来源：北京日报 原标题：北京一副局长送外卖，亲身体会到骑手焦虑 作为北京的美食地标，簋街1472米的街巷里，聚集着130余家餐饮商户，日均活跃外卖骑 手超475人次，日均订单3000单、高峰期突破5000单，构成了"商家——骑手——平台"紧 密联动的微观生态， 也成了外卖行业矛盾的集中缩影。 " 总有12345的派件和派出所的报警， 商家怨骑手催单太急，骑手怪平台算法太严，平台 说要保效率、保用户体验。"北新桥街道办事处副主任龙凤这样描述这一矛盾， "三方都有 难处，却似隔着一道信息壁垒。" 今年4月起，北京市东城区人社局携手北新桥街道，开始"破题"。 副局长骑上电动车 体验一线送餐 打破僵局的第一步，是 到一线找问题根源。 今年4月份一开始， 东城区人社局副局长付楠楠 就牵头设计了一整套立体式调研方案。 团队最终梳理出13项骑手核心诉求、15项商家发展需求， 形成翔实的专项报告，精准锁定 了"出餐慢致超时罚""餐损责任界定难"等核心痛点。 骑手、商家、平台 首次同桌"谈判" 付楠楠（左）与骑手交流 摸清问题后，协商成了关键一步。 5月9日，街道组织首场 "骑商协商会"。 龙凤特意筛选3名敢说会说的资深骑手， ...

今年4月份一开始，东城区人社局副局长付楠楠就牵头设计了一整套立体式调研方案。 今年4月起，东城区人社局携手北新桥街道，开始"破题"。 副局长骑上电动车体验一线送餐 打破僵局的第一步，是到一线找问题根源。 转自：北京日报客户端 作为北京的美食地标，簋街1472米的街巷里，聚集着130余家餐饮商户，日均活跃外卖骑手超475人次， 日均订单3000单、高峰期突破5000单，构成了"商家——骑手——平台"紧密联动的微观生态，也成了外 卖行业矛盾的集中缩影。 "总有12345的派件和派出所的报警，商家怨骑手催单太急，骑手怪平台算法太严，平台说要保效率、保 用户体验。"北新桥街道办事处副主任龙凤这样描述这一矛盾，"三方都有难处，却似隔着一道信息壁 垒。" 极端天气平台给不给补贴？平均等餐多久？会不会被要求集中取餐？这份涵盖送餐过程、权益保障、优 化服务链条等多个板块的问卷，最终回收了119份有效样本。 今年6月，付楠楠戴上头盔、跨上电动车，跟着老骑手穿梭在街巷里。后厨里厨师们挥汗如雨的忙碌场 景、取餐时"马上就好"的模糊答复、超时后平台扣款的提示，让她亲身体会到骑手"靠单吃饭"的焦虑。 "我们原本以为骑手最关心社保政策， ...

"这么快就拿到工资，真是太感谢了！"2025年9月，郭某、赵某等5名曾从事电商直播工作的劳动者，将 一面锦旗送到内蒙古自治区呼和浩特市赛罕区人力资源和社会保障局。此前，赛罕区人力资源社会保障 局劳动者维权服务中心通过新业态劳动纠纷专项处置通道机制，高效化解了她们与公司的薪资纠纷。 随着直播等行业兴起，新就业形态正成为新增就业的重要渠道，随之而来的是日益凸显的劳动权益保障 问题。如何维护新就业形态劳动者的合法权益？ 注重留存关键证据 郭某等5人曾就职于赛罕区某传媒公司，从事电商直播工作。2025年8月，她们与公司签订了书面劳动合 同，然而仅过了1个月，公司便以"效益不好"为由强制辞退她们，且辞退后并未结清工资。她们曾多次 与公司协商、沟通，公司均以"经营状况不好""直播数据不达标"等理由推诿。 9月，郭某等来到赛罕区人力资源社会保障局进行线下投诉。"她们仅提供了3个人的劳动合同，公司也 没办理解除劳动关系手续。"赛罕区人力资源社会保障局劳动者维权服务中心工作人员孙剑说。 据了解，郭某等的收入多来自直播提成，劳动合同中关于劳动报酬的约定模糊不清，仅注明"扣款情 形"，基本工资标准并不明确。"直播排班表、后台考勤数 ...

每天早上当上班族迈着紧促的脚步前往单位，京东骑手小哥祝观龙也骑上他的电动车，穿梭在老城区的 大街小巷里。他平日跑得最多的广州沙湾，聚集了大量快递、外卖从业人员。专职送外卖三四年了，自 己未来还能干什么？这是经常萦绕他和其他小哥心头的问题。 早在2019年，有头部外卖平台就业报告就显示，GDP越高的省份，骑手数量相对越多，广东的骑手数量 位居全国第一。在忙碌的工作之外，骑手们对自身职业发展与能力提升有着强烈的需求。 为回应新就业形态劳动者职业发展路径模糊、技能培训不足、学历晋升困难等问题，12月11日，广东省 教育厅与京东集团签署战略合作协议，现代骑手学院在广州揭牌成立。作为全国首家"现代骑手学院"， 其在定位层级、教学模式、培训资源、覆盖面上都更上一个层次。 当天，20名年龄不同、身着京东红色工作服的骑手坐在广州职业技术大学物流学院的课堂里，试听无人 机、安全教育等课程，祝观龙也在其中。"送外卖比较枯燥重复，现在接触到无人机、电子商务等新课 程，我会更有兴趣去学习，希望不断提升专业能力和社交能力，让自己的职业发展有新的方向。"他对 南方财经记者坦言。 这也是许多骑手的心声。据了解，现代骑手学院入学不限年龄、不 ...

Core Points - The Ningxia Federation of Trade Unions has successfully implemented the "Love Protection" project, providing personal accident insurance to 35,000 new employment form workers, marking the first significant compensation payout of 180,000 yuan [1][2] - The project aims to enhance the risk protection network for workers, including truck drivers, couriers, and delivery personnel, by purchasing accident insurance with a coverage of 100 yuan per person [1] - The collaboration between the Ningxia Federation of Trade Unions and China Life Insurance has established a rapid response and coordinated service mechanism to ensure timely compensation and effective policy implementation [2] Group 1 - The first large compensation payout of 180,000 yuan was made to the family of a truck driver, demonstrating the effective implementation of the insurance policy [1] - The total investment for the insurance program was 3.5 million yuan, aimed at providing coverage for 35,000 new employment form workers [1] - The project has been recognized as one of the ten key initiatives for worker service by the Ningxia Federation of Trade Unions this year [1] Group 2 - The Ningxia Federation of Trade Unions has engaged in various outreach activities to promote the insurance program, including summer cooling initiatives and anti-fraud campaigns [2] - The insurance company has streamlined the claims process to ensure quick delivery of compensation to beneficiaries, reflecting an efficient service model [2] - Future plans include deepening cooperation with insurance institutions, enhancing policy promotion, and optimizing claims processes to strengthen the safety net for new employment form workers [2]

12月10日，位于翠苑街道的美团骑手之家内，美团社保补贴举行了线下宣导活动。除杭州外，辽 宁、广西、湖南等多地也举办的线下宣导活动中，骑手们陆续晒出骑手App页面——"我的养老保险补 贴到账了"。 商娣高兴地展示养老保险补贴宣传页面。 骑手们纷纷掏出手机，展示自己的养老保险补贴到账了。 "看！已经到账3个月了！"骑手崔龙龙在位于翠苑街道的美团骑手之家高兴地向记者展示他的养老 保险补贴到账页面。今年30岁的他来自安徽淮北，一直很关心美团养老保险补贴的进展。"我在美团5年 了，年初的时候，听说福建泉州已经开始美团养老报销补贴试点，就一直期待杭州赶紧落地。"崔龙龙 在杭州已经十几年，之前做过厨师，如今成为美团众包骑手的一员，月收入平均1.2万元。 从"工伤险"试点到"养老补贴"全国落地，美团骑手保障体系持续升级，呈现出"身份不限、来去自 由、全国覆盖"的鲜明特点。 骑手保险制度的优化，既覆盖长期稳定跑单的骑手，也兼顾过渡性、兼职性从业者的需求。针对外 卖骑手流动性强、返乡意愿普遍的职业特点，美团推出的"参保补贴"方案取消了诸多限制：在覆盖范围 上，仅以收入作为基准，不区分专送、众包等用工身份；在补贴方式上，坚持自愿 ...

昨天（12月10日），全国总工会党组成员、经费审查委员会主任蔡安辉率调研组来苏，开展新就业 形态劳动者大慰问大走访活动，并召开专题座谈会。省总工会副主席、党组成员王树华陪同调研。 苏州市总工会有关负责同志陪同调研。 调研组对苏州工会在推进新就业形态劳动者建会入会和关爱服务方面取得的成效给予充分肯定。调 研组指出，头部平台企业要切实履行社会责任，积极配合各级工会推动分支机构建会、开展算法与劳动 规则协商等工作，严格落实劳动法律法规，努力实现企业发展与职工权益的双赢。各级工会要以此次大 慰问大走访为契机，持续深化实施工会维权服务新就业形态劳动者专项行动，指导帮助平台企业工会提 升工作实效，凝聚服务合力，真正把党和政府的关怀、工会组织的温暖送到劳动者心坎上、做到急需 处。 在苏期间，调研组还前往苏州历史建筑遗产保护劳模创新工作室、平江历史文化街区党群服务中心 职工之家以及中亿丰集团进行实地调研。 座谈会上，来自T3出行、淘宝闪送、顺丰速运、滴滴出行、传化物流等新业态企业的一线劳动 者、管理人员和工会工作者代表，结合自身实际，分享了在苏州奋斗的故事，反映了工作生活中遇到的 困难与诉求，并对工会工作提出了意见建议。调研 ...

Core Viewpoint - The article highlights the efforts of labor unions in Inner Mongolia to support "delivery workers" during winter, showcasing various initiatives aimed at providing warmth and care to these essential workers in the logistics sector [1][3][6]. Group 1: Initiatives by Labor Unions - The Tongliao City Federation of Trade Unions and the local postal management bureau organized a collective wedding for delivery workers, with nine couples from major courier companies participating [1][3]. - The Linhe District Federation of Trade Unions in Bayannur City launched a "Warm Service Season" for new employment forms, specifically targeting delivery workers, and provided support to 250 individuals, including 150 from the courier industry and 100 from food delivery services [3][4]. - The A Rongqi Federation of Trade Unions delivered fresh fruits and engaged in discussions with 26 frontline couriers from major companies, addressing their daily challenges and expressing gratitude for their hard work [4][6]. Group 2: Importance of Delivery Workers - Delivery workers, including couriers and food delivery personnel, are recognized as a critical force supporting urban operations, with their rights and service needs being a focus for labor unions [6]. - The Inner Mongolia labor unions plan to enhance their "Warm Service Season" initiatives, focusing on winter support, rights protection, and skill development for delivery workers [6].

Core Viewpoint - The article highlights the efforts of Yangzhou's labor union to provide medical mutual assistance insurance to new employment form workers, demonstrating the government's care and support for this group during challenging times [1][3]. Group 1: Medical Mutual Assistance Program - The medical mutual assistance program in Yangzhou is a voluntary initiative that combines policy, public welfare, and service, aimed at providing medical support to workers [3]. - In 2023, the program has already provided nearly 30,000 medical mutual assistance guarantees to eligible new employment form workers, with a total funding of approximately 3 million yuan [6]. Group 2: Support for New Employment Form Workers - The establishment of the New Employment Form Workers Industry Union in March 2024 marks a significant step in supporting this labor group, with 95 new unions formed and 36,000 members enrolled in 2024 alone [5]. - The labor union focuses on key groups such as truck drivers, ride-hailing drivers, couriers, and food delivery workers, providing targeted services to alleviate their medical burdens [6]. Group 3: Legal Support and Rights Protection - The labor union in Guangling District has implemented a comprehensive legal support system called "One Letter, Two Documents," which aims to protect workers' rights through prevention, supervision, mediation, and assistance [7]. - A case study illustrates the effectiveness of this system, where a truck driver received legal aid after being denied labor relations due to lack of a contract and social security, leading to a successful resolution of the dispute [7].

Core Viewpoint - The article emphasizes the need for improved management and services for new employment groups such as delivery workers, ride-hailing drivers, and e-commerce employees, highlighting the government's commitment to addressing their challenges and ensuring their rights and benefits are protected [1][3][6]. Group 1: Challenges Faced by New Employment Groups - New employment groups face significant challenges including lack of job security, undefined labor relations, difficulties in children's education, family employment issues, and limited career development opportunities [2][3]. - The rapid growth of platform economy has led to an increase in the number of new employment workers, which has created a pressing need for effective management and support systems [2][4]. Group 2: Government Initiatives and Policies - The government has initiated various policies aimed at improving the rights and protections of new employment groups, including the establishment of a legal framework and specific guidelines for labor protection [4][6]. - Since 2022, pilot programs for occupational injury protection have been launched in seven provinces, which have now expanded to 17 provinces, aiming to secure the rights of new employment workers [6][9]. Group 3: Community Support and Integration - Community initiatives such as one-stop labor dispute mediation centers have been established, with over 3,000 centers set up to resolve disputes and enhance the sense of belonging among new employment workers [8][9]. - Local governments are implementing supportive policies, such as the "Five Entry" policy in Suzhou, which allows workers to earn points through community service and training to access public services [10][11]. Group 4: Positive Outcomes and Future Directions - The article illustrates the positive impact of these policies on individuals, as seen in the case of a delivery worker who successfully integrated his family into the community through available support systems [10][11]. - The ongoing efforts from central to local levels aim to create a comprehensive support network that enhances the sense of security and well-being for new employment groups [11][12].