Core Insights - The overall consumer complaints in Hainan province have decreased by 7.34% year-on-year, indicating improved consumer satisfaction and market regulation [1][2] - The provincial market supervision department has recovered economic losses of 33.11 million yuan for consumers through timely complaint handling [2] Group 1: Consumer Complaint Management - The provincial market supervision bureau has received a total of 266,000 consumer complaints this year, with a 100% timely handling rate and a 3% increase in successful mediation rates [2] - A total of 6,420 cases of illegal activities have been investigated, resulting in fines exceeding 40.76 million yuan [1][2] - The bureau has conducted interviews with 173 businesses that received a high volume of complaints to ensure they fulfill their consumer rights responsibilities [2] Group 2: Regulatory Actions and Initiatives - The market supervision bureau has implemented a combination of regular supervision and special actions to maintain market order, focusing on key areas such as seafood markets, fruit markets, and tourist shopping venues [1] - The bureau has launched the "Safe Consumption in Hainan" initiative in collaboration with 29 provincial units to create a cooperative governance model involving self-discipline from businesses, government oversight, social supervision, and consumer participation [2] - The provincial market supervision bureau is working with the tourism and cultural department to promote a three-year action plan aimed at optimizing the consumption environment, leveraging the advantages of the free trade port policy [3]

在各方讨论中，消费者态度尤为鲜明：不少人明确反对专门去餐厅吃现炒菜时，被"投喂"预制菜。而在不满餐厅"隐性使用"预 制菜的背后，消费者也期待餐饮行业能涌现"于东来"式人物，既通晓市场运营，又看重消费者权益，能以透明负责的姿态平衡 产业效率与消费体验。 21世纪经济报道记者 刘婧汐 南方财经全媒体记者 张梦琦 贾国龙与罗永浩的"对轰" 尚未落幕，与之相关的预制菜话题也依旧热度不减。 现阶段，各界人士在对预制菜的认知上还存在着诸多分歧。部分餐饮、食品行业从业者担忧，西贝事件会加剧社会对预制菜 的"污名化"。例如在河南某地，预制菜园区已经"连夜改名"为"绿色食品创新示范产业园区"，从业者对舆论风向的敏感与焦虑可 见一斑。 在采访过程中，有从业者向记者表示，符合生产标准的预制菜不是洪水猛兽，而是能够同时满足效率与安全的现代食品工业产 物，希望大众能跳出争议，客观看待预制菜的产业价值。 中国食品工业协会研究室特聘专家、中国预制菜产业园创新发展工程中心专家周孝云认为："预制菜不是洪水猛兽，事实上， 用"工业锅"炒好"农业菜"一直是预制菜的定位，预制菜作为三产融合的重要形式，也有利于食品安全和产业发展。" 何为预制菜？ 到 ...

此外，众安保险将整合官方网站、APP、微信、小红书、抖音等全平台资源，打造"保障金融权益，助 力美好生活"系列专题内容。通过挂机短信、在线客服入口提示、有奖问答等多种形式，众安保险将风 险提示和金融知识深度融入客户服务全流程，让金融知识真正走进千家万户。 2025年9月15日至21日，众安保险积极响应国家金融监督管理总局、中国人民银行以及中国证监会的号 召，以"保障金融权益，助力美好生活"为主题，全面开展"金融教育宣传周"系列宣传活动。 在宣传周期间，众安保险将组建专业的"金融知识宣讲团"，走进商圈和社区，开展一系列丰富多彩的活 动，如"风险提示上门送"、 "金融知识小课堂"等。 众安保险还与上海外滩街道山北小区、上海宝兴居民区等社区携手合作，举办公益集市、为民服务日等 互动活动，通过这些群众喜闻乐见的形式，将理性投资理念和防诈骗知识依照"社区网格化"的传播要求 传递给社区居民，切实增强公众金融风险防范意识。 众安保险还将在宣传周期间发布《2025消费者权益保护年度报告》。报告显示，2025年，众安保险 以"守护消费者权益"为核心，通过机制创新与科技赋能双轨驱动，推动消费者权益保护工作质效全面提 升。 今年， ...

随后，交通银行行长张宝江代表金融机构发言，他介绍道，目前交行已构建覆盖事前、事中、事后的全 流程消保工作管理格局，并深耕数智辅助，在交行消保管理系统中深化AI技术应用，推动投诉处理提 质增效。今年上半年，交行通过各类金融教育活动触达消费者超6.5亿人次。2025年"金融教育宣传 周"活动期间，交行还将在全国28个省市的73个景区开展"风险提示送上门"活动，推动金融教育宣传与 提振文旅消费协同共振。 21世纪经济报道记者从金融监管总局获悉，此次"金融教育宣传周"活动内容聚焦四大方面：一是开展规 范营销行为、强化适当性管理方面政策宣传；二是提示提醒防范互联网贷款乱象、金融领域"黑灰产"侵 害；三是展现金融为民办实事的亮点举措；四是加强反诈宣传，弘扬诚信文化。 此外，21世纪经济报道记者注意到，目前各地金融管理部门、各类金融机构也正积极参与2025年"金融 教育宣传周"活动。 上海金融监管局表示，将指导上海市银行同业公会、上海市保险同业公会牵头辖内金融机构开展"风险 提示送上门"活动，通过多渠道、多样式、多层次的教育宣传活动，将金融知识和反诈防非常识送到家 家户户，做到上海街道乡镇全覆盖。 天津金融监管局牵头组织各 ...

Core Viewpoint - The "Financial Education Promotion Week" initiated by financial regulatory authorities aims to enhance public financial literacy and protect consumer rights through various educational activities [1] Group 1: Financial Education Activities - The event features a theme of "Protecting Financial Rights and Supporting a Better Life" and lasts for one week, focusing on educating consumers about financial products and risks [1] - China Life Insurance Company actively participates by launching a "online + offline" promotional model, including four major themed activities to educate the public on financial risks [1][5] Group 2: Consumer Protection Initiatives - The "Consumer Protection Energy Station" is set up in service centers nationwide, offering interactive games to teach financial knowledge and enhance risk awareness [2] - The "Risk Tips Delivered to Your Door" initiative expands outreach by combining community management with tailored financial education programs for various settings [3] Group 3: Combating Illegal Practices - A campaign titled "Say NO to Illegal Intermediaries" is launched, featuring short videos that highlight the dangers of illegal financial practices and provide guidance on legal rights [4] - The company encourages consumers to use official channels for legal recourse, thereby promoting a safer financial environment [4] Group 4: Commitment to Public Service - China Life emphasizes its commitment to enhancing public trust in the financial system through education and practical services, focusing on supporting enterprises, the elderly, and disabled individuals [5] - The company aims to integrate consumer rights protection with practical services, ensuring that financial knowledge is accessible and understandable for the public [5][6]

为深入贯彻中央金融工作会议精神，积极践行以人民为中心的发展思想，昆仑健康保险股份有限公司（以下简称"昆 仑健康保险"）于2025年9月15日正式启动"金融教育宣传周"活动。本次宣传周以"保障金融权益，助力美好生活"为主 题，通过线上线下多元融合的宣传方式，面向不同人群开展针对性金融知识普及与风险教育，不断优化提升金融服务水 平，让金融行业发展更好满足人民群众美好生活需要。 精准响应政策要求，构建"大消保"教育新格局 昆仑健康保险积极响应国家金融监督管理总局相关部署，将消费者权益保护置于公司经营的核心位置，以"诚信守 护，健康同行"为本次活动口号。围绕群众普遍关注的金融常识、风险识别等内容，着力帮助消费者理性选择金融产品， 远离非法金融与诈骗侵害。 公司充分发挥总分联动、科技赋能的作用，推动教育宣传进一步向基层延伸，促进金融知识"下乡入户"，切实提升 金融服务覆盖面和普惠性。 线上线下协同推进，提升宣传实效与参与感 活动期间，昆仑健康保险正式发布《金融教育宣传手册》，系统梳理从投保、理赔全流程知识及常见金融风险防范 指南，为客户提供实用操作参考，助力消费者提升自我防护能力。 昆仑健康保险将持续优化消费者权益保护 ...

央广网北京9月13日消息（总台记者任梦岩 李秉禅）据中央广播电视总台中国之声《新闻纵横》报道，忘带钥匙被锁门外，您找开锁服务的心理价位是 多少？打开本地生活App搜索发现，不少商家标注的开锁价格只要二三十元。可您一旦下单，锁匠上门后，价格却可能一翻再翻。 有消费者线上预约了标价为25元的开锁服务，上门开锁后要价两千多。"开锁刺客"乱象该如何规范？消费者该怎样保护自己的合法权益？ 前不久，青岛的江女士出门忘记带钥匙，从本地生活App找了一家开锁企业，经电话沟通，对方表示开锁需要50元，开锁师傅上门后，收费项目却不断 增多，最终花了300元。 江女士说："他跟我说是50块钱，我问他能不能不要破坏锁芯，他跟我说可以。然后他就给我弄门锁，跟我说撬不开，说只有两种方法，一种是把门缝 扩大，把门撬开，还有一种方法就是换锁芯，我跟他说让他撬门，那个门的门缝都已经撬坏了，他又突然跟我说没办法，只能换锁芯了，贵百八十，到最后 他跟我说锁是150元，换锁50块钱，上门费100元。" 深圳的李先生也是通过此类平台找到了一家开锁企业，开锁师傅反复表示要根据实际情况收费，结果撬了一个C级锁芯，收费2180元。 李先生说："他们的价格表 ...

Core Viewpoint - The well-known restaurant chain, Green Tea Restaurant, is facing public backlash due to an incident where an employee insulted a customer, leading to significant reputational damage and potential financial implications for the company [1][3][7]. Company Response - On September 8, the involved employee was terminated, and the store manager and regional manager issued a written apology to the customer for the inappropriate behavior [7]. - Legal experts indicated that the employee's actions could constitute a violation of consumer rights and the company may be held liable for damages caused by the employee's conduct during the service process [7]. Impact on Business - Following the incident, the Green Tea Restaurant's Dongguan Guomao store received a surge of negative reviews on third-party delivery platforms, affecting its overall rating [7]. - The company had recently reported strong financial performance, with a revenue of 2.29 billion RMB for the first half of the year, a 23.1% increase year-on-year, and a profit of 234 million RMB, up 34.1% [10][11]. - The growth in revenue was partly attributed to a significant increase in the takeout business, which saw a 74.2% rise, contributing to 22.9% of total revenue [12]. Market Performance - Green Tea Group went public on the Hong Kong Stock Exchange on May 16, but the stock has struggled since its IPO, with a current share price of 7.06 HKD and a market capitalization of approximately 47.55 billion HKD [10][13]. - The IPO price was set at 7.19 HKD per share, but the stock quickly fell below this level, indicating a lack of market confidence [10].

Core Viewpoint - The company actively promotes consumer rights protection through the "Executives Talk Consumer Protection" initiative during the 2025 Customer Service Festival, demonstrating its commitment to safeguarding consumer interests [1][2] Group 1: Company Initiatives - The company launched the "Executives Talk Consumer Protection" activity across 21 branches, emphasizing the importance of consumer rights protection [1] - Executives personally explained consumer protection knowledge and company measures, fostering a culture of consumer protection awareness among employees [1][2] - The company focused on themes such as insurance suitability, financial safety, and the protection of consumer rights, while also warning against illegal intermediary activities [1] Group 2: Impact on Consumers - The initiative improved consumer financial literacy by educating clients on the "three suitability" principles and helping them avoid scams and traps [2] - Increased consumer trust in the company was observed as clients appreciated the executives' direct involvement in consumer protection efforts [2] - The company aims to continue enhancing consumer protection work, contributing to the healthy development of the financial industry [2]

Core Viewpoint - Internet advertising platforms are reportedly extending the actual playback time of ads beyond the indicated duration, effectively "stealing" users' time [1][3][20]. Group 1: Findings from Video Platforms - A survey by Hongxing Capital found that platforms like Youku, Mango TV, and iQIYI have ads that play longer than the time displayed [3][20]. - On Youku, an ad marked as 119 seconds actually played for 123 seconds, resulting in a 4-second discrepancy [5][7]. - Mango TV's ad labeled as 80 seconds played for 83 seconds, leading to a 3-second overrun [8][10]. - iQIYI's ad marked as 120 seconds played for 123 seconds, indicating a 2-3 second excess [12][14]. Group 2: Responses from Platforms - Customer service from Youku acknowledged the issue but did not provide a clear resolution [7]. - Mango TV claimed that the discrepancy was due to loading and buffering times, asserting that the ad duration was aligned with the actual content [11]. - iQIYI's response suggested that users should rely on the front-end display, without addressing the timing issue directly [17]. Group 3: Legal Interpretations - Legal experts argue that the misrepresentation of ad durations constitutes false advertising and violates consumer protection laws [20][21]. - The discrepancy in ad timing can mislead consumers regarding the effective duration of the advertisement, infringing on their rights [21][22]. - The lack of clear units (like "seconds") in the countdown may lead to consumer confusion, further complicating the legal standing of these practices [22][23].