Group 1 - The company is actively exploring new business opportunities in the pet health sector [1] - The establishment of Harbin Renmin Tongtai Pet Home Trading Co., Ltd. is part of this initiative [1] - The planned offerings include retail of pet food, supplies, and related services, currently in the preparation stage [1]

Financial Data and Key Metrics Changes - In Q2 2025, net sales decreased by 2.3% with comparable sales down 1.4% due to 25 net store closures in 2024 and an additional 10 closures year to date, bringing the U.S. store count to 1,388 [23][24] - Gross margin expanded by over 120 basis points to 39.3%, driven by a disciplined approach to average unit cost and retail pricing [25] - SG&A expenses decreased by $36 million year over year, leveraging more than 150 basis points, contributing to a $41 million increase in operating profit to $43 million [26][27] - Adjusted EBITDA increased by $30 million to $114 million, expanding nearly 220 basis points to 7.6% as a percentage of sales [27] Business Line Data and Key Metrics Changes - The company is focusing on improving store performance, which has shown positive results, while e-commerce is being retooled for profitability [61] - The introduction of new product categories aimed at humans has been initiated, responding to customer interest in pet-themed products [14] Market Data and Key Metrics Changes - The pet industry is currently showing flat growth, but the company is maintaining its market share while improving profitability [80] - Customer sentiment has improved, as indicated by sequential increases in the Net Promoter Score (NPS) since the end of the previous year [10] Company Strategy and Development Direction - The company is in Phase two of its transformation, focusing on operational improvements and preparing for Phase three, which aims for profitable sales growth [19] - The North Star project is being implemented to enhance customer experience, service delivery, merchandising differentiation, and omnichannel capabilities [56] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the company's ability to deliver improvements and raised the adjusted EBITDA outlook for 2025 to between $385 million and $395 million, an increase of roughly 16% at the midpoint [29] - The company is preparing for potential tariff impacts in the second half of the year, which are expected to be more significant [43] Other Important Information - Free cash flow for the quarter was over $50 million, with a cash balance of $190 million and total liquidity of $684 million [28] - The company is committed to a disciplined promotional strategy and improving customer experience as part of its growth initiatives [19][30] Q&A Session Summary Question: When can the firm be held accountable for generating a positive comp? - Management indicated that results will likely begin to show up in 2026, with the third quarter being the hardest compare of the year [33] Question: Were gross margin gains primarily from online promotions? - Management noted that the focus has been on improving store performance, which represents the majority of sales, while e-commerce is being cleaned up for profitability [34][36] Question: How did gross margin perform relative to expectations? - Management expressed satisfaction with the gross margin expansion, which was driven by a disciplined approach to pricing and promotional strategies [42] Question: What updates can be provided on planogram resets? - Management confirmed that planogram resets have been completed successfully, improving on-shelf availability and store productivity [50] Question: What is the status of the e-commerce retooling? - Management stated that the e-commerce channel is more profitable now, and ongoing improvements are being made to enhance the customer experience [61] Question: What is behind the increase in NPS scores? - Management attributed the increase to various improvements in store experience and customer engagement efforts [64] Question: What are the biggest remaining execution gaps? - Management indicated that the focus is now on investing back into the business and continuing to build on the progress made [73]