Workflow
外卖服务
icon
Search documents
曝商家冒充骑手要好评现象
Xin Lang Cai Jing· 2026-01-06 05:04
Core Viewpoint - The article highlights the issue of merchants impersonating delivery riders to solicit positive reviews from customers, which raises concerns about consumer privacy and the integrity of feedback systems in the food delivery industry [1] Group 1: Incident Description - Customers have reported receiving calls from individuals claiming to be delivery riders asking for positive reviews in exchange for monetary rewards [1] - Many consumers have encountered this tactic, which includes both phone calls and text messages, leading to feelings of frustration and concerns about personal information security [1] Group 2: Industry Response - Multiple food delivery platforms have confirmed that such practices are explicitly prohibited and that they will impose penalties on merchants found engaging in this behavior [1] - Legal experts have indicated that this deceptive practice violates laws such as the Anti-Unfair Competition Law and the Consumer Rights Protection Law, potentially leading to fines or revocation of business licenses [1]
美团新抢单模式运转情况如何?如何进一步优化规则,让其更加科学、合理?
Yang Guang Wang· 2026-01-05 08:29
Core Viewpoint - Meituan has introduced a new order distribution model for its delivery riders, shifting from a speed-based order grabbing mechanism to a system where orders are allocated by the platform based on various factors, aiming to enhance fairness and reduce cheating [1][3]. Summary by Sections New Order Distribution Model - The new model automatically assigns orders to riders based on multiple factors such as the rider's backlog, route efficiency, and restaurant preparation time, with a distribution time of approximately 3-5 seconds [1][2]. - Riders can still choose which orders to attempt to grab, but their success is now influenced by their compatibility with the order rather than just speed [2][3]. Rider Reactions - Many riders express a positive attitude towards the new model, believing it may lead to a more equitable distribution of orders, especially for part-time riders [2]. - Full-time riders, however, may experience a negative impact on their income as the best orders could become less accessible [2]. Impact on Fairness and Safety - The new model is designed to combat cheating software and ensure a fairer environment for all riders, allowing new riders to access better orders and reducing the pressure to constantly monitor their devices [3]. - Experts suggest that the algorithm's complexity and lack of transparency may lead to confusion among riders regarding the order allocation process [3][6]. Recommendations for Improvement - Experts recommend increasing transparency around the algorithm's logic and involving riders in discussions to clarify how the system works, potentially through regular forums [4][5]. - There is a call for the platform to ensure that the order allocation rules are designed with input from rider representatives to balance the interests of all stakeholders [5][6].
从“能送”到“愿送”,骑手如何在乡村跑得稳、留得下?
Xin Lang Cai Jing· 2026-01-01 19:47
(来源:工人日报) 阅读提示 随着互联网服务持续深入,"在村里点外卖"已非新鲜事。外卖进村在带来便利的同时,也因与城市配送 存在差异,面临如何扎根的新课题。对此,专家建议,应完善骑手权益保障;同时让农村公共服务、数 字化水平得到系统提升。 "蛋糕、快餐、水果蔬菜,都能送到家门口,真的很方便!"近日,在北京读书的小刘放假回到贵州老家 时惊喜地发现村里竟然也可以点外卖了。 如今,随着交通和通信基础设施不断完善,互联网服务持续深入,"在村里点外卖"已不再是新鲜事。数 据显示,县域生活外卖订单量年均复合增长率超40%,外卖已覆盖全国2000多个县城。 外卖进村带来了哪些便利?乡村配送与城市配送存在哪些差异?外卖进了村,如何还能扎下根?记者对 此进行了采访。 村里也能点外卖,骑手多是本地人 "能点到城市里吃不到的家乡特色粉面和小吃。"小刘在家乡打开小镇外卖小程序,页面显示可配送中餐 美食、蔬菜水果等品类,甚至还有跑腿代购。小刘发现,配送的骑手大多是本地人,对周边村落、地形 都很熟悉,即使自己的地址定位在X村X组,骑手也能精准送餐上门。 记者了解到,除了专门针对乡镇市场开发的外卖服务平台,外卖平台企业也将配送服务下沉到乡 ...
【劳动创造幸福·新业态暖故事】在外卖车轮上与城市同行
Xin Lang Cai Jing· 2025-12-29 19:18
(来源:工人日报) 清晨6点半,北京城的街巷还未完全苏醒,美团众包骑手许云龙已骑上电动车,开始了新一天的配送工 作。 这位来自山东菏泽的骑手,还有另一个身份——北京市朝阳区大屯街道流动党支部的党员。在日复一日 的奔波中,他用滚动的车轮,诠释着一名流动党员的先锋本色。 社区环境整治,许云龙提前换班到场清理卫生死角;政策宣讲活动,他主动担任"宣传员"讲解惠民政 策;送餐途中,他是"流动探头",将发现的楼道堆物、路面隐患等问题第一时间拍照反馈到工作群;遇 到邻里纠纷或设施损坏,他总是主动上前了解情况并反馈给社区。 2024年2月北京暴雪,凌晨5点,许云龙就扛着铁锹出现在小区主干道上。零下15摄氏度的寒风中,他一 个人铲出300多米的安全通道。社区书记要为他申报"好人好事",他摆摆手说:"当年在部队扫雪,这是 基本功!" 继续"跑"着服务别人 1987年,许云龙出生在菏泽市曹县一个普通家庭。14岁开始练习散打,天赋与汗水让他屡获佳绩,成为 国家二级运动员。18岁那年,他通过了山东体育大学的单招考试,却在升学之际做出了令人意外的选择 ——参军。 "小时候看电视里战士们冲在一线参与救灾的画面,我深受感染。"许云龙说,"练 ...
跨年餐饮消费供需两热 大众点评“品质外卖”启动“跨年特别计划”
Core Insights - The demand for dining out on New Year's Eve is increasing, with popular restaurants experiencing high reservation rates, while a trend of "home celebration with takeout" is emerging among younger consumers [1][2] Group 1: Consumer Trends - A significant number of consumers are opting for "宅家跨年" (home celebration) by ordering takeout to avoid long queues at restaurants, seeking a similar dining experience at home [1][2] - The trend reflects a desire for comfort, quality, and personalization in holiday experiences among consumers [2] Group 2: Company Initiatives - Dazhong Dianping's "Quality Takeout" has launched a "New Year Special Plan," offering 45 million large consumption vouchers and exclusive "must-eat" packages from over 100,000 high-rated restaurants nationwide [1][2] - The platform aims to alleviate the operational pressure on high-end restaurants during peak holiday periods while expanding online service capabilities [2] Group 3: Future Plans - Dazhong Dianping plans to continue developing refined, multi-scenario services and invite more high-rated restaurants to join its platform, enhancing the overall dining experience for consumers [3]
外卖骑手在家中猝死被保险公司拒赔,检察机关支持起诉促调解
Xin Lang Cai Jing· 2025-12-27 04:16
该案虽然是保险合同纠纷,但案件背后折射出新就业形态领域因劳动关系的灵活性、隐蔽性带来的权益 保障复杂性。为了最大程度平衡保险合同意思自治原则与保障劳动者权益之间紧张关系、减少诉累,实 现案结事了人和,检察官认为引导周某某与保险公司达成和解或许是本案最优解。 为此,静安区检察院积极与区人民法院协同开展矛盾化解工作。在明确案件事实与法律关系基础上,静 安区人民法院充分发挥在诉讼调解中的主导和核心作用,向保险公司释明案件背后的法理、情理及国家 保障新业态劳动者权益的政策导向。同时,多次组织单方谈话与双方面对面调解,耐心安抚申请人情 绪,引导其理性看待诉讼风险,理解调解对于快速获赔、解决实际困难的积极意义。最终,双方当事人 当庭达成调解协议,保险公司同意支付周某某保险金并即时履行完毕。 12月27日,智通财经记者从上海市静安区人民检察院(以下简称"静安区检察院")获悉,近日,该院依 法办理了这起外卖骑手猝死保险理赔纠纷案。 2025年7月,申请人周某某攥着一份拒赔通知书走进静安区检察院,向民事行政检察部门的检察官寻求 帮助。周某某的儿子成某某系外卖众包骑手。2024年7月9日下午,成某某完成最后一单配送后,因身体 不 ...
财经聚焦|坚持民生为大——从中央经济工作会议看增进人民福祉着力点
Xin Hua She· 2025-12-22 14:20
Group 1: Employment Stability - The central economic work conference emphasizes the importance of employment as a fundamental aspect of people's livelihoods, proposing actions to stabilize and expand job opportunities, particularly for key groups like college graduates and migrant workers [2][4] - The implementation of actions to stabilize and enhance job quality is a response to the current employment situation and aims to provide clear signals for job stability [2] - Companies like Guangdong Zhonghai Wantai Technology Co., Ltd. are collaborating with educational institutions to cultivate composite technical talents, which shortens training cycles and improves job matching [3] Group 2: Social Welfare Improvement - The conference outlines measures to enhance the social welfare system, focusing on education, healthcare, and elderly care, which are critical to the public [5][6] - Initiatives include optimizing drug procurement and reforming medical insurance payment methods to reduce the burden of medical expenses on the public [5] - The introduction of long-term care insurance and support for vulnerable groups is part of the strategy to improve elderly care services [6] Group 3: High-Quality Development - The conference highlights the need for high-quality development to ensure that the benefits of growth are equitably shared among the population [7][10] - Efforts to promote urbanization and rural revitalization are aimed at improving living conditions and integrating relocated populations into urban life [7] - The focus on green development and ecological protection is seen as a way to enhance public welfare while fostering economic growth [10][11] Group 4: Housing Initiatives - The conference proposes measures to encourage the acquisition of existing housing for public welfare and to reform the housing provident fund system [10][11] - The construction of quality housing is expected to meet the evolving needs of the population, contributing to urban renewal and the integration of migrant populations [11]
美团外卖官宣周杰伦为新代言人,主打“1对1急送”
Group 1 - Meituan announced Jay Chou as its brand ambassador and launched two advertisement campaigns themed "Ordering Takeout in Winter, Still Meituan Fast" [2] - The core selling points of the promotional campaign are "1-on-1 urgent delivery" and "average speed increase of 20 minutes" [2] - The second advertisement features Jay Chou in a scarf and sweater, evoking nostalgia among viewers with the phrase "Wow, that was fast," reminiscent of the past "held in the palm of your hand" advertisement [2] Group 2 - In the third-quarter conference call, Meituan disclosed that its market share in the food delivery sector is steadily recovering [3] - CEO Wang Xing stated that the losses in the food delivery business peaked in the third quarter of 2025, with significant losses still possible in the fourth quarter [3] - Following the Double 11 shopping festival, Meituan plans to adjust its investment strategy to maintain its leading position without engaging in a price war, despite a decrease in subsidy intensity [3]
美团外卖官宣周杰伦成为品牌代言人
Feng Huang Wang· 2025-12-18 02:06
凤凰网科技讯 12月18日,美团外卖官宣周杰伦出任其品牌代言人,目前已经在各app进行广告投放。 ...
骑手社保补贴已到账!广州开设美团养老保险补贴线下咨询窗口
"到账了!买了社保以后,都不用主动申请,补贴就能准时到账,特别方便。"12月17日,在广州番禺万博天河城,一场由番禺 区社工部、市场监管局、人社局等部门指导,番禺万博商务发展中心支持的美团社保补贴线下宣导活动顺利开展,现场吸引了 众多骑手驻足咨询。 "我的养老保险补贴到账了!"这是近期许多美团骑手在查看App时发出的感叹。除广州外,辽宁锦州、江苏南京等多地举办的线 下宣导活动中,骑手们也陆续晒出补贴到账的页面。美团相关负责人表示,目前美团骑手社保补贴已覆盖全国所有省市,这也 是继4月启动试点、7月向全国推广之后,美团骑手社保工作的突破性进展。 美团骑手社保12月正式覆盖全国,广州部分骑手社保补贴已到账。(摄/陈穗丰) 据悉,在监管部门指导下,经过5年探索,美团于今年4月推出行业内首个面向全体骑手的养老保险补贴方案。该方案允许骑手 根据个人需求选择在户籍地或工作地参保并申请,不管是长期稳定跑单,还是过渡兼职的骑手,只要在美团上的月收入达到就 业地相关缴费基数下限,且近6个月有3个月满足该条件,美团就以相关缴费基数为基准,补贴50%的养老保险费用,真正实 现"人人可参与、人人可受益"。 覆盖广泛,减轻负担 月底缴 ...