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新华视点丨多地规范无堂食外卖:如何把好“入口关”?
Xin Hua Wang· 2025-10-10 09:09
在部分地区,无堂食外卖聚集在商场、农贸市场的地下楼层,由于不通风、设施简陋、天气闷热,一些男性经营者上身赤膊、汗流浃背地制 作外卖。 新华社北京10月10日电 题:多地规范无堂食外卖:如何把好"入口关"? 新华社"新华视点"记者周凯、冯维健、张璇 油污遍地,食材和垃圾桶摆放在一起……你是否会担心,吃得津津有味的外卖,有可能出自一些卫生环境堪忧的无堂食小店? 近期,一些地方通过制定行业标准、创新监管方式,推动无堂食外卖规范经营。各地规范成效几何?如何拧紧食品安全监管"安全阀"、把 好"入口关"? "看不见的厨房"存隐患 近两个月来,记者在部分省市调查发现,无堂食外卖从业者投资5万元左右就能做套饭、麻辣烫等快餐品种,门槛低、点多面广,加上竞争激 烈,食品加工过程"不对外",一些外卖商家仍存食品安全隐患。 ——部分经营场所环境脏乱。重庆华宇·北城中央汇小区临街商铺大部分是无堂食外卖商家,记者走访看到,部分商铺垃圾桶随意摆放,空气 中弥漫着一股异味。一些无堂食外卖门店内,食材、厨具、储物箱等杂乱放置,灶台烟机上满是油渍。 在石家庄市某农贸市场,记者穿过市场楼梯转角处的一条昏暗通道,发现一家专做外卖的粥铺,入口处气味刺 ...
外卖“新国标”:重构万亿市场的规则与生态
Sou Hu Cai Jing· 2025-09-26 12:50
Core Viewpoint - The introduction of the "New National Standard" for the food delivery industry in China marks the first systematic national regulation, aiming to address long-standing issues such as intense competition, "ghost deliveries," and overworked delivery personnel, thereby redefining the competitive landscape and balancing interests among stakeholders [1][9]. Group 1: Fee Transparency and Merchant Management - The new standard mandates transparent fee structures to eliminate confusion for merchants, who previously faced multiple hidden charges leading to losses despite high sales [4]. - It establishes a rigorous "three certificates and one address" verification mechanism to combat unlicensed operations, increasing penalties for violations significantly [5]. - The standard aims to reduce marketing expenses from 18% to 12% by shifting platforms from a subsidy-driven model to a service-driven approach [5]. Group 2: Consumer Rights and Delivery Personnel Welfare - The introduction of an intelligent order control system is expected to reduce order cancellation rates by 35% and increase user repurchase rates by 20% [6]. - New regulations impose dual controls on delivery personnel's working hours and order quantities, enhancing their working conditions and income stability [6][7]. - The standard requires platforms to establish a fair compensation system linked to labor intensity and skill levels, with pilot programs showing an increase in average monthly income for delivery personnel [7]. Group 3: Platform Transformation and Market Dynamics - Platforms are encouraged to transition from being "traffic sellers" to "service providers," with short-term revenue impacts expected but long-term value growth anticipated due to improved merchant retention [8]. - Merchants can now focus on quality improvements rather than navigating complex platform rules, leading to enhanced customer loyalty [8]. - Consumers will benefit from increased service transparency, with real-time data on merchant ratings and delivery performance being made available [8]. Group 4: Broader Implications and Future Trends - The new standard positions China as a leader in global platform economy governance, providing a replicable framework for balancing business innovation with social responsibility [9]. - The implementation of the standard is expected to lead to a rationalized competitive landscape, healthier industry ecology, and standardized governance models for the 20 million platform economy workers in China [11].
卖得越多亏得越多?外卖要有“新国标”了,将遏制“裹挟式”竞争、过度“价格战”
Sou Hu Cai Jing· 2025-09-25 09:18
市场监管总局组织起草的《外卖平台服务管理基本要求(征求意见稿)》,24日起正式面向社会公开征求意见。征求意见稿聚焦平台收费、促销行为等重 点问题,帮助外卖平台企业规范服务管理、提升服务质量,减轻商户经营负担,引导平台企业公开有序竞争。 中国信息通信研究院政策与经济研究所副所长 李强治:近年来,随着平台收费规则、计费方式、包括补贴要求等越来越复杂,常常导致商户出现看不 懂、弄不明、算不清的情况,难以准确判断成本投入和收入预期,甚至出现卖得越多、亏得越多的局面。 专家介绍,征求意见稿明确限定了外卖平台向商户的收费项目,不得随意新设收费项目,并从公示方式、公示内容、结算明细、推广效果等方面对平台收 费作了细化规定,通过提升各类费用信息披露的完整性与易理解性,防止不透明收费。 专家介绍,所谓"幽灵外卖",是指没有营业执照、食品经营许可证等证照,或不具备餐饮经营资质的商户,通过假证、套证、借证等违法违规手段在外卖 平台提供违规餐饮服务的现象,此类商户借助虚假证照与地址信息违规上线经营,埋下食品安全隐患。 中国信息通信研究院政策与经济研究所副所长 李强治:要求平台按照合理匹配原则,科学设定技术服务费、配送服务费和推广服务 ...
外卖要有“新国标”了!
Huan Qiu Wang· 2025-09-25 08:00
登录新浪财经APP 搜索【信披】查看更多考评等级 来源:央视网 市场监管总局组织起草的《外卖平台服务管理基本要求(征求意见稿)》,24日起正式面向社会公开征 求意见。征求意见稿聚焦平台收费、促销行为等重点问题,帮助外卖平台企业规范服务管理、提升服务 质量,减轻商户经营负担,引导平台企业公开有序竞争。 中国信息通信研究院政策与经济研究所副所长 李强治:近年来,随着平台收费规则、计费方式、包括 补贴要求等越来越复杂,常常导致商户出现看不懂、弄不明、算不清的情况,难以准确判断成本投入和 收入预期,甚至出现卖得越多、亏得越多的局面。 专家介绍,征求意见稿明确限定了外卖平台向商户的收费项目,不得随意新设收费项目,并从公示方 式、公示内容、结算明细、推广效果等方面对平台收费作了细化规定,通过提升各类费用信息披露的完 整性与易理解性,防止不透明收费。 中国信息通信研究院政策与经济研究所副所长 李强治:要求平台按照合理匹配原则,科学设定技术服 务费、配送服务费和推广服务费。推动平台建立技术服务费下调机制,逐步降低基础佣金。特别是对中 小微商户要制定费用减免等扶持措施。 专家介绍,今年以来,外卖平台围绕抢夺用户流量、夯实配送能 ...
整治直播电商乱象!市场监管总局召开专题发布会 | 实录
Sou Hu Cai Jing· 2025-09-23 09:35
9月23日上午,市场监管总局召开直播电商监管专题新闻发布会。 以下为发布会文字实录: 市场监管总局新闻宣传司副司长孙延峰: 女士们、先生们,媒体朋友们,大家上午好!欢迎参加市场监管总局专题新闻发布会。近期,市场监管部门加大监管执法力度,有力有效整治直播电商行 业乱象,组织查处了一批典型案件。为方便大家进一步了解市场监管部门在直播电商监管方面的工作情况,我们邀请到市场监管总局网监司副司长刘军卫 先生,上海市市场监管局二级巡视员陶爱莲女士,福建省市场监管局党组成员、副局长王文生先生,河南省市场监管局党组成员、副局长、一级巡视员李 澍田先生,请他们介绍有关情况,并回答大家感兴趣的问题。 首先,请刘军卫先生介绍有关情况。 市场监管总局网监司副司长刘军卫: 谢谢主持人。各位记者朋友们,大家上午好!很高兴参加今天的新闻发布会。今天,市场监管总局集中发布上海德馨医院有限公司虚假宣传案等一批直播 电商典型案例,刚才大家也拿到了相关案件材料。下面,我向大家简要介绍一下近期市场监管部门在直播电商监管方面的总体工作情况。 市场监管总局深入贯彻落实党中央、国务院关于平台经济的决策部署,坚持监管规范和促进发展并重,加大直播电商行业案件 ...
中国官方依法决定对成都快购科技有限公司立案调查
Zhong Guo Xin Wen Wang· 2025-09-19 16:49
直播电商作为平台经济的重要组成部分,在推动创新、促进消费、扩大就业等方面发挥了重要作用。但 由于参与交易主体类型多元,法律关系复杂,责任落实不到位,直播电商行业乱象多发,虚假营销、假 冒伪劣等违法违规行为屡禁不止,社会各界对此反映强烈。国家市场监管总局健全直播电商监管制度, 依法严厉打击直播电商领域违法违规行为,组织查办了一批重大违法案件,曝光了一批典型案例,充分 发挥以案促改作用。 根据前期核查情况,国家市场监管总局依法对成都快购科技有限公司作出立案决定,是为了进一步压实 电商平台主体责任,更好地保护广大消费者和中小微商家合法权益,推动直播电商行业提升合规水平。 下一步,国家市场监管总局将严格依照电子商务法等法律规定公平公正推进案件调查,调查结果将及时 向社会公布。(完) (文章来源:中国新闻网) 中新社北京9月19日电 (记者刘亮)记者19日获悉,中国国家市场监管总局近日根据前期核查,依法对成 都快购科技有限公司涉嫌违反《中华人民共和国电子商务法》等法律法规的行为立案调查。 国家市场监管总局指出,中国高度重视平台经济健康发展,强调要建立健全平台经济治理体系,提升常 态化监管水平。 ...
成都快购科技有限公司,被立案调查
Xin Jing Bao· 2025-09-19 13:21
Core Viewpoint - The State Administration for Market Regulation has initiated an investigation into Chengdu Kuai Gou Technology Co., Ltd. for suspected violations of the E-commerce Law of the People's Republic of China, emphasizing the importance of regulatory compliance in the live e-commerce sector [1][2]. Group 1: Regulatory Actions - The investigation aims to enforce the responsibilities of e-commerce platforms and protect the rights of consumers and small businesses, promoting compliance within the live e-commerce industry [2]. - The regulatory body is committed to enhancing the governance system for platform economies and improving the level of regular supervision [1]. Group 2: Industry Context - Live e-commerce is recognized as a significant part of the platform economy, contributing to innovation, consumption, and employment [1]. - The industry faces challenges such as diverse transaction participants, complex legal relationships, and frequent violations, including false marketing and counterfeit products [1].
“三只羊”“东北雨姐”等被点名,国家市场监管总局最新发声
凤凰网财经· 2025-08-22 15:16
Core Viewpoint - The article discusses the achievements and measures taken by the State Administration for Market Regulation (SAMR) in promoting high-quality development of market regulation during the "14th Five-Year Plan" period, emphasizing the importance of building a unified national market to facilitate domestic circulation and competition [2][3][7]. Group 1: Measures for Building a Unified National Market - SAMR has initiated special actions to curb the abuse of administrative power and eliminate competition restrictions, resulting in the investigation of 239 administrative monopoly cases and the clearance of over 8,000 local standards [2][3][6]. - The revision of the Anti-Monopoly Law and the third amendment of the Anti-Unfair Competition Law have been implemented to strengthen the legal framework for competition policy, adapting to new market conditions [3][6]. - A comprehensive review mechanism for fair competition has been established, scrutinizing 42,200 important policy measures and proposing amendments to 11,400 of them to prevent policies detrimental to the unified national market [6]. Group 2: Focus on Antitrust Enforcement in Livelihood Sectors - Continuous special actions in the livelihood sector have led to the investigation of monopolistic practices in pharmaceuticals, water supply, gas, and other areas, effectively reducing public living costs and production burdens [4][6]. - A total of 3,400 cases related to operator concentration have been reviewed, with 145 cases of illegal operator concentration being addressed, thereby maintaining fair competition in the market [4]. Group 3: Regulation of Platform Economy - The rapid development of the platform economy has prompted SAMR to address issues such as algorithm abuse and unfair competition while promoting healthy industry growth [8][9]. - Regulatory measures include the introduction of guidelines for online trading supervision and the establishment of a national standardization committee for platform economy governance [8]. - Significant actions have been taken against online market irregularities, including the removal of 4.541 million illegal product listings and the investigation of 105,000 internet-related cases [9]. Group 4: Future Directions - SAMR plans to continue focusing on the construction of a unified national market, aiming to eliminate local protectionism and market segmentation while ensuring fair competition [7]. - The agency will enhance its regulatory framework for the platform economy, balancing regulation and promotion to foster sustainable development [9].
市场监管总局:督促电商平台全面取消“仅退款”等不合理限制
Sou Hu Cai Jing· 2025-08-22 09:38
Group 1 - The core viewpoint is that China's platform economy is undergoing a critical transformation, with digital technology accelerating integration across industries, leading to new growth points but also potential risks such as traffic prioritization and algorithm abuse [1] - The government emphasizes a balanced approach to encourage innovation while regulating development, aiming to establish a policy framework that promotes orderly competition and innovation in the platform economy [2] - New regulations have been introduced, including the "Network Transaction Supervision Management Measures" and the "Interim Measures for Network Transaction Law Enforcement Collaboration," to enhance regulatory effectiveness and clarify competition rules in the platform economy [2] Group 2 - The government has taken strong actions against market irregularities, resulting in the deletion of 4.541 million pieces of illegal product information and the suspension of services for 58,000 online stores [3] - There is a focus on addressing issues in live e-commerce, with significant cases being investigated, such as "Three Sheep" and "Northeast Rain Sister," to enhance monitoring and enforcement against violations [3] - Platforms are required to eliminate unreasonable restrictions such as "refund only" policies and to improve the transparency and reasonableness of their fees [3] Group 3 - The government has issued guidelines to encourage platforms to fulfill their compliance management responsibilities, aiming to improve compliance mechanisms [4] - Compliance reminders are issued during major events like "6.18" and "Double Eleven" to guide platforms in standardizing promotional practices [4] - Regular communication with various stakeholders, including platforms, merchants, and delivery personnel, is conducted to address concerns and provide guidance, enhancing the regulatory approach [4]
经营者议价能力提升,平台经济才能健康发展
Nan Fang Du Shi Bao· 2025-08-03 16:39
Core Viewpoint - The implementation of the "Guidelines for Compliance with Charging Behavior of Online Trading Platforms" aims to regulate the charging practices of platforms, ensuring fair competition and protecting the rights of operators within the platform economy [1][2][3]. Group 1: Regulatory Framework - The guidelines prohibit platforms from charging operators multiple times and from forcing operators to purchase services or participate in promotional activities [1]. - The guidelines require platforms to publicly solicit opinions when modifying charging rules, enhancing the bargaining power of operators and reducing their operational cost pressures [2]. Group 2: Impact on Competition - The guidelines promote fair competition by eliminating price discrimination and mandatory promotional fees, allowing quality merchants to thrive without excessive cost burdens [2]. - By standardizing charging practices for operators under similar trading conditions, the guidelines level the playing field for all operators [2]. Group 3: Economic Ecosystem - The implementation of the guidelines is expected to alleviate the issue of "involution" in the platform economy, allowing operators to focus on product differentiation and service upgrades rather than solely on low-price strategies [3]. - The guidelines signify a shift towards a more refined and standardized governance of the platform economy, correcting existing irregularities and ensuring long-term healthy development [3]. Group 4: Enforcement and Compliance - Regulatory bodies are urged to monitor and penalize platforms that engage in evasive practices such as "repeated charging under different names" and "price hikes after initial reductions" [4]. - There is a need to lower the cost of rights protection for operators and establish a rapid response mechanism for complaints to ensure that small merchants do not abandon their rights due to high costs [4].