Financial Data and Key Metrics Changes - The return on equity for 2025 was 13.2%, exceeding initial guidance [5] - Total income reached a record level for the third consecutive year, with commercial net interest income (NII) at EUR 15.3 billion despite lower interest rates [5][6] - Net profit for the year was over EUR 6.3 billion, contributing almost two percentage points to the CET1 ratio [7] Business Line Data and Key Metrics Changes - The loan book grew by 8.3% in 2025, primarily driven by residential mortgages, while the deposit book increased by 5.5% [4] - Fee income grew by 15% year-on-year, with investment products seeing a 21% increase in fee income [5][6] - The number of Mobile Primary Customers increased by over 350,000 in Q4, totaling over 1 million for the year [4] Market Data and Key Metrics Changes - Customer deposit growth was 4.5% in 2025, supported by successful promotional campaigns [19] - The company maintained its number one position in retail banking in 5 out of 10 markets and ranked in the top three in all markets [7] Company Strategy and Development Direction - The company aims for total income to grow to around EUR 24 billion in 2026, supported by continued volume growth and a 5%-10% increase in fee income [9] - A focus on cost discipline and operational efficiency is evident, with projected operating expenses for 2026 in the range of EUR 12.6 billion to EUR 12.8 billion [9] - The company plans to issue between EUR 6 billion and EUR 8 billion of Holdco Senior in 2026, aligning with its issuance in 2025 [16] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the strength and quality of the loan book, with total risk costs in line with the through-the-cycle average [11] - The company remains committed to supporting clients in their sustainability transitions, with total sustainable volume mobilized reaching EUR 166 billion, a 28% increase year-on-year [5] - The outlook for 2027 includes expectations for total income to exceed EUR 25 billion, with a higher fee income target now expected to exceed EUR 5 billion [9] Other Important Information - The CET1 ratio decreased to 13.1% due to an additional distribution of EUR 1.6 billion [14] - The company has a stable liquidity profile, with over two-thirds of the balance sheet funded by customer deposits [19] Q&A Session Summary Question: Plans for tapping the ECB, MROs, and LTROs - Management stated that the company prefers to be self-sufficient and does not want to rely on central bank operations, but may consider them for economic reasons if necessary [25][26]

ING Groep (NYSE:ING) Q4 2025 Earnings call January 29, 2026 09:00 AM ET Company ParticipantsJaap Kes - Group TreasurerSjoerd Miltenburg - Head of Investor RelationsConference Call ParticipantsArne Petimezas - AnalystOperatorGood afternoon. This is Laura, welcoming you to ING's 4Q 2025 fixed income call. Before handing this conference call over to Jaap Kes, Group Treasurer of ING Group, let me first say that today's comments may include forward-looking statements, such as statements regarding future developm ...

ING Groep (NYSE:ING) Q4 2025 Earnings call January 29, 2026 09:00 AM ET Speaker2Good afternoon. This is Laura, welcoming you to ING's 4Q 2025 fixed income call. Before handing this conference call over to Jaap Kes, Group Treasurer of ING Group, let me first say that today's comments may include forward-looking statements, such as statements regarding future developments in our business, expectation for our future financial performance, and any statement not involving a historical fact. Actual results may di ...

ING Groep (NYSE:ING) Q4 2025 Earnings call January 29, 2026 05:00 AM ET Company ParticipantsReginald Watson - Head of Investor RelationsSteven van Rijswijk - CEOConference Call ParticipantsMark Schwartzenburg - AnalystNone - AnalystNone - AnalystSteven van RijswijkThank you very much for people on the call as well. I believe you're in listening only, Mark, and we have people here in the room as well from the media here in the Netherlands. I'll say a few words upfront, and then we'll just go into Q&A. So we ...

ING Groep (NYSE:ING) Q4 2025 Earnings call January 29, 2026 05:00 AM ET Company ParticipantsReginald Watson - Head of Investor RelationsSteven van Rijswijk - CEOConference Call ParticipantsMark Schwartzenburg - AnalystNone - AnalystNone - AnalystSteven van RijswijkThank you very much for people on the call as well. I believe you're in listening only, Mark, and we have people here in the room as well from the media here in the Netherlands. I'll say a few words upfront, and then we'll just go into Q&A. So we ...

ING Groep (NYSE:ING) Q4 2025 Earnings call January 29, 2026 05:00 AM ET Speaker2Thank you very much for people on the call as well. I believe you're in listening only, Mark, and we have people here in the room as well from the media here in the Netherlands. I'll say a few words upfront, and then we'll just go into Q&A. So we had good commercial and financial results in 2025. On the customer side, we grew our primary customers quite a bit, so we had over 1 million primary customers in 2025, with 350,000 in t ...

Despite a lower interest rate environment, ING’s commercial net interest income (NII) remained “very strong” at EUR 15.3 billion for 2025, according to Miltenburg. He attributed the performance to customer balance growth, disciplined repricing, and a “prudent deposit hedging strategy.”On sustainability activity, Miltenburg said total sustainable volume mobilized reached EUR 166 billion in 2025, a 28% increase from the prior year, and reiterated ING’s commitment to supporting client sustainability transition ...

ING Groep (NYSE:ING) Q4 2025 Earnings call January 29, 2026 03:00 AM ET Company ParticipantsBenjamin Goy - Managing DirectorBenoît Pétrarque - Head of Thematic Banking ResearchSeamus Murphy - Head of ResearchSteven van Rijswijk - CEOTanate Phutrakul - CFOConference Call ParticipantsAnke Reingen - Banks AnalystChris Hallam - Senior Equity AnalystCyril Toutounji - Equity AnalystDelphine Lee - Research AnalystFarquhar Murray - Senior AnalystGiulia Miotto - Equity AnalystJohan Ekblom - Research AnalystMatthew C ...

ING Groep (NYSE:ING) Q4 2025 Earnings call January 29, 2026 03:00 AM ET Company ParticipantsBenjamin Goy - Managing DirectorBenoît Pétrarque - Head of Thematic Banking ResearchSeamus Murphy - Head of ResearchSteven van Rijswijk - CEOTanate Phutrakul - CFOConference Call ParticipantsAnke Reingen - Banks AnalystChris Hallam - Senior Equity AnalystCyril Toutounji - Equity AnalystDelphine Lee - Research AnalystFarquhar Murray - Senior AnalystGiulia Miotto - Equity AnalystJohan Ekblom - Research AnalystMatthew C ...

ING Groep (NYSE:ING) Q4 2025 Earnings call January 29, 2026 03:00 AM ET Speaker0Good morning. This is Laura welcoming you to ING's 4Q 2025 conference call. Before handing this conference call over to Steven van Rijswijk, Chief Executive Officer of ING Group, let me first say that today's comments may include forward-looking statements, such as statements regarding future developments in our business, expectations for our future financial performance, and any statement not involving a historical fact. Actual ...