency response, and language application, assessing participants' professional qualities in real-world scenarios [1] - The framework of the competition was announced a month in advance, with participant lists randomly generated a week prior, and specific details drawn on the day of the event, encouraging comprehensive preparation among participants [1] - Post-competition, units engaged in a thorough review process to identify gaps and enhance skills, creating a platform for skill exchange and experience sharing [1] Group 3: Strategic Development Initiatives - The Zhejiang Airport VIP Service Company is focused on high-quality development in civil aviation services, emphasizing standardization, productization, and branding [6] - Key initiatives include establishing a regular skill enhancement system, upgrading service brands, and transitioning service models to digital formats, including the development of an online membership service platform and the introduction of smart mobile service terminals [6] Group 4: Future Directions - The company plans to leverage insights and standards from the competition to enhance daily service practices, emphasizing heartfelt service and quality experiences for travelers [6] - There is a commitment to continuous innovation in service models to foster new growth drivers for the Zhejiang Airport Group's non-aviation business and contribute to the high-quality development of the civil aviation industry [6]

根据协议，双方将本着长期合作、优势互补、互利共赢的基本原则，在自愿、平等、互信和依法合规的 基础上，强化资源投入和政策支持，完善深圳通达全球的客货运航线网络，加强航空物流业务发展和基 础设施建设，支持中航集团加大在深发展力度、加强机场配套及航空人才服务保障，推动深圳民航业实 现更高质量发展，为深圳创建高品质创新型国际航空枢纽和空港型国家物流枢纽提供有力支撑。（编 辑：张薇，校对：张彤，审核：程凌） 《中国民航报》、中国民航网 记者梁永军 报道：12月18日，深圳市人民政府与中航集团在深圳签署战 略合作协议。 ...

（东航供图） "谢谢你们，在我最难的时候，帮我度过难关。" 12月的严寒中，东航MU2294（喀什—西安）航班的廊 桥口，67岁的刘杏军老人紧紧握住地服人员的手，眼眶泛红。一场因突发丧子之痛而起的紧急出行，在 东航机组、服保团队与地服人员的无缝接力中，化作了冬日里最暖的出行记忆。 哭声揪紧了所有人的心。王维騉立即蹲在旅客身边，飞机起飞后第一时间向责任机长蒋经纬说明情 况："老人年纪大了，候机楼路不熟，要是落地后找不着高铁站，肯定更急，能不能请地面派专人全程 帮他？"蒋经纬没有丝毫犹豫，当即通过卫星电话联系地面签派协调。10分钟后"地面保障已就位"的回 复，让王维騉悬着的心落了地。为了让刘先生落地后能"零耽误"，他又逐一对公务舱旅客、经济舱31- 34排旅客温柔解释请老人优先下机。旅客们异口同声"没问题"，让这份温暖在客舱里悄悄蔓延。 几乎在机组联动地面的同时，东航西北分公司服保经理接到了指挥长的紧急通知，服保经理立即核查航 班信息--确认无直飞航班后，安排地服专人接机，帮他买票、指引，绝不让老人多走一步冤枉路。 14:02，航班稳稳落地。舱门刚开启一条缝，地服值班经理便带着地服员王若晨、吴萌春迎了上来，接 过 ...

目前，东上航每周执行"上海—澳门"往返航班78班，澳门航空每周执行56班。双方已基于该航线现有的 运营规模，建立了相应的服务保障流程与合作机制。未来，双方将持续关注航线运行情况，不断优化服 务流程，为旅客提供更为便捷高效的出行体验。（编辑：张薇，校对：张彤，审核：程凌） 据悉，此次双方推出的"互相签转服务"，是指购买了东上航或澳门航空实际承运的"上海—澳门/澳门— 上海"直飞航班机票的旅客，在行程需要调整时，可在原出票渠道申请将航班签转至另一家承运人执飞 的航班（特价票等不可变更客票除外，签转时需依原客票规则办理并补足可能的票价差额）。 例如，一位旅客在东航App预定了当天东航17：25从浦东机场飞往澳门机场的MU9991航班，但出发途 中遇到特殊情况晚到机场。由于该航班是东航当天最后一班，过去这位旅客只能放弃当天行程或退票重 买，选择十分有限；新服务上线后，旅客无需放弃行程，只需拨打东航95530服务热线提交变更申请， 按规定支付相应手续费及可能的票价差额，就能便捷签转至同天20：45起飞的澳门航空NX101航班，从 而继续行程。这是两家航司首次推出全渠道自愿签转服务，能实现客票自由变更执飞日期和班次(客票 ...

《中国民航报》、中国民航网 记者胡夕姮 通讯员徐兆来 报道：近日，民航厦门监管局根据华东局安全 重点工作部署，派员赴厦航运行控制中心（AOC）对其冬季运行保障桌面演练进行现场督导，旨在确 保冬季航班运行安全平稳。 厦门监管局对演练情况进行现场点评，并提出三方面建议：一是目的地备降场选择应避开同一天气系统 影响范围；二是航空器地面除冰后如遇故障，需关注起飞时间是否仍在防冰液保持时效内；三是因天气 导致航班积压时，应警惕可能引发的大面积延误及舆情风险。监管局同时要求公司严格遵守冬季运行安 全规章，落实航班正常管理规定，并结合演练开展复盘评估，完善应急预案，强化部门协同与资源整 合，提升对运行风险的敏感性和应急处置效能。 后续，厦门监管局将继续依据民航冬季运行新特点、新要求，持续开展监督检查，督促问题整改，确保 辖区运行安全。（编辑：陈虹莹 校对：许浩存 审核：程凌） （厦门监管局供图） 此次演练由厦航内部十余个部门共同参与，紧贴冬季运行实际设置场景：模拟某运行机场受降雪和大风 影响，围绕运行准备、运行监控及不正常情况处置等环节，设计突发性、连锁性事件，重点检验AOC 在气象研判、签派放行、机组协同、部门协作及信息 ...

Core Viewpoint - China Aviation Information Network Group Union (航信工会) has been awarded the title of "National Advanced Unit in Mass Sports" by the National Sports Administration, recognizing its contributions to promoting sports among employees [1] Group 1: Sports Activities and Employee Engagement - The union has implemented a series of targeted and effective mass sports activities, enhancing employees' overall quality and enriching their leisure lives [3] - The "航信杯" series of sports events, including football, basketball, table tennis, and badminton, has attracted over 1,000 employees annually, fostering physical health and camaraderie among staff [3] Group 2: Cultural and Sports Associations - The union has established 15 cultural and sports associations, attracting an average of over 1,400 members each year, to meet diverse employee interests and enhance community [4] - Regular activities, competitions, and training sessions are organized to strengthen employee engagement and sense of belonging [4] Group 3: Infrastructure Development - From 2021 to 2024, the union has developed nearly 4,000 square meters of specialized sports facilities, including basketball courts, badminton courts, and yoga rooms, to provide convenient and comfortable fitness spaces for employees [4] - The union's efforts in facility development have received widespread praise and positive responses from employees [4] Group 4: Future Outlook - The union aims to deepen existing achievements by optimizing event content, enhancing association management, and improving service quality, contributing to the development of mass sports within the industry [5] - The focus will be on integrating employee fitness with health initiatives, expanding the influence of mass sports work in the industry [5]

Core Viewpoint - The recent emergency rescue drill at Shangrao Sanqingshan Airport aims to enhance the airport's and rescue units' collaborative response capabilities to aviation emergencies, reflecting the rapid growth in flight volume in recent years [1][3]. Group 1: Drill Overview - The drill was based on a scenario involving drone interference, incorporating real-world risk factors such as aircraft damage and unauthorized personnel intrusion [3]. - The Civil Aviation Administration of Jiangxi Province formed a supervisory team to oversee the drill, ensuring compliance with regulations and evaluating the effectiveness of emergency plans and operational skills [1][3]. Group 2: Performance Evaluation - The participating units demonstrated clear division of labor and efficient collaboration, validating the scientific and operational feasibility of the emergency response plans [3]. - A post-drill review meeting was held to analyze the drill process and provide targeted improvement suggestions, emphasizing the need for enhanced emergency management leadership and systematic summarization of drill experiences [6]. Group 3: Future Actions - The Jiangxi regulatory authority will follow up on the supervisory team's recommendations to ensure Shangrao Sanqingshan Airport addresses identified issues and optimizes its operations, thereby continuously improving emergency response capabilities [6].

Core Viewpoint - The launch of the "Hainan Free Trade Port" themed aircraft marks a significant milestone for Hainan's aviation maintenance industry, coinciding with the full operation of the free trade port, enhancing its attractiveness as a regional international aviation maintenance hub [1][3]. Group 1: Company Developments - HNA Technology has completed several notable international maintenance projects, including modifications and painting services for aircraft from Jordan Royal Airlines and Korean Air [1][3]. - The company has established a comprehensive maintenance service system at the Hainan Free Trade Port, covering aircraft component maintenance, painting, and inspections, significantly reducing turnaround times for clients [5][6]. - HNA Technology has received multiple maintenance licenses from various international aviation authorities, enhancing its global service capabilities [6]. Group 2: Market Position and Clientele - HNA Technology has serviced over 2,400 aircraft and 300 complete paint jobs by November 2025, attracting nearly 50 domestic and international airlines, with many foreign companies becoming repeat customers [7][9]. - The company has gained a strong reputation among international airlines, with clients like VietJet Air and Qatar Airways praising its efficient and high-quality services [9][11]. - A significant contract with Qatar Airways for nearly 100 million RMB in painting services over three years highlights the company's growing market presence [11]. Group 3: Strategic Initiatives - HNA Technology is leveraging the advantages of the Hainan Free Trade Port to enhance its market competitiveness and service capabilities, including the introduction of a consignment warehouse for aviation parts [13][14]. - The company has received approval for exporting aviation parts, which will streamline operations and enhance its competitive edge in the aircraft maintenance sector [13]. - Future plans include expanding service offerings to cover a wider range of aircraft types and enhancing capabilities in composite material repairs and APU maintenance [15].

Core Viewpoint - The article highlights the effective response of Dongying Airport to a sudden increase in flight diversions due to persistent freezing fog in Jinan, showcasing the airport's commitment to ensuring aviation safety and enhancing passenger experience during adverse weather conditions [1][2]. Group 1: Emergency Response - Dongying Airport's various departments quickly coordinated to handle the emergency situation, activating a large-scale flight diversion emergency plan [2]. - Five flights were diverted to Dongying Airport, requiring immediate adjustments in ground services and resource allocation to manage the influx of passengers [2]. - The airport ensured seamless coordination among air traffic control, ground services, safety checks, maintenance, and fuel supply to facilitate the diversion process [2]. Group 2: Safety Measures - To mitigate bird strike risks during the diversion, the airport optimized bird control strategies by adjusting the layout of bird deterrent points and increasing deterrent efforts [3]. - The airport employed sound-based bird deterrent devices and closely monitored the operation of navigation lighting systems to ensure safety [3]. - Regular inspections and real-time monitoring of runways and taxiways were conducted to identify and eliminate potential hazards [3]. Group 3: Passenger Services - Airport staff focused on assisting passengers whose journeys were interrupted, providing timely responses to inquiries and emotional support [3]. - The airport implemented meticulous checks on luggage tags to prevent misplacement and ensure accurate delivery to passengers [3]. - The first diverted flight successfully took off at 12:28 PM, with subsequent flights following in an orderly manner, reflecting the airport's effective management of the situation [3].

《中国民航报》、中国民航网 记者许晓泓 通讯员柴媛媛 报道：为积极应对冬季低温、冰雪、大风等复 杂天气挑战，保障航班安全平稳运行与旅客顺畅出行，济南机场立足"安全为基、动态响应，精细施 策、精准评估，协同联动、闭环提效"原则，健全保障体系、强化前置筹备、精准施策发力、升级暖心 服务，扎实推进今冬明春的冬季运行保障工作。 健全制度机制，夯实保障根基 同时，组织工作人员提前完成供水管道、消防管道保温层检查更新，做好变电站设备、油机及供暖设施 的换季维保与清洗疏通，按期启动冬季供暖，保障水、电、气、暖等基础保障平稳运行，稳稳托举起旅 客的出行体验。为切实提升全员应急处突与协同作战能力，济南机场开展单项除冰演练30余次、综合性 除冰演练、除冰雪演练20余次，通过多场景的实战演练、加强业务培训与案例复盘，强化全员协同能 力，以硬核举措守护旅客温暖顺畅出行。 精准施策发力，提升运行质效 聚焦运行保障核心环节，济南机场坚持"五早"原则，强化气象预警会商机制，实时跟踪降雪、低能见度 等天气变化，动态评估保障能力并及时发布预警信息，做到未雨绸缪。在此基础上，优化航班动态调整 策略，通过起飞间隔拉匀、均衡宽体机分布、流量造谷等措 ...