精装交付的涉事小区方直·谷仓府，除业主自行更换外均安装美的品牌燃气热水器。 用户反映，热水器报编码"E6"故障后，售后人员上门检修称"电磁阀故障"。 涉及单位 马峦街道办事处、坪山区市监局、广东美的厨卫电器制造有限公司、广东方直集团有限公司 日前，有居民向南都马上办工作室报料称，由美的厨卫电器生产制造的一批某型号燃气热水器自去年以 来出现了多起燃气泄漏的情况。据了解，居民所反映的热水器燃气泄漏事件事发于深圳市坪山区的谷仓 府小区内。辖区燃气公司、市场监管等部门介入核查后发现，属于热水器本体漏气，且热水器已经处在 使用环节，无法进行抽检，建议居民联系售后处理。截至发稿前，生产厂家美的厨卫电器暂未对此事作 出回应。 ●居民反映 热水器报故障指示后突然自动"放气" 朱先生告诉南都N视频记者，其使用的是由广东美的厨卫电器制造有限公司生产的JSQ30-16HC3型号燃 气热水器，由房屋精装交付时开发商提前统一安装。其17日晚间拨打了美的客服热线，提出了热水器换 新的诉求，但网点工作人员次日早上向他表示"你都同意换零件了，怎么要求换新?"并透露，"给你换， 其他小区业主也要换，我们吃不消"。 从朱先生提供的燃气公司现场处 ...

近日，家住山东德州的张先生称，其遭遇了格力空调售后服务的"踢皮球"。2017年，他趁着格力"红四 月"促销活动购买了三台格力空调，当时商家赠送了三张四年延保卡，每张延保卡价值980元，每台空调 可"质保十年"。然而，当今年7月空调出现出风小、制冷差的问题时，格力的售后回应却让张先生既困 惑又愤怒。 7月27日，张先生拨打格力官方客服热线400-836-5315报修。客服人员查询后告知，空调整机六年质保 期已过。张先生当即说明当初购买时获赠了延保卡，应享受十年保修。客服仅表示"会和上门师傅沟 通"，并未在系统内核实或认可延保信息。 当日下午，维修师傅上门检查后判定"空调没故障"，仅建议清洗，并收取了50元上门费。张先生拿出保 存完好的三张红色延保卡，师傅却表示："我们只看后台系统数据，延保卡的事你得自己找厂家。"无奈 之下，张先生只得先支付了费用。 凭证有效，系统却"查无此保"？ 记者见到了张先生提供的延保卡实物，卡片背面清晰注明："此卡价值980元，在整机六年保修基础上延 长保修期四年。"三张卡累计为这三台空调提供了价值近三千元的额外保障。 张先生对此十分不解："厂家自己搞的活动，自己却没有记录？如果我不小心 ...

Core Viewpoint - The recent "3C ban" on power banks has raised consumer concerns about product safety and compliance, leading to increased scrutiny of brands like Romoss, which has faced backlash over customer service responses and product recalls [1][4][21]. Group 1: Consumer Reactions - Consumers are urgently checking their power banks for compliance with the new regulations and some are seeking refunds due to safety concerns [1][4]. - A specific incident involving Romoss customer service escalated when a consumer was met with dismissive responses while trying to return a non-compliant product, highlighting poor customer service [4][9][12]. - The public reaction is divided, with some supporting consumer rights and others defending the customer service representative's stance [14][16][19]. Group 2: Product Quality Issues - Romoss has a history of product quality issues, having previously recalled over 3,000 power banks in 2019 due to safety risks related to battery assembly [21]. - The current recall involves approximately 491,745 units produced between June 5, 2023, and July 31, 2024, due to potential overheating and fire risks [23][24]. - The lack of 3C certification for many older Romoss products has severely limited their usability, creating a dilemma for both consumers and the brand [24]. Group 3: Recall and Response Challenges - Romoss has proposed a recall plan that includes offering replacements or refunds, but requires consumers to handle shipping, which has been criticized as inadequate [24][25]. - Major courier companies have refused to accept recalled products due to safety concerns, complicating the recall process [25]. - The brand's suggested method for disposing of non-compliant power banks has been met with skepticism and criticism, contrasting with more consumer-friendly approaches taken by competitors [25][26]. Group 4: Market Implications - The controversy has led to a surge in second-hand power bank sales on platforms like Xianyu, with many products being marketed as "airport goods," raising concerns about their authenticity and safety [26][27]. - The presence of counterfeit and substandard products in the market poses significant risks to consumer safety, exacerbating the fallout from the Romoss situation [27][28]. - The overall industry reputation may suffer if brands do not prioritize product safety and customer service, potentially harming consumer trust [28].

题图｜AI生成 又是一年618，大家的购物欲望似乎没那么"疯狂"。在网购便利的日常，想买什么就随手买了。尤其 是，有了"七天无理由"后，消费者们都被"惯坏"了。 当下，"早买早享受"的即时满足文化，让年轻人们对售后保障愈发看重。 毕竟，冲动消费后的"兜 底"才是猛猛下单的底气。 不光是日用品、衣物这些到货即能看到"对不对版"的小件随手边逛边买，需要使用一段时间才能有感 知的小家电，也得拥有"长期可退"的掌控感。不过，多数家电产品都只支持"1年保修，2年质保"，国 家"三包"也只有7-15年退换期。 当人们大谈消费升级时，却常常忽略了家电消费中的服务升级。 这种情况，或许是时候改变了。 "七天无理由"已满足不了当下年轻人，小家电的"赏味期限"也该拉 长一些了。 小家电，售后难 今年的618消费季，格外热闹。国补政策利好下，家电产品由8类扩容至12类，将电饭煲、微波炉、 净水器、洗碗机等4类产品纳入补贴范围，单件最高可享受销售价格20％的补贴，补贴政策持续加 码。 当价格不是问题的时候，消费者的"纠结"就从PK质量、性能这种纯"工具价值"，到对比和索要购物 所带来的软性"情绪价值"。 当"七天无理由"成为习惯，当 ...