体验价值

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放弃电商,他们重新做回实体店:流量可能今天好,明天瞬间就没了
Sou Hu Cai Jing· 2025-05-30 00:50
Core Viewpoint - The e-commerce landscape is shifting as many merchants are closing their online stores and opting for physical retail locations, indicating a potential resurgence of the offline retail sector [1][2][3]. E-commerce Sales Trends - During the 2024 618 shopping festival, total online sales reached 742.8 billion yuan, marking a 7% decline compared to the previous year, which is the first drop in sales performance in a decade [2]. Shift to Offline Retail - Various brands, including popular influencers and small businesses, are increasingly investing in offline stores. For instance, Three Squirrels, facing declining sales, reported a 90.83% year-on-year increase in revenue to 3.646 billion yuan by Q3 2024 after expanding into a multi-channel strategy [4]. Consumer Behavior Changes - Many small business owners are finding success in offline retail, with some reporting improved work-life balance and increased sales after transitioning from online to physical stores [9]. Market Competition Dynamics - The competition in the e-commerce space has intensified, leading to a decline in consumer purchasing motivation due to market saturation with similar products. This has prompted brands to explore offline channels to attract consumers [11][13]. Cost and Profitability Challenges - The cost of attracting online customers has risen significantly, with some merchants noting that it now costs over 100 yuan to acquire a customer, making profitability challenging [13]. Trust and Experience in Retail - The decline in online trust and the rising importance of customer experience are driving consumers back to physical stores, where they can engage directly with products and services [17][18]. New Retail Models - The integration of online and offline sales channels is emerging as a new retail model, allowing for better inventory management and enhanced customer trust through direct interaction with products [23]. Economic Recovery and Consumer Engagement - The recovery of the physical economy relies on managing rental costs and fostering a "trust economy" that emphasizes customer experience and engagement [27].
2025世界品牌莫干山大会:茅台以功能、体验、情绪三重价值 回应消费者对品牌的新期待
Sou Hu Cai Jing· 2025-05-10 16:51
Group 1 - The 2025 World Brand Moganshan Conference opened on May 10, 2025, in Deqing, Zhejiang, focusing on the theme "Brand Makes the World Better," gathering global brand wisdom and innovation to share experiences in driving economic development and leading global trends [1][8] - Wang Li, Deputy Secretary of the Party Committee and General Manager of Moutai Group, emphasized the importance of adapting to the changing consumer behavior in the current era of consumption 3.0, highlighting the need for companies to focus on consumer-centric strategies and long-term brand building [3][5] - The conference featured discussions on how brands can create multi-dimensional value for consumers, with Moutai sharing insights on functional, experiential, and emotional values [3][7] Group 2 - Moutai's commitment to "high quality" and "functional value" involves establishing advanced quality standards and strict process controls across the entire supply chain, ensuring stable and controllable quality [5][6] - The company aims to enhance "experiential value" by providing strong sensory experiences, deep cultural connections, and emotional resonance with consumers, adapting to new consumption trends [6][7] - Moutai's approach to "emotional value" focuses on long-termism and the principles of "truth, goodness, and beauty," promoting social development and cultural heritage while driving innovation and sustainable practices [7][9] Group 3 - The World Brand Moganshan Conference, held annually on May 10 since 2023, serves as a global platform for enterprises, governments, research institutions, and media to engage in brand-related activities, fostering information exchange and project cooperation [8][9] - The conference includes various activities such as the opening ceremony, forums, and exhibitions, aimed at promoting Chinese brands on the global stage through an open, cooperative, and win-win approach [9]
茅台总经理王莉:以功能、体验、情绪三重价值回应消费者对品牌的新期待
Xin Hua Cai Jing· 2025-05-10 13:33
Core Viewpoint - The conference emphasizes the importance of brand building in response to changing consumer demands, advocating for a consumer-centric approach and long-term value creation [1][3]. Group 1: Consumer-Centric Approach - Companies must focus on creating multi-dimensional value for consumers, including functional, experiential, and emotional value [3]. - High-quality standards and strict process control are essential for ensuring functional value, utilizing a full supply chain management approach [3]. - A scientific quality expression system with quantifiable quality indicators should be established to enhance product quality [3]. Group 2: Enhancing Experiential Value - Strong consumer perception of products leads to higher experiential value, necessitating a multi-layered experience that includes sensory, cultural, and value resonance [3][4]. - Companies should use products as a medium to provide rich sensory experiences and deep cultural connections [3]. Group 3: Emotional Value and Social Responsibility - Companies should focus on genuine consumer needs, continuous product innovation, and building trust through authenticity [4]. - Emphasizing positive values and cultural heritage can drive innovation and development in related industries [4]. - A dual supply of material and spiritual products is necessary to meet consumer aspirations for a better life, aligning with ESG development strategies [4].