Core Viewpoint - The article highlights a recent initiative by Agricultural Bank of China (ABC) Jinan Ningjiabu Branch to provide home service for elderly clients who are unable to visit the bank in person, demonstrating a commitment to customer-centric service [1] Group 1: Customer Service Initiative - ABC Jinan Ningjiabu Branch arranged for staff to visit an elderly client at home to assist with banking services, showcasing a proactive approach to customer needs [1] - During the home visit, staff provided thorough explanations and guidance to ensure the client understood the banking processes, balancing professionalism with warmth [1] - This home service initiative reflects ABC's dedication to extending financial services beyond traditional bank counters, effectively addressing the "last mile" of financial service delivery [1]

农业银行表示，该行于2025年6月27日召开的2024年度股东大会审议批准了《中国农业银行股份有限公 司不再设立监事会相关事项》和《修订〈中国农业银行股份有限公司章程〉》的议案。近日，该行收到 《国家金融监督管理总局关于农业银行修改公司章程的批复》。自修订后的公司章程核准之日起，该行 不再设立监事会，由董事会审计委员会按照《中华人民共和国公司法》及国家有关部门规定行使监事会 职权。邓丽娟、黄涛、汪学军、刘红霞、徐祥临、王锡锌不再担任该行监事。 建设银行披露，该行于2025年6月27日召开的2024年度股东大会审议批准了《关于不再设立监事会的议 案》和《关于修订<中国建设银行股份有限公司章程>的议案》。近日，国家金融监督管理总局已核准 修订后的公司章程。该行自2025年9月23日起，按照公司章程规定，不再设立监事会，由董事会审计委 员会依法承接监事会职权，林鸿、刘军、赵锡军、刘桓和贲圣林不再担任该行监事。 交通银行称，该行2025年6月27日召开的2024年度股东大会审议批准了《关于修订<公司章程>的议案》 和《关于不再设立监事会的议案》。近日，该行收到《国家金融监督管理总局关于交通银行修改公司章 程的批复》， ...

Group 1 - The Agricultural Bank of China Chifeng Branch has launched a series of anti-counterfeiting currency promotional activities since September, themed "Building a Strong Currency Safety Net and Protecting the People's Wallets" [1] - The bank is enhancing public awareness of counterfeit currency through various channels, including in-branch promotions, school outreach, and corporate training [1][2] - In-branch promotions involve displaying informational brochures and using LED screens to educate customers on identifying counterfeit money [1] Group 2 - The bank's outreach to schools includes teaching students about the history of the Renminbi and its anti-counterfeiting features, using simple language and practical methods to help them recognize fake currency [1] - Engagement with local businesses, such as heating companies, aims to deepen employees' understanding of the dangers of counterfeit money and encourage their participation in anti-counterfeiting efforts [1] - Community outreach initiatives focus on educating the public about counterfeit currency recognition and proper handling of suspected fake bills, reinforcing the message that counterfeit money should not be kept or used [2]

Core Points - A pregnant woman faced an urgent issue when her social security card became unusable right before her due date, prompting her to seek help at a local Agricultural Bank branch [1] - The bank staff quickly responded to the situation, providing emotional support and efficiently coordinating with the social security department to resolve the issue [1] - The problem was identified as a data anomaly that led to the customer's social security account being unexpectedly deactivated, requiring immediate account reset [1] - After the account was reset, the bank staff expedited the process of issuing a new social security card, completing it in just half an hour [1] - The incident exemplifies the bank's commitment to customer service, showcasing their responsibility, professional efficiency, and warm service [1] Company and Industry Summary - The Agricultural Bank of China demonstrates a strong customer-centric approach, emphasizing the importance of timely and effective service in critical situations [1] - The incident highlights the bank's operational efficiency in handling urgent customer needs, reinforcing its role in supporting public welfare and community service [1] - The bank's ability to quickly resolve issues reflects its dedication to maintaining customer trust and satisfaction, which is crucial in the competitive banking industry [1]

Core Insights - The article highlights a heartwarming story involving a bank employee's proactive customer service, which led to an elderly customer discovering forgotten savings [1] Group 1: Customer Service - The bank employee, Xiao Li, made a routine call to remind an elderly customer, Mr. Wang, about his maturing fixed deposit, showcasing the bank's commitment to customer care [1] - Mr. Wang initially expressed confusion about his savings, indicating a lack of awareness regarding his financial situation due to age-related memory issues [1] Group 2: Financial Discovery - Upon visiting the bank, it was revealed that Mr. Wang had four fixed deposits totaling 250,000 yuan, which had been automatically renewed without his knowledge [1] - This discovery not only surprised Mr. Wang but also brought him emotional relief, as he realized the importance of the funds he had forgotten [1] Group 3: Customer Relationship - The bank employee assisted Mr. Wang in renewing his deposits and provided detailed information about his savings, reinforcing the bank's dedication to ensuring customer satisfaction and security [1] - Mr. Wang expressed gratitude towards the bank, highlighting the positive impact of personalized service on customer loyalty and trust [1]

Core Viewpoint - The article highlights the importance of customer service in banking, particularly how small gestures can significantly enhance the experience of elderly customers [1] Group 1: Customer Service Initiatives - The bank branch provides practical assistance to elderly customers, such as offering reading glasses and magnifying glasses to help them with paperwork [1] - Staff members proactively assist customers who are unfamiliar with self-service equipment, ensuring a supportive environment [1] - Simple actions, like writing down account balances in a clear format, contribute to a more comfortable and reassuring experience for customers [1]

近日，在农行济南双山支行的营业大厅内，一场温馨且意义重大的防诈骗宣传活动正在展开。工作人员以高度的责任感和专业的服务 态度，为老年客户详细讲解防诈骗宣传手册内容，成功为老年群体筑牢了资金安全的坚固防线。 农行济南双山支行深知老年客户是金融诈骗的高发群体。为了有效保护老年客户的资金安全，农行济南双山支行不仅定期组织工作人 员开展防诈骗培训，提升员工的识别和防范能力，还精心制作了防诈骗宣传手册，内容涵盖常见诈骗类型、作案手法、防范措施等方 面，以通俗易懂的语言和生动形象的案例，让老年客户能够轻松理解和接受。 未来，农行济南双山支行将继续坚持为民初心，常态化开展金融宣教服务活动，不断创新宣传方式和内容，为保障客户资金安全，特 别是老年客户的资金安全，贡献更多的农行力量。 当天，一位头发花白、戴着帽子的老年客户在办理完业务后，坐在营业大厅的绿色沙发上休息。大堂经理注意到老人神情略显迷茫， 便主动上前，微笑着递上一本防诈骗宣传手册，轻声说道："大爷，现在诈骗手段多，了解一些能更好地保护自己的钱。"老人接过手 册，翻阅后脸上露出了疑惑的神情。大堂经理见状，顺势坐在老人旁边，指着宣传手册上的内容，耐心地讲解起来，期间大堂经 ...

Core Insights - The Agricultural Bank of China (ABC) Jinan Wangyue Branch emphasizes a customer-centric service approach, particularly focusing on the needs of elderly clients during the digital transformation era [1] Group 1: Customer Service Initiatives - A 78-year-old elderly client visited the ABC Jinan Wangyue Branch to inquire about her pension, facing difficulties due to mobility issues and lack of familiarity with mobile banking [1] - The branch manager provided personalized assistance by demonstrating how to use the mobile banking app, ensuring the elderly client could access her pension information easily [1] - The introduction of a large-font version of the mobile banking app caters specifically to the needs of older customers, enhancing their banking experience [1] Group 2: Bridging the Digital Divide - The ABC Jinan Wangyue Branch's approach of "slow service" aims to help elderly clients overcome the "digital divide," making technology more accessible and user-friendly for them [1] - The initiative reflects the bank's commitment to integrating technology with a warm, caring service, ensuring that financial services remain convenient and supportive for the elderly [1]

近日，一位老人缓缓走向农行济南高官寨支行，他手持拐杖，脚步迟缓，行动颇为不便。正在网点进行 大堂值守的员工小孙敏锐地注意到了老人的情况。他立刻快步上前，来到老人身边，关切地询问老人的 需求，小心翼翼地将老人引领至网点内合适的业务办理区域。 在搀扶老人的过程中，大堂经理小孙始终保持着耐心和细心，根据老人的步伐调整自己的速度，还时不 时地提醒老人注意台阶和地面。进入网点大厅后，他又积极协调其他同事，为老人开辟绿色通道，优先 为老人办理业务。在等待办理业务的过程中，他还为老人递上热水，与老人亲切交谈，让老人在陌生的 环境中感受到了家一般的温暖。 待老人业务办理完毕，大堂经理小孙将老人搀扶出网点，并仔细叮嘱老人路上注意安全。老人对小孙的 热心帮助感激不已，连连道谢。周围群众目睹了这一场景，也纷纷对这位农行员工竖起了大拇指。 小孙表示，作为农业银行基层岗位上的一员，深务客户不仅要体现在业务办理的专业上，也要体现在对 客户的关怀和照顾上，尤其是对老年客户等特殊群体，更是给予额外的关注和帮助。 ...

9月17日，老人特意致电农行客服表扬，称赞服务贴心，直言"以后就认准农行"。这一温馨场景，正是 农行济南分行营业部日常适老化服务的缩影。工作人员以一杯温水、一句耐心解释、一次细致指导，践 行对老年客户的尊重与关爱。未来，分行营业部将持续秉持"客户至上"理念，优化适老化服务，用细 心、爱心、耐心为老年客户架起跨越数字鸿沟的桥梁，兑现"银龄无忧"的承诺。 得知这是老人的工资卡，且希望继续使用，小颜又引导老人至休息区，手把手指导她通过手机银行操 作，确保卡片能安全按需使用。全程工作人员分工协作，安抚情绪、解答疑问，最终帮老人解决了问 题。老人愁云尽散，连声道谢。 近日，农行济南分行营业部大厅内，一位耄耋老人颤巍巍走来，攥着银行卡满脸焦虑，反复念叨"卡还 能用吗？钱会不会没了？" 大堂经理小颜第一时间上前，微笑安抚并搀扶老人至休息区，递上热水。待老人情绪平稳，小颜耐心倾 听其遭遇诈骗、担心存款安全的诉求。随后，小颜陪同老人到柜台，与客服经理小兰沟通情况。小兰一 边柔声安抚，一边快速为老人修改银行卡密码，消除资金被盗风险。 ...