Core Viewpoint - The rapid development of smart technology has created a "digital divide" for many elderly individuals, leading to challenges in navigating complex banking systems and self-service devices [1] Group 1: Customer Service Initiatives - Agricultural Bank's Tianqiao branch focuses on not only business efficiency but also on ensuring customer satisfaction, particularly for elderly clients [1] - The branch has established a dedicated "senior customer window" that provides convenient facilities such as reading glasses and magnifying glasses [1] - Staff members act as "caring children," offering hands-on assistance to elderly customers in using ATM machines and mobile banking [1] Group 2: Educational Programs - The branch regularly hosts "Silver Hair Classes" aimed at educating elderly individuals on practical financial knowledge, including how to prevent telecom fraud and identify counterfeit currency [1] - These initiatives aim to alleviate the fears elderly customers may have regarding technology and to protect their hard-earned savings [1] Group 3: Social Responsibility - Respecting and caring for the elderly is a traditional virtue in Chinese culture and is also viewed as a social responsibility of banks [1] - Agricultural Bank positions itself as a reliable financial partner for elderly clients, providing "warm-hearted" services to ensure their peace of mind in later years [1]

"您别着急，有什么需求我们慢慢沟通。"近日，在农业银行堤口路支行的柜面窗口，工作人员将这句话 工整地写在便签纸上，轻轻推到听障客户陈女士面前。这一温暖的举动，为一场跨越语言障碍的金融服 务拉开了序幕。 当天上午10点，陈女士走进银行的营业大厅，双手比划着向工作人员示意，脸上带着焦急的神情。正在 整理单据的柜面工作人员见状，立刻放下手中的工作，主动迎接。在尝试交流后，她发现陈女士无法听 见声音，也难以通过语言表达需求，便迅速取出纸笔，用文字开启沟通。"您是想办理什么业务？是存 取款、转账，还是其他业务？"工作人员一笔一划写下问题，同时配合微笑和点头的动作，让陈女士感 受到耐心与尊重。 陈女士接过纸笔，写下"银行卡密码忘了，想改密码"。了解需求后，工作人员详细写下密码重置的流 程，并着手办理。因涉及多个步骤，每完成一步，工作人员都会写下关键信息并指向对应的单据或设 备，在需要签字确认时，圈出签字区域，同时做出"签字"的手势；在等待系统验证时，写下"请稍等， 正在确认信息"，避免陈女士因等待产生焦虑。经过近20分钟的"纸笔对话"与动作配合，陈女士成功完 成密码重置，当场通过手机银行查询余额，确认业务办理成功后，她在 ...

近日，农业银行济南滨河支行以高效贴心的服务，为一位七旬老人解决了燃眉之急，赢得了客户的高度 赞扬。 "太感谢你们了，真是帮了我们大忙！"业务办理完成后，李奶奶连声道谢。此次高效、人性化的服务， 不仅解决了老人的实际困难，也是农行践行"金融为民"理念的生动体现。 农行济南滨河支行始终秉持"客户至上"的服务宗旨，积极为老年客户等特殊群体提供便捷、高效、暖心 的金融服务，持续提升服务体验，履行社会责任。 9月9日上午，70多岁的李奶奶急匆匆来到农行济南滨河支行营业大厅，手持老伴的银行卡向工作人员求 助。由于操作不当，银行卡密码多次输入错误导致锁定，无法取款。李奶奶焦急地表示，家中子女白天 均上班，老两口急需用卡中的钱购买药品，情况十分紧急。 网点工作人员在了解情况后，立即安抚李奶奶情绪，并迅速启动特殊客户服务预案。考虑到李奶奶年事 已高、出行不便，且密码解锁需持卡人本人办理，网点当即决定提供上门服务。两名工作人员携带移动 办公设备，驱车前往老人家中，顺利为老人解锁了银行卡。 ...

中国农业银行股份有限公司董事会及全体董事保证本公告内容不存在任 何虚假记载、误导性陈述或者重大遗漏，并对其内容的真实性、准确性和完 整性承担法律责任。 经相关监管机构批准，中国农业银行股份有限公司（以下简 称"本行"）在全国银行间债券市场发行"中国农业银行股份有 限公司 2025 年二级资本债券（第三期）（债券通）"（以下简称 "本期债券"）。 本期债券于 2025 年 9 月 17 日簿记建档，于 2025 年 9 月 19 日发行完毕。本期债券发行总规模为人民币 600 亿元，分为两个 品种。其中品种一为 10 年期固定利率债券，发行规模为人民币 350 亿元，票面利率为 2.18%，在第 5 年末附有条件的发行人赎 回权；品种二为 15 年期固定利率债券，发行规模为人民币 250 亿元，票面利率为 2.50%，在第 10 年末附有条件的发行人赎回 权。 本期债券募集的资金将依据适用法律和监管批准，补充本行 的二级资本。 证券代码：601288 证券简称：农业银行 公告编号：临 2025-042 号 中国农业银行股份有限公司 关于2025年二级资本债券（第三期）（债券通） 发行完毕的公告 中国农业银行股份 ...

在老人病床前，银行工作人员耐心地向老人解释授权书的用途及注意事项，并确认其真实意愿。在老人 意识清醒且自愿签署的情况下，工作人员协助老人完成了授权书的签署及指纹留存等手续，整个过程严 谨、高效，同时充分保障了客户的权益。 老人的子女对银河支行的贴心服务感动不已。"真的太感谢你们了！我父亲生病以来，我们一直为查账 的事发愁，没想到银行专门派人来医院帮忙解决，服务既专业又暖心！"其中一位子女感慨道。 近日，中国农业银行银河支行（以下简称"银河支行"）秉持"以客户为中心"的服务理念，主动为行动不 便的重病老人提供上门服务，帮助老人签署授权书，委托子女代理查询银行卡明细。这一暖心举措解决 了客户的燃眉之急，赢得了老人家属的高度赞誉。 据了解，老人因重病长期卧床，无法亲自前往银行办理业务，但其子女因家庭事务需要查询老人银行卡 的明细记录。由于银行相关业务需本人授权，而老人无法到网点办理，家属一时陷入困境。在得知这一 情况后，银河支行高度重视，立即启动特殊客户服务流程，在确保合规的前提下，安排两名经验丰富的 员工携带相关材料，专程前往医院为老人提供上门服务。 银河支行相关负责人表示："服务无小事，特别是对于特殊群体，我们 ...

本期债券募集的资金将依据适用法律和监管批准，补充本行的二级资本。 格隆汇9月19日丨农业银行(601288.SH)公布，经相关监管机构批准，本行在全国银行间债券市场发 行"中国农业银行股份有限公司2025年二级资本债券（第三期）（债券通）"（以下简称"本期债券"）。 本期债券于2025年9月17日簿记建档，于2025年9月19日发行完毕。本期债券发行总规模为人民币600亿 元，分为两个品种。其中品种一为10年期固定利率债券，发行规模为人民币350亿元，票面利率为 2.18%，在第5年末附有条件的发行人赎回权；品种二为15年期固定利率债券，发行规模为人民币250亿 元，票面利率为2.50%，在第10年末附有条件的发行人赎回权。 ...

近日，中国农业银行济南历下工业北路支行主动对接周边中小学校缴费高峰期，依托"智慧校园缴费平 台"，一举解决周边学校学生家长餐费、校服费等各类缴费难题。 农行工业北路支行聚焦学生家长的实际需求，个性化整合了餐费代扣、校服费缴纳等功能，家长无需反 复奔波，通过手机银行即可完成在线缴费，实时查看缴费记录，彻底告别"现金缴费排长队、纸质单据 易丢失"的困扰。为确保服务落地见效，工业北路支行还同步设立了专属服务解答热线，多位银行工作 人员全天候值守，无论是操作流程疑问还是缴费异常处理，家长均可随时拨打咨询，即时响应率达 100%。 考虑到开学初期，部分家长开户需求集中，工业北路支行借周六值班营业的机会，每周一到周六竭力招 待周边学校的学生家长，为家长们提供集中高效的开卡对接服务，同时协助家长完成缴费平台绑定等业 务，家长们只需两三分钟、动动手指便可完成缴费业务，极大节省了家长的时间成本。 此次合作不仅为工北支行周边学校搭建了规范、高效的缴费管理体系，减轻了财务对账压力，更推动了 农行进一步深入校园场景，实现了金融产品的精准触达与服务延伸。截至目前，工北支行缴费客户开卡 量与手机银行活跃度显著提升。农行工北支行以贴心服务 ...

Core Viewpoint - The case highlights the commitment of Agricultural Bank of China to customer service and risk management, showcasing their proactive approach in preventing financial fraud against the elderly [1] Group 1: Incident Overview - An elderly customer attempted to withdraw 60,000 yuan in cash at Agricultural Bank of China, accompanied by a young woman claiming to be a jewelry store employee [1] - Bank staff exhibited high professional sensitivity, recognizing the potential for financial fraud targeting elderly individuals [1] Group 2: Risk Management - Despite the seemingly reasonable situation, bank staff adhered to risk control procedures and conducted a verification process [1] - The staff contacted the customer's daughter to confirm the legitimacy of the transaction, which was verified as a planned purchase of a gold bracelet [1] Group 3: Customer Experience - The daughter expressed gratitude for the bank's thoroughness and attention to detail during the verification process [1] - After confirming the transaction, the bank efficiently processed the account closure and cash withdrawal, providing a special envelope and bag for the cash [1] Group 4: Service Philosophy - The incident exemplifies Agricultural Bank of China's service philosophy of "customer first, risk-based," balancing risk management with a focus on customer experience [1] - The bank's approach reflects its professional competence and social responsibility, ensuring both safety and customer satisfaction [1]

Group 1 - The article highlights a heartwarming interaction between a bank employee and an elderly customer, showcasing the bank's commitment to providing attentive service to senior clients [1] - The bank employee assisted the elderly man in unlocking his card and advised him on safe money transfer practices to avoid scams, reflecting the bank's proactive approach to customer care [1] - The bank's efforts to enhance its services for elderly customers are emphasized, including the introduction of "silver-haired service specialists" and various community engagement activities [2] Group 2 - The bank plans to continue upgrading its "age-friendly" services, ensuring that elderly customers feel respected and cared for during their financial interactions [2] - Future initiatives will include health lectures and anti-fraud workshops aimed at educating and supporting elderly clients [2]

Core Viewpoint - The article highlights the exceptional service provided by a bank employee in facilitating a complex cross-border remittance for a customer, showcasing the bank's commitment to customer satisfaction and efficient service delivery [1] Group 1: Customer Experience - A customer, Mr. Zhang, expressed gratitude to the Agricultural Bank of China (ABC) for the professional and warm service received during a cross-border remittance process [1] - Mr. Zhang faced challenges due to unfamiliarity with foreign exchange policies and documentation requirements, which initially hindered the transaction [1] - The bank's manager, Mr. Zhang, proactively worked overtime to assist the customer, ensuring all documentation met the necessary requirements [1] Group 2: Service Improvement Initiatives - The Agricultural Bank of China plans to enhance the standardization and convenience of complex business processes, particularly in cross-border transactions and services for elderly clients [1] - The bank aims to optimize service processes and strengthen employee training to improve service quality and efficiency [1] - The focus will be on providing more personalized and reliable financial support to customers [1]