汽车召回
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小鹏汽车被指“逃避召回”!售后称“缺货”两月的转向机,电商平台就有售
Bei Jing Shang Bao· 2025-08-26 13:23
Core Viewpoint - The article highlights ongoing issues with the after-sales service of XPeng Motors, particularly regarding the steering mechanism of the P7+ model, raising concerns about the company's response to safety issues and recall responsibilities [1][4][8]. Group 1: Customer Complaints and Issues - Customers have reported delays in the replacement of the steering mechanism, with some waiting since June for parts that are still unavailable due to shortages [1][2]. - There are reports of unauthorized repairs being conducted on vehicles, such as applying adhesive to the steering mechanism without informing the owners, which raises concerns about consumer rights and transparency [3][4]. - Several customers have experienced dangerous situations due to steering mechanism failures, with one incident involving a child in the vehicle when the steering became unresponsive [3][4]. Group 2: Industry Response and Recall Procedures - The article discusses the slow response from XPeng Motors regarding the recall of the P7+ model, with no unified communication or recall notice issued despite the reported safety issues [4][5]. - Industry experts emphasize the importance of a robust recall system to enhance product quality and consumer safety, suggesting that companies should view recalls as opportunities for improvement rather than liabilities [7][8]. - The article notes that the current recall process can be lengthy and complex, involving multiple departments, which can delay necessary actions [5][6]. Group 3: Market Trends and Recommendations - The article points out that as the electric vehicle market grows, companies must improve their after-sales services to keep pace with innovation and customer expectations [7][8]. - Experts recommend that companies like XPeng Motors should establish better communication channels with customers and prioritize quality control to avoid potential safety issues [7][8]. - The need for a shift in perspective regarding recalls is highlighted, suggesting that proactive measures can enhance brand reputation and consumer trust [7][8].
小鹏P7+被曝安全漏洞,售后偷偷打胶!有车主:高架上方向盘突然抱死
Bei Jing Shang Bao· 2025-08-18 10:49
Core Viewpoint - The article highlights a significant safety concern regarding the steering mechanism of the Xiaopeng P7+, with numerous complaints from owners about potential design flaws and inadequate after-sales service [2][3][6]. Group 1: Safety Concerns - Multiple owners have reported issues with the steering mechanism, including exposed wiring and insufficient waterproofing, leading to potential failures such as steering loss and locking of the steering wheel [3][4][6]. - Affected owners discovered that the after-sales service had applied adhesive to the steering mechanism without their knowledge, raising concerns about transparency and safety [4][8]. - The steering mechanism is a critical component for vehicle control, and failures could pose serious risks to drivers, as evidenced by reports of steering difficulties while driving [3][6]. Group 2: After-Sales Service Issues - Owners have experienced inconsistent after-sales solutions, with some receiving full replacements of the steering mechanism while others were only offered adhesive treatment or outright denial of service [7][8]. - Complaints indicate that the response from Xiaopeng varies significantly based on the vehicle's purchase date, with earlier buyers more likely to receive satisfactory resolutions compared to later buyers [7][8]. - The company has acknowledged the existence of issues with the steering mechanism but has not committed to a comprehensive recall, leading to further dissatisfaction among owners [8][12]. Group 3: Legal Implications - Legal experts suggest that the company's selective repair practices may violate consumer rights and could lead to potential legal repercussions, including the need for a mandatory recall if systemic design flaws are confirmed [15][16]. - The use of adhesive as a repair method raises questions about compliance with safety standards, and failure to address the root cause of the design flaw could expose the company to liability for any resulting accidents [16][15]. - The article emphasizes the importance of transparency and proper communication with consumers regarding repairs and potential risks associated with the vehicle's safety features [16].
有的可换整机、有的只配打胶,小鹏P7+转向机售后被指“看人下菜”
Bei Jing Shang Bao· 2025-08-18 10:47
Core Viewpoint - The article highlights a significant safety concern regarding the steering mechanism of the Xiaopeng P7+, with numerous complaints from owners about design flaws and inadequate after-sales service [1][2][4][11]. Group 1: Safety Concerns - Multiple owners have reported that the steering mechanism of the Xiaopeng P7+ has a design flaw, leading to potential safety hazards such as steering failure and locked steering wheels [2][4][10]. - The steering mechanism's wiring harness is exposed, and the waterproof design of the connectors is insufficient, which can lead to short circuits [1][2][5][10]. - Complaints have reached 207 on a consumer complaint platform, with "steering mechanism failure" being a common issue [4][11]. Group 2: After-Sales Service Issues - Owners have experienced inconsistent after-sales solutions, with some being offered complete replacements of the steering mechanism while others were only provided with a "gluing" treatment [6][11]. - The company has been accused of selective service and responsibility evasion, which may violate consumer rights [1][12]. - Compensation for those who received replacements varies, with some owners receiving different amounts of points as compensation [6][11]. Group 3: Legal Implications - Legal experts suggest that the company's handling of the situation may expose it to multiple legal risks, including potential discrimination in service and failure to adequately address safety defects [11][12]. - If the steering mechanism is determined to have a systemic design flaw, the company may be required to initiate a mandatory recall under automotive product recall regulations [11][12]. - The use of "gluing" as a repair method raises questions about its legitimacy and compliance with industry standards, potentially leading to liability for product defects [12][13].
丰田国内召回23.6万辆车 凯美瑞、亚洲龙成“重灾区”
Xi Niu Cai Jing· 2025-08-13 08:18
Group 1 - Toyota's large-scale recall involves over 236,000 vehicles across multiple popular models including Avalon, Lexus LM/LS series, imported Alphard, and Camry [2][5] - The recall is primarily due to defects in the instrument system and manufacturing flaws, particularly a control program setting issue that may cause a black screen at vehicle startup, leading to a "blind driving" safety risk [5][7] - The recall includes 96,157 vehicles, with the Avalon model alone accounting for 54,143 units, representing 56.3% of the total recall volume [5] Group 2 - GAC Toyota has initiated two recall plans affecting key models such as Camry, Levin, Linghang, and Fanglanda, totaling 140,192 vehicles, with the new ninth-generation Camry making up 75,323 units or 53.7% of the total [7] - The recall will be executed in two phases: the first phase starting September 30, recalling 139,032 vehicles due to instrument program defects, and the second phase recalling 6,154 vehicles for potential front suspension spring breakage risks [7] - The industry is alerted by this large-scale recall, emphasizing the need for manufacturers to intercept quality issues during production rather than relying solely on post-recall remedies [7]
丰田计划在中国市场召回汽车23.66万辆 第一财季净利降36.9%全年预期下调14%
Chang Jiang Shang Bao· 2025-08-11 23:31
Group 1: Recall Information - Toyota is recalling a total of 236,600 vehicles in the Chinese market, including models from GAC Toyota and FAW Toyota [1][6][11] - The recall includes 69,169 units of the new ninth-generation Camry, 57,402 units of the Levin, and 6,574 units of the Linghang, among others [2][5] - The reason for the recalls is due to improper control program settings in the combination instrument, which may lead to a black screen at startup, posing safety risks [2][6] Group 2: Sales Performance - In the first half of 2025, Toyota's sales in China (including Lexus) reached 837,700 units, a year-on-year increase of 6.8% [8][9] - Cumulative sales in China surpassed 25 million units, making Toyota the first Japanese automaker to reach this milestone [9] - The sales of electric vehicles reached 185,200 units, accounting for nearly half of the total sales for FAW Toyota [9] Group 3: Financial Outlook - Toyota's net profit for the first quarter of the 2026 fiscal year fell by 36.9% to 841 billion yen, with a projected operating profit loss of 1.4 trillion yen (approximately $9.5 billion) due to increased tariffs on U.S. auto imports [11][12] - The company has revised its net profit forecast for the 2026 fiscal year down by 14% to 2.6 trillion yen (approximately 126.8 billion yuan) [12] - The increase in U.S. tariffs from 2.5% to 25% has significantly impacted the company's financial outlook [12]
宝马召回超23万辆汽车 超90%为纯电动车型i系列
Cai Jing Wang· 2025-08-11 07:53
Core Viewpoint - BMW (China) Automotive Trade Co., Ltd. and Brilliance BMW Automotive Ltd. will recall over 230,000 vehicles due to safety hazards related to the starter generator connection and high-voltage system issues [1][4]. Recall Details - The recall primarily involves electric i-series models, including domestic i3, i5, and imported i4, i7, and iX models, with significant numbers from the ix3 and i3 production runs [4]. - The ix3 model, produced from May 2020 to December 2024, has a recall count of 106,000 units, while the i3 model, produced from March 2021 to January 2025, has 95,800 units recalled [4]. Previous Recalls - BMW has conducted multiple recalls this year, including 80 imported 5 Series and 16,813 domestic 5 Series vehicles in May, and 3,736 imported X3 M40i and X4 M40i vehicles in April due to software issues [5][9]. - In total, BMW has recalled motorcycles three times this year for various safety concerns [9]. Sales Performance - BMW's sales in China have been declining, with a 13.4% drop in 2024 to 714,500 units, and a 15.5% decrease in the first half of this year compared to the previous year [11]. - The company reported a total of 317,900 units sold in the first half of 2023, reflecting ongoing challenges in the Chinese market [11]. Financial Performance - In Q2 2025, BMW's group revenue decreased by 8.2% to €33.93 billion, with a significant drop in EBIT by 31.4% to €2.66 billion [14][15]. - The automotive segment's revenue also fell by 8.2% to €29.44 billion, indicating pressure on the company's financial performance [14]. Management Changes and Future Plans - Birgit Böhm-Wannenwetsch has been appointed as the new CEO of Brilliance BMW, marking a significant leadership change [16]. - BMW plans to invest in the Chinese market, with over 20 new models set to launch in 2026 and 2027, including the first new-generation model to be produced in Shenyang [16].
宝马召回超23万辆车
Nan Fang Du Shi Bao· 2025-08-09 08:06
Core Points - BMW (China) Automotive Trade Co., Ltd. and Brilliance BMW Automotive Ltd. are recalling over 230,000 imported and domestic vehicles due to safety hazards related to the starter generator's power connector [1][7] Group 1: Recall Details - The recall is initiated due to potential manufacturing defects in the starter generator's power connector, which may lead to loose connections and increased resistance, posing risks of engine stalling or fire [7] - Affected vehicles will undergo free inspections and necessary replacements or repairs to eliminate safety hazards [7] - Specific software upgrades will be provided to address issues with the high-voltage system that may lead to unintended shutdowns, increasing collision risks [7] Group 2: Specific Vehicle Models and Numbers - Recall number S2025M0120V includes 1 imported 5 Series vehicle produced on November 26, 2024 [8] - Recall number S2025M0121V includes 379 domestic X5 vehicles and 1,012 domestic 5 Series vehicles produced between July 20, 2024, and December 19, 2024 [8] - Recall number S2025M0122V includes 4,609 imported i4 vehicles, 91 imported i5 vehicles, 3,244 imported i7 vehicles, and 7,730 imported iX vehicles produced between December 2, 2020, and December 18, 2023 [8] - Recall number S2025M0123V includes 95,753 domestic i3 vehicles, 5,657 domestic i5 vehicles, and 6,022 domestic iX1 vehicles produced between March 12, 2021, and May 17, 2025, as well as 106,000 domestic iX3 vehicles produced between May 26, 2020, and December 5, 2024 [8]
宝马计划召回超23万辆车 可能存在安全隐患
Cai Jing Wang· 2025-08-09 06:15
Group 1 - BMW (China) Automotive Trade Co., Ltd. and Brilliance BMW Automotive Ltd. will recall over 230,000 imported and domestic vehicles due to safety hazards related to the starter generator's power connector [1][2] - The recall includes various models such as the 5 Series, X5, i4, i5, i7, and iX, with specific production dates ranging from 2020 to 2025 [2][3] - The safety issue arises from a potential loose connection that could lead to increased resistance, causing the vehicle to stall or the engine compartment to catch fire [1][3] Group 2 - The recall is an expansion of a previous recall announced on May 9, 2025, indicating ongoing safety concerns with BMW vehicles [2] - Affected vehicles will receive free inspections and necessary repairs, including software upgrades to address insulation monitoring issues that could lead to power loss in the electric drive unit [3]
一汽丰田汽车召回部分国产及进口汽车
Feng Huang Wang Cai Jing· 2025-08-08 07:42
Core Points - Toyota's subsidiaries in China have filed a recall plan with the State Administration for Market Regulation due to safety concerns related to certain vehicle models [1] Group 1: Recall Details - FAW Toyota Motor (Chengdu) Co., Ltd. will recall 54,143 units of the domestic Avalon models produced between June 24, 2024, and February 10, 2025, starting from September 30, 2025 [2] - Toyota Motor (China) Investment Co., Ltd. will recall 79 units of the World Extreme models produced between June 20, 2023, and February 14, 2025, and 6,866 units of Lexus LM500h, LM350h, and LS500h models produced between June 29, 2023, and April 18, 2025, along with 35,054 units of imported Toyota Alphard, Crown Vellfire, and Crown SportCross models produced between May 31, 2022, and May 21, 2025, starting from August 7, 2025 [2] - FAW Toyota Motor Co., Ltd. will recall 302 units of Corolla, Asian Lion, and Corolla Cross models produced between May 12, 2023, and March 4, 2025, starting from September 30, 2025 [3] Group 2: Safety Concerns - The recalled vehicles may experience a black screen on the instrument panel during initial startup due to improper control program settings, which poses a safety risk [3] - The company will provide free upgrades to the instrument panel control program for non-PHEV models and will inspect PHEV models to either upgrade or replace the instrument panel based on inspection results to eliminate safety hazards [3]
宝马中国、华晨宝马召回部分进口及国产汽车
Feng Huang Wang Cai Jing· 2025-08-08 07:42
Group 1 - BMW (China) Automotive Trade Co., Ltd. and Brilliance BMW Automotive Ltd. have filed a recall plan with the State Administration for Market Regulation, in accordance with the regulations on defective automotive products [1][2] - The recall includes a total of 1,000,000 vehicles, with specific models and production dates outlined, including 1 imported 5 Series, 379 domestic X5s, and 1,012 domestic 5 Series vehicles [1][2] - The safety issue arises from a potential manufacturing defect in the starter generator's power connector, which could lead to vehicle stalling or fire hazards [1][3] Group 2 - The current recall expands upon a previous recall announced on May 9, 2025, involving additional models and a total of 4609 imported i4s, 91 imported i5s, 3244 imported i7s, and 7730 imported iXs [2] - The recall also includes 95,753 domestic i3s, 5,657 domestic i5s, 6,022 domestic iX1s, and 106,000 domestic iX3s, with specific production dates ranging from 2020 to 2025 [2] - A software upgrade will be provided for vehicles affected by an insulation fault monitoring mechanism issue, which could lead to the high-voltage system shutting down unexpectedly, increasing collision risks [3]