6月8日，亚朵发布关于杭州西溪紫金港亚朵酒店 "枕套事件" 的声明：系分拣错发，门店停业整顿。 每经编辑｜黄胜 近日，杭州西溪紫金港亚朵酒店被曝出现"医院枕套"引发舆论关注，事情迅速冲上热搜。 据北京日报，事情的起因是，近日，有网友在社交平台发帖称，自己入住杭州西溪紫金港亚朵酒店时， 发现床上的其中一个枕套上印有当地一家医院的标签。 据智通财经，事件曝光后，涉事酒店前台工作人员回应称，该情况属实，并表示这是门店首次出现类似 问题。根据当事人描述，发现问题后酒店当晚就更换了房间，并于次日提供洗涤厂资质文件及布草检测 凭证，同时减免两天房费。网友表示对处理结果满意，但强调 "酒店出现医院的布草，本身就是一个重 大失误。" 针对网传"亚朵酒店出现医院枕套"一事，6月3日深夜，涉事的杭州西溪紫金港亚朵酒店发文致歉称，确 认问题根源是自采的洗涤供应商出现严重工作失误，并表示已经中止了与这个洗涤供应商的合作，并对 所有房间布草进行全面排查，未再发现类似情况。 杭州西溪紫金港亚朵酒店表示："我们向客人郑重致歉，并第一时间提供了洗涤厂资质文件及布草检测 凭证，有幸取得了客人的谅解。我们知道，这不能掩盖我们在查房环节的疏漏。我 ...

6月8日，亚朵集团就近期杭州西溪紫金港亚朵酒店发生的"枕套事件"发布声明： 对于近期杭州西溪紫金港亚朵酒店发生的"枕套事件"，我们向所有关心和信任亚朵的朋友们郑重致 歉！"用户第一"始终是我们的最高原则，对于问题，我们绝不推诿，深刻反省，并立即行动。 一、事件 原因调查：系分拣错发 责编： 王璐璐 校对： 王朝全 涉事门店已停业进行全面彻底整改，所有4440件布草将全部换新。我们已终止与涉事洗涤供应商的合 作，并将其永久列入合作黑名单。针对洗涤供应商管理机制问题，我们将加强统一管理力度与常态化巡 检，从源头保障布草洗涤质量。 三、长效保障机制："安心工程"全面升级 1、增设独立督查组：在原有运营中心日常巡查基础上，由集团内审部牵头增设独立督查组，全面提升门 店督查频次及质量。针对执行不力的门店立即整改，评估不合格的门店直接下线，并定期公示巡查及整 改情况。 2、加大社会公众监督面向社会扩大"用户体验官"招募，对全国门店进行开放式监督。同时，设立"安心工 程"专属投诉邮箱与独立监督热线，相关信息将通过亚朵官方微信、微博等多渠道公布。 3、设立1000万专项基金：凡是用户反馈的相关问题，若核实属实，将先行补偿，保 ...

Core Viewpoint - The incident involving a hospital logo on hotel pillowcases has severely damaged the reputation of Atour Hotel, which was previously regarded as a "middle-class Disneyland" [1][6][21] Group 1: Incident Overview - A guest at Atour Hotel in Hangzhou discovered a pillowcase with the logo of a nearby hospital, leading to public outrage and discussions about hygiene standards in hotels [1][7] - The hotel issued an apology, attributing the mix-up to a mistake by the laundry supplier and promising to enhance their inspection processes [8][6] Group 2: Company Background - Atour Hotel, established in 2013, is a well-known mid-to-high-end hotel brand in China, with a focus on refined services and a unique "fourth space" concept [6][14] - The company went public on NASDAQ in November 2022, but has faced multiple lawsuits related to service and health issues [6][14] Group 3: Quality Control Issues - The incident highlights ongoing quality control challenges faced by Atour, particularly as it rapidly expands through a franchise model, which now accounts for over 98% of its hotels [14][21] - Complaints about hygiene and service quality have surged, with over 1301 complaints reported on Black Cat Complaints, indicating systemic issues in management [14][21] Group 4: Financial Performance - Atour's revenue growth has significantly slowed, with a drop from 40%-89% to 30% in the first quarter of 2025, and a net profit margin of -5.62%, marking its first negative growth [17][19] - The hotel industry in China is facing challenges, with a reported 5% decline in RevPAR, and Atour has experienced the largest price drop among major hotel chains [19][21] Group 5: Retail Strategy - To counteract declining hotel revenues, Atour has aggressively pursued retail sales, particularly in sleep products, which accounted for over 30% of its revenue [16][20] - Despite initial success, the reliance on a single product line (pillows) has become a liability, as competition increases and the market becomes saturated with alternatives [20][21] Group 6: Marketing and Brand Perception - Atour has invested heavily in marketing, with a 107% increase in sales and marketing expenses, yet this has not translated into sustained financial success [20] - The brand's image is at risk as consumers question the quality of its products, fearing that premium items may not meet hygiene standards [21]

Core Viewpoint - The incident at the Atour Hotel in Hangzhou, where pillowcases were found with labels from a hospital, highlights significant operational and management issues within the hotel chain, particularly concerning hygiene standards and supplier management [5][20][21]. Company Response - The Atour Hotel issued a public apology, confirming that the issue stemmed from a serious error by their self-sourced laundry supplier, which has since been terminated. A 100% inspection of all room linens was conducted, with no further issues found [5][20]. - The hotel provided documentation regarding the laundry supplier's qualifications and linen testing, and expressed regret for the negative experience caused to guests [20]. Industry Context - Atour Group, established in 2013 and listed on NASDAQ in November 2022, has faced previous hygiene-related controversies, indicating a pattern of operational challenges [6][21]. - The hotel chain operates primarily through a franchise model, with 98.39% of its 1,619 hotels being franchises as of December 31, 2024, which may contribute to management difficulties [22][23]. Operational Metrics - In 2024, Atour's key operational metrics showed a decline: occupancy rate decreased from 77.8% to 77.4%, average daily rate (ADR) fell from RMB 463.6 to RMB 436.8, and revenue per available room (RevPAR) dropped from RMB 376.8 to RMB 351.3 [25][26]. - The franchise model, while allowing for rapid expansion, poses risks related to quality control and management oversight, particularly in maintaining hygiene standards across numerous locations [24][25]. Regulatory and Industry Standards - The Zhejiang Laundry Industry Association emphasized the importance of separating medical and hotel linens during washing to prevent cross-contamination, highlighting the regulatory framework that governs such practices [21]. - The association plans to introduce group standards to regulate the washing of public and medical textiles, aiming to enhance compliance and hygiene across the industry [21].

Group 1 - The core point of the article is that Shanghai Jin Jiang International Hotel Co., Ltd. plans to issue H-shares and list on the Hong Kong Stock Exchange to enhance its global strategy and attract international capital for overseas business expansion [2][6] - The funds raised from the H-share issuance will be used for strengthening and expanding overseas operations, repaying bank loans, and supplementing working capital [2][6] - Jin Jiang Hotel's H-share issuance scale will not exceed 15% of the total share capital after issuance, with an option for an additional 15% through an over-allotment option [2] Group 2 - Jin Jiang Hotel's main business includes full-service and limited-service hotel operations and management, as well as food and beverage services [3] - The company aims to improve corporate governance transparency and standardization through the H-share listing [6] - Jin Jiang Hotel's overseas hotel business generated revenue of 4.256 billion yuan, accounting for over 30% of total hotel revenue in 2024 [7] Group 3 - The company is focusing on debt restructuring and optimizing its organizational structure to improve profitability in its overseas operations [8] - Jin Jiang Hotel is accelerating its expansion into Southeast Asia, with plans to develop projects in Malaysia, Indonesia, Vietnam, Laos, Cambodia, and the Philippines [8] - The international listing is expected to enhance the company's global brand recognition and attract international talent [9]

Core Viewpoint - The repeated failure to sell the Guangxi Fumandi Hotel (Agricultural Resources Building) despite significant price reductions over four years highlights a unique situation in the real estate auction market in Nanning, where the property has seen a total price drop of approximately 300 million yuan without any successful bids [1][11]. Group 1: Auction Details - The Guangxi Fumandi Hotel is being auctioned again with a starting price of 149.77 million yuan, translating to about 4,011 yuan per square meter, and the auction is scheduled for June 16 [2]. - The property has a total construction area of 37,345.94 square meters and a land area of 4,937.72 square meters, comprising 28 floors above ground and 2 below [5]. - The auction has attracted 4,624 views and 142 reminders, indicating a level of interest, yet no one has registered to bid [3]. Group 2: Historical Context - The hotel, once a landmark in Nanning and built in 1998, has undergone 24 judicial auctions since the bankruptcy of its parent company, Guangxi Fumandi Agricultural Resources Group, in 2018 [8][11]. - The starting price for the current auction is approximately 7.88 million yuan lower than the 2024 auction price and has decreased by about 300 million yuan compared to the initial auction price in 2021 [11]. Group 3: Challenges and Opportunities - The property has faced multiple failed auctions due to factors such as its aging structure, short remaining property rights, and the requirement for the winning bidder to take over employee labor relations [15]. - Despite these challenges, the location is advantageous, being close to South Lake Park, transportation links, and commercial areas, suggesting potential for revitalization if managed effectively [16][19].

Core Insights - The "hospital pillowcase" incident at Atour Hotel reveals significant hygiene management flaws, with third-party laundry quality control failures undermining middle-class trust [1][4] - The rapid expansion of asset-light franchise stores has led to inconsistent quality control, exacerbating management conflicts and frequent hygiene issues [1][8] - Heavy reliance on retail poses risks; Atour's pillow sales for revenue generation face challenges due to low technical barriers and intense homogenization competition [1][13] Group 1: Incident Overview - A guest discovered a pillowcase with a hospital logo at Atour Hotel, leading to public outrage and damaging the brand's reputation as a "middle-class Disneyland" [1][2] - The hotel acknowledged the mistake, attributing it to errors in the sorting or delivery process by the laundry supplier, and issued an apology [1][4] - This incident is not isolated; Atour has faced multiple hygiene-related complaints in recent years, indicating systemic issues in hygiene management [7][8] Group 2: Business Model and Challenges - Atour has shifted towards a light-asset franchise model, with over 98% of its hotels being franchises, which has resulted in varying service quality and management challenges [8][12] - The company's revenue from franchise management constitutes 6%-8% of total income, highlighting the financial significance of this model [8] - Complaints regarding Atour hotels have surged, with over 1301 complaints related to noise, hygiene, and privacy issues reported on consumer platforms [8] Group 3: Retail Strategy and Financial Performance - Atour's retail business, particularly pillow sales, has become a significant revenue stream, with 3.8 million pillows sold in 2024, accounting for over 30% of total revenue [13][15] - However, the company's financial performance has deteriorated, with revenue growth plummeting from 40%-89% to 30%, and a net profit margin dropping to -5.62% in early 2025 [13][15] - The heavy marketing investment has not translated into sustained performance, as over-reliance on a single product has exposed the company to market risks [16][17]

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Group 1 - The core viewpoint of the article is that Jinjiang Hotels plans to launch an H-share issuance to enhance its global strategy and improve governance transparency, with funds aimed at expanding overseas operations, repaying bank loans, and supplementing working capital [1] - The planned H-share issuance will not exceed 15% of the total share capital post-issuance, with the final scale and ratio to be determined by the board of directors based on market conditions and regulatory approvals [1] - The company is in the early stages of this listing plan and will consider the interests of existing shareholders before proceeding within 24 months after shareholder approval [1] Group 2 - Jinjiang Hotels has entered a substantial phase of international expansion, particularly focusing on the Southeast Asian market, with plans to collaborate with Malaysian hotel management group RIYAZ to introduce five brands [2] - The company's overseas hotel operations have shown significant recovery, with RevPAR reaching 112.27% of 2019 levels in 2024, reflecting a 0.35% increase from 2023 [2] - In 2024, the company reported a decline in revenue from its overseas limited-service hotel business, with a revenue of €55.607 million, down 1.80% year-on-year, and a net loss of €5.689 million, which increased by €339,000 compared to the previous year [2] Group 3 - The company aims to optimize the capital structure of the French Louvre Group through the upcoming fundraising, which will also support cost control and financial optimization measures [3] - The Louvre Hotels Group operates several well-known brands, including Tulip Lodging, Kyriad, Campanile, and Golden Tulip, and has plans for further international brand expansion [3] - The trend of A-share companies pursuing H-share listings has been increasing, with several companies initiating H-share plans driven by internationalization strategies and financing efficiency [3]

Core Viewpoint - The incident involving Atour Hotel's use of hospital bed linens has raised significant concerns about hygiene standards in the hotel industry, leading to public outcry and potential reputational damage for the brand [1][2][4]. Company Overview - Atour Hotel, part of Atour Group established in 2013, operates 1,619 hotels with 183,184 rooms and over 89 million registered members as of December 2024 [2]. - By the first quarter of 2025, Atour is expected to have 1,727 hotels and 194,559 rooms, leading the domestic mid-to-high-end hotel sector [2]. - In Q1 2025, Atour reported revenue of approximately 1.906 billion yuan, a year-on-year increase of 29.8%, with adjusted net profit rising by 32.3% to 345 million yuan [2]. Financial Performance - Atour's retail GMV reached 845 million yuan, showing a significant year-on-year growth of 70.9%, indicating a shift towards retail as a key revenue source [2]. - Despite overall revenue growth, core accommodation metrics have declined, with average revenue per available room down by 7.2% to 304 yuan, average daily rate down by 2.8% to 418 yuan, and occupancy rate decreasing by 3.1 percentage points to 70.2% [2]. Industry Context - The hotel industry is facing intense competition, with Atour attempting to leverage a "deep sleep ecosystem" to drive growth [4]. - The incident reflects broader issues in the hotel sector regarding hygiene practices, with previous reports of similar hygiene lapses in other hotel brands [5][12]. - The reliance on outsourced laundry services for bed linens raises concerns about compliance with hygiene standards, as many hotels do not have in-house laundry facilities [6][13]. Regulatory and Management Issues - Experts highlight the need for stricter regulations and oversight in the hotel laundry process to prevent the mixing of hospital and hotel linens, which poses health risks [7][12]. - The incident has prompted calls for improved management practices within hotels to ensure hygiene standards are met consistently [12][13].