Core Viewpoint - The financial market is rapidly evolving, leading to increased complexity and diversity in financial products and services, which in turn raises risks for financial consumers [1] Group 1: Financial Consumer Protection Activities - Minsheng Bank's Dongying Xicheng Branch conducted a financial consumer rights protection promotional event in the Tongda community to enhance residents' financial literacy and risk awareness [1] - The event aimed to improve the community's ability to identify and prevent common financial scams and illegal fundraising activities, thereby reducing financial risk losses [1] Group 2: Event Details and Community Engagement - The promotional event featured various activities such as knowledge presentations, interactive Q&A, and scenario simulations, focusing on the eight basic rights of financial consumers, personal information protection, and prevention of telecom network fraud [1][2] - A financial knowledge quiz with prizes was organized to encourage community participation, covering basic knowledge of consumer rights protection and common financial fraud prevention [2] - The event benefited over 80 community residents and distributed more than 75 promotional materials, effectively enhancing the financial knowledge level of the community [2] Group 3: Future Plans - Minsheng Bank's Dongying Xicheng Branch plans to continue enriching consumer protection knowledge dissemination and innovate financial education promotional formats to improve service quality and contribute to a better regional financial market environment [2]

金融消费者权益保护关乎每一位消费者的切身利益，是金融市场健康稳定发展的重要保障，需要全社会共同关心参与。 在人保集团统一部署下，2025年以来，人保财险主动创新金融消保融入基层社会治理，率先在深圳、云南、青海、北京、安徽、广东等地先行先试，探索打造高质量金融知识 宣传教育工作，形成"全域覆盖、精准触达、文化赋能"的立体化宣传格局。 "同学们，当你们接到自称'百万保障客服'的电话时，请记住这句话——"在深圳职业技术大学图书馆报告厅，来自人保财险深圳分公司的"安全卫士"王老师举起警示牌，声音陡 然提高，"所有声称'不取消就扣费'的保障服务，都是诈骗分子在敲你们的电子钱包！"在近日人保财险联合深圳职业技术大学及多家金融机构开展的"消保护航・社会共治"校园 宣讲会上，这位从业十余年的资深讲师用近期频发的"百万保障"骗局案例开场，瞬间吸引了全场目光。 活动当天，人保财险深圳分公司工作人员以真实案例为切入点，讲解学子享有的权益保障，并深度揭露"百万保障"到期骗局、非法中介代理退保陷阱、伪维权套路等诈骗手 段。随后，深圳职业技术大学负责人向人保财险代表颁发了"聘书"，标志着校企金融知识普及合作正式启动。 4月的青海海东市化 ...

立足网点，突出阵地宣传。该行坚持以客户为中心，充分利用厅堂主阵地，依托"工行驿站+"平台，开 展线上线下相结合、常态化与特色化相贯穿的金融消费者权益保护教育宣传活动。全辖7个网点均设立 公众教育专区，并通过门楣LED滚动播放标语、张贴海报、发放宣传手册和折页等多种形式，全方位、 常态化向到店客户宣传推广。在业务高峰期，抓住客户等待间隙，开展厅堂沙龙金融教育活动，针对性 宣讲防范非法集资与电信诈骗知识，着力提升老年人金融风险防范意识，引导其通过正规渠道购买金融 产品、接受金融服务，累计200多名老人参与。 为深入践行"金融为民、金融利民、金融惠民、金融安民"服务理念，进一步提升"工行驿站"公益惠民服 务口碑与社会形象，南通开发区支行践行金融工作的政治性、人民性，在辖内持续开展"3·15"金融消费 者权益保护教育宣传活动，进一步助力网点综合竞争力提升和高质量发展。 提高站位，强化组织推动。该行高度重视消费者权益保护与客户服务工作，通过成立活动工作领导小组 和组建特色教育宣传工作队，明确各层级主体责任，建立健全教育宣传、信息保护、投诉处理等消保制 度机制。同时，优化消费者投诉处理流程，明确责任分工和处理时限，深入查 ...

Core Viewpoint - The company is actively promoting consumer rights awareness and financial literacy through a multi-faceted educational approach, focusing on enhancing consumer protection and financial knowledge [1][2] Group 1: Offline Initiatives - The company has established a three-pronged educational model combining physical branches, outdoor outreach, and online promotion to effectively communicate financial policies and consumer rights [1] - In-branch activities include displaying educational posters, distributing financial knowledge brochures, and using digital screens to convey messages about financial risks, creating a strong promotional atmosphere [1] - Branch managers are actively engaging customers in discussions about credit, deposit insurance, and illegal fundraising, receiving positive feedback from clients [1] Group 2: Community Engagement - The company has targeted community outreach, particularly focusing on the elderly demographic, to enhance their understanding of financial policies and risk identification [1] - The initiative coincides with the "3.15 Financial Consumer Rights Protection Day," emphasizing the importance of consumer education [1] Group 3: Online Initiatives - The company has developed a digital communication matrix utilizing platforms like WeChat and Douyin to broaden the reach of financial education [2] - Engaging content such as animated videos explaining financial policies and risks has been created, with one video achieving 1,351 views [2] - The company emphasizes that promoting financial knowledge is not only a social responsibility but also crucial for empowering consumers to protect their rights [2]

Group 1 - The company actively promotes a people-centered value orientation and the spirit of volunteer service, focusing on protecting financial consumer rights and enhancing service capabilities [1] - The bank organized a financial lecture in a community to educate residents about fraud prevention, particularly targeting elderly clients, and received positive feedback for improving their financial literacy and risk awareness [1] - The bank's staff provided practical advice on identifying scams and protecting personal financial information during the community event [1] Group 2 - A customer urgently needed to withdraw funds from a fixed deposit to pay for medical expenses for their mother, who was in critical condition after an accident [2] - The bank quickly initiated an emergency payment process, requiring necessary documentation to facilitate the withdrawal and transfer of funds to the hospital [2] - The bank continues to uphold a customer-centric service philosophy and aims to strengthen consumer rights through detailed and effective service actions [2]

Group 1 - The core idea of the event is to promote financial consumer rights protection and enhance financial literacy among the elderly population [1][2] - The event included a financial knowledge lecture that explained consumer rights protection, identification of financial fraud, and personal credit safety in an easy-to-understand manner [1] - An interactive Q&A session was designed to make the event engaging, allowing participants to reinforce their learning through active participation [1] Group 2 - Practical financial knowledge materials were distributed, covering topics such as credit regulations, consumer rights protection, and fraud prevention for easy reference in daily life [1][2] - A consultation segment was included where volunteers addressed financial questions from the elderly, enhancing the event's practicality and relevance [2] - The event received high praise from participants, indicating a strong desire for similar future activities, showcasing the commitment of the financial institution to social responsibility [2]

2025年5月18日，中国人民人寿保险股份有限公司（以下简称"人保寿险"）"倾听您的心声服务您的需 求"第十七届客户节正式启动。本届人保寿险客户节紧扣国家乡村振兴战略、健康中国行动及金融消费 者权益保护政策导向，通过四大系列八项活动，生动诠释了国有企业服务国家发展大局、服务人民、服 务客户的责任担当。 作为践行"人民保险服务人民"使命的重要载体，人保寿险精心策划了"我和人保寿险的二十周年"客户大 拜访活动，通过线下拜访赠送盲盒好礼，以及"二十年相守，感恩相伴"故事征集活动，展示了国有保险 企业与客户共同成长的美好图景。此外，人保寿险积极响应健康中国战略，助力全民健康意识提升，推 出"燃情一夏，活力全开"运动季活动，线上平台设置多样化运动挑战，线下由各分支机构组织健步走等 全民健身活动，通过"保险+健康"服务模式，助力客户养成科学运动习惯，展现国企服务大健康战略的 主动作为。 本届客户节期间，"乡约2025，幸福双向奔赴"主题活动深度对接乡村振兴国家战略，其中"乡村振兴， 美美与共"项目组织客户参与产业帮扶实践，引导客户共同参与美丽乡村建设；"守护家的∞种可能"家 庭成长计划聚焦"一老一小"民生工程，开展养老规 ...

Core Viewpoint - Financial consumer rights protection is essential for the well-being of individuals and families, and financial institutions must actively fulfill their responsibilities in this area to enhance consumer trust and satisfaction [2] Group 1: Financial Consumer Rights Protection Initiatives - Financial institutions, such as Ping An Consumer Finance, are integrating consumer rights protection into corporate governance to strengthen consumer trust and satisfaction [2] - The "Executives Talk Consumer Protection" initiative by Ping An Consumer Finance aims to educate consumers on financial knowledge, covering topics like anti-telecom fraud and dispute resolution [1][2] - Over 230 online and offline financial knowledge dissemination activities have been conducted, reaching more than 13 million people, thereby improving consumer financial literacy [2] Group 2: Future Directions and Challenges - The financial consumer rights protection work is crucial for creating a harmonious and stable financial consumption environment, especially in the context of a complex financial market [2] - Ping An Consumer Finance plans to continue enhancing the quality and effectiveness of consumer rights protection efforts, emphasizing the importance of communication with consumers and timely responses to their needs [2] - Establishing a new consumer protection work framework and a responsible protection system is necessary to meet the evolving challenges and requirements in the financial sector [2]

金融机构需推进"大消保"工作格局，以金融教育工作为切入点，加强与消费者之间的"连心桥""向心 力"，采取更多暖心举措，提高金融消费者权益保护质效。为进一步提升宣教效果，切实提升公众金融 素养，当好金融消费者合法权益的坚定捍卫者，平安消费金融将理论与案例相结合，推出"以案说消 保"栏目，为现场客户深入剖析"非法集资"、"养老诈骗"、"非法校园贷"等真实案例，帮助客户充分认 识金融诈骗的多样性和隐蔽性，并引导消费者警惕金融黑产，通过正规渠道依法维权。 金融来之于民，服务于民。近年来，金融消费者权益保护工作被提到了前所未有的高度，是一切金融服 务的出发点，更是落脚点。未来，平安消费金融将坚守"金融为民"理念，深化落实主体责任，为守护消 费者美好幸福生活贡献力量。 怎样通过创新的宣传方式，让金融消保趣味横生，激发大众的参与热情和学习兴趣呢？前不久，平安消 费金融精心打造一场别开生面的金融消保活动，更创新性地融入趣味游戏元素，为人们带来一场寓教于 乐的金融消保盛宴。在平安集团统一组织和指导下，平安消费金融在北京金融街广场举办了面向社会公 众的金融知识宣教活动，为现场近千名客户普及金融消保知识。在本次活动中，平安消费金融 ...

在当今金融市场日益繁荣的背景下，金融机构作为金融体系的核心组成部分，其消费者权益保护工作具 有至关重要的意义。为持续扎实做好金融消费者权益保护工作，奏响和谐发展的协奏曲，平安消费金融 特别策划了"高管说消保"专题活动。自3月以来，平安消费金融领导班子成员在上海开展"高管说消 保"教育宣传活动，以"充分示警，主动拦截"为金融反诈工作原则，从"事前宣教""事中识别"及"事后管 控"三方面切入，落地"强化风险提示、构建风险客户画像、在线'智能防诈问卷'和调研风险商户"等多项 防控举措。 做好金融消费者权益保护，从来不是纸上谈兵，它存在于每一个细节，囊括所有环节。在金融消保工作 的道路上，金融机构需持续蓄积"千磨万击还坚韧"的韧性，为消保事业不断凝聚正能量。未来，平安消 费金融将继续通过高管的引领和示范，继续践行"消保为民"的理念，为广大金融消费者提供更加安全、 便捷的金融服务。 消保工作是一项长期而艰巨的任务，金融机构理应以高度的责任感和使命感，将消保工作贯穿于经营管 理的全过程，为用户创造一个安全、放心的金融消费环境，为推动金融行业的健康发展贡献自身的力 量。在谈及如何具体落实消费者权益保护工作时，平安消费金融有 ...