Core Viewpoint - The draft "Basic Requirements for the Management of Delivery Platform Services" aims to regulate service management, enhance service quality, reduce merchant operational burdens, and guide orderly competition among delivery platforms [1] Group 1: Food Safety - The draft addresses issues like "ghost deliveries" and "order overload" by proposing systematic requirements for merchant entry and information verification to ensure food safety [2] - "Ghost deliveries" refer to merchants operating without valid licenses or permits, posing food safety risks; the draft mandates merchants to provide authentic documentation and undergo dynamic audits by platforms [2] - The "order overload" phenomenon, where merchants are overwhelmed during peak order times, is addressed by introducing a "order acceptance control prompt" mechanism to mitigate risks [2] Group 2: Pricing and Promotion Regulation - The draft focuses on regulating pricing and promotional behaviors of platforms and merchants to curb "bundled" competition and excessive price wars [3] - Platforms charging base fees must disclose applicable conditions, fee standards, and amounts; promotional costs should be borne by the platform, not passed onto merchants or delivery personnel [3] - Promotional activities must adhere to reasonable limits, ensuring that actual transaction prices do not drop to zero or negative, which would disrupt market order [3] - Transparency in platform fees is expected to improve, allowing clearer distribution of interests among consumers, merchants, delivery personnel, and platforms [3] Group 3: Delivery Personnel Rights - The draft emphasizes the protection of delivery personnel's rights regarding remuneration, working hours, and social security [4] - It proposes a remuneration distribution mechanism that aligns with the workload and intensity of delivery tasks [4] - Platforms should limit delivery personnel's working hours to prevent health and safety risks, with fatigue alerts for those working over four consecutive hours [4] - Reasonable caps on simultaneous and daily order volumes are recommended to manage delivery personnel's workload effectively [4]

Core Insights - The long-term competition among platforms is expected to enhance social welfare, despite short-term disruptions to some businesses [1] - The "delivery battle" has increased rider incomes and created more job opportunities, with a reported 30% rise in rider dispatch volume [1] - Instant retail is emerging as the next strategic focus for e-commerce platforms, with subsidies playing a crucial role in user habit formation and data accumulation [2] Group 1: Impact on Employment and Business Dynamics - The increase in demand for delivery services has led to a significant rise in hiring for various roles, including short-term positions in tea, fresh goods, and chain restaurants [1] - The essence of food delivery is to reduce traditional restaurant rental costs, allowing businesses to sell more without incurring additional rent [3] - The profitability of businesses in the food delivery sector largely depends on the proportion of rental costs in their total expenses, particularly in major urban areas where rent can account for 30% to 40% of total costs [3] Group 2: Market Competition and Challenges - Healthy market competition can drive efficiency and expand social welfare, as seen in the consumption upgrade and job creation resulting from the "delivery battle" [4] - However, there are concerns about irrational competition leading to resource misallocation and inflated user loyalty [4] - The "subsidy battle" is reshaping the current pricing structure, favoring businesses that can absorb restructuring costs, while higher-cost specialty shops may face challenges [5][6]

淘宝闪购上线以来，带动服务消费火热。多平台参与下，外卖行业形成良性竞争、理性竞争局面，极大 推动市场活力，更有力促进骑手增收与数量增长。 肖水贤介绍，平台数据显示，淘宝闪购8月日均活跃骑士已经超过200万，对比去年同期，创造了超过百 万个新的就业。同时，骑士收入也大幅增长，7月收入超过1万元的骑士数量达到去年的2.8倍。 百万城市骑士，也不断涌现出各种标杆典型：从全国劳模到技能冠军，从外卖诗人到公益"侠客"，他们 中有跳下10米高桥救人的高州骑士吕炜权，有跑单期间随身携带AED、及时救人的武汉骑士张宝剑， 还有无声听障骑士"单王"刘一飞等等。 9月11日，全国总工会平台算法和劳动规则协商工作现场交流会在上海召开。今年以来，全国工会以开 展2025年集体协商"集中要约行动"为抓手，重点推动平台企业开展算法协商，取得积极进展，目前已有 15家头部平台企业纳入工作范围，协商成果预计将覆盖新就业形态劳动者逾2000万人。 当天，全总调研组走访调研饿了么总部，深入了解新就业形态劳动者权益保障、平台算法应用和劳动规 则向善透明举措、平台骑士就业及发展等情况。 饿了么党委书记、工会主席肖水贤介绍，在各级工会指导下，饿了么平 ...

Core Viewpoint - The National Market Regulatory Administration has addressed the recent subsidy disputes among food delivery platforms, emphasizing the need for compliance with laws and regulations to prevent unfair competition and promote orderly industry development [2][3] Group 1: Regulatory Actions - The regulatory body has conducted discussions with major food delivery platforms, which have collectively committed to adhering to legal standards and avoiding malicious subsidies [2] - The administration will closely monitor competition in the food delivery sector, requiring platforms to enhance service quality and maintain food safety standards [2][5] - Platforms are urged to control subsidies reasonably to avoid disrupting the normal pricing system and to support merchants while ensuring rider rights [2][5] Group 2: Industry Competition Dynamics - There are mixed opinions regarding the subsidy wars; some view it as normal competition, while others see it as disruptive and indicative of unfair practices [2][3] - The ongoing subsidy wars have led to significant revenue increases for platforms, but profits have plummeted, attributed mainly to substantial subsidy expenditures [4] - The characteristics of malicious competition include overall price competition initiated by a few companies, leading to long-term low or negative profit margins across the industry [3][4] Group 3: Legal Framework - The Anti-Unfair Competition Law prohibits platform operators from forcing merchants to sell below cost, which disrupts market order [5] - Recent policy documents emphasize preventing operators from engaging in malicious competition through below-cost pricing [5] - The regulatory framework aims to delineate clear boundaries for price-related malicious competition, including in the subsidy domain [5] Group 4: Broader Implications - The Minister of Industry and Information Technology highlighted the potential for irrational competition to destroy businesses and industries rapidly, a sentiment applicable across all sectors [6]

Core Viewpoint - The National Market Regulation Administration has addressed the recent subsidy disputes among food delivery platforms, emphasizing the need for compliance with laws and regulations to prevent unfair competition and promote orderly industry development [1][2]. Group 1: Regulatory Actions - The National Market Regulation Administration has conducted discussions with major food delivery platforms, which have collectively committed to adhering to legal standards and avoiding malicious subsidies [1]. - The administration will closely monitor competition in the food delivery sector, requiring platforms to enhance service quality, ensure food safety, and manage subsidies to protect the normal pricing system [1][4]. Group 2: Competition Dynamics - There are mixed opinions regarding the subsidy wars; some view it as normal competition, while others see it as disruptive, leading to below-cost pricing and unfair competition [1][2]. - The ongoing subsidy wars have shown clear signs of malicious competition, characterized by significant price competition initiated by a few companies, which can lead to long-term low or negative profit margins across the industry [3]. Group 3: Legal Framework - The definition of "malicious" competition is crucial, with laws such as the Anti-Unfair Competition Law prohibiting platforms from forcing sellers to price below cost, which disrupts market order [4]. - Recent regulatory documents have established guidelines to prevent below-cost pricing and ensure fair competition, including the prohibition of "below cost + exclusion of competitors" practices [4]. Group 4: Industry Impact - The industrial and information sectors are particularly vulnerable to irrational competition, which can destroy companies and industries rapidly, highlighting the need for regulatory oversight [5].

Group 1 - The core viewpoint emphasizes that irrational competition can destroy a company or an industry overnight, highlighting the urgency for regulatory intervention in the food delivery sector [1][5] - The State Administration for Market Regulation (SAMR) has engaged with major food delivery platforms to address subsidy disputes, urging them to adhere to laws and regulations, eliminate unfair competition, and promote orderly industry development [1][2] - There are mixed opinions regarding the subsidy wars; some view it as normal competition, while others see it as disruptive to market order due to below-cost pricing practices [1][3] Group 2 - The SAMR's requirements for platforms to resist malicious subsidies and regulate competition reflect a formal correction of the unchecked growth model in platform economies [2][4] - Evidence of malicious competition is evident in the food delivery sector, characterized by price wars initiated by a few companies, leading to widespread profit loss and long-term low or negative profit margins across the industry [3][4] - Regulatory frameworks, including the Anti-Unfair Competition Law and recent policy drafts, aim to define and restrict below-cost pricing practices, ensuring that competition is based on service efficiency and innovation rather than financial burn [4]

Core Points - The first national platform algorithm and labor rules agreement in the food delivery industry was established by Ele.me, focusing on the rights and welfare of delivery riders [1][3] - The agreement will benefit over 4 million urban riders, addressing issues such as rest, remuneration rights, and optimizing delivery algorithms [3][7] Group 1: Agreement Details - The agreement includes provisions for labor remuneration, rest and vacation rights, labor protection, and welfare guarantees [7][9] - The platform ensures that the hourly remuneration for delivery riders will not be less than the local minimum wage, taking into account local CPI and average hourly wages [7][9] - The platform will gradually eliminate penalties for exceeding delivery time, promoting positive incentives and enhancing safety and efficiency [7][9] Group 2: Welfare and Insurance - The agreement introduces nationwide coverage for pension and medical insurance subsidies for riders, marking a first in the industry [9] - By the end of 2025, the platform will subsidize at least 50% of insurance costs for stable riders, with full subsidies for team leaders and honor riders [9] - The platform's data indicates that the average weekly order volume for Taobao Flash Delivery reached 80 million in August, with over 200,000 active riders daily, contributing to job creation [9]

Group 1 - The article discusses the impact of extreme weather on delivery workers, particularly during heavy rain and high temperatures, highlighting the challenges faced by delivery personnel [1][3][45] - It emphasizes the moral dilemma consumers face when ordering food during adverse weather conditions, questioning whether they are prioritizing convenience over the safety and dignity of workers [7][26][36] - The discussion reveals a divide in public opinion, with some advocating for consumer rights while others stress the need for solidarity and empathy towards delivery workers [26][27][36] Group 2 - The article notes that the working conditions for delivery workers are often harsh, with many feeling compelled to work in dangerous weather due to financial pressures and platform policies [9][20][52] - It highlights the systemic issues within the gig economy, where platforms impose strict performance metrics that can endanger workers' safety [45][50][55] - The narrative suggests that the exploitation of delivery workers is a reflection of broader economic conditions, where many individuals are forced into precarious work situations [49][54][57]

Core Points - The core initiative involves the rebranding of delivery personnel from "riders" to "city knights," which aims to enhance their professional identity and recognition within society [2][4] - The platforms, Taobao Flash and Ele.me, have introduced a series of welfare and support measures for their delivery personnel, including full subsidies for pension and medical insurance [3][5] - The new uniform for delivery personnel is designed with functional materials and features that prioritize their safety and comfort, reflecting a commitment to their well-being [3][4] Group 1: Welfare and Support Initiatives - Taobao Flash and Ele.me have announced comprehensive upgrades to their welfare system, including subsidies for pension and medical insurance, with coverage reaching up to 100% [3][5] - The "City Knight Orange Plan" will reward acts of kindness among delivery personnel and provide support for their families in times of medical need [3][4] - The introduction of a new uniform includes thoughtful design elements, such as a pocket for storing critical health information, enhancing safety during emergencies [3] Group 2: Professional Identity and Social Impact - The rebranding to "city knights" signifies a cultural shift, emphasizing the importance and respect for delivery personnel as essential contributors to urban life [2][4] - This initiative is expected to foster a greater sense of belonging and professional pride among delivery personnel, enhancing their job satisfaction and identity [2][4] - The move aligns with broader societal trends towards recognizing and respecting new employment forms, potentially attracting more individuals to the industry and optimizing employment structures [4][5] Group 3: Policy Alignment and Future Outlook - The upgrade initiative is closely linked to national policies aimed at improving the rights and protections of flexible and new employment forms, reflecting a commitment to systemic change [5] - Continuous investment and well-designed policies are necessary to address the real needs and challenges faced by delivery personnel, ensuring sustainable support [5] - The proactive approach taken by leading platforms demonstrates a commitment to employee welfare, which is crucial for maintaining competitiveness in the market [5]

Core Viewpoint - The article highlights the transformation of delivery riders into "urban knights," emphasizing the recognition and support for their roles through new uniforms and benefits, reflecting a broader industry upgrade and societal acknowledgment of their contributions [6][9]. Group 1: New Uniform Launch - On August 25, Taobao Flash Sale and Ele.me launched a new generation of rider uniforms, featuring advanced technology and design elements that enhance both functionality and aesthetics [6][8]. - The new uniforms are designed with racing suit styles, incorporating multiple brand logos, symbolizing support from various Alibaba ecosystem brands [7]. - The uniforms utilize high-performance materials that are windproof, breathable, and water-resistant, significantly exceeding national standards [7][8]. Group 2: Rider Support and Benefits - Approximately one million active riders will receive a full set of new gear, including uniforms, helmets, and delivery boxes, at no cost [8][9]. - The "Urban Knight Guarantee Incentive System" has been upgraded to include pension and medical insurance subsidies, with a maximum coverage of 100% [8]. - Additional incentives are provided for riders' good deeds and safe riding practices, including scholarships for their children’s education [8][9]. Group 3: Industry Growth and Impact - Since the launch of Taobao Flash Sale, the monthly active riders on Ele.me have increased by 181%, and crowd-sourced riders have surged by 236% [9]. - The number of riders earning over 10,000 yuan in July was 2.8 times higher than the previous year, indicating significant income growth within the sector [9]. - The initiative aims to enhance the sense of gain, happiness, and security for flexible employment and new labor forms in Zhejiang, contributing to the development of a more dignified and sustainable service industry [9].