Core Points - A special customer with hearing impairment visited the CCB Jining Mine Construction Road Branch, needing assistance for a money transfer to his son working in another city [1][2] - The bank staff used paper and sign language to effectively communicate and guide the customer through the transfer process, ensuring clarity and security [1][2] - The branch emphasizes service capabilities for special groups, providing tools like sign language manuals and communication boards, and regularly training employees in assistance services [2] Service Philosophy - The warm service provided reflects the bank's commitment to a customer-centric philosophy, aiming to make every client feel respected and valued [2] - The bank plans to continue optimizing its "suitable service" model, focusing on detailed preparation and patient attitudes in financial services [2]

Core Points - The article highlights the commitment of the Bank of China (CCB) in providing customer-centric services, exemplified by their home visit to assist a retired teacher with activating her dormant bank card [1][2] - The bank's staff demonstrated empathy and professionalism by addressing the elderly customer's needs, including password reset and card cancellation, showcasing the importance of personalized service in the banking industry [1][2] Summary by Sections - **Customer Service Initiative** - CCB's staff responded promptly to a call for help from the family of a retired teacher whose bank card had become inactive due to lack of use [1] - The bank provided home service using mobile smart devices to facilitate the activation process [1] - **Execution of Service** - Upon arrival, the staff patiently explained the activation process, alleviating the customer's concerns [1] - They assisted the elderly customer with identity verification and guided her through the necessary steps, demonstrating a hands-on approach to customer service [1][2] - **Outcome and Future Commitment** - The successful activation of the bank card and password reset resulted in visible relief and gratitude from the customer and her family [2] - CCB plans to continue offering thoughtful and convenient services to enhance customer experience [2]

近日，建行东营胜利支行上演感人一幕。两名客户推着一位失明老人匆匆进入网点，焦急地向大堂经理 求助，称老人银行卡密码遗忘，急需办理重置业务。因老人行动不便且视力障碍，无法独立完成操作， 家属急得满头大汗。 这一特殊服务是胜利支行营业室践行 "以客户为中心" 理念的生动体现。一直以来，该营业室将客户需 求放在首位，持续优化特殊群体服务流程，通过绿色通道、延伸服务等，解决特殊客户难题。日常中， 网点定期培训员工特殊服务技巧，配备便民设施，为特殊群体提供便利。 未来，建行东营胜利支行将继续秉持 "贴心、暖心、安心" 宗旨，提升服务质效，创新服务方式，为客 户提供更优质、便捷、有温度的金融服务，用实际行动传递金融温度，彰显责任担当。 （鲁启轩） 大堂经理见状，立即启动特殊客户服务应急预案。一边引导老人至舒适等候区休息，开通绿色通道；一 边迅速联系运营主管，说明情况。在严守监管要求和业务规范的前提下，网点决定启动"柜面延伸服务" 机制，按上门服务流程为老人办理业务。 业务办理时，工作人员耐心向老人及家属讲解流程，指导家属代办手续。考虑到老人身体，工作人员贴 心递上温水，轻声安抚，全程用温和语气与老人沟通，确保其清楚业务内 ...

"太谢谢你们了，跑这么远来帮我，真是解决了我们的大难题！" 近日，建行烟台海阳支行的两名工作 人员驱车来到一位精神疾病人员家中，为其补办社保卡后，家属紧握着工作人员的手，激动地表达着谢 意。这温暖的一幕，正是该行用科技赋能服务、践行"以客户为中心" 理念的生动写照。 据悉，该客户因身体原因无法前往银行网点，而补办社保卡领取补贴一事又十分紧急，家属为此焦急不 已。该行工作人员得知情况后，当即回应："您别着急，我们上门为您办理！" 当天下午，两名业务骨 干便携带龙易行移动终端设备及相关资料，赶往客户家中。考虑到客户的特殊情况以及监护人年事已 高，工作人员特意放慢语速，逐字逐句地讲解密码设置注意事项和后续用卡安全要点，确保二者都能充 分理解。经过仔细核对信息、完成签名等流程，顺利为客户办好了银行卡。 一直以来，该行始终坚守 "以客户为中心" 的服务初心，针对老年客户、残障人士等特殊群体因行动不 便难以到网点办理业务的难题，充分发挥龙易行设备的科技赋能优势，让特殊群体足不出户就能享受安 全、便捷、贴心的服务，用专业与温情架起了金融服务的桥梁。 "上门服务不是特殊对待，而是对'以客户为中心'理念最朴实的践行。" 据了解 ...

Core Points - The article highlights a heartwarming incident at the Jinan Shandong branch of China Construction Bank, where a child was injured, and the staff promptly provided first aid, showcasing the bank's commitment to customer service [1][2] - The bank has implemented a "convenient medicine box" as a standard feature in its branches, which includes essential medical supplies and is regularly updated to ensure the items are within their expiration dates [1][2] Summary by Sections - **Customer Service Philosophy** - The bank emphasizes a "customer first" philosophy, extending services to meet customer needs, including providing amenities like umbrellas, power banks, and accessible facilities for elderly clients [2] - The incident illustrates the bank's meticulous service approach, demonstrating that quality service is not only about efficient transactions but also about responding quickly to unexpected customer needs [2] - **Emergency Preparedness** - The "convenient medicine box" contains common emergency supplies such as antiseptics and bandages, reflecting the bank's proactive measures to ensure customer safety [1][2] - The quick response to the child's injury not only alleviated the immediate concern but also reinforced the bank's image as a caring and attentive service provider [1][2]

Core Points - The article highlights the efficient response of the CCB Heze Juye Gucheng Branch to a surge in elderly customers seeking social security card subsidies, demonstrating the importance of customer service in the financial industry [1][2] - The branch implemented an emergency plan by setting up dedicated service windows for elderly clients, ensuring a smoother process for activating social security cards and withdrawing subsidies [1] - Employees provided personalized assistance to elderly customers, including helping them fill out forms and guiding those with difficulties in writing, which fostered a warm and caring environment [1] Summary by Sections - **Customer Service Response** - The branch experienced a peak in business due to the distribution of social security card subsidies, leading to a crowded and noisy environment [1] - An emergency plan was activated to create dedicated service windows for elderly clients, effectively managing the crowd and reducing pressure on the staff [1] - **Employee Engagement** - Staff members were assigned to assist elderly customers in filling out forms, ensuring clarity and understanding in the process [1] - Employees also maintained order in the branch and provided emotional support to anxious customers, contributing to a more organized atmosphere [1] - **Customer Satisfaction** - The successful distribution of subsidies resulted in satisfied elderly customers, who expressed gratitude towards the staff, highlighting the positive impact of personalized service [1][2] - The interaction between employees and customers exemplified the core values of the financial industry, emphasizing understanding and care in service delivery [2]

Group 1: Economic Outlook and Monetary Policy - The People's Bank of China (PBOC) indicates a positive trend in the economy, with improved social confidence and solid progress in high-quality development, but still faces challenges such as insufficient domestic demand and low price levels [1] - The next phase will focus on guiding financial institutions to increase monetary credit supply, aligning social financing scale and money supply growth with economic growth and price level expectations [1] Group 2: Financial Support for Consumption - The emphasis of economic policy is on expanding domestic demand and boosting consumption, with the second quarter meeting calling for enhanced financial support for key areas such as technology innovation and consumption [2] - A joint guideline issued by the PBOC and six departments aims to improve the long-term mechanism for expanding consumption and better meet financial service needs in the consumption sector [2] Group 3: Support for Private and Small Enterprises - The second quarter meeting stresses the importance of financial services for the development of the private economy and small and micro enterprises, aiming to alleviate financing bottlenecks [4] - Various policy documents have been released this year to support the healthy development of private and small enterprises, with banks focusing on expanding financial services to inject strong financial momentum into high-quality economic development [4][5] Group 4: Cross-Border Financing Initiatives - The PBOC's second quarter meeting highlights the need to promote high-level financial openness, which includes supporting cross-border financing initiatives [6] - A recent cross-border RMB syndicate financing project led by the Bank of Communications aims to support a key state-owned enterprise in Indonesia, enhancing China's position in strategic energy metals [7]

Group 1 - The core idea of the articles revolves around the establishment of "Warm New Stations" by China Construction Bank to support new employment groups, providing them with essential services and financial education [1][2] - The "Warm New Stations" offer various facilities such as charging stations, microwaves, and medical kits, creating a comfortable environment for outdoor workers like delivery personnel and ride-hailing drivers [1] - The initiative has expanded to over 4,500 stations across the province, aiming to enhance the sense of community and support for new employment groups [2] Group 2 - The provincial social work department emphasizes the importance of services for new employment groups, establishing a new party-building academy to promote the "Warm New" initiative [2] - The program aims to improve the rights and interests of new employment groups while fostering a supportive atmosphere within society [2] - The goal is to enhance the sense of belonging and pride among new employment groups, integrating them into a collaborative social governance framework [2]

Core Viewpoint - The banking sector in China is experiencing a significant increase in dividend payouts for the 2024 fiscal year, with total dividends reaching a record high of 632 billion yuan, driven by major state-owned banks and a growing preference for high-dividend stocks among investors [2][3]. Group 1: Dividend Announcements - Industrial and Commercial Bank of China (ICBC) will distribute a cash dividend of approximately 58.664 billion yuan on July 14, 2024 [1] - China Merchants Bank announced a cash dividend of 2 yuan per share, totaling around 50.44 billion yuan, to be distributed on July 11, 2024 [1] - At least 11 listed banks are set to implement dividend distributions starting in July, with 42 A-share listed banks having their annual profit distribution plans approved by shareholders [1] Group 2: Record Dividend Amounts - The total annual dividend amount for listed banks in 2024 has reached 632 billion yuan, marking the highest in history [2] - The six major state-owned banks are expected to distribute over 215.8 billion yuan in dividends, with total annual payouts exceeding 420 billion yuan when including interim dividends [2] - ICBC's total annual dividend, including interim dividends, amounts to 109.773 billion yuan, while China Construction Bank's total exceeds 100.754 billion yuan [2] Group 3: Dividend Ratios and Frequencies - Fourteen banks have a dividend payout ratio exceeding 30%, with China Merchants Bank having the highest at 33.99% [2] - Nineteen banks have implemented interim dividends, reflecting a positive response from investors and enhancing their sense of returns [2] Group 4: Market Performance and Valuation - The banking sector has shown strong market performance, with the Shenwan Banking Index rising by 18.28% this year, outperforming the CSI 300 Index by 17.5 percentage points [3] - The average dividend yield for listed banks is 3.89%, significantly higher than market risk-free rates and fixed deposit rates [3] - The average price-to-book ratio for the banking sector is only 0.74, with a few banks exceeding a ratio of 1 [3] Group 5: Future Outlook - Short-term uncertainties in the external environment may enhance the defensive advantages of the banking sector's relative valuation and dividend levels [4] - Long-term prospects for the banking sector remain positive, with expectations of higher return on equity (ROE), earnings growth, and dividend rates compared to the overall market [4] - Investors are advised to purchase shares before the ex-dividend date to qualify for dividends, raising the potential for a "抢权" (rights grabbing) market trend [4]

深市港股通前十大成交活跃股中，成交额居首的是阿里巴巴-W，成交金额23.32亿港元；其次是美团- W、国泰君安国际，成交金额分别为20.55亿港元、18.34亿港元。以净买卖金额统计，有8只股为净买 入，净买入金额最多的是盈富基金，净买入6.96亿港元，该股收盘下跌0.16%。净卖出金额最多的是泡 泡玛特，净卖出2.35亿港元，收盘股价上涨2.37%。（数据宝） 7月7日港股通成交活跃股 | 代码 | 简称 | 类型 | 成交金额（万港元） | 成交净买入（万港元） | 日涨跌幅（%） | | --- | --- | --- | --- | --- | --- | | 01788 | 国泰君安国际 | 港股通(沪) | 545675.26 | 16908.70 | 10.77 | | 03690 | 美团-W | 港股通(沪) | 306729.52 | 77988.25 | -1.49 | | 09988 | 阿里巴巴-W | 港股通(沪) | 241911.79 | 20000.14 | 0.29 | | 09988 | 阿里巴巴-W | 港股通(深) | 233211.00 | 8487.74 | 0. ...