"真是遇上好人了！你们比亲人还贴心啊！"近日，在农行济南济洛路支行，一位刚被家人接走的老奶奶紧紧拉着银行工作人员的手，连 声道谢。这场温暖的双向奔赴，源于一次寻常的厅堂服务，却让"金融为民"的温度在细节里悄然流淌。 这天下午，临近下班，银行大厅里渐渐安静下来。大堂经理注意到，一位老奶奶独自坐在休息区，脸色有些苍白，呼吸也带着气喘，却 迟迟没有起身办理业务。经过询问，老奶奶是来取养老金的，可翻遍了口袋也没找到存折，一时着急，竟连回家的力气都弱了几分。 "您先别急，喝口水缓缓。"大堂经理赶紧倒来温水，轻声安抚。就在这时，网点负责人李主任巡查厅堂，看到了这一幕。没有丝毫犹 豫，她俯下身仔细询问老人的情况："阿姨，您家离这儿远吗？孩子的电话记得吗？我帮您联系他们来接您，您一个人在这儿我们不放 心。" 老奶奶摇摇头，眼神里带着焦急。李主任没有放弃，目光扫过老人身边的拐杖时，忽然发现杖柄处贴着一张小小的便签，上面工工整整 写着一串电话号码。"阿姨，这是不是您孩子的电话？我打过去试试。"电话接通后，李主任细细说明了老人的情况，等待家属的间隙， 她始终陪在老人身边。 没过多久，老人的家人匆匆赶到。看到母亲安然无恙，还被照顾得 ...

"闺女，太谢谢你了！这大热天的，我老伴等着这钱做检查呢..."汇款成功后，大爷连连道谢。工作人员 表示这是分内之事，还细心告知大爷可以随时到网点便民服务区的"爱心驿站"接水休息。 8月份，一位身着橙色工作服的环卫工大爷满头大汗地冲进农行济南明水支行的营业大厅。正在值班的 客服经理见状立即迎上前，发现大爷手里紧紧攥着一张皱巴巴的存折和写有医院账号的纸条。 原来，大爷的老伴在济南住院急需费用，他特地趁着午休赶来汇款。看着大爷被汗水浸透的工作服和焦 急的神情，网点工作人员立刻行动，一边递上清凉的矿泉水，一边手把手指导填写汇款单，并反复核对 收款信息确保万无一失。 在这个气温突破38℃的午后，农行工作人员用专业与高效诠释了"金融为民"理念，也为炎热的环境增添 了不少清凉。 ...

近日，农行济南绣惠支行为一位长期卧床、行动不便的老人上门办理存单销户业务，用贴心服务传递金 融温度，赢得老人及家人广泛赞誉。 接到求助后，绣惠支行迅速响应，安排两名经验丰富的工作人员，携带移动办公设备，驱车前往老人家 中提供上门服务。在上门服务过程中，工作人员特意放慢语速，用通俗易懂的语言耐心细致地讲解存单 销户的业务流程，确保老人能够理解每一个环节。在完成相关手续后，工作人员又贴心地为老人和家属 讲解了后续资金的使用方式和注意事项，并留下了联系方式，告知他们如有任何问题可随时联系。 "真是太感谢你们了，专门跑一趟为我们解决大难题，农行的服务真是太好了！"老人的家属紧紧握着工 作人员的手，眼中满是感激，激动之情溢于言表。 农行济南绣惠支行针对老年人、残疾人等特殊群体，通过开设绿色通道、提供上门服务等系列便民举 措，切实解决特殊群体在金融服务中遇到的难题。近年来，该行已累计为行动不便客户提供上门服务数 十次，用实际行动诠释"金融为民"的庄严承诺。 据了解，这位老人生活无法自理，而近期批量下发的存单则需本人亲自办理激活。这可急坏了一家人， 他们向农行济南绣惠支行寻求帮助。 ...

. F 福 90 动 分别 30 1 HIDTO 载 y BB f a m T 铜排仓库区 ER 1 2017 1 p A NEW A 100 2 6 3 3 8 W F t a both - W the l 4 tion 1874 al 50 ich 4 序 E 11 Apple the first k to dog ck 金融教育宣传周，中国农业银行广州番禺支行主动走进环宇集团（广州）电气有限公司，组织开展以"保障金融权益 助力美好生活"为主题的消费者权益保 护宣传活动，通过送上门的金融服务，助力消费提升，服务保障民生。 活动现场，农行工作人员围绕当前消费热点，重点介绍了汽车、家装、旅游等多类消费场景下的信贷优惠政策，帮助员工合理规划消费。同时，结合常见金 融风险点，普及账户安全、防范电信诈骗等实用知识，增强员工风险防范意识。针对员工普遍关注的养老理财、社保服务等民生需求，工作人员也一一给予 细致解答，并提供定制化金融方案建议。 此外，农行团队还现场演示了手机银行的智能投资工具、一键贷款申请等便捷功能，让企业员工切身感受到数字化金融服务的高效与便利。在企业服务环 节，农行重点介绍了"普惠e贷""链式融资" ...

转自：新华财经 近日，中国工商银行武汉洪山支行在武汉分行的指导下，成功为客户追溯并还原23年前的交易明细，践 行"金融为民"服务宗旨，以高度的责任感和专业的技能，赢得了客户的认可与真挚感谢。 当工行洪山支行营业室负责人将整理好的完整账户明细和原始取款凭证复印件亲手交到客户手中时，客 户激动地说："没想到你们能花这么大功夫查得清清楚楚，你们的专业和用心太让我感动了，工行真是 值得信赖的银行！" 这场"复原接力"是工行武汉分行通力配合、协同攻坚为客户服务的生动写照，跨越23年的"时光账簿"诉 说着工行"在您身边 值得信赖"的不变承诺。工行武汉分行将继续为客户提供有温度、有担当的金融服 务，长情相伴，用心守护每份信任。（侯宗琪 里安琪） 编辑：赵鼎 9月4日，一位客户十分焦急地来到工行洪山支行营业室，想要查询2002年的一笔资金去向。由于系统迭 代升级，早期的数据存储与现行系统不同，需要从浩如烟海的早期备份资料中进行查找和复原，犹 如"大海捞针"。面对客户的疑虑与诉求，洪山支行营业室第一时间安抚客户一定会全力查询每笔交易， 同时迅速启动内部协同机制，报告上级行，接力查询复原。 武汉分行运行管理部在接到网点的查询诉求 ...

Core Viewpoint - The company organized a Financial Education Promotion Week from September 15 to September 21, 2025, under the theme "Protecting Financial Rights and Supporting a Better Life," to enhance public financial literacy and protect consumer rights [1]. Group 1: Event Organization and Implementation - The company placed high importance on the Financial Education Promotion Week, viewing it as a key initiative to implement the spirit of central financial work meetings [1]. - A special work plan was developed, outlining goals, responsibilities, and timelines, ensuring coordinated efforts across branches [1]. Group 2: Educational Activities and Outreach - The promotion week focused on four core areas, utilizing both online and offline methods to disseminate financial knowledge and risk warnings [2]. - The company emphasized appropriate marketing practices and consumer decision-making capabilities, providing comprehensive product knowledge and revealing marketing risks [2][3]. - Targeted risk warnings were issued regarding illegal intermediaries and internet loan issues, particularly aimed at young consumers [2]. Group 3: Community Engagement and Brand Building - The company showcased its commitment to serving the economy and the public by highlighting successful practices in risk management and financial services for small and medium enterprises [3]. - Various community-focused initiatives were implemented, such as optimizing services for elderly clients and providing financial consultations in local areas [3]. - The company participated in a provincial financial education event, enhancing its brand image and social influence [6]. Group 4: Effectiveness and Impact - The Financial Education Promotion Week achieved significant results, with over 10 offline events and nearly 2,200 public participants [9]. - Public financial literacy improved, with participants gaining better understanding of financial products and risk identification [9]. - The company's image as a responsible financial institution was reinforced, increasing consumer trust and satisfaction [9]. Group 5: Future Directions and Challenges - The company acknowledged ongoing challenges in investor education, such as the complexity of financial products and the evolving nature of illegal activities [10]. - Recommendations were made to enhance educational content, foster inter-departmental collaboration, and innovate educational methods [11]. - The company plans to establish a regular educational mechanism and deepen targeted educational practices to better meet diverse consumer needs [14].

"太感谢你们了，真是帮了我们大忙！"业务办理完成后，李奶奶连声道谢。此次高效、人性化的服务， 不仅解决了老人的实际困难，也是农行践行"金融为民"理念的生动体现。 农行济南滨河支行始终秉持"客户至上"的服务宗旨，积极为老年客户等特殊群体提供便捷、高效、暖心 的金融服务，持续提升服务体验，履行社会责任。 近日，农业银行济南滨河支行以高效贴心的服务，为一位七旬老人解决了燃眉之急，赢得了客户的高度 赞扬。 9月9日上午，70多岁的李奶奶急匆匆来到农行济南滨河支行营业大厅，手持老伴的银行卡向工作人员求 助。由于操作不当，银行卡密码多次输入错误导致锁定，无法取款。李奶奶焦急地表示，家中子女白天 均上班，老两口急需用卡中的钱购买药品，情况十分紧急。 网点工作人员在了解情况后，立即安抚李奶奶情绪，并迅速启动特殊客户服务预案。考虑到李奶奶年事 已高、出行不便，且密码解锁需持卡人本人办理，网点当即决定提供上门服务。两名工作人员携带移动 办公设备，驱车前往老人家中，顺利为老人解锁了银行卡。 ...

Core Viewpoint - Jiangsu Financial Regulatory Bureau is implementing a comprehensive set of measures to enhance financial services, focusing on consumer protection and financial support for businesses and individuals [1][2][3][4][5][6][7] Group 1: Financial Support Initiatives - The bureau is promoting personal consumption loans and service industry loans with interest subsidy policies, effectively lowering financing costs and stimulating consumer potential [2] - By mid-2025, the health insurance premium income in Jiangsu reached 32.659 billion yuan, with claims amounting to 8.724 billion yuan, indicating a growing insurance market [2] - Various local initiatives, such as "Su Xin Action" in Suqian and "Red Salt Loan" in Yancheng, have successfully provided significant credit support to businesses and individual entrepreneurs [2] Group 2: Consumer Protection Measures - A coordinated mechanism for financial consumer rights protection has been established, focusing on combating illegal intermediaries and enhancing information sharing among departments [3] - The bureau has initiated collective actions against illegal activities, leading to numerous cases being filed by law enforcement [3] - The establishment of a city-level mechanism in Xuzhou for illegal intermediary governance demonstrates a collaborative approach to maintaining financial order [3] Group 3: Enhanced Financial Services - Jiangsu is improving accessibility in pension finance by promoting barrier-free facilities and developing personal and commercial pension products [4] - By mid-2025, personal pension insurance premium income reached 1.366 billion yuan, covering 110,100 individuals, while commercial pension accounts totaled 580 million yuan [4] - Financial services for foreign nationals are being optimized, including the integration of foreign banks into domestic payment systems and the provision of multilingual support [4] Group 4: Financial Education and Awareness - A multi-channel financial education network has been established, focusing on community engagement and innovative outreach methods [5] - Initiatives like the "Financial Protection in 100 Communities" campaign and the creation of financial safety maps aim to enhance public financial literacy [5] - Localized financial education efforts, such as the use of regional dialects and creative materials, are being employed to make financial knowledge more accessible [5] Group 5: Dispute Resolution and Accessibility - The bureau is expanding financial dispute mediation services, with plans to add 100 new mediation points across the province by 2025 [6] - Innovative solutions for financing challenges, such as a quick loan application process and targeted agricultural loans, are being implemented to improve access to finance for small businesses [6] - The rapid response to insurance needs for new energy vehicles in Nanjing highlights the bureau's commitment to addressing consumer concerns promptly [6] Group 6: Overall Impact - Jiangsu Financial Regulatory Bureau aims to create a reliable financial environment that supports both businesses and consumers, acting as a "safety shield" and "warm bridge" for the community [7]

Core Viewpoint - The article highlights the "Social Security Card Home Service" initiative by the Bank of China, aimed at addressing the challenges faced by elderly and mobility-impaired customers in renewing their social security cards, thereby enhancing financial services for vulnerable groups [1][2]. Group 1: Initiative Overview - The Bank of China launched the "Social Security Card Home Service" to provide convenient card renewal services directly to elderly customers in nursing homes and communities [1]. - The initiative was prompted by the difficulties faced by elderly clients in renewing expired social security cards due to mobility issues [1][2]. Group 2: Service Implementation - Bank staff contacted nursing home management to gather information on residents needing the service, ensuring a smooth process for card renewal [1]. - During the service, staff assisted elderly clients with information collection, identity verification, and activation of new cards, while also providing detailed instructions on using the new card's features [2]. Group 3: Customer Feedback and Future Plans - The initiative received positive feedback from elderly clients, who appreciated the convenience and thoroughness of the service, highlighting the warmth of financial services [2]. - The Bank of China plans to optimize the home service mechanism and expand its coverage to reach more communities and nursing homes, aiming to enhance accessibility for special customer groups [2].

Group 1 - Jiangsu Financial Regulatory Bureau focuses on "finance for the people" through institutional innovation, technological empowerment, and service enhancement, showcasing a comprehensive approach to improve financial services [1] - By mid-2025, Jiangsu's personal insurance companies are expected to have health insurance payouts of 8.724 billion yuan, with "惠民保" covering over 10 million people and elderly care community beds exceeding 4,000 [1][2] - The implementation of personal consumption loan interest subsidy policies aims to stimulate consumption and reduce financing costs, with health insurance premium income reaching 32.659 billion yuan and payouts of 8.724 billion yuan by mid-2025 [2] Group 2 - Jiangsu Financial Regulatory Bureau enhances consumer protection by establishing a coordination mechanism for financial consumer rights protection and cracking down on illegal financial activities [3] - Collaborative efforts with law enforcement have led to the identification of hundreds of leads and dozens of criminal cases related to illegal loan intermediaries and other financial crimes [3] - The insurance industry is actively involved in combating illegal "agent refund" practices, promoting industry cooperation to maintain financial order [3] Group 3 - The bureau promotes the development of pension financial services, with personal pension insurance premium income reaching 1.366 billion yuan and commercial pension accounts totaling 80,700 by mid-2025 [4] - Efforts to improve services for foreign nationals include facilitating access to digital RMB wallets and enhancing banking services with multilingual support [4] - The establishment of seven elderly care communities with 4,090 operational beds reflects the ongoing commitment to enhancing financial services for the elderly [4] Group 4 - Financial education initiatives are being expanded through a multi-channel approach, including community outreach and integration with local events to raise awareness [5] - The bureau has launched various risk awareness campaigns, utilizing digital media and community engagement to disseminate financial knowledge [5] - Innovative financial education tools, such as local language materials and online programs, are being developed to enhance understanding of financial concepts [5] Group 5 - The bureau is advancing financial dispute resolution by adding over 100 new mediation service points by 2025, aiming to improve access to conflict resolution [7] - Quick responses to specific issues, such as insurance for new energy vehicles, demonstrate the bureau's proactive approach to resolving industry challenges [7] - Innovative solutions, like mobile loan applications and new financing models, are being implemented to address the financing difficulties faced by small and micro enterprises [7]