价格欺诈
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曾因10元打包袋上热搜的饭店仍在“宰客”?顾客:点螃蟹时称58元/斤,结账变58元/只,食材疑变质;有关部门:正在调查
Mei Ri Jing Ji Xin Wen· 2026-01-05 08:15
每经编辑|许绍航 潘海福 近日,有网友近日在腾讯热问发帖,称他们在2025年十一黄金周期间到老蓬莱酒楼吃饭,遇到食材疑似变质、价格前后不一、饮料过期等问题,向主管部 门投诉未得到有效反馈。 值得注意的是,这家饭店曾在2024年因打包塑料袋10元一个等问题上过热搜,并被市场监管局立案调查。 目前。扬子晚报记者已尝试联系该酒楼,但店家并未给出实质性回应。蓬莱旅游度假区管理委员会1月4日表示,已经了解到这一事件,当地市场监管部门 正在调查取证,如经调查属实,将依法依规严肃进行处理。 58一斤螃蟹结账变58元一只 饮料过期半年老板不认账 据扬子晚报,近日有消费者向记者反映,老蓬莱酒楼存在纸质菜单与墙贴菜单价格不符的情况。以菜品"鱼锅饼子"为例,商家介绍时标价为88元一斤,最 终结账时却按128元一份收费,且全程未当面为食材过秤。 除此之外,商家宣传这道菜用的是鲳鱼、多宝鱼等品类的 "杂鱼",但菜品上桌后,消费者发现主料实为市场价仅10元3斤的冷冻鲅鱼。"我们当场提出了 质疑,商家随后也承认了食材用的是鲅鱼。" 消费者还补充,所点 "生蚝海鲜大咖" 中的虾肉质发面,新鲜度明显不达标。 另外,点螃蟹的时候,店家报价为58 ...
汕尾市市场监督管理局关于规范元旦假期旅游市场价格行为的提醒告诫书
Xin Lang Cai Jing· 2025-12-29 11:02
转自:汕尾发布 通知 五、住宿、餐饮、娱乐等行业经营者应严格履行价格承诺,不得在电商平台订单生效后单方面毁约或擅 自提价。餐饮经营者不得收取未予标明的服务费、餐具费等费用。对时令生鲜商品须"一货一签、价签 对应",禁止使用"时价""面议"等模糊表述或不规范价格区间进行标示。 各相关经营者应立即开展自查自纠,切实规范自身价格行为。全市各级市场监管部门将持续加大巡查检 查力度,依法严肃查处不明码标价、价格欺诈等价格违法行为。对经提醒告诫仍不整改、性质恶劣的典 型案件,将予以公开曝光并依法从重处罚。 欢迎广大消费者和社会各界加强监督,如发现价格违法行为,请妥善保存相关证据,及时拨打 12315/12345政务服务便民热线进行投诉举报。 汕尾市市场监督管理局 2025年12月29日 来源|汕尾市场监管 元旦假期将至,为进一步规范全市旅游市场价格秩序,维护消费者合法权益,现对全市旅游、住宿、餐 饮、交通、景区等相关经营者及行业协会提醒告诫如下: 一、严格遵守《中华人民共和国价格法》《明码标价和禁止价格欺诈规定》等法律法规,遵循公平、合 法、诚实信用原则,加强价格自律,自觉维护节日期间市场价格秩序。 二、严格执行明码标价 ...
七百元的松叶蟹被换成六十多元的面包蟹
Xin Lang Cai Jing· 2025-12-28 19:26
(来源:法治日报) 除了套餐内容"变脸",虚假标价制造优惠假象也成为团购乱象的"重灾区"。 前不久,北京消费者马女 士在某平台购买煎饼单人餐团购券,平台显示原价15元,打六折后9元。马女士到店后,发现该煎饼价 目表原价仅8元,"本以为捡了便宜,没想到竟是商家的套路"。 陈音江解释,"原价"一般是指经营者在 本次促销活动前七日内在本交易场所成交,有交易票据的最低交易价格;如果前七日内没有交易,以本 次促销活动前最后一次交易价格作为原价。商家不可以随意标注原价,如虚标商品原价后再以"折扣"形 式销售,属于通过虚假价格手段虚构事实、隐瞒真实情况,欺骗、诱导消费者进行交易的行为,已构成 价格欺诈,违反消费者权益保护法相关规定。消费者可以依据消费者权益保护法,主张商家行为构成欺 诈,要求价款三倍的赔偿,赔偿金额不足500元的,按500元计算。 值得注意的是,标注"随时退、过期 自动退"的团购券,在实际退款中却往往遇到退款失败的情况。 湖南消费者黄女士此前购买了某景区一 张"随时可退"的门票,后因计划有变,申请退款却遭商家拒绝。次日,她发现券码被标注"已使用"。此 后她多次联系商家无果,与平台争执一周后才成功退款。 记者 ...
河北省定州市市场监管局发布关于规范2026年元旦春节期间市场价格行为的提醒告诫函
Xin Lang Cai Jing· 2025-12-26 06:42
中国质量新闻网讯 2026年元旦、春节将至,为切实规范节日期间市场价格秩序,优化消费环境,保障 消费者合法权益,河北省定州市市场监管局依据《价格法》《明码标价和禁止价格欺诈规定》等法律法 规,现就有关价格行为提醒告诫如下: 严格遵守价格法规,强化主体责任 各经营主体及相关单位需自觉履行社会责任,遵循公平、合法、诚实守信的定价原则,依法合规开展经 营活动。行业协会不得组织经营者串通涨价、操纵市场价格,应积极引导行业经营者诚信经营,共同维 护市场价格秩序。 (三)交通出行领域。客运、出租车等经营者需公示票价,落实节假日收费优惠政策,不得价外收费。 停车场需标明收费标准、计费方式及投诉电话,严禁超标准收费。 (四)餐饮消费领域。年夜饭套餐及单点菜品、酒水、饮料等需全面明码标价,清晰标注品名、规格、 份量、价格、计价单位。线上线下预订渠道需同步公示完整价格信息,促销活动需明确标注起止时间, 杜绝误导性标识。不得在标价之外收取任何未予标明的费用。尊重消费者自主选择权,不得强制消费者 接受服务。严禁同一经营场所出现"两套菜单",确保预订价格与实际结算价格一致。严禁虚构原价、虚 假优惠打折、低标高结等价格欺诈行为。 (一) ...
辽宁省市场监督管理局发布致全省旅游消费市场经营者规范价格行为的一封信
Zhong Guo Zhi Liang Xin Wen Wang· 2025-11-24 08:08
Core Viewpoint - The Liaoning Provincial Market Supervision Administration has issued a reminder to regulate pricing behavior in the tourism sector, ensuring consumer rights are protected and market order is maintained during the upcoming National Day and Mid-Autumn Festival [1][2][3] Group 1: Pricing Self-Regulation - Operators are urged to strengthen price self-discipline, comply with laws, and avoid infringing on consumer and other operators' rights [1][2] - Strict adherence to pricing laws and regulations, including the Price Law and regulations against price fraud, is emphasized [1][2] Group 2: Pricing Transparency - Operators must clearly display prices for goods and services, including item names, prices, and pricing units, ensuring accuracy and visibility [1][2] - Any price changes must be promptly reflected in the displayed prices to avoid misleading consumers [1][2] Group 3: Compliance with Government Pricing - Operators in sectors with government pricing, such as scenic spots and taxis, must adhere to established pricing standards and cannot charge beyond these limits [2] - Businesses in the hospitality and retail sectors are encouraged to act responsibly and provide reasonably priced goods and services [2] Group 4: Promotional Practices - When offering gifts, operators must clearly indicate the name and quantity of the gifts, as well as their current selling price [2] - For services provided on a consumption-first basis, a detailed bill must be presented before payment [2] Group 5: Prohibition of Price Fraud - Operators are prohibited from using deceptive pricing practices, such as falsely claiming government pricing or misleading consumers with false discounts [2] - Specific fraudulent practices, including refusal to honor price commitments and misleading advertising, are outlined as unacceptable [2] Group 6: Monitoring and Enforcement - Operators are expected to conduct self-inspections to align with the guidelines provided [3] - The market supervision department will closely monitor compliance and take legal action against persistent violators, with severe cases being publicly exposed [3]
淘宝同一商品,7个价格!价保失灵,承诺变“空头支票”?
Sou Hu Cai Jing· 2025-11-16 01:30
Core Insights - The article highlights the confusion and dissatisfaction among consumers regarding pricing strategies during the Double Eleven shopping festival, particularly on the Taobao platform [2][10][14] - It discusses the failure of the 30-day price protection service, which has become ineffective and is perceived as a "blank check" by consumers [10][11] Pricing Confusion - Consumers experienced significant price fluctuations, with one product showing a price difference of up to 87 yuan within a few hours [5][7] - The article notes that the same product could have different prices based on the account or device used, with discrepancies reaching 28 yuan [6][9] Price Protection Issues - The 30-day price protection service has been criticized for not being honored, as many consumers were denied claims due to the use of coupons or discounts [3][10][11] - Customer service responses indicated that price drops resulting from promotional activities do not qualify for price protection, leading to consumer frustration [11][13] Consumer Sentiment - Many consumers feel misled by the pricing tactics, with complaints about "price fraud" where prices are artificially inflated before discounts are applied [10][14] - The article mentions a significant number of complaints related to price protection, indicating widespread dissatisfaction with the current pricing practices on e-commerce platforms [10][14]
“‘双11’没便宜”上热搜 别让价格欺诈寒了消费者的心
Xin Hua Wang· 2025-11-12 05:10
Core Viewpoint - The "Double Eleven" shopping festival has been marred by price fraud, with platforms and merchants employing various tactics to manipulate prices, leading to consumer dissatisfaction [1][2]. Group 1: Price Manipulation Tactics - Some platforms have engaged in "price fraud" by adjusting rules, resulting in practices like "price hikes followed by discounts" and other deceptive strategies [1]. - Consumers have reported issues such as sudden price increases on unpaid items and default settings that do not apply the best discounts, leading to confusion and frustration [1]. Group 2: Impact on Competition - The competition logic has become distorted, with sales rankings influencing resource allocation and flow support becoming essential for survival, turning the shopping festival into a "traffic battlefield" [2]. - This environment encourages some merchants to resort to price fraud as a means to balance costs and profits, risking their brand reputation and putting honest merchants at a disadvantage [2]. Group 3: Regulatory Response - Regulatory bodies have begun to take notice, issuing consumer advisories to promote rational and informed shopping practices ahead of the festival [2]. - However, mere advisories are insufficient; there is a need for comprehensive regulatory measures to address price fraud effectively [2]. Group 4: Recommendations for Improvement - Platforms are urged to create clearer and more reasonable discount rules, while merchants should focus on improving product quality and after-sales service rather than short-term traffic gains [2]. - A shift away from short-sighted profit strategies towards genuine consumer benefits is necessary for the long-term success of the "Double Eleven" festival [2].
别让价格欺诈寒了消费者的心
Xin Hua Wang· 2025-11-12 02:23
Group 1 - The core issue of price fraud during the "Double Eleven" shopping festival has emerged, with platforms and merchants employing tactics such as "price hikes followed by discounts" and new deceptive practices [1][2] - Consumers have reported various forms of price manipulation, including sudden cessation of subsidies, unselected consumption coupons, and higher prices for pre-sale items compared to current stock [1][2] - The competitive logic in the industry has become distorted, leading to price fraud as a means for some merchants to balance costs and profits, which could harm brand reputation and competitiveness in the long run [2] Group 2 - Regulatory bodies have begun to take notice of the issues surrounding "Double Eleven," issuing consumer alerts to promote rational and informed shopping practices [2] - To effectively address price fraud, a comprehensive approach is needed, including stronger regulatory oversight and a shift in focus for platforms and merchants towards transparent pricing and improved product quality [2] - The industry must abandon short-sighted strategies focused on traffic acquisition and return to a consumer-friendly approach that emphasizes value and service [2]
价格迷局不破,“双11”终将失去人心
Xin Lang Cai Jing· 2025-11-12 02:22
Core Insights - The "Double 11" shopping festival, originally intended to benefit consumers, has become a complex pricing maze, leading to widespread consumer dissatisfaction [1][2][3] Group 1: Pricing Issues - Consumers are experiencing a phenomenon of "price manipulation," where prices are raised before discounts are applied, creating a false sense of savings [1] - The issue of "big data price discrimination" allows for dynamic pricing strategies that result in different prices for different consumers, undermining fair competition [1] - The revised Anti-Unfair Competition Law prohibits practices like "big data price discrimination," but enforcement challenges remain due to technical barriers [1] Group 2: Regulatory and Platform Responsibilities - Regulatory bodies need to enhance enforcement and technical capabilities to ensure price fairness and transparency in the market [2] - Shopping platforms must take responsibility by clarifying marketing terms, standardizing price displays, and establishing a blacklist for dishonest merchants [2] - Consumers should be vigilant against deceptive pricing tactics and retain evidence of transactions to protect their rights [2] Group 3: Consumer Sentiment and Market Impact - The complexity of discount rules and misleading pricing strategies are leading to a decline in consumer trust and participation in the "Double 11" event [2] - The core appeal of "Double 11" lies in providing genuine discounts; without this, the event risks losing its relevance [2][3] - A transparent and predictable shopping environment is essential for restoring consumer confidence and ensuring the healthy development of the e-commerce ecosystem [3]
“算法杀熟”等成为“双11”套路 专家建议:建立“黑名单”制度
Zhong Guo Xin Wen Wang· 2025-11-10 02:47
Core Viewpoint - The "Double 11" shopping festival has transformed into a complex pricing environment, leading to consumer distrust and complaints about price manipulation and opaque discount mechanisms [1][2][4]. Pricing Mechanisms - The use of layered discount mechanisms, such as deposit inflation, store discounts, platform coupons, and membership discounts, complicates price comparisons for consumers, making it difficult to determine the actual price [2][5]. - Sudden changes in pricing, such as the abrupt cessation of subsidies, have resulted in price increases, which can be seen as a form of price fraud [2][4]. Consumer Rights - The ongoing pricing issues infringe upon consumers' rights to know and engage in fair trading, as they are often left with non-optimal prices due to the lack of transparency [2][3]. - The phenomenon of "algorithmic price discrimination," where different prices are offered to new and existing users based on their browsing and purchasing history, has been widely reported and is difficult for consumers to detect [3][5]. Regulatory Environment - The newly revised Anti-Unfair Competition Law, effective from October 15, aims to address pricing irregularities by explicitly prohibiting practices like false evaluations and algorithmic price discrimination [4][6]. - However, challenges remain in enforcing these laws due to technical barriers in evidence collection and the ambiguity of new pricing behaviors [5][6]. Recommendations for Improvement - Experts suggest establishing a "blacklist" system to penalize businesses that repeatedly engage in price fraud, thereby enhancing market integrity [6]. - There is a call for increased consumer education on common pricing traps and the simplification of the complaint process to empower consumers in protecting their rights [6].