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2025年7月份全省市场监管类投诉举报咨询数据分析暨消费提示
Sou Hu Cai Jing· 2025-08-12 04:28
Overall Situation - In July 2025, the provincial market supervision 12315 institutions received a total of 41,230 consumer complaints, reports, and consultations, marking a year-on-year increase of 27.39% and a month-on-month increase of 5.21% [1] - Among these, there were 18,559 complaints, which is a 40.65% increase year-on-year and a 6.56% increase month-on-month, accounting for 45.01% of the total [1] - The total economic loss recovered for consumers from complaints was 3.635 million yuan [1] Complaint Hotspot Analysis - Of the 18,559 complaints, 11,706 were related to goods, making up 63.07% of the total complaints, while 6,853 were service-related, accounting for 36.93% [5] - The top three categories of goods complaints were food, clothing and footwear, and household goods, showing no change from the previous month [5] - For service-related complaints, the top three categories were dining and accommodation services, education and training services, and cultural, entertainment, and sports services [6] Report Situation Analysis - In July 2025, a total of 6,699 reports were received, with the top reported issues being advertising violations, infringement of consumer rights, and food safety violations [9] - Advertising violations accounted for 20.42% of the reports, totaling 1,368 cases, primarily reflecting issues of false advertising by businesses [9] Consultation Situation - The 12315 institutions received 15,972 consultations, which is a year-on-year increase of 13.60% and a month-on-month increase of 1.95% [10] - The main consultation topics included consumer rights protection knowledge (8,761 cases), service consumption regulation (104 cases), and other market regulation issues [10] Consumer Tips - Consumers are advised to choose reputable platforms and merchants, especially those with "food safety seals" to avoid contamination risks [11] - It is recommended to pay attention to delivery times, particularly in high temperatures, to ensure food safety [12] - Consumers should check the integrity of packaging upon receipt and ensure proper reheating of food to avoid health risks [12]
上海市市场监督管理局赴泽普县 开展调研指导工作
Sou Hu Cai Jing· 2025-08-06 08:06
8月4日,上海市市场监督管理局一行13人赴泽普县市场监督管理局开展调研指导,通过座谈交流、实地走访等形式,深 入了解泽普县市场监管工作实际,助力提升当地市场监管效能。调研期间,两地市场监管部门召开专题座谈会。泽普县 市场监管局负责人详细汇报了当地在食品药品安全监管、特种设备安全监察、知识产权保护、优化营商环境等方面的工 作开展情况,重点介绍了工作中取得的成效、面临的难点及下一步计划。上海市市场监管局调研组对泽普县市场监管工 作的扎实推进给予肯定,并结合上海在市场监管领域的先进经验,针对泽普县提出的监管执法、队伍建设、智慧监管等 方面的问题进行了细致解答和指导。双方还就加强对口协作、资源共享、人员交流培训等事宜进行了深入探讨,达成了 初步合作意向。 ...
携程、同程、抖音、美团、飞猪,被约谈
财联社· 2025-08-06 06:00
Core Viewpoint - The Guizhou Provincial Market Supervision Administration has taken action against major travel platforms to enforce compliance with pricing laws and regulations, aiming to eliminate price irregularities and maintain a fair market environment [1][2]. Group 1: Regulatory Actions - On August 5, the Guizhou Provincial Market Supervision Administration held a meeting with five travel platform companies, including Ctrip, Tongcheng, Douyin, Meituan, and Fliggy, to ensure adherence to the Price Law and Anti-Monopoly Law [1]. - The administration highlighted potential violations such as "choose one from two," price manipulation through technology, contract breaches, price fraud, and price gouging [1]. - Companies were urged to conduct self-inspections and strengthen compliance measures to prevent unfair pricing practices and maintain market order [1]. Group 2: Future Monitoring and Enforcement - The Guizhou Provincial Market Supervision Administration will closely monitor the competitive landscape of the involved platforms and take strict actions against those that violate regulations or fail to rectify issues [2]. - There will be public exposure of typical cases of violations to create a deterrent effect and protect consumer rights in the tourism market [2].
内蒙古鄂托克前旗市场监管局助力美食与物资交流活动开展
Zhong Guo Zhi Liang Xin Wen Wang· 2025-08-06 05:56
Group 1 - The core viewpoint emphasizes the proactive measures taken by the Ordos Market Supervision Administration to ensure market order and consumer rights during the "Delicious Warm City · Ordos Food Culture Week" and the "Rural Market Gathering · Taste of Qianqi Food" 2025 Material Exchange Conference [1][2] - The administration has organized a special meeting to develop detailed activity plans, focusing on key regulatory tasks in food safety, special equipment, pharmaceuticals, and product quality, with clear responsibilities assigned to staff [1][2] - Daily inspections and safety checks are being conducted to eliminate potential hazards, with senior officials actively monitoring the implementation of regulatory measures on-site [1][2] Group 2 - Comprehensive supervision is being enforced, particularly in food safety, with strict checks on food vendors' qualifications, raw material sourcing, processing, and storage conditions, including daily rapid tests for various food safety indicators [2] - A total of 62 food samples have been tested with a 100% pass rate, and inspections have covered over 1,100 business stalls, leading to 140 corrective actions [2] - The administration is also ensuring the safety of special equipment and maintaining strict controls over pharmaceuticals and product quality to prevent substandard goods from entering the event [2] Group 3 - Consumer rights are being prioritized with established complaint channels, including dedicated service points at the event for quick response to consumer complaints, ensuring a safe and enjoyable experience for attendees [3] - The Ordos Market Supervision Administration plans to continuously improve its regulatory mechanisms and enhance efficiency to support high-quality local economic and social development [3]
一眼假的超低价“奢侈品”为何有市场
Bei Jing Qing Nian Bao· 2025-07-31 12:30
"领一个,存给子孙后代享福。"某电商平台上,宣称"足金工艺品""天然翡翠"的商品,以低至1 元、0.99元的"白菜价"和"全五星好评返现""先用后付"等诱惑吸引消费者,在"礼品畅销榜"上占据一席 之地。然而,这些超低价"奢侈品"背后,隐藏着一条涉嫌虚假宣传、玩文字游戏、利用失效链接逃避责 任的灰色产业链。所谓"福利",实为一些商家精心设计的骗局。 商家售卖超低价"奢侈品",其目的在于引流、冲销量、刷好评、提高店铺权重、骗取消费者信息 等,而他们的营销套路也涉嫌虚假标注、虚假宣传、以次充好、以假充真、伪造检测证书、泄露个人信 息等违法行为,践踏了法律底线和诚信底线,侵犯了消费者的知情权、选择权、公平交易权等权益。 对此,电商平台应承担主体责任,对售卖相关商品的商家经营资质进行严格审核,通过"AI监测 +人工筛查"的方式对商家的营销行为进行监督,针对存有销售伪劣产品、伪造检测证书、虚假宣传等 问题的商家,采取限期下架商品、取消推荐、封限账号等措施,并报告监管部门。同时,电商平台应针 对商家的违法问题和消费者的投诉信息建立历史记录,使其在较长期限内伴随商家,即便商家注销店铺 或重开店铺、转让店铺也保留历史记录。 此 ...
苏州市监部门出手规范丝绸市场秩序
Su Zhou Ri Bao· 2025-07-31 03:02
Group 1 - The core viewpoint of the articles highlights the active measures taken by the Suzhou market supervision authority to ensure the quality and authenticity of silk products during the peak summer tourism season [1][2] - A special inspection was conducted around key tourist attractions such as the Humble Administrator's Garden, Pingjiang Road, and Guanqian Street, focusing on silk merchants and various silk products [1] - The inspection revealed that out of 36 silk product vendors checked, 10 were found to have issues such as lacking proper labeling and being unregistered, all of which were ordered to rectify their practices [1] Group 2 - The authority is implementing a long-term regulatory mechanism by issuing notices and reminders to merchants, encouraging self-inspection, and increasing the frequency and scope of product sampling [1] - A public awareness initiative was launched, involving over 40 merchants, to enhance their understanding of silk quality standards [1] - Consumers are advised to retain purchase receipts and report any quality issues or suspected counterfeit products through designated hotlines to protect their rights [2]
国家育儿补贴方案公布;今日1只新股申购……盘前重要消息一览
证券时报· 2025-07-29 00:22
Group 1 - The national childcare subsidy plan has been announced, providing 3,600 yuan per child per year for children under three years old starting from January 1, 2025 [2][6] - The subsidy will be calculated based on the number of months eligible for those born before January 1, 2025, and under three years old [6] Group 2 - The China-US economic talks commenced in Stockholm, with a focus on enhancing cooperation and reducing misunderstandings [7] - The Chinese government emphasizes the importance of dialogue and mutual respect in addressing economic issues [7] Group 3 - The Hong Kong securities market will lower the minimum price fluctuation level, effective August 4, which is expected to reduce trading costs and improve efficiency [4][9] - The market regulatory development meeting highlighted the need for high-quality market regulation and the promotion of a strong domestic market [8][10] Group 4 - Companies such as Aiwai Electronics plan to issue convertible bonds worth up to 1.901 billion yuan for AI-related projects [14] - Huicheng Environmental Protection reported a significant decline in net profit for the first half of the year, down 85.63% to 5.0204 million yuan [18] - Wuxi New Materials noted that its stock price has significantly deviated from its current fundamentals [13] Group 5 - The real estate market shows signs of stability, with core city transactions increasing and expectations for policy responses to support the sector [34] - The chemical industry is undergoing a supply-side reform driven by government policies aimed at reducing excess capacity [35]
X @外汇交易员
外汇交易员· 2025-07-28 10:19
Market Regulation & Competition - The State Administration for Market Regulation aims to strengthen the domestic market by improving market regulation systems [1] - The focus is on eliminating local protectionism and market segmentation [1] - The administration intends to address unfair competition, specifically targeting the practice of selling substandard products at low prices [1] Product & Equipment Safety - The plan is to enhance the safety supervision capabilities for food, drugs, industrial products, and special equipment [1] - The goal is to strengthen the entire food safety chain, improve drug safety supervision, and raise the quality and safety standards of industrial products [1] - The administration seeks to improve the quality and effectiveness of special equipment safety supervision [1]
巩固回稳向好态势!刚刚,证监会最新发声!
券商中国· 2025-07-25 08:34
Core Viewpoint - The China Securities Regulatory Commission (CSRC) emphasizes the importance of strengthening party building and regulatory measures to ensure the stability and high-quality development of the capital market amidst complex risks and challenges [1][2][3]. Group 1: Current Situation and Achievements - The CSRC has effectively implemented the decisions of the Central Committee and the State Council, focusing on risk prevention, strict regulation, and promoting high-quality development [2]. - Significant reforms have been achieved, including the implementation of the new "National Nine Articles" and the "1+N" policy documents for the capital market, which have contributed to market stability [2]. - The capital market has shown resilience against unexpected external shocks, with improved expectations and a stabilizing trend [2][3]. Group 2: Future Directions - The CSRC plans to maintain a stable and healthy capital market by focusing on four key areas: ensuring market stability, enhancing regulatory effectiveness, deepening reforms, and managing risks in key sectors [3]. - Specific measures include improving market monitoring, promoting the implementation of reforms in the Sci-Tech Innovation Board, and enhancing the governance of listed companies [3]. - The CSRC aims to foster long-term capital inflows and improve the regulatory framework to prevent illegal activities in the capital market [3]. Group 3: Party Building and Governance - The meeting highlighted the need for high-quality party building to lead high-quality development, emphasizing political construction and the rectification of issues within the CSRC [4][5]. - Continuous efforts will be made to improve work style, combat corruption, and strengthen the supervision of public power [5]. - The CSRC is committed to enhancing the capabilities of its leadership and workforce to ensure effective regulatory practices [5].
解读!约谈后即时零售行业格局如何演变?
2025-07-22 14:36
Summary of Instant Retail Industry Conference Call Industry Overview - The instant retail industry is experiencing a shift in competitive dynamics, with the market leader changing from JD.com to Ele.me between May and July 2025 [1] - Regulatory measures are being implemented to stabilize the industry and promote fair competition, aiming to protect merchant profits and prevent excessive price wars [1][5] Key Points and Arguments - **Market Competition Shift**: The competitive landscape has evolved, with Ele.me now taking the lead over JD.com and Meituan, reflecting rapid market changes [3] - **Anti-Competition Policies**: New regulations are aimed at curbing low-price subsidies to maintain market order and ensure reasonable profits for merchants [1][4] - **External Effects of Instant Retail**: The growth of instant retail has stimulated consumer demand and increased employment for delivery riders, with daily orders rising from 100 million to over 200 million in two months [6] - **Investment in Business Environment**: Meituan has invested over 400 million yuan to open satellite stores, while Taobao Flash and JD.com are enhancing incentives for merchants and riders [7][8] - **Demand and Competition Outlook**: Despite a reduction in subsidy activities, strong demand is expected from July to September 2025, with competition tools becoming more diversified and refined [9] - **Order Structure Adjustment**: The industry is shifting from broad-based products to more elastic items and adjusting category structures, which will help platforms stabilize their businesses long-term [10] Additional Important Insights - **Impact of Subsidy Wars**: The recent subsidy wars have led to a significant increase in demand but have also pressured traditional dining establishments, as online orders surpass dine-in options [4][9] - **Challenges for New Entrants**: New high-growth platforms face challenges in supply-side capabilities and fulfillment to maintain their market positions [11] - **Future Market Predictions**: Various scenarios have been tested to predict future market dynamics and platform profitability, with further discussions encouraged with the investment team [12]