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山东机场公安候机楼派出所:筑牢空港法治屏障 守护旅客平安出行
锤炼法治尖兵,锻造过硬执法队伍 中国民航网 通讯员郭森、刘璐璐 报道:自"冬季守护"专项工作开展以来,山东省公安厅机场公安局直 属分局候机楼派出所按照上级部署要求,全警动员、精准发力,一体化推进"打防管控宣",织密全域空 防安全网络,全力保障旅客平安出行。 打防并举织密安全网,筑牢空防屏障 面对冬季客流高峰与复杂治安形势,派出所坚持"防范在前、打击在后",构建起立体化防控体系。一方 面,与航司、驻场单位、属地公安机关建立联动机制,强化信息共享、协查合作、线索移交,理顺机闹 类、群体性、恶性案事件处理流程,形成跨部门、跨区域的严打合力,针对冬季旅客出行集中、治安风 险叠加的特点,突出快速打击、高效处置,严厉打击各种危害民航安全的违法行为。另一方面,纵深开 展安全隐患排查,针对易燃易爆物品管控、冬季防火用电等突出隐患,社区警务队细化走访举措,及时 发现并消除苗头性、倾向性问题,牢守"大事不出小事也不出"底线。 派出所将法治能力建设作为核心任务,着力打造专业化执法队伍。聚焦新形势下执法能力提升,探索固 化所领导领学、民警自学、全所研学"三学"模式,系统学习《治安管理处罚法》《民用航空安全保卫条 例》等法律法规,让法 ...
大兴机场零售商圈:焕新服务体验 赋能商业升级
Core Viewpoint - The Capital Airport Commercial Company has made significant strides in enhancing the retail experience at Beijing's Daxing Airport, achieving high passenger satisfaction and recognition for its "Hancheng Commercial" brand efforts since 2025 [1][3]. Group 1: Service Innovations - Daxing Airport's retail sector introduced a "full building free shipping" service covering 145 stores, with 64 offering unconditional free shipping, addressing travelers' shopping burdens and expanding customer bases for cultural and creative brands [3][8]. - The company launched the "Xingfu Honor" service competition, awarding "Excellent Store" and "Service Star" titles to motivate merchants and staff, fostering a competitive service environment [3][8]. Group 2: Human-Centric Service - The retail sector integrates humanistic care into service details, ensuring accessibility for disabled travelers and optimizing payment processes for elderly customers, thereby enhancing the shopping experience for special groups [5][8]. - The company has diversified its product offerings, blending international brands with domestic products and trendy cultural items to meet the varied consumer demands of travelers [5][8]. Group 3: Collaborative Marketing and Ecosystem - The Capital Airport Commercial Company acts as a builder, manager, and operator of the retail ecosystem, implementing a "big marketing" strategy that includes diverse promotional activities to enhance customer engagement and create a vibrant commercial atmosphere [7][8]. - Collaborative efforts with airlines have led to exclusive discounts and promotional offers for travelers, improving their overall experience while generating new revenue streams for retail outlets [7][8]. Group 4: Future Directions - The company aims to continue enhancing service quality by optimizing processes and details, thereby contributing to the development of a human-centered airport brand and improving the overall commercial service quality at Beijing's airports [8].
吉祥航空与瑞金医院达成战略合作 空地协同保障旅客应急医疗
Core Insights - 吉祥航空 and Shanghai Jiao Tong University School of Medicine's Ruijin Hospital have announced a strategic partnership aimed at enhancing airborne medical emergency capabilities, focusing on aviation medicine, employee health services, and passenger care [1][2] Group 1: Strategic Collaboration - The collaboration will establish a "remote medical emergency guidance platform" on 吉祥航空's Boeing 787 aircraft, allowing crew members to connect with Ruijin Hospital's support team for real-time medical consultation during flights [2] - This platform aims to improve the timeliness and effectiveness of in-flight medical responses, ensuring better coordination with ground medical resources for post-landing care [2] Group 2: Health Services Integration - The partnership will integrate professional medical resources into the aviation service ecosystem, enhancing health and safety levels for civil aviation practitioners [3] - Ruijin Hospital will provide comprehensive health services for 吉祥航空 employees, including pre-employment physicals and customized health management [3] - The collaboration will also explore tailored health care services for 吉祥航空's members and business travelers, creating a new "aviation + health" experience throughout the travel journey [3]
“和美同行”护航舒心旅途 ——丽江区域机场管理分公司多维度服务升级侧记
Core Viewpoint - The Lijiang Airport Management Company has successfully enhanced its service quality through a comprehensive approach that integrates party building, process optimization, and cultural elements, resulting in improved passenger experiences and operational efficiency [1][4][11]. Group 1: Service Improvement Initiatives - The company completed a full-process guarantee for a late-arriving team of 34 passengers and 28 pieces of luggage in just 15 minutes, showcasing its commitment to efficient service [1]. - Over the past four years, the company has focused on creating a "harmonious travel experience" by implementing a four-dimensional service upgrade strategy, including collaborative support, process optimization, cultural empowerment, and smart upgrades [4]. - The company has established a high-efficiency support system by leveraging regional integration reforms, deploying over 30 personnel from other airports to assist during peak travel periods [4]. Group 2: Process Optimization - The company has optimized the entire service process, including a redesign of the transfer process in the terminal, ensuring coverage for all non-checked luggage passengers [4]. - It has implemented proactive service measures, such as synchronizing flight dynamics 12 hours in advance and creating dedicated fast-track security channels [4]. Group 3: Cultural Integration and Smart Upgrades - The airport has integrated local cultural elements into its service environment, creating an immersive travel experience with features like ethnic costume performances and local cultural activities [5]. - A digital transformation initiative has led to the launch of an AI-powered service quality management app, which has served over 3,000 users with a response accuracy rate exceeding 90% [5][6]. Group 4: Customized Services for Group Travelers - The company has developed a four-dimensional guarantee model for group travelers, providing tailored services that integrate local cultural features for educational and international groups [7][8]. - For a recent educational group of 601 students, the company established a communication mechanism with the airline and created a specialized support plan, completing all boarding procedures in just 40 minutes [7]. Group 5: Special Needs Services - The company has created a comprehensive service system for special passenger groups, including the elderly, disabled individuals, and unaccompanied minors, ensuring a seamless travel experience [11]. - Since the beginning of the year, the company has assisted over 5,356 special passengers, significantly reducing complaint rates and receiving numerous commendations [11]. Group 6: Future Directions - The company aims to continuously refine service details, optimize guarantee processes, and enhance the human touch in its services, striving to set a new benchmark for civil aviation service quality [11].
呼和浩特机场消防支队开展装备技师专项培训 筑牢空港应急保障防线
Group 1 - The training program for firefighters at Hohhot Airport focuses on enhancing skills in three core areas: firefighting vehicles, rescue equipment, and personal protective gear through a dual-track model of theoretical instruction and practical exercises [1][2] - The training is tailored to meet the specific needs of airport firefighting scenarios, including specialized courses on aircraft fire response equipment [2] - The training incorporates innovative technology such as thermal imaging for assessing protective gear and smart pressure testing for mask integrity, enabling visual evaluation of equipment status [2] Group 2 - A notable feature of the training is the practical simulation of emergency scenarios, where trainees must diagnose and repair typical faults within a set time frame, significantly improving their troubleshooting efficiency by an average of 65% [2] - The training also emphasizes the establishment of a standardized management system, introducing ISO equipment management standards and a digital management platform for equipment lifecycle management [5] - The fire brigade plans to implement a "red-yellow-green" warning mechanism for equipment maintenance to ensure all firefighting gear is always in optimal readiness [5]
海南航空亮相2025中国国际旅游交易会
Core Insights - The 2025 China International Tourism Mart (CITM 2025) showcased Hainan Airlines' new brand image and its integration into the Free Trade Port development, attracting significant visitor interest [1][3] - Hainan Airlines operates 26 international and regional routes from Hainan, enhancing connectivity to major global destinations, and is leveraging the Free Trade Port's operational opportunities [2] Group 1: Event Highlights - The event took place from December 19 to 21, 2025, in Haikou, Hainan, featuring over 150 international guests from 23 countries who engaged in discussions on international collaboration and business opportunities [1] - Hainan Airlines' exhibition won the "Best Booth Award" for its innovative design and engaging presentation of the company's achievements and concepts [1] Group 2: Service Innovations - The "International Route Display Area" highlighted Hainan Airlines' global route network, including enhanced long-distance routes to key cities like London, Sydney, and Moscow [2] - Unique services such as "Pets in Cabin" were showcased, emphasizing Hainan Airlines' commitment to customer care and innovation [2] Group 3: Cultural Engagement - The exhibition featured interactive cultural experiences, including traditional Chinese performances and games, fostering engagement and enhancing the visitor experience [2] - Hainan Airlines collaborated with the Tourism Authority of Thailand for cross-booth activities, promoting cultural exchange and brand recognition [2] Group 4: Future Outlook - Hainan Airlines aims to play a pivotal role in the development of the Free Trade Port, enhancing its service quality and global network to support high-level openness and quality development in the tourism industry [3]
天津滨海机场圆满完成大熊猫航空运输保障任务
此次运输的大熊猫为幼年个体,对运输环境的温度、湿度、震动及噪音控制等均有极高要求。在获悉 后,物流公司提前成立专项保障小组,联动航空公司、接收单位以及相关保障岗位制定周密方案,参照 大熊猫生活温湿度环境,物流公司保障部门提前在库区划定恒温暂存区;为减少大熊猫的应激反应,物 流公司开辟绿色通道,确保笼箱从机舱—库区—装车的无缝衔接,全过程仅用时40分钟。 作为多次成功保障海豚、长颈鹿、马来熊、红鹮等珍稀动物运输的航空货站,物流公司始终秉持"安全 第一、精准服务"理念,不断优化活体动物运输流程。此次任务的圆满完成,不仅展现了物流公司在特 种货物运输中的成熟经验与协同能力,更以航空为纽带,用专业与温度为生物多样性保护与跨区域交流 搭建了坚实桥梁。未来,天津滨海机场将持续深耕活体动物运输特色品牌,为更多动物出行保驾护航。 (编辑:陈虹莹 校对:许浩存 审核:程凌) 《中国民航报》、中国民航网 记者李佳为 通讯员王萌、任秭錡报道:12月18日16点46分,伴随着 3U8863航班的平稳降落,两只憨态可掬的大熊猫搭乘飞机顺利抵达天津滨海机场。作为国内活体动物 运输标杆货站,天津滨海机场物流公司(以下简称:物流公司)以全链 ...
民航华北局党委召开专题会议布置巡视整改工作
中国民航网 通讯员喻豪 报道:2025年12月22日,民航华北局党委召开专题会议,部署落实民航局巡视 组反馈意见整改工作,党委书记于彪出席会议并做动员讲话。 会议指出,巡视是政治体检,整改是政治任务,全局各级党组织和党员干部必须站在践行"两个维护"的 高度,以坚定的决心、务实的作风、有力的举措,全力以赴推进整改工作,以整改成效凝聚干事创业的 强大合力,推动华北民航事业不断迈上新台阶。 会议要求,一要提高政治站位,切实把思想和行动统一到习近平总书记关于巡视工作的重要论述上来, 统一到民航局党组的决策部署上来,以"时时放心不下"的责任感,主动认领问题、诚恳接受批评、坚决 抓好整改。二要压实整改责任,构建好四级联动的责任落实体系,形成一级抓一级、层层抓落实的整改 工作格局。三要坚持标本兼治,把整改过程中的好经验、好做法固化为制度规范,实现"整改一个问 题、完善一套制度、堵塞一批漏洞"的良性循环。四要强化督查问责,严格执行对账销号制度,解决一 个、销号一个、巩固一个,坚决防止"纸面整改""虚假整改",确保整改任务条条落实、件件落地。 华北局党委班子成员、局机关各处室负责人、各监管局班子成员及各部门负责同志参加会议。( ...
深航首条大洋洲航线启航 深圳—墨尔本“空中走廊”正式开通
Core Viewpoint - Shenzhen Airlines has officially launched its first direct flight route to Melbourne, marking a significant expansion of its international network and enhancing connectivity between the Guangdong-Hong Kong-Macao Greater Bay Area and Australia [1][2] Group 1: Route Details - The Shenzhen-Melbourne route will be operated using Airbus A330 wide-body aircraft, with three flights per week [1] - The outbound flight ZH811 departs Shenzhen at 23:55 Beijing time and arrives in Melbourne at 13:00 local time the next day, while the return flight ZH812 leaves Melbourne at 22:20 local time and arrives back in Shenzhen at 05:00 Beijing time the following day [1] - The average one-way flight time is less than 10 hours, significantly reducing travel time between the two cities [1] Group 2: Event Highlights - The launch event themed "Neighboring the World" showcased Shenzhen Airlines' innovations in route network, product services, and ecosystem development through five carefully designed segments [1] - An interactive experience area was set up at the event to allow guests to experience the unique charms of both Shenzhen and Melbourne [1] - The opening show "Intelligent Connection of Two Cities" artistically represented the dialogue and connection between the two cities [1] Group 3: Economic and Collaborative Impact - The direct flight is expected to boost economic exchanges, cultural tourism, and talent mobility between Shenzhen and Melbourne, enhancing cooperation and development at a higher level [2] - Shenzhen Airlines views the Shenzhen-Melbourne route as a crucial step in expanding its international network in the Southern Hemisphere [2] - The company aims to focus on building Shenzhen as an international hub with a denser route network, higher service quality, and stronger operational capabilities, contributing to Shenzhen's goal of becoming a global benchmark city [2]
上海航空执行成立四十周年主题航班
此次主题航班也是上海航空探索"航空+文化"品牌路径的一次生动实践,强化"乘上航,到家了"的服务 体验,更凸显了其作为东航旗下"全服务、区域型、有特色"航空公司的鲜明个性。 历经四十载飞行,站在新的起点,上海航空将继续承载着旅客的信任与期盼,向着打造更具魅力与影响 力的航空品牌前进,在蓝天谱写新的篇章。(编辑:陈虹莹 校对:许浩存 审核:程凌) 上航乘务员迎接主题航班旅客登机 主题航班准备的纪念礼包 "从黄浦江畔启航,到如今航线网络遍布全球。上海航空的发展,承载了无数旅客的梦想与归途,今天 让我们共同开启这场四十年之约,享受我们为您准备的专属餐食与服务,携手共庆这一难忘的时 刻……"航班转入平飞后,机上播放了特别录制的客舱广播,回顾上海航空四十年来的发展历程,回首 1985年上航成立之初的梦想启航时刻。机组邀请机上最年长与最年轻的旅客作为代表,共同切分庆祝上 航成立四十周年定制蛋糕,并与所有旅客分享。乘务组还为旅客送上主题航班特别定制的"海派餐食", 包括四季烤麸、盐焗鸡、八宝辣酱面、定制糕点、上航新款四季茶(冬季款)等上海风味特色餐品。 在航班的互动环节,旅客手持定制手牌与乘务组合影,并留言祝福。此次航班也为 ...